Download or read book Win the Customer Not the Argument written by Don Gallegos and published by Raphel Publishing. This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Don Gallegos is a man on a mission - a mission to wipe out poor customer service. And he thinks most people don't even know when the service they receive is bad.In his new book, "Win the Customer, Not the Argument," Don tells true stories about customer service that illustrate his basic premise, "The customer is not always right... but she is always your customer."Don has spent 30 years developing his philosophy of customer service while working with King Soopers Supermarkets in the Denver, Colorado area (now a division of Kroger). As president of King Soopers, Don instituted his revolutionary ideas about customer service: teaching employees how to go the extra mile to give the customer what she wanted, even if it meant bending the rules a bit. According to Don, "Not everyone wants special treatment, so, for the few that do, WHAT'S THE PROBLEM?"This book details hundreds of ideas to help your business become more customer service-driven, such as:Make the policy manual one page longEncourage customer complaintsModel yourself after the best companiesGive your front-line employees authority to solve the customer's problemRecognize that union employees are your employees first and foremostGreat customer service comes from the topWith its engaging, chatty style, "Win the Customer, Not the Argument will win you over. You'll never see customer service the same way again!
Download or read book How to Win Every Argument written by Madsen Pirie and published by A&C Black. This book was released on 2006-01-01 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Deals with one fallacy, explaining what the fallacy is, giving and analysing an example, outlining when/where/why the particular fallacy tends to occur and finally showing how you can perpetrate the fallacy on other people in order to win an argument.
Download or read book How to Argue Win Every Time written by Gerry Spence and published by Macmillan. This book was released on 1996-04-15 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: A noted attorney gives detailed instructions on winning arguments, emphasizing such points as learning to speak with the body, avoiding being blinding by brilliance, and recognizing the power of words as a weapon.
Download or read book How to Win Any Negotiation written by Robert Mayer and published by Red Wheel/Weiser. This book was released on 2006-09-15 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today’s super negotiator has to be a versatile problem solver, seeking hard-bargain results with a soft touch. With punch and panache, Bob Mayer shows you how to make the grade, revealing powerful negotiating tools drawn from a unique blend of sources: — Recent advances in psychology, linguistics, trial advocacy, sales, and management communications—the cutting edge of the art of performance. — Tips, tricks, and techniques from 200 of the world’s masters—the legendary street and bazaar merchants of Bombay, Istanbul, Cairo, and Shanghai. — Mayer’s own “been there, done that” years as a lawyer representing thousands of clients (from foreign government agencies and mega-corporations to some of the world’s best-known actors, authors, and athletes), negotiating deals on everything from amphitheaters to Zero aircraft. You’ll learn what works—and what doesn’t—when you’re up against a stone wall...or your ideas are being rejected...or you’re confronted with hostility and anger. Included is the highly acclaimed Deal Maker’s Playbook, a collection of step-by-step “how-to’s” and “what-to’s” for 38 common negotiating situations such as: — Buying a car — Leasing an apartment — Dealing with the IRS — Interviewing for a Job — Buying a franchise — Getting out of debt It’s all here—the fancy footwork and magic moves for outgunning, outmaneuvering, and out-negotiating the other person. And the techniques for developing life skills that will dramatically enhance your chances of professional success and personal satisfaction.
Download or read book How to Win an Argument written by Michael A. Gilbert and published by Turner Publishing Company. This book was released on 1996-01-12 with total page 101 pages. Available in PDF, EPUB and Kindle. Book excerpt: Proven techniques for getting your point across and winning arguments If you've ever felt the frustration of losing an argument--even when you knew you were right--to someone more skilled in pressing their point (and your hot buttons), this book is for you. This practical, often amusing guide gives you the tools you need to make your point clearly in any disagreement, from a formal debate to a roaring shouting match. You'll find: Strategies for identifying--and avoiding--the common traps your opponents may set for you Sample arguments spotlighting current issues with notes that analyze both weak and strong techniques Interactive quizzes that help reinforce your new skills and build confidence "Insightful, instructive, and enjoyable to read." --Publishers Weekly
Download or read book How to Win Arguments written by William A. Rusher and published by . This book was released on 1985 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: This entertaining work, sprinkled with illustrative real-life anecdotes, is a comprehensive guide to the techniques, rhetorical devices and principles of successful argumentation. The author, a debater since age thirteen, has lectured widely. Publisher of the National Review, Rusher is also a television commentator and syndicated columnist. Originally published by Doubleday in 1981.
Download or read book How to Win an Argument written by Marcus Tullius Cicero and published by Princeton University Press. This book was released on 2017-10-31 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Timeless techniques of effective public speaking from ancient Rome's greatest orator All of us are faced countless times with the challenge of persuading others, whether we're trying to win a trivial argument with a friend or convince our coworkers about an important decision. Instead of relying on untrained instinct—and often floundering or failing as a result—we’d win more arguments if we learned the timeless art of verbal persuasion, rhetoric. How to Win an Argument gathers the rhetorical wisdom of Cicero, ancient Rome’s greatest orator, from across his works and combines it with passages from his legal and political speeches to show his powerful techniques in action. The result is an enlightening and entertaining practical introduction to the secrets of persuasive speaking and writing—including strategies that are just as effective in today’s offices, schools, courts, and political debates as they were in the Roman forum. How to Win an Argument addresses proof based on rational argumentation, character, and emotion; the parts of a speech; the plain, middle, and grand styles; how to persuade no matter what audience or circumstances you face; and more. Cicero’s words are presented in lively translations, with illuminating introductions; the book also features a brief biography of Cicero, a glossary, suggestions for further reading, and an appendix of the original Latin texts. Astonishingly relevant, this unique anthology of Cicero’s rhetorical and oratorical wisdom will be enjoyed by anyone who ever needs to win arguments and influence people—in other words, all of us.
Download or read book Learn to Win Arguments and Succeed written by Vishal Gupta and published by Ukiyoto Publishing. This book was released on with total page 123 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to win an argument is a LIFE SKILL. Unfortunately, schools don’t teach it. An average man everyday finds himself in at least 5-10 situations where he is in some disagreement with another. Thus, this requires him to have the essential life skill of arguing successfully to get his point heard, to get his opinion or perception understood, and to get his view implemented. Knowing how to argue successfully can be the difference between success and failure.
Download or read book Uncommon Service written by Frances X. Frei and published by Harvard Business Press. This book was released on 2012 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Download or read book The Tools of Argument written by Joel P. Trachtman and published by Createspace Independent Publishing Platform. This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Joel Trachtman's book presents in plain and lucid terms the powerful tools of argument that have been honed through the ages in the discipline of law. If you are a law student or new lawyer, a business professional or a government official, this book will boost your analytical thinking, your foundational legal knowledge, and your confidence as you win arguments for your clients, your organizations or yourself.
Download or read book How to Win an Argument Even When You re Wrong written by William P. Helpington and published by Independently Published. This book was released on 2019 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt: Finally the days of being the office fool are over, with this handy guide, you will not only learn the nine laws of debate Dr. Helpington has crafted, but you will also learn several "dirty tricks" to help you win a seemingly lost argument - even when your logic is idiotic, or people just don't like you. These tools of rhetoric are powerful and effective in any setting. The best-selling author of "How to Hitler" and "The Vegan Bible" has outdone himself once again with this instant classic, which has already been outlawed in three middle eastern countries for fear of its powerful insights becoming known.
Download or read book How to Win Friends and Influence People written by and published by ببلومانيا للنشر والتوزيع. This book was released on 2024-02-17 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: You can go after the job you want…and get it! You can take the job you have…and improve it! You can take any situation you’re in…and make it work for you! Since its release in 1936, How to Win Friends and Influence People has sold more than 30 million copies. Dale Carnegie’s first book is a timeless bestseller, packed with rock-solid advice that has carried thousands of now famous people up the ladder of success in their business and personal lives. As relevant as ever before, Dale Carnegie’s principles endure, and will help you achieve your maximum potential in the complex and competitive modern age. Learn the six ways to make people like you, the twelve ways to win people to your way of thinking, and the nine ways to change people without arousing resentment.
Download or read book Winning Arguments written by Stanley Fish and published by HarperCollins. This book was released on 2016-07-05 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Fish mines cultural touchstones from Milton to ‘Married with Children’ to explain how various types of arguments are structured and how that understanding can lead to victory” — New York Times Book Review A lively and accessible guide to understanding rhetoric by the world class English and Law professor and bestselling author of How to Write a Sentence. Filled with the wit and observational prowess that shaped Stanley Fish’s acclaimed bestseller How to Write a Sentence, Winning Arguments guides readers through the “greatest hits” of rhetoric. In this clever and engaging guide, Fish offers insight and outlines the crucial keys you need to win any debate, anywhere, anytime—drawn from landmark legal cases, politics, his own career, and even popular film and television. A celebration of clashing minds and viewpoints, Winning Arguments is sure to become a classic.
Download or read book 100 Ways to Win an Argument with a Woman written by Christopher Jones and published by CreateSpace. This book was released on 2015-07-08 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: 100 Ways to win an argument with a woman... Let's face it as a man; we have all been on the wrong side of an argument with our mother, sister, wife or girlfriend. This is nothing new for thousands of years humans have been obsessed with the difference between men and women. Whether it be socially, professionally or personally it is widely acknowledged that the female gender are the far superior in a number of areas. Numerous studies have been completed on this millennium old dilemma however we have to accept there are fundamental differences between men and women. In this book we will try and give men the upper hand (for once) in there inevitable disagreements with female loved ones, friends or colleagues. 100 Ways to win an argument with a woman is the perfect joke for any man or woman! This book is BLANK on the inside, making fun of the fact that men know nothing about women! Our Blank Book is funny, clever and can ultimately be used as a notebook or useful journal... or simply left out for others to get a laugh again and again. Help us to raise money for Cancer Research UK and have a giggle at the same time.
Download or read book Good Arguments written by Bo Seo and published by Penguin. This book was released on 2022-06-07 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: “The rare book that has the potential to make you smarter—and everyone around you wiser.” —Adam Grant Two-time world champion debater and former coach of the Harvard debate team, Bo Seo tells the inspiring story of his life in competitive debating and reveals the timeless secrets of effective communication and persuasion When Bo Seo was 8 years old, he and his family migrated from Korea to Australia. At the time, he did not speak English, and, unsurprisingly, struggled at school. But, then, in fifth grade, something happened to change his life: he discovered competitive debate. Immediately, he was hooked. It turned out, perhaps counterintuitively, that debating was the perfect activity for someone shy and unsure of himself. It became a way for Bo not only to find his voice, but to excel socially and academically. And he’s not the only one. Far from it: presidents, Supreme Court justices, and CEOs are all disproportionally debaters. This is hardly a coincidence. By tracing his own journey from immigrant kid to world champion, Seo shows how the skills of debating—information gathering, truth finding, lucidity, organization, and persuasion—are often the cornerstone of successful careers and happy lives. Drawing insights from its strategies, structure, and history, Seo teaches readers the skills of competitive debate, and in doing so shows how they can improve their communication with friends, family, and colleagues alike. He takes readers on a thrilling intellectual adventure into the eccentric and brilliant subculture of competitive debate, touching on everything from the radical politics of Malcom X to Artificial Intelligence. Seo proves beyond a shadow of a doubt that, far from being a source of conflict, good-faith debate can enrich our daily lives. Indeed, these good arguments are essential to a flourishing democracy, and are more important than ever at time when bad faith is all around, and our democracy seems so imperiled.
Download or read book An Illustrated Book of Bad Arguments Learn the Lost Art of Making Sense Bad Arguments written by Ali Almossawi and published by The Experiment, LLC. This book was released on 2014-09-23 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt: “This short book makes you smarter than 99% of the population. . . . The concepts within it will increase your company’s ‘organizational intelligence.’. . . It’s more than just a must-read, it’s a ‘have-to-read-or-you’re-fired’ book.”—Geoffrey James, INC.com From the author of An Illustrated Book of Loaded Language, here’s the antidote to fuzzy thinking, with furry animals! Have you read (or stumbled into) one too many irrational online debates? Ali Almossawi certainly had, so he wrote An Illustrated Book of Bad Arguments! This handy guide is here to bring the internet age a much-needed dose of old-school logic (really old-school, a la Aristotle). Here are cogent explanations of the straw man fallacy, the slippery slope argument, the ad hominem attack, and other common attempts at reasoning that actually fall short—plus a beautifully drawn menagerie of animals who (adorably) commit every logical faux pas. Rabbit thinks a strange light in the sky must be a UFO because no one can prove otherwise (the appeal to ignorance). And Lion doesn’t believe that gas emissions harm the planet because, if that were true, he wouldn’t like the result (the argument from consequences). Once you learn to recognize these abuses of reason, they start to crop up everywhere from congressional debate to YouTube comments—which makes this geek-chic book a must for anyone in the habit of holding opinions.
Download or read book If He Had Been with Me written by Laura Nowlin and published by Sourcebooks, Inc.. This book was released on 2013-04-02 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: If he had been with me everything would have been different... I wasn't with Finn on that August night. But I should've been. It was raining, of course. And he and Sylvie were arguing as he drove down the slick road. No one ever says what they were arguing about. Other people think it's not important. They do not know there is another story. The story that lurks between the facts. What they do not know—the cause of the argument—is crucial. So let me tell you...
