Download or read book Audit of the Veterans Health Administration s Outpatient Waiting Times written by CreateSpace Independent Publishing Platform and published by Createspace Independent Publishing Platform. This book was released on 2018-07-07 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: Audit of the Veterans Health Administration's outpatient waiting times .
Download or read book Audit of the Veterans Health Administration s Outpatient Waiting Times written by United States. Veterans Administration. Inspector General and published by . This book was released on 2007 with total page 27 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Audit of Veterans Health Administration s Efforts to Reduce Unused Outpatient Appointments written by United States. Department of Veterans Affairs. Office of Inspector General and published by . This book was released on 2008 with total page 29 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Outpatient Waiting Times written by United States. Congress. House. Committee on Veterans' Affairs. Subcommittee on Health and published by . This book was released on 2008 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Audit of Veterans Health Administration s Efforts to Reduce Unused Outpatient Appointments written by CreateSpace Independent Publishing Platform and published by Createspace Independent Publishing Platform. This book was released on 2018-07-07 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: Audit of Veterans Health Administration's efforts to reduce unused outpatient appointments .
Download or read book VA Ambulatory Care Timeliness and Related Issues written by United States. Congress. House. Committee on Veterans' Affairs. Subcommittee on Oversight and Investigations and published by . This book was released on 1994 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book VA Health Care written by United States Government Accountability Office and published by . This book was released on 2013-01-22 with total page 50 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outpatient medical appointment wait times reported by the Veterans Health Administration (VHA), within the Department of Veterans Affairs (VA), are unreliable. Wait times for outpatient medical appointments--referred to as medical appointments--are calculated as the number of days elapsed from the desired date, which is defined as the date on which the patient or health care provider wants the patient to be seen. The reliability of reported wait time performance measures is dependent on the consistency with which schedulers record the desired date in the scheduling system in accordance with VHA's scheduling policy. However, VHA's scheduling policy and training documents for recording desired date are unclear and do not ensure consistent use of the desired date. Some schedulers at Veterans Affairs medical centers (VAMC) that GAO visited did not record the desired date correctly. For example, three schedulers changed the desired date based on appointment availability; this would have resulted in a reported wait time that was shorter than the patient actually experienced. VHA officials acknowledged limitations of measuring wait times based on desired date, and described additional information used to monitor veterans' access to medical appointments, including patient satisfaction survey results. Without reliable measurement of how long patients are waiting for medical appointments, however, VHA is less equipped to identify areas that need improvement and mitigate problems that contribute to wait times.While visiting VAMCs, GAO also found inconsistent implementation of VHA's scheduling policy that impedes VAMCs from scheduling timely medical appointments. For example, four clinics across three VAMCs did not use the electronic wait list to track new patients that needed medical appointments as required by VHA scheduling policy, putting these clinics at risk for losing track of these patients. Furthermore, VAMCs' oversight of compliance with VHA's scheduling policy, such as ensuring the completion of required scheduler training, was inconsistent across facilities. VAMCs also described other problems with scheduling timely medical appointments, including VHA's outdated and inefficient scheduling system, gaps in scheduler and provider staffing, and issues with telephone access. For example, officials at all VAMCs GAO visited reported that high call volumes and a lack of staff dedicated to answering the telephones impede scheduling of timely medical appointments. In January 2012, VHA distributed telephone access best practices that, if implemented, could help improve telephone access to clinical care.VHA is implementing a number of initiatives to improve veterans' access to medical appointments such as expanded use of technology to interact with patients and provide care, which includes the use of secure messaging between patients and their health care providers. VHA also is piloting a new initiative to provide health care services through contracts with community providers that aims to reduce travel and wait times for veterans who are unable to receive certain types of care within VHA in a timely way.
Download or read book VA Health Care written by Debra A. Draper and published by . This book was released on 2013-02-18 with total page 51 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Veterans Health Admin. (VHA) provided nearly 80 million outpatient medical appointments to veterans in FY 2011. While VHA has reported continued improvements in achieving access to timely medical appointments, patient complaints and media reports about long wait times persist. This report evaluated VHA's scheduling of timely medical appointments. It examined (1) the extent to which VHA's approach for measuring and monitoring medical appointment wait times reflects how long veterans are waiting for appointments; (2) the extent to which VA Medical Centers (VAMCs) are implementing VHA's policies and processes for appointment scheduling, and any problems encountered in ensuring veterans' access to timely medical appointments; and (3) VHA's initiatives to improve veterans' access to medical appointments. Tables. This is a print on demand report.
Download or read book Va Health Care written by U.s. Government Accountability Office and published by Createspace Independent Publishing Platform. This book was released on 2017-08-02 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: " VHA provided nearly 80 million outpatient medical appointments to veterans in fiscal year 2011. While VHA has reported continued improvements in achieving access to timely medical appointments, patient complaints and media reports about long wait times persist. GAO was asked to evaluate VHA's scheduling of timely medical appointments. GAO examined (1) the extent to which VHA's approach for measuring and monitoring medical appointment wait times reflects how long veterans are waiting for appointments; (2) the extent to which VAMCs are implementing VHA's policies and processes for appointment scheduling, and any problems encountered in ensuring veterans' access to timely medical appointments; and (3) VHA's initiatives to improve veterans' access to medical appointments. To conduct this work, GAO made site visits to 23 clinics at four VAMCs, the latter selected for variation in size, complexity, and location. GAO also reviewed VHA's policies and data, and interviewed VHA officials. "
Download or read book Veterans Health Care written by United States. General Accounting Office and published by . This book was released on 2000 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt: Anecdotal information on veterans' waits for outpatient health care--and the locations and clinics where they wait the longest--has led officials from the Department of Veterans Affairs (VA) and representatives from veteran service organizations to believe that waiting times are often too long. Over the past 10 months, VA has initiated two efforts to gather comprehensive data from its facilities on outpatient waiting time. The first effort, begun in June 1999, produced incomplete and inaccurate data, in part because of the differences in facilities' scheduling of appointments. The second, significantly better effort, begun in December 1999, was designed to improve the data's reliability by measuring the average time taken to schedule an appointment for an entire month; this new method should provide VA with more complete and accurate data. VA has also acted to reduce the time veterans must wait for outpatient appointments. It hired a private contractor to develop and implement techniques to reduce waiting times at selected clinics in VA facilities nationwide and plans to spend $400 million in fiscal year 2001 to improve the timeliness of service, patient access to telephone care, and timely access to clinical information. However, VA's lack of reliable data raises concerns about whether it has an adequate basis on which to design these initiatives. GAO recommends that VA identify the extent and causes of waiting time problems and monitor and track expenditures for addressing them.
Download or read book Veterans Health Administration written by United States. Department of Veterans Affairs. Office of Audits & Evaluations and published by . This book was released on 2011 with total page 18 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Veterans Health Care written by United States. General Accounting Office and published by . This book was released on 2000 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book VA health care written by Debra Draper and published by . This book was released on 2013 with total page 7 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Audit of the Veterans Health Administration s Domiciliary Safety Security and Privacy written by United States. Department of Veterans Affairs. Office of Inspector General and published by . This book was released on 2008 with total page 31 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Veterans Health Administration written by United States. Department of Veterans Affairs. Office of Audits & Evaluations and published by . This book was released on 2011 with total page 29 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Audit of Veterans Health Administration Mental Health Initiative Funding written by United States. Department of Veterans Affairs. Office of Inspector General and published by . This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Hospital Based Emergency Care written by Institute of Medicine and published by National Academies Press. This book was released on 2007-05-03 with total page 424 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today our emergency care system faces an epidemic of crowded emergency departments, patients boarding in hallways waiting to be admitted, and daily ambulance diversions. Hospital-Based Emergency Care addresses the difficulty of balancing the roles of hospital-based emergency and trauma care, not simply urgent and lifesaving care, but also safety net care for uninsured patients, public health surveillance, disaster preparation, and adjunct care in the face of increasing patient volume and limited resources. This new book considers the multiple aspects to the emergency care system in the United States by exploring its strengths, limitations, and future challenges. The wide range of issues covered includes: • The role and impact of the emergency department within the larger hospital and health care system. • Patient flow and information technology. • Workforce issues across multiple disciplines. • Patient safety and the quality and efficiency of emergency care services. • Basic, clinical, and health services research relevant to emergency care. • Special challenges of emergency care in rural settings. Hospital-Based Emergency Care is one of three books in the Future of Emergency Care series. This book will be of particular interest to emergency care providers, professional organizations, and policy makers looking to address the deficiencies in emergency care systems.
