Download or read book Managing front line delivery costs written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2011-07-22 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Department for Environment Food and Rural Affairs needs to scrutinise and challenge its arm's length bodies so that it can oversee cost reductions with minimal disruption to frontline services, according to this report from the National Audit Office. Those bodies understand their own costs reasonably well, but the Department still has more to do to achieve the full understanding of the relationships between cost, outputs and outcomes needed to be confident that it is securing value for money. The Department gives the bodies considerable operational autonomy. It has begun to develop ways of more systematically collecting high level financial management information from the bodies and has now rolled out a standard template for collecting financial management data. As the template focuses on the monitoring of expenditure against high level budgets it does not show whether the full costs of frontline activities are accurately measured and well managed. This study uses four of the Department's larger delivery bodies as case studies. The report notes that the Department has few indicators to assess whether the costs of activities in these bodies are high or low. All four of the bodies that the NAO examined have started to assess costs against internal benchmarks. However, Defra has not requested this data. Arm's length bodies have struggled to identify external cost benchmarks. The Department does not have comparable information about the unit costs of front-line work and has not asked arm's length bodies to explain the basis of their cost calculations.
Download or read book The Front Line Leader written by Chris Van Gorder and published by John Wiley & Sons. This book was released on 2014-10-20 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Real leadership that leads to high engagement, higher performance, and a culture of accountability As president and CEO of Scripps Health, one of America's most prestigious health systems, Chris Van Gorder presided over a dramatic turnaround, catapulting Scripps from near bankruptcy to a dominant market position. While hospitals and health systems nationwide have laid people off or are closing their doors, Scripps is financially healthy, has added thousands of employees (even with a no-layoff philosophy), and has developed a reputation as a top employer. What are the secrets to this remarkable story? In The Front-Line Leader, Chris Van Gorder candidly shares his own incredible story, from police officer to CEO, and the leadership philosophy that drives all of his decisions and actions: people come first. Van Gorder began his unlikely career as a California police officer, which deeply instilled in him a sense of social responsibility, honesty, and public service. After being injured on the job and taking an early retirement, Van Gorder had to reinvent himself, taking a job as a hospital security director, a job that would change his life. Through hard work and determination, he rose to executive ranks, eventually becoming CEO of Scripps. But he never forgot his own roots and powerful work ethic, or the time when he was a security officer and a CEO would not make eye contact with him. Van Gorder leads from the front lines, making it a priority to know his employees and customers at every level. His values learned on the force—protecting the community, educating citizens, developing caring relationships, and ultimately doing the right thing—shape his approach to business. As much as companies talk about accountability, managers seldom understand what practical steps to take to achieve an ethic of service that makes accountability meaningful. The Front-Line Leader outlines specific tactics and steps anyone can use starting today to take responsibility, inspire others, and achieve breakout results for their organizations. Van Gorder reveals how a no-layoff philosophy led to higher accountability, how his own attention to seemingly minor details spurred larger change, and how his own high standards for himself and his team improved morale and productivity. From general strategy to the tiny, everyday steps leaders can take to create the kind of culture and accountability that translates into major competitive advantage, The Front-Line Leader charts a path to better leadership and a more engaged, higher-performing organization.
Download or read book Financial management report 2011 written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2011-11-25 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: Despite the fact that the Department for Environment, Food and Rural Affairs has made improvements in its financial management, the NAO cannot yet conclude that the Department is achieving value for money in its financial management activity. This is because the spending watchdog expected faster progress in improving performance since it last reported in 2008 and a higher level of financial maturity, given the resources spent and the focus on financial management. The Department has undertaken a number of projects designed to strengthen its financial management. These have had some positive results, such as revised management reporting and improved forecasting, although the Department has not fully assessed all the benefits of these projects. Despite increasing the number of permanent, qualified finance staff and also offering financial skills training courses for non-financial staff, there are still weaknesses in financial capability. Financial skills could also be better integrated across the Department. The Department should also focus on improving its commercial skills, such as contract management. It should also develop a strategic model for engagement with its arm's-length bodies, to understand the risks that they face and opportunities open to them. Since 2002, Defra has consistently underspent against its Parliamentary estimate. The underspend in 2010-11 was £530 million (10 per cent). The Department has, however, improved its management of expenditure against its departmental expenditure limit, reducing its underspend in 2010-11 to £34 million (one per cent of expenditure).
Download or read book Frontline Delivery of Welfare to Work Policies in Europe written by Rik van Berkel and published by Routledge. This book was released on 2017-06-27 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Welfare-to-work or activation policies refer to programmes aimed at promoting the employability, labour-market and social participation of benefit recipients of working age. Frontline workers delivering these policies are conceived of as policy implementers, as policy makers, and as actors mediating politics in an arena where conflicting interests are at stake. Frontline work plays a crucial role in determining what welfare-to-work practically means and how it affects the lives of the people it targets. Yet few books have deliberatively focused on comparing what happens when frontline workers, some of whom are professional social workers, meet clients. Pioneering the provision of scholarly reflections on both theoretical and policy relevance of studying frontline practices of delivering activation, internationally renowned researchers present the first comparative analysis of how activation policies are actually delivered by frontline staff in selected EU countries and in the United States. In trying to understand and interpret frontline practices in activation, each contribution provides insights into what ‘activation in practice’ looks like, what services are provided and how they are enacted. This involves examining processes of client selection, monitoring, sanctioning and motivating, as well as the role of external service providers. This book is an important acquisition for scholars and researchers of social policy, public administration, public management, social work and policy implementation.
Download or read book The Regulation of Animal Health and Welfare written by John McEldowney and published by Routledge. This book was released on 2013-09-05 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Regulation of Animal Health and Welfare draws on the research of scientists, lawyers, economists and political scientists to address the current and future regulatory problems posed by the issues of animal health and disease. Recent events such as the outbreak of mad cow disease, epidemics of foot and mouth disease, concerns about bluetongue in sheep, and the entry into the food chain of the offspring of cloned cattle, have heightened awareness of the issues of regulation in animal disease and welfare. This book critically appraises the existing regulatory institutions and guiding principles of how best to maintain animal health in the context of social change and a developing global economy. Addressing considerations of sound science, the role of risk management, and the allocation of responsibilities, it also takes up the theoretical and practical challenges which here – and elsewhere – attend the co-operation of scientists, social scientists, lawyers and policy makers. Indeed, the collaboration of scientists and social scientists in determined and regulatory contexts such as that of animal disease is an issue of ever-increasing importance. This book will be of considerable value to those with interests in this issue, as well as those concerned with the law and policy relating to animal health and welfare.
Download or read book Cost reduction in central government written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2012-02-02 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report by the National Audit Office on progress by central government departments in reducing costs concludes that departments took effective action in 2010-11, cutting spending in real terms by 2.3 per cent or £7.9 billion, compared with 2009-10. The analysis of departments' accounts supports the Efficiency and Reform Group's estimate that Government spending moratoria and efficiency initiatives, including cuts to back-office and avoidable costs, contributed around half of the figure, some £3.75 billion. However, the report warns that departments are less well-placed to make the long-term changes needed to achieve the further 19 per cent over the four years to 2014-15, as required by the spending review. This is partly because of gaps in their understanding of costs and risks, making it more difficult to identify how to deliver activities and services at a permanently lower cost. Fundamental changes will be needed to achieve sustainable reductions on the scale required. It is unclear how far spending reductions represent year-on-year changes in efficiency, or whether front-line services are affected; and the departments' forward plans examined by the NAO are not based on a strategic view. Departments' financial data on basic spending patterns is sufficient to manage budgets in-year, but information about the consequences of changes in spending is less good. Longer term reform is a Cabinet Office priority and departments will need to look beyond short-term cost cutting measures and make major operational change. Cost reduction plans also need to build in contingency measures to cover unexpected risks.
Download or read book Succeeding as a Frontline Manager in Today s Organizations written by Ronald R. Sims and published by IAP. This book was released on 2021-01-01 with total page 437 pages. Available in PDF, EPUB and Kindle. Book excerpt: Succeeding as a Frontline Manager in Today’s Organizations, highlights the fact that as the world of work continues to change in response to a variety of trends, issues and opportunities, manages on the frontline will still be expected to see that their organizations operate both effectively and efficiently to not only survive but to thrive. To do this, frontline managers (FLMs) must continue to learn and develop their skills to get the organization’s work done through its people. This book examines both the traditional and contemporary skills todays frontline managers must have at a minimum and those they must successfully learn to implement to fulfill their critical roles and responsibilities. The book argues that FLMs will continue to play a critical role in helping their organizations pursue and achieve their strategic, tactical and operational goas efficiently and effectively. By focusing on the skills a good FLM needs, this book offers specificity on what the FLM and their organizations must do to increase the potential for the success of FLMs in having a positive influence on the organization overall by focusing both on results and the well-being of employees. The book examines not only looks at the essentials of effective management but discusses the importance of how one becomes and makes a smooth transition to the role of a FLM. In addition, the book examines the essential elements of management—planning, organizing, controlling, and leading—while also offering an in-depth look at the important role FLMs can and should play as it relates to ethics, building and leading effective teams, and safety and health. Each chapter offers insights into what FLMs can do to be effective in their work, particularly for those FLMs who want to continue to develop themselves as they play the different roles and exercise different skills in doing their jobs. In the end, this book is written for, those who are interested in increasing their understanding of the FLMs role, responsibilities and skills needed to be effective while also getting those who work for them to accomplish their work effectively, efficiently and productively on their own or as a member of a group or team.
Download or read book Department for International Development annual report resource accounts 2009 10 written by Great Britain: Parliament: House of Commons: International Development Committee and published by The Stationery Office. This book was released on 2011-02-03 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the 2010 Comprehensive Spending Review the Coalition Government announced its decision to achieve the internationally agreed target of providing 0.7 percent of Gross National Income as ODA from 2013. This will involve spending an additional 2.5 billion pounds in 2013-14 to make the total DFID budget 11.3 billion pounds in that year. There will be a large increase in spending on fragile and conflict affected states and it will be difficult to ensure that every pound is well spent in such war-torn environments. When scrutinising DFID's accounts the MPs were also surprised to discover that the Pope's visit was paid for in part by money supposed to be for overseas development aid (ODA). The Committee expects a response from the Government as to what the £1.85 million, transferred to the Foreign Office for the papal visit, was spent on and an explanation as to how this was ODA compliant. The Comprehensive Spending Review (CSR) announced reductions in DFID's running costs to 2% of the total budget. If achieved, this would make DFID the most cost-efficient development organisation in the world.This is to be achieved by a large reduction in back office administration costs (which excludes front-line staff) of £34 million over the CSR period. The International Development Committee supports the proposals to make savings in back office staff, but the MPs are warning that Ministers must ensure that reduced administration budgets do not affect the ability to deliver aid programmes on the ground. While declining as a share of total costs, running costs will increase in real terms over the next four years because the total budget will rise so much.
Download or read book 7th International Conference on Knowledge Management in Organizations Service and Cloud Computing written by Lorna Uden and published by Springer Science & Business Media. This book was released on 2012-07-18 with total page 593 pages. Available in PDF, EPUB and Kindle. Book excerpt: The seventh International Conference on Knowledge Management in Organizations (KMO) brings together researchers and developers from industry and the academic world to report on the latest scientific and technical advances on knowledge management in organisations. KMO 2012 provides an international forum for authors to present and discuss research focused on the role of knowledge management for innovative services in industries, to shed light on recent advances in cloud computing for KM as well as to identify future directions for researching the role of knowledge management in service innovation and how cloud computing can be used to address many of the issues currently facing KM in academia and industrial sectors. The conference took place at Salamanca in Spain on the 11th-13th July in 2012.
Download or read book Better Choices written by Greg Mills and published by Pan Macmillan South africa. This book was released on 2022-04-01 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: ‘A must-read, accessible and skilful account of South Africa’s socio-economic challenges, policy and governance choices.’– THEMBA MASEKO All the numbers on South Africa’s crisis dashboard are blinking red. The economy is failing to grow and more and more young people find themselves on the outside looking in as education falters and jobs disappear. Energy and transport are in crisis. Governance is floundering as debt mounts and government runs out of money. Better Choices is a collection by South Africa’s top thinkers on the political economy, providing an unflinching account of the myriad challenges the country faces. The picture that emerges is of a nation on the brink of a catastrophic slide into failure unless better, if tough, policy choices are made. As stark as these problems are, their solutions are tantalisingly close at hand. The chapters in this book outline exactly the solutions – those ‘better choices’– that need to be made by leadership to alter the country’s bleak trajectory. South Africa cannot talk its way out of trouble. Key to success is removing the sources of friction – the red tape, over-regulation and rents – that slow down investment. This is only possible if a more effective, focused government acts decisively. Compiled by The Brenthurst Foundation, Africa’s leading think tank on economic development, Better Choices is for those who want to build a positive, inclusive future for South Africa.
Download or read book Departments of Veterans Affairs and Housing and Urban Development and Independent Agencies Appropriations for 1996 written by United States. Congress. House. Committee on Appropriations. Subcommittee on VA, HUD, and Independent Agencies and published by . This book was released on 1995 with total page 1590 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Business and Finance Vocabulary written by R. N. Kothari and published by Excel Books India. This book was released on 2009 with total page 678 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Foreign and Commonwealth Office Annual Report 2008 09 written by Great Britain. Parliament. House of Commons. Foreign Affairs Committee and published by The Stationery Office. This book was released on 2010 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: The FCO departmental report and resource accounts 2008-09 published as HC 460-I,II (ISBN 9780102961614)
Download or read book Creating a Learning and Development Strategy written by Andrew Mayo and published by CIPD Publishing. This book was released on 2004 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: Align your L&D strategy to the overall business strategy to benefit employees and the organization as a whole
Download or read book Customer Relations Management written by Melanie allen and published by Select Knowledge Limited. This book was released on with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title is about managing customer relations from an organisational perspective. In it you will find familiar and not so familiar concepts. You will be asked to think from both the customer’s and an organisational point of view and to analyse the elements that shape the customer’s experience and determine organisational strategy.
Download or read book An Introduction to Operations Management written by Ajay Das and published by Routledge. This book was released on 2015-12-22 with total page 803 pages. Available in PDF, EPUB and Kindle. Book excerpt: An Introduction to Operations Management: The Joy of Operations covers the core topics of operations management, including product and service design, processes, capacity planning, forecasting, inventory, quality, supply chain management, and project management. Das provides a clear, connected, and current view of operations management and how it relates to a firm’s strategic goals. Students will benefit from the real-world scenarios that foster an understanding of operations management tasks. Without relying heavily on statistics and mathematical derivations, the book offers applied models and a simple, predictable chapter format to make it easy to navigate. Students of introductory operations management courses will love this practical textbook. A companion website features an instructor’s manual with test questions, as well as additional exercises and examples for in-class use.
Download or read book The Learning Healthcare System written by Institute of Medicine and published by National Academies Press. This book was released on 2007-06-01 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: As our nation enters a new era of medical science that offers the real prospect of personalized health care, we will be confronted by an increasingly complex array of health care options and decisions. The Learning Healthcare System considers how health care is structured to develop and to apply evidence-from health profession training and infrastructure development to advances in research methodology, patient engagement, payment schemes, and measurement-and highlights opportunities for the creation of a sustainable learning health care system that gets the right care to people when they need it and then captures the results for improvement. This book will be of primary interest to hospital and insurance industry administrators, health care providers, those who train and educate health workers, researchers, and policymakers. The Learning Healthcare System is the first in a series that will focus on issues important to improving the development and application of evidence in health care decision making. The Roundtable on Evidence-Based Medicine serves as a neutral venue for cooperative work among key stakeholders on several dimensions: to help transform the availability and use of the best evidence for the collaborative health care choices of each patient and provider; to drive the process of discovery as a natural outgrowth of patient care; and, ultimately, to ensure innovation, quality, safety, and value in health care.
