Download or read book Lessons Unlearned written by John Ragsdale and published by Point B Incorporated. This book was released on 2012-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer service is of particular importance in the technology industry; customers rely on technical support services when they have a problem with a piece of hardware, software, or a consumer device. The current darling of the technology industry is Apple, and you don't have to go farther than the Genius Bar at your local Apple Store to see how Apple approaches customer service, creating a fantastic customer experience that ensures rabid fans. Most people think of customer service as a department, but customer service is also a technology industry all on its own. This book gives an insider's view of the customer service industry, providing insight for those battling mediocre service every day. If you understand the tools, vocabulary, and metrics that power customer service, you can definitely demand better service from your providers. For those already working in customer service, this book will provide you with some new best practices, worst practices to avoid, and maybe even a laugh or two along the way.
Download or read book Lessons Unlearned written by Pat Proctor and published by University of Missouri Press. This book was released on 2020-03-09 with total page 503 pages. Available in PDF, EPUB and Kindle. Book excerpt: Colonel Pat Proctor’s long overdue critique of the Army’s preparation and outlook in the all-volunteer era focuses on a national security issue that continues to vex in the twenty-first century: Has the Army lost its ability to win strategically by focusing on fighting conventional battles against peer enemies? Or can it adapt to deal with the greater complexity of counterinsurgent and information-age warfare? In this blunt critique of the senior leadership of the U.S. Army, Proctor contends that after the fall of the Soviet Union, the U.S. Army stubbornly refused to reshape itself in response to the new strategic reality, a decision that saw it struggle through one low-intensity conflict after another—some inconclusive, some tragic—in the 1980s and 1990s, and leaving it largely unprepared when it found itself engaged—seemingly forever—in wars in Afghanistan and Iraq. The first book-length study to connect the failures of these wars to America’s disastrous performance in the war on terror, Proctor’s work serves as an attempt to convince Army leaders to avoid repeating the same mistakes.
Download or read book Unlearned Lessons written by W. James Popham and published by . This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Why is it," writes noted assessment expert W. James Popham, "that today's educators seem almost compelled to replicate their predecessors' blunders?" Looking back over a career of more than fifty years in education, Popham identifies six key "unlearned lessons" in education and reflects on their impact on schools, teachers, and students. In an account enlivened by personal anecdotes and the unique perspective gained from long experience, he shows how each of these six mistakes has persisted over time, gives examples of encounters with these mistakes in the course of his professional career, and points the way toward straightforward solutions. This lucid and powerful book belongs on the bookshelf of anyone interested in the history of education and the intersection between assessment, policy, and instruction. "Popham shares the wisdom gained from a lifetime in education and assessment. He reminds us, with humor and clear examples, that there are ways to build accountability systems that do not lead to excessive test preparation, teaching to the test, or attempts to cover curricula more rapidly than is sensible. Unlearned Lessons helps us to see the folly of repeating our errors again and again." -- David C. Berliner, Regents' Professor, College Of Education, Arizona State University "A wise and witty analysis of six obstacles to better schools from one of the nation's foremost testing experts. Popham identifies persistent flaws in the way we approach education--and shows how to fix them. Anyone frustrated by the current wave of test-driven reforms will enjoy this guide to bringing more sense to schooling." -- Jack Jennings, president and CEO, Center on Education Policy "Given all that has been written about what ails American education and how to fix it, seldom are the problems and possible solutions captured so cogently, and in terms everyone can appreciate. There is much here that demands careful attention by educators and policymakers alike." -- Jim Pellegrino, Distinguished Professor of Psychology and Education, University of Illinois at Chicago W. James Popham began his career in education as a high school teacher in Oregon. He is professor emeritus at the University of California, Los Angeles Graduate School of Education and Information Studies. He is the author of twenty-five books and a former president of the American Educational Research Association. In 2002 the National Council on Measurement in Education presented him with its Award for Career Contributions to Educational Measurement. In 2006 he was awarded a Certificate of Recognition by the National Association of Test Directors..
Download or read book Unlearned Lessons written by W. James Popham and published by Harvard Education Press. This book was released on 2009-03-01 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: "“Why is it,” writes noted assessment expert W. James Popham, “that today’s educators seem almost compelled to replicate their predecessors’ blunders?” Looking back over a career of more than fifty years in education, Popham identifies six key “unlearned lessons” in education and reflects on their impact on schools, teachers, and students. In an account enlivened by personal anecdotes and the unique perspective gained from long experience, he shows how each of these six mistakes has persisted over time, gives examples of encounters with these mistakes in the course of his professional career, and points the way toward straightforward solutions. This lucid and powerful book belongs on the bookshelf of anyone interested in the history of education and the intersection between assessment, policy, and instruction." Notable Education Book of 2009, American School Board Journal
Download or read book Unlearned Lessons written by Barbara Z. Presseisen and published by Taylor & Francis. This book was released on 1985 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book How Schools Work written by Arne Duncan and published by Simon & Schuster. This book was released on 2019-08-06 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: “This book merits every American’s serious consideration” (Vice President Joe Biden): from the Secretary of Education under President Obama, an exposé of the status quo that helps maintain a broken system at the expense of our kids’ education, and threatens our nation’s future. “Education runs on lies. That’s probably not what you’d expect from a former Secretary of Education, but it’s the truth.” So opens Arne Duncan’s How Schools Work, although the title could just as easily be How American Schools Work for Some, Not for Others, and Only Now and Then for Kids. Drawing on nearly three decades in education—from his mother’s after-school program on Chicago’s South Side to his tenure as Secretary of Education in Washington, DC—How Schools Work follows Arne (as he insists you call him) as he takes on challenges at every turn: gangbangers in Chicago housing projects, parents who call him racist, teachers who insist they can’t help poor kids, unions that refuse to modernize, Tea Partiers who call him an autocrat, affluent white progressive moms who hate yearly tests, and even the NRA, which once labeled Arne the “most extreme anti-gun member of President Obama’s Cabinet.” Going to a child’s funeral every couple of weeks, as he did when he worked in Chicago, will do that to a person. How Schools Work exposes the lies that have caused American kids to fall behind their international peers, from early childhood all the way to college graduation rates. But it also identifies what really does make a school work. “As insightful as it is inspiring” (Washington Book Review), How Schools Work will embolden parents, teachers, voters, and even students to demand more of our public schools. If America is going to be great, then we can accept nothing less.
Download or read book The Pedagogics of Unlearning written by Éamonn Dunne and published by punctum books. This book was released on 2016 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: What does it mean to unlearn? Once we have learned something, is it ever possible to unlearn that something? If something is said to have been unlearned, does that mean that it is simply forgotten or does some residual force of learning, some perverse force, also resonate in ways that might help us to rethink traditional approaches to teaching and learning? Might we say that education today is haunted by the spectre of unlearning?This book invites readers to reflect on the possibilities of knowing, reflecting, understanding, teaching and learning in ways that allow us to imagine the other side of education, the side which understands non-knowledge, ignorance, stupidity and wonder as potentially the most important learning experiences we can ever have. In a series of provocative essays by some of the world's most renowned theorists in philosophy, psychoanalysis, cultural studies, politics and education, The Pedagogics of Unlearning challenges us to think again about what we mean when we talk about learning - about what it really means to learn - and whether the kinds of learning we imagine in our classrooms and daily lives are actually synonymous with the sort of learning we envision when we think and talk about the purpose and passage of education.If you think you know what education and learning are doing, what teaching strategies do, and what learning outcomes are, then this book asks you to think again, to unlearn what you have learned, to learn to unlearn.TABLE OF CONTENTS // Éamonn Dunne, "Preface: Learning to Unlearn" - Jacques Ranciere, "Unwhat?" - Deborah Britzman, "Phantasies of the Writing Block: A Psychoanalytic Contribution to Pernicious Unlearning" - Sam Chambers, "Learning How to Be a Capitalist: From Neoliberal Pedagogy to the Mystery of Learning" - John D. Caputo, "Teaching the Event: Deconstruction: Hauntology and the Scene of Pedagogy" - Paul Bowman, "The Intimate Schoolmaster and the Ignorant Stifu: Postructuralism, Bruce Lee and the Ignorance of Everyday Radical Pedagogy" - L.O. Aranye Fradenburg and Eileen A. Joy, "Unlearning: A Duologue" - Aidan Seery, "After-word(s)"The Pedagogics of Unlearning originated at a conference held at Trinity College, University of Dublin, 6-7 September 2014.
Download or read book Unlearn written by Humble the Poet and published by HarperCollins. This book was released on 2019-04-09 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: The internationally bestselling self-empowerment book from influencer, rapper, and spoken word artist Humble the Poet, now available in a new edition with a new foreword by the author. Unlearn offers short, accessible, and counterintuitive lessons for reaching our full potential. Beloved for his sincerity, playfulness, and sage advice, globally famous rapper, spoken word artist, poet, blogger, and influencer Humble the Poet has traditionally shared his message of self-discovery, creativity, and empowerment with his fans through music and written word. That message has now been extended to this empowering book, offering insights and wisdom that challenge conventional thinking and help you tap into your best, most authentic self. Humble sees life with unique clarity. In Unlearn, he opens our eyes to our own lives, helping us to recognize the possibilities that await us and the challenges that prevent us from realizing our dreams. With his characteristic honesty and forthrightness, he helps us shed the problematic lessons we’ve learned throughout our lives that limit us, from sabotaging habits, to fixed mindsets, to past regrets, and relearn new, unconventional ways of moving through life. Among his 101 lessons are: Fitting In Is a Pointless Activity Don’t Trust Everything You Feel Killing Expectations Births Happiness Comparisons are Killer Baby Steps Add Up You Decide Your Worth Profound in its simplicity, Unlearn is the perfect invitation to a new beginning and to pursue a life of fulfillment.
Download or read book Lessons I Have Unlearned written by Florence Gildea and published by Circle Books. This book was released on 2021-07 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discovering that life isn't what I expected, and neither is God.
Download or read book Higher Unlearning written by Jack Uldrich and published by Bookhouse Fulfillment. This book was released on 2011-06-07 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Education consists mainly in what we have unlearned." Book jacket.
Download or read book A Vietnam Trilogy Vol 3 War Trauma written by Raymond M. Scurfield and published by Algora Publishing. This book was released on 2006 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: A nationally renowned PTSD authority reveals the psychiatric impact of war on soldiers and veterans, dented or minimized by government and the military. Through efforts to treat veterans of past conflicts he illustrates the inevitability of lifelong psychiatric scars from today's conflicts as well.
Download or read book Unschooling Rules written by Clark Aldrich and published by Greenleaf Book Group. This book was released on 2011-02 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Unlearned Lessons of the Twentieth Century written by Chantal Delsol and published by Intercollegiate Studies Institute. This book was released on 2006 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Calls into question most of the truths and beliefs bequeathed to us from the past. A central belief in the dignity of the human person, the cornerstone of the doctrine of universal human rights to which even secular Westerners still cling. Delsol charges that it is not enough to proclaim human rights; rather, one must understand what sort of being the human person is if humans are to be genuinely respected.
Download or read book Unlearning written by Allison Posey and published by Cast, Incorporated. This book was released on 2020-02-06 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Universal Design for Learning (UDL) suggests exciting ways to design and deliver engaging, rigorous learning experiences--as a growing international movement of UDL practitioners can attest. However, implementing UDL also requires us to unlearn many beliefs, assumptions, and teaching practices that no longer work. In this lively and fun book, UDL experts Allison Posey and Katie Novak identify elements of what they call "The Unlearning Cycle" and challenge educators to think again about what, how, and why they teach. The authors share hard-won lessons in a caring, collegial way. Unlearning is a refreshing tonic for anyone looking to rejuvenate their teaching practice and make room for growth.
Download or read book Lessons written by Ian McEwan and published by Knopf. This book was released on 2022-09-13 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BEST SELLER • A NEW YORKER ESSENTIAL READ • From the best-selling author of Atonement and Saturday comes the epic and intimate story of one man's life across generations and historical upheavals. From the Suez Crisis to the Cuban Missile Crisis, the fall of the Berlin Wall to the current pandemic, Roland Baines sometimes rides with the tide of history, but more often struggles against it. A BEST BOOK OF THE YEAR: Vogue • The New Yorker “Masterful.... McEwan is a storyteller at the peak of his powers…. One of the joys of the novel is the way it weaves history into Roland’s biography…. The pleasure in reading this novel is letting it wash over you.” —Associated Press When the world is still counting the cost of the Second World War and the Iron Curtain has closed, eleven-year-old Roland Baines's life is turned upside down. Two thousand miles from his mother's protective love, stranded at an unusual boarding school, his vulnerability attracts piano teacher Miss Miriam Cornell, leaving scars as well as a memory of love that will never fade. Now, when his wife vanishes, leaving him alone with his tiny son, Roland is forced to confront the reality of his restless existence. As the radiation from Chernobyl spreads across Europe, he begins a search for answers that looks deep into his family history and will last for the rest of his life. Haunted by lost opportunities, Roland seeks solace through every possible means—music, literature, friends, sex, politics, and, finally, love cut tragically short, then love ultimately redeemed. His journey raises important questions for us all. Can we take full charge of the course of our lives without causing damage to others? How do global events beyond our control shape our lives and our memories? And what can we really learn from the traumas of the past? Epic, mesmerizing, and deeply humane, Lessons is a chronicle for our times—a powerful meditation on history and humanity through the prism of one man's lifetime.
Download or read book Unlearn Let Go of Past Success to Achieve Extraordinary Results written by Barry O'Reilly and published by McGraw Hill Professional. This book was released on 2018-11-27 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: A transformative system that shows leaders how to rethink their strategies, retool their capabilities, and revitalize their businesses for stronger, longer-lasting success. There’s a learning curve to running any successful business. But when leaders begin to rely on past achievements or get stuck in old thinking and practices that no longer work, they need to take a step back—and unlearn. This innovative and actionable framework from executive coach Barry O’Reilly shows leaders how to break the cycle and move away from once-useful mindsets and behaviors that were effective in the past but are no longer relevant in the current business climate and may now stand in the way of success. With this simple but powerful three-step system, leaders can: 1. Unlearn the behaviors and mindsets that keep them and their businesses from moving forward. 2. Relearn the skills, strategies, and innovations that are transforming the world every day. 3. Break through old habits and thinking by opening up to new ideas, perspectives, and resources. Good leaders know they need to continuously learn. But great leaders know when to unlearn the past to succeed in the future. This book shows them the way.
Download or read book Learning to Liberate written by Vajra Watson and published by Routledge. This book was released on 2012-03-29 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: Few problems in education are as pressing as the severe crisis in urban schools. Though educators have tried a wide range of remedies, dismal results persist. This is especially true for low-income youth of color, who drop out of school—and into incarceration—at extremely high rates. The dual calamity of underachievement in schools and violence in many communities across the country is often met with blame and cynicism, and with a host of hurtful and unproductive quick fixes: blaming educators, pitting schools against each other, turning solely to the private sector, and ratcheting up the pressure on teachers and students. But real change will not be possible until we shift our focus from finding fault to developing partnerships, from documenting problems to discovering solutions. Learning to Liberate does just that by presenting true and compelling community-based approaches to school reform. Drawing on over three years of ethnographic research, Vajra Watson explores the complicated process of reaching and teaching today's students. She reveals how four nontraditional educators successfully empower young people who have repeatedly been left behind. Using portraiture, a methodology rooted in vivid storytelling, Watson analyzes each educator's specific teaching tactics. Uncovering four distinct pedagogies—of communication, community, compassion, and commitment—she then pulls together their key strategies to create a theoretically grounded framework that is both useful and effective. A poignant, insightful, and practical analysis, Learning to Liberate is a timely resource for all educators and youth-serving practitioners who are committed to transforming "at-risk" youth into "at-promise" individuals who put their agency and potential into action in their schools and neighborhoods.
