Download or read book XLA Pocketbook written by XLA Consortium and published by Van Haren. This book was released on 2023-04-01 with total page 105 pages. Available in PDF, EPUB and Kindle. Book excerpt: Xperience Level Agreement (XLA)® is the framework and commitment to apply XM in tech- driven organizations and ecosystems. The three technology management philosophies that influenced our way of working are Lean, ITIL, and Agile. XLA is the missing piece of the puzzle. Why? In just two words: Lean is “No Waste”, ITIL is “No Chaos”, Agile is “No Delay”, and XLA is “No Frustration.” XLA® fosters curiosity, empathy, and courage to be customer-centric. This pocketbook explains the XLA framework and its practical use. We added a glossary to ensure we are all on the same page. This book is for those with an open mindset in IT, tech, outsourcing, and digital transformation. Tech can drive us crazy and delight us. The omnipresence of digital technology underlines the need for Experience Management (XM). XM is the discipline of designing, measuring and improving the experiences provided to customers, employees, and other stakeholders.
Download or read book XLA Pocketbook written by XLA Consortium and published by Van Haren. This book was released on 2023-04-01 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: Xperience Level Agreement (XLA)® is the framework and commitment to apply XM in tech- driven organizations and ecosystems. The three technology management philosophies that influenced our way of working are Lean, ITIL, and Agile. XLA is the missing piece of the puzzle. Why? In just two words: Lean is “No Waste”, ITIL is “No Chaos”, Agile is “No Delay”, and XLA is “No Frustration.” XLA® fosters curiosity, empathy, and courage to be customer-centric. This pocketbook explains the XLA framework and its practical use. We added a glossary to ensure we are all on the same page. This book is for those with an open mindset in IT, tech, outsourcing, and digital transformation. Tech can drive us crazy and delight us. The omnipresence of digital technology underlines the need for Experience Management (XM). XM is the discipline of designing, measuring and improving the experiences provided to customers, employees, and other stakeholders.
Download or read book Experience Management and XLA Foundation Courseware written by XLS Institute and published by Van Haren. This book was released on 2024-01-22 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA®) Foundation courseware. Tailored for professionals, this training offers an in-depth exploration of the XM and XLA® concepts, blending theoretical insights with practical applications. Elevate your organization's customer experience with the XM and XLA® Foundation course. This two-day training, followed by a multiple-choice exam, offers a comprehensive introduction to Experience Management (XM) and Xperience Level Agreement (XLA®). Ideal for professionals like Service and Experience Managers, and Support professionals, it focuses on improving end-user experience and business impact using XM and XLA® methods. The course covers the fundamentals of XM and XLA, practical implementation skills, and includes both theoretical lessons and group assignments. Successful completion awards an XM and XLA® Foundation certificate, affirming your proficiency in these crucial business strategies. Participants of this course will: Deepen their understanding of improving customer experiences. Explore the significance of XM and XLA in business. Develop practical skills to apply XM and XLA frameworks effectively.
Download or read book Xla r Pocketbook written by Van Haren Publishing and published by . This book was released on 2023-06-12 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'The 'Xperience Level Agreement (XLA)(R) is the framework and commitment to apply XM in tech- driven organizations and ecosystems. The three technology management philosophies that influenced our way of working are Lean, ITIL, and Agile. XLA is the missing piece of the puzzle. Why? In just two words: Lean is "No Waste", ITIL is "No Chaos", Agile is "No Delay", and XLA is "No Frustration." TOGAF(R) Standard, a standard of The Open Group, is a proven Enterprise Architecture methodology and framework used by the world's leading organizations to improve business efficiency. The TOGAF Certification Program has enabled more than 100,000 Enterprise Architects and trainers around the globe to demonstrate their proven knowledge of the framework and method.
Download or read book Tarascon Hospital Medicine Pocketbook written by Joseph Esherick and published by Jones & Bartlett Learning. This book was released on 2010-10-22 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Tarascon Hospital Medicine Pocketbook is an evidence-based, point-of-care compact reference book for the busy clinician to use on the hospital wards or in the ICU. This quick reference provides inpatient clinicians with critical information about the evaluation and management of every common medical disorder encountered in the hospital, including the most common conditions encountered in the ICU. This user-friendly pocketbook is packed with tables and algorithms intended to quickly direct the busy clinician to an evidence-based approach to manage any common medical condition. The Tarascon Hospital Medicine Pocketbook is an essential guide for all practicing hospitalists, medical students, resident physicians and midlevel providers who work in the hospital setting.
Download or read book Tarascon Primary Care Pocketbook written by Joseph S. Esherick and published by Jones & Bartlett Publishers. This book was released on 2010-10-22 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Perfect Resource for the Primary Care Provider!The Tarascon Primary Care Pocketbook, Third Edition is packed with essential lists, figures, and tables concisely covering the full spectrum of primary care medicine, providing instant reminders of hard-to-remember yet vitally important clinical facts for the primary care physician. While it has been designed for the busy family physician, internist, primary care nurse or other health care provider, it is also the perfect succinct resource for specialists who are periodically required to treat more general practice issues. Additionally, this pocketbook is the ideal guide for trainees on ambulatory rotations. Tarascon Primary Care Pocketbook is meticulously referenced and has been peer-reviewed by an expert multi-disciplinary editorial board.
Download or read book Tarascon Primary Care Pocketbook written by and published by Jones & Bartlett Publishers. This book was released on with total page 480 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book American Civil Engineers Pocket Book written by Mansfield Merriman and published by . This book was released on 1916 with total page 1616 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Distribution Management written by Charles J. Brittain and published by . This book was released on 1960 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book ASL 2 A Framework for Application Management written by Remko van der Pols and published by Van Haren. This book was released on 2020-06-09 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: Note: This book is available in several languages: Dutch, English. For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Domain process framework for application management. This book describes the application management processes as recognized by ASL. It also describes the finer details of these processes. This book is also used by the ASL BiSL Foundation in order to determine what ASL is. This book has been written with the assumption that the reader is familiar with application management, with how it is executed, and with the activities concerned. It contains tips and suggestions to assist in the implementation of processes, Therefore it can be used as a starting point from which to set up application management processes. The ASL 2 framework supports the implementation of application management, supported by additional best practices; these can be found on the website of the ASL BiSL Foundation. See: www.aslbislfoundation.org ASL 2 aligns with other frameworks e.g. ITIL? and BiSL? (for Business information management). The following topics are addressed in this book: Introduction to the main structure of ASL 2; Description of all ASL 2 clusters; Introduction to the implementation of ASL 2; Frequently Asked Questions on the ASL 2 framework; Changes between ASL version 1 and ASL 2. This book is the official core study guide for the ASL 2 Foundation exam.
Download or read book ITIL 4 Essentials Your essential guide for the ITIL 4 Foundation exam and beyond second edition written by Claire Agutter and published by IT Governance Ltd. This book was released on 2020-04-28 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.
Download or read book The Dynamo written by Charles Caesar Hawkins and published by . This book was released on 1922 with total page 652 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Fundamentals of Contract and Commercial Management written by Jane Chittenden and published by Van Haren. This book was released on 2014-01-01 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: This ground-breaking title from the world s leading authority on contemporary contracting best practices, the IACCM (International Association for Contract and Commercial Management) delivers a lively and practical complete insight into the contracting process which is useful in both business and personal life. Contracts are the language of business, and this book gives readers the essentials that can make a difference to any deal, no matter how big or small. Designed for the non-contract business professional, this book takes project managers and other professionals through the basic process and gives them a road map to improved results, increased value, and successful outcomes In this book you ll find sensible guidance and approaches to ensure business success. Case studies showing you what can go wrong and what can go right -- bring theory into the real world. Checklists give confidence and enable you to be certain that you have asked and answered the right questions as you go through any deal. This real-world approach demonstrates the value of effective contracting. This is not dry, academic prose. It is compelling and dynamic advice and tools to manage business relationships for both buyers and sellers.
Download or read book TOGAF Version 9 1 written by The Open Group and published by Van Haren. This book was released on 2011-01-01 with total page 695 pages. Available in PDF, EPUB and Kindle. Book excerpt: For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. TOGAF is a framework - a detailed method and a set of supporting tools - for developing an enterprise architecture, developed by members of The Open Group Architecture Forum. TOGAF Version 9.1 is a maintenance update to TOGAF 9, addressing comments raised since the introduction of TOGAF 9 in 2009. It retains the major features and structure of TOGAF 9, thereby preserving existing investment in TOGAF, and adds further detail and clarification to what is already proven.It may be used freely by any organization wishing to develop an enterprise architecture for use within that organization (subject to the Conditions of Use). This Book is divided into seven parts: Part I - Introduction This part provides a high-level introduction to the key concepts of enterprise architecture and in particular the TOGAF approach. It contains the definitions of terms used throughout TOGAF and release notes detailing the changes between this version and the previous version of TOGAF. Part II - Architecture Development Method This is the core of TOGAF. It describes the TOGAF Architecture Development Method (ADM) a step-by-step approach to developing an enterprise architecture. Part III - ADM Guidelines & Techniques This part contains a collection of guidelines and techniques available for use in applying TOGAF and the TOGAF ADM. Part IV - Architecture Content Framework This part describes the TOGAF content framework, including a structured metamodel for architectural artifacts, the use of re-usable architecture building blocks, and an overview of typical architecture deliverables. Part V - Enterprise Continuum & Tools This part discusses appropriate taxonomies and tools to categorize and store the outputs of architecture activity within an enterprise. Part VI - TOGAF Reference Models This part provides a selection of architectural reference models, which includes the TOGAF Foundation Architecture, and the Integrated Information Infrastructure Reference Model (III-RM). Part VII Architecture Capability Framework This section looks at roles, Governance, compliance skills and much more practical guidance
Download or read book Challenging Corporate Rule written by Robert W. Benson and published by Rowman & Littlefield Publishers. This book was released on 1999 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: The complete text of the historic complaint by a coalition of some 25 local, state and national women's environmental and other civil society organizations to the California Attorney General to revoke the corporate charter of Union Oil Company of California (UNOCAL). The foreword by Ronnie Dugger, Chair of the Alliance for Democracy, and introduction by author Robert W. Benson, Professor of Law at the Loyola Law School in Los Angeles, seek to place charter revocation in the broader context of the struggle for democratic control of giant corporations. The introduction also provides concrete suggestions on challenging corporate rule in other states. A practical guide to citizen action against corporations, and must reading for all who cherish the democratic ideals on which this country was founded and who are prepared to join the struggle for their realization.
Download or read book The Sale Catalogues of British Government Publications 1836 1921 written by Great Britain. Her Majesty's Stationery Office and published by . This book was released on 1977 with total page 556 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Monthly Army List written by Great Britain. Army and published by . This book was released on 1934-05 with total page 1542 pages. Available in PDF, EPUB and Kindle. Book excerpt:
