Download or read book Lessons in the Service Sector written by James L. Heskett and published by . This book was released on 1987 with total page 9 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Product Development For The Service Sector written by Robert G. Cooper and published by Basic Books. This book was released on 1999-10-22 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the lines between products and services become less and less distinct, many managers and consultants advocate that manufacturing companies learn to think like the service sector—get close to the customer, offer multi-dimensional solutions, provide high-quality support. But in today's highly competitive and constantly changing marketplace, managers in service industries, such as banking, insurance, financial services, utilities, and retailing, can benefit enormously by thinking like manufacturers—employing a rigorous product development model to create and test new offerings, develop the most promising ones, and see them to market successfully. In Product Development for the Service Sector, product development experts Cooper and Edgett draw from their extensive research, teaching, and consulting experience to offer service sector executives and managers a comprehensive overview of the principles of product development and how they can be successfully applied in any service industry.

Download or read book Service Success Lessons From a Leader on How to Turn Around a Service Business written by Daniel I. Kaplan and published by John Wiley & Sons. This book was released on 1994-03-22 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Packed with practical ideas and strategies for service managers, this candid case study demonstrates how to improve performance and profitability in any service business. A success story himself, Kaplan pioneers a radical new system for measuring quality in the service industry.

Download or read book Essential Lessons for the Success of Telehomecare written by Anthony P. Glascock and published by IOS Press. This book was released on 2012 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: The technology underpinning the various types of Telehomecare available has been current for more than a decade, and the time is right for an evaluation of both the technology and the effectiveness of Telehomecare as a system which contributes to the delivery of care within the home. The field is complex, encompassing multiple applications which monitor things such as task oriented behavior; lifestyle; vital signs; environmental extremes (such as carbon monoxide levels); and passive personal emergency response systems. All of these applications are based upon the collection of data within the home by a device which translates that data into information and transmits it to an external location, prompting some type of action if necessary. This book brings together the views and experience of a wide variety of contributors involved in the research and application of Telehomecare. It is divided into two sections, containing contributions from the United States, the United Kingdom and the Netherlands. Each section, comprises chapters written from three different perspectives: research-based, business and the implementation of care. The authors include academic researchers, policy experts, individuals with direct business experience and care providers from each of the three countries. The book reflects on where Telehomecare is today and speculates as to what the future might hold for the field. It will be of interest to all those involved in caring for people in their own homes.

Download or read book How the Private Sector Develops Skills Lessons from Turkey written by United Nations Development Programme Istanbul International Center for Private Sector in Development (UNDP IICPSD) and published by United Nations Development Programme Istanbul International Center for Private Sector in Development (UNDP IICPSD). This book was released on 2015-03-01 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: Despite its vital role in development to increase access to sustainable income, skills training has been experiencing severe problems worldwide, such as lack of physical, legal and educational infrastructure, absence of a win-win based cooperation between the private sector and vocational education and training agencies as well as matters of financing. The state and development agencies on their own are limited in their capacity to tackle these problems. It is difficult to close the gap between the supply of labour and the demands of the market, which exacerbates the exclusion of the base of the pyramid from the economy, especially in a globalizing world where the technological requirements are changing rapidly. Private sector, on the other hand, has significant potential to address the deficiencies in skills development and bridge the gap between what the labour force has to offer and what the industry demands. The companies can contribute to the skills training process, which in turn can provide the required skilled employees for the market and offer employment opportunities, particularly to the disadvantaged. Private sector will not only help to improve national competitiveness and realize an increase in its profitability due to the availability of a better trained staff, but also improve the inclusiveness of the market. The publication is intended to be a first step towards generating knowledge on the role of private sector in skills generation for increased inclusiveness and employability. It includes several case studies from Turkey, in which the private sector has created significant added-value through private sector-led or PPP models of skills design and delivery. It elaborates on the lessons-learned from these cases to pave the way for further action and research on how business actors can contribute to skills development, especially for the disadvantaged. The publication will lead to further research products and reports, and eventually toolkits on how to mobilize and engage the private sector in skills generation for better development results. Workshops will be organized for the private sector, governments and other relevant stakeholders based on these toolkits to facilitate knowledge-sharing and encourage innovation.

Download or read book Automation Opportunities in the Service Sector written by Federal Council for Science and Technology (U.S.). Committee on Automation Opportunities in Service Areas and published by . This book was released on 1975 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Information and Organizations written by Arthur L. Stinchcombe and published by Univ of California Press. This book was released on 1990-06-11 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: An ambitious new work by a well-respected sociologist, Information and Organizations provides a bold perspective of the dynamics of organizations. Stinchcombe contends that the "information problem" and the concept of "uncertainty" provide the key to understanding how organizations function. In a delightful mix of large theoretical insights and vivid anecdotal material, Stinchcombe explores the ins and outs of organizations from both a macro and micro perspective. He reinterprets the work of the renowned scholars of business, Alfred Chandler, James March and Oliver Williamson, and looks in depth at corporations like DuPont and General Motors. Along the way, Stinchcombe explores subjects as varied as class consciousness, innovation, contracts and university administration. All of these analyses are distinguished by incisive thinking and creative new approaches to issues that have long confronted business people and those interested in organizational theory. A tour de force, Information and Organizations is a must-read for business people and scholars of many stripes. It promises to be a widely discussed and debated work.

Download or read book Enhancing the Performance of the Services Sector written by OECD and published by OECD Publishing. This book was released on 2005-06-08 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: The services sector now accounts for over 70% of employment and value added in OECD economies. It also accounts for almost all employment growth in the OECD area. But despite its growing weight in OECD economies, productivity growth and employment ...

Download or read book How the Private Sector Develops Skills Lessons from India written by United Nations Development Programme (UNDP) Istanbul International Center for Private Sector in Development (IICPSD) and published by United Nations Development Programme Istanbul International Center for Private Sector in Development (UNDP IICPSD). This book was released on 2017-01-01 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: More young people live in India than in any other country and their numbers are projected to increase for decades to come. More than 12 million enter the workforce each year yet few have the skills required for employment. The Government of India has set a target to skill 400 million people by 2022 and established the National Skill Development Corporation (NSDC) as part of this mission. Through NSDC, government is engaged with private sector partners to advance strategic approaches in skills development by creating public-private partnerships with companies involved in skill training. This is at the centre of a skills business “ecosystem” in India through which all players interact to produce a positive, productive system to skill millions. Momentum for the skills development movement comes not only from the urgent need to provide livelihoods for youth but also from the need to act before a window of opportunity closes. The “youth bulge” in India’s population is poised to deliver a demographic dividend, a transformational boost in economic productivity associated with growing numbers in the workforce relative to dependents. Only through investing in up-to-date education, health and decent work for youth can India harness this dividend. India requires skills to sustain its rapid economic growth, to integrate its large working-age population into the economy in an inclusive and sustainable manner and, ultimately, India needs skills in order to become a global supplier of human resources. This study focuses on 12 skills delivery initiatives led by the private sector and carried out to support the national skills mission of the Government of India. The objective of this study is to generate lessons from India’s experience in skilling, namely to identify and analyse impactful business models and their practices and innovations, to highlight challenges, and to provide insights on how the private sector could contribute even more to skills acquisition and employability.

Download or read book Challenges Facing Service Enterprises in a Global Knowledge based Economy written by Joanne Roberts and published by . This book was released on 2001 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Hard Lessons written by Mercedes Steedman and published by Dundurn. This book was released on 1995-05-10 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book brings together the voices of contemporary labour leaders, activists, old timers, and academics to discuss the first hundred years of the Mine, Mill and Smelter Workers Union.

Download or read book Setting the Table written by Danny Meyer and published by Harper Collins. This book was released on 2009-10-13 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: The bestselling business book from award-winning restauranteur Danny Meyer, of Union Square Cafe, Gramercy Tavern, and Shake Shack Seventy-five percent of all new restaurant ventures fail, and of those that do stick around, only a few become icons. Danny Meyer started Union Square Cafe when he was 27, with a good idea and hopeful investors. He is now the co-owner of a restaurant empire. How did he do it? How did he beat the odds in one of the toughest trades around? In this landmark book, Danny shares the lessons he learned developing the dynamic philosophy he calls Enlightened Hospitality. The tenets of that philosophy, which emphasize strong in-house relationships as well as customer satisfaction, are applicable to anyone who works in any business. Whether you are a manager, an executive, or a waiter, Danny’s story and philosophy will help you become more effective and productive, while deepening your understanding and appreciation of a job well done. Setting the Table is landmark a motivational work from one of our era’s most gifted and insightful business leaders.

Download or read book Trade in Services in the Asia Pacific Region written by Takatoshi Ito and published by University of Chicago Press. This book was released on 2007-11-01 with total page 510 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years the tremendous growth of the service sector—including international trade in services—has outstripped that of manufacturing in many industrialized nations. As the importance of services has grown, economists have begun to focus on policy issues raised by them and have tried to understand what, if any, differences there are between production and delivery of goods and services. This volume is the first book-length attempt to analyze trade in services in the Asia-Pacific region. Contributors provide overviews of basic issues involved in studying the service sector; investigate the impact of increasing trade in services on the economies of Taiwan, Korea, and Hong Kong; present detailed analyses of specific service sectors (telecommunications, financial services, international tourism, and accounting); and extend our understanding of trade in services beyond the usual concept (measured in balance of payment statistics) to include indirect services and services undertaken abroad by subsidiaries and affiliates.

Download or read book Lessons from the Damned written by Nancy E. Stoller and published by Routledge. This book was released on 2021-12-16 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: First published in 1998. Nancy Stoller records how the poor, people of color, gay men and lesbians, drug users, and women have built social movements to fight the impact of AIDS, revealing that organizational structure and culture have a greater impact on who is served and how than do public health theories or official organizational goals. She draws on ethnographic research and the words of the activists themselves, as well as the literature of social movements and theories of bureaucracy. In addition to the stories of the organizational strategies, the book offers guidelines for dealing with diversity and conflict with both theoretical and practical perspectives on cross-community and international organizing.

Download or read book Case Studies of Successful Companies in the Services Sector and Lessons for Public Policy written by and published by . This book was released on 2005 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Site Reliability Engineering written by Niall Richard Murphy and published by "O'Reilly Media, Inc.". This book was released on 2016-03-23 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use

Download or read book Lessons in Leadership written by Eileen Milner and published by Routledge. This book was released on 2012-10-02 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using international case study material, this book examines how ideas of visionary leadership have been developed and discusses their applicability to the public sector. The book covers: the tensions that can arise between administrative/bureaucratic traditions and the leadership styles required today the relationship between political leadership and organizational leadership different approaches that have been adopted by public service leaders in organizations around the globe and their level of success the extent to which existing theories of leadership are appropriate for a new management context. A welcome addition to the current literature, this book will be invaluable reading for students of public administration as well as practitioners and policy makers in the public services.