Download or read book Management of Service Operations written by W. Earl Sasser and published by Allyn & Bacon. This book was released on 1978 with total page 760 pages. Available in PDF, EPUB and Kindle. Book excerpt: Textbook on operational management in the service sector - presents case studies concerning service delivery systems in the USA, and discussing business organization, capacity management, and management techniques for service operations. Illustrations and statistical tables.
Download or read book Service And Operations Management written by Cengiz Haksever and published by World Scientific Publishing Company. This book was released on 2017-12-26 with total page 691 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to [email protected].
Download or read book Services Marketing Text and Cases 2 e written by Harsh V. Verma and published by Pearson Education India. This book was released on 2012 with total page 680 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Operations Management Policy Practice and Performance Improvement written by Steve Brown and published by Routledge. This book was released on 2013-06-17 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Operations Management: policy, practices, performance improvement' is the latest state-of-the-art approach to operations management. It provides new cutting edge input into operations management theory and practice that cannot be found in any other text. Discussing both strategic and tactical inputs it combines and balances service and manufacturing operations. * Cutting edge techniques accompanied by brand new case studies * Challenges standard approaches * Comprehensive coverage of strategic supply management * Critical sample questions to aid discussion * Reading lists and articles to support learning * Additional lecturer support material This outstanding author team is from the Operations Management Group at the University of Bath. Their expertise and knowledge is apparent in the text, and they bring to it their original research and experience in the field of operations management.
Download or read book Operations Management written by Michael Lewis and published by Taylor & Francis US. This book was released on 2003 with total page 518 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Service Management written by Cengiz Haksever and published by Pearson Education. This book was released on 2013 with total page 510 pages. Available in PDF, EPUB and Kindle. Book excerpt: Includes bibliographical references and index.
Download or read book Managing Services written by Kathryn Haynes and published by Academic. This book was released on 2014 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book is a collection of perspectives on service and service management written by leading researchers in the field. It considers the range and importance of services, the challenges of managing services and recent contemporary innovations in services and service management.
Download or read book The Oxford Handbook of Management written by Adrian Wilkinson and published by Oxford University Press. This book was released on 2017-03-16 with total page 668 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management, the pursuit of objectives through the organization and co-ordination of people, has been and is a core feature-and function-of modern society. Some 'classic' forms of corporate and bureaucratic management may be seen as the prevalent form of organization and organizing in the 20th century, but in the post-Fordist, global, knowledge-driven contemporary world we are seeing different patterns, principles, and styles of management as old models are questioned. The functions, ideologies, practices, and theories of management have changed over time, as recorded by many scholars, and may vary according to different models of organization, and between different cultures and societies. Whilst the administrative, corporate, or factory manager may be a figure on the wane, management as an ethos, organizing principle, culture, and field of academic teaching and research has increased dramatically in the last half century, and spread throughout the world. The purpose of this Handbook is to analyse and explore the evolution of management; the core functions and how they may have changed; its position in the culture/zeitgeist of modern society; the institutions and ideologies that support it; and likely challenges and changes in the future. This book looks at what management is, and how this may change over time. It provides an overview of management - its history, development, context, changing function in organization and society, key elements and functions, and contemporary and future challenges.
Download or read book Operations Management written by Danny Samson and published by Cambridge University Press. This book was released on 2008-06-23 with total page 660 pages. Available in PDF, EPUB and Kindle. Book excerpt: Operations Management: An Integrated Approach provides an account of the systems, processes, people and technology that determine an organisation's strategy and success. With contributions from leading experts internationally, the text takes a comprehensive, comparative, and best-practice approach and applies this specifically to the Asia-Pacific region. Rigorous in scholarship yet eminently accessible in style, Operations Management is replete with pedagogical features - figures and tables, discussion exercises, 'Learnings from the Internet', and a diversity of long and short case studies from around the world. Students are taken on a seamless journey from the fundamentals of operations management, through to the multiple approaches, the various innovations, challenges and risks, and ultimately to models of sustainability and evaluative tools and techniques. The text effectively prepares future managers across every sector of the economy to lead, organise, plan and control a set of resources, in pursuit of identified goals. The book will be supported by an extensive companion website featuring PowerPoint slides for each chapter, sample answers, teaching notes and figures/images for presentations.
Download or read book Managing Service Operations written by Bill Hollins and published by SAGE. This book was released on 2006-09-18 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: `Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field′ - Naomi Gornick, Honorary Professor, University of Dundee Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include: - Chapter objectives; - Short cases; - Student exercises; - Chapter summaries; - Further reading section; - A glossary of key terms.
Download or read book Operations Management written by Michael A. Lewis and published by Routledge. This book was released on 2019-11-26 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Operations Management (OM) is a multi-faceted blend of myriad academic andpractical disciplines – from engineering and economics via mathematics and marketing, to systems and psychology. To capture the state of the art, the bookreviews contemporary and classic scholarship in one of the oldest business and management disciplines. To offer the reader a thought-provoking point of entry into the selected sources, the book curates its content as an imaginary exhibit, eachchapter a thematic OM ‘gallery’ (process; planning and control; people; strategy and measurement; technology) introduced by a description of some extraordinary artefacts, paintings, sculptures and architecture. The content has been curated around three principles intended to benefit the casual reader and both new and established OM scholars. First, it incorporates works that build on, or help to distinguish, fundamental tenets from more transitory fads. Second, the text makes significant efforts to try and balance the gravitational pull of the factory, (even though this may not offer an accurate representation of the majority of the field) and third, to try to keep managerial rather than technical/ analytical concerns to the fore. This concise book provides a useful overview of current and classic OM research. Written by a leading authority, it is intended to be a valuable and engaging resource for both students and scholars of business.
Download or read book Cases and Readings in Production and Operations Management written by Joseph C. Latona and published by Allyn & Bacon. This book was released on 1994 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: Collection of brief cases and readings to be used as a supplement to any P/OM text. They emphasize both the manufacturing service aspects of production and operations management. Discussion questions at the end of each case and reading are provided to help analyze and evaluate the material.
Download or read book Production operations Management written by Terry Hill and published by . This book was released on 1991 with total page 680 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covers key aspects of managing either the production function responsible for manufacturing a product or an operations function responsible for providing a service. The book includes case studies reflecting the nature of management. An LPBB edition is available.
Download or read book Service Operations Management Second Edition written by David W. Parker and published by Edward Elgar Publishing. This book was released on 2018-06-29 with total page 587 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.
Download or read book The Science of Service Systems written by Haluk Demirkan and published by Springer Science & Business Media. This book was released on 2011-04-20 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.
Download or read book Service Provision and Migration written by Simon J. Tans and published by BRILL. This book was released on 2017-07-03 with total page 482 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book investigates how liberalization of service provision related to movement of natural persons takes shape within EU and WTO law. It provides an overview and analysis of the implementation of the identified obligations derived from EU law and the GATS in the Dutch legal order and that of the United Kingdom. A thorough investigation of the chosen strategies in each legal order is provided, including a comparison of the differences and similarities between these strategies. The resulting overview leads to insight into the tension that exists between the international obligations related to service mobility of the two investigated states on the one hand, and their migration law and access to the labour market legislation on the other.
Download or read book Advanced Information Systems Engineering written by Anne Persson and published by Springer Science & Business Media. This book was released on 2004-05-25 with total page 611 pages. Available in PDF, EPUB and Kindle. Book excerpt: th CAiSE 2004 was the 16 in the series of International Conferences on Advanced Information Systems Engineering. In the year 2004 the conference was hosted by the Faculty of Computer Science and Information Technology, Riga Technical University, Latvia. Since the late 1980s, the CAiSE conferences have provided a forum for the presentation and exchange of research results and practical experiences within the ?eld of Information Systems Engineering. The conference theme of CAiSE 2004 was Knowledge and Model Driven Information Systems Engineering for Networked Organizations. Modern businesses and IT systems are facing an ever more complex en- ronment characterized by openness, variety, and change. Organizations are - coming less self-su?cient and increasingly dependent on business partners and other actors. These trends call for openness of business as well as IT systems, i.e. the ability to connect and interoperate with other systems. Furthermore, organizations are experiencing ever more variety in their business, in all c- ceivable dimensions. The di?erent competencies required by the workforce are multiplying. In the same way, the variety in technology is overwhelming with a multitude of languages, platforms, devices, standards, and products. Moreover, organizations need to manage an environment that is constantly changing and where lead times, product life cycles, and partner relationships are shortening. ThedemandofhavingtoconstantlyadaptITtochangingtechnologiesandbu- ness practices has resulted in the birth of new ideas which may have a profound impact on the information systems engineering practices in future years, such as autonomic computing, component and services marketplaces and dynamically generated software.
