Download or read book Training for Library Service written by Carnegie Corporation of New York and published by . This book was released on 1923 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Stellar Customer Service written by Mou Chakraborty and published by Bloomsbury Publishing USA. This book was released on 2016-08-29 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training. Customer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use libraries. Each chapter of Stellar Customer Service: Training Library Staff to Exceed provides practical advice and creative solutions for showing staff how to handle customer service issues. The book identifies the essential skills and tools staff at all levels—from librarians and staff to student workers and volunteers—must have to contribute to your library's success. Readers will learn innovative training methods, see how a wide range of libraries have approached this perennial staff issue, and get excited about approaching their own customer service training in fresh new ways.
Download or read book Training for Library Service written by Carnegie Corporation of New York and published by . This book was released on 1923 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Customer Service in Libraries written by Charles Harmon and published by Scarecrow Press. This book was released on 2013-02-13 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, “There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality.” If you’ve got all that, here are the best practices to make stellar customer service a reality for your library’s users.
Download or read book Workers Privacy written by International Labour Office and published by International Labour Organization. This book was released on 1992 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Librarian s Guide to Homelessness written by Ryan Dowd and published by ALA Editions. This book was released on 2018 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials" --
Download or read book The Professional Education and Training of Library Personnel in New Jersey written by New Jersey. Committee to Study the Professional Education and Training of Library Personnel in New Jersey and published by . This book was released on 1951 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Training for Library Work written by American Library Association. Board of Education for Librarianship and published by . This book was released on 1933 with total page 10 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book An Introduction To Staff Development In Academic Libraries written by Elizabeth Connor and published by Routledge. This book was released on 2009-03-01 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: An indispensable resource for librarians of all roles, the case studies in An Introduction to Staff Development in Academic Libraries demonstrate the necessity and value of integrating the library's mission statement and strategic plan with bold approaches to staff orientation, training, mentoring, and development.
Download or read book Continuing Education for Librarians written by United States. Office of Education. Library Services Branch and published by . This book was released on 1965 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Training Manual Library service Project Personnel written by United States. Work Projects Administration. Division of Community Service Programs and published by . This book was released on 1941 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Freedom to Read written by American Library Association and published by . This book was released on 1953 with total page 16 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Public Library Service written by International Federation of Library Associations and Institutions. Section of Public Libraries and published by NBD Biblion Publishers. This book was released on 2001 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.
Download or read book Training for Librarianship Before 1923 written by Sarah K. Vann and published by Chicago : American Library Association. This book was released on 1961 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Training For Library Service A Report Prepared For The Carnegie Corporation Of New York written by Charles C Williamson and published by Legare Street Press. This book was released on 2023-07-18 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive report provides a detailed analysis of library training programs in the United States. With thoughtful insights and practical recommendations, readers will gain a deeper understanding of the challenges facing librarians today and the best practices for training the next generation of library professionals. This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work is in the "public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.
Download or read book Hiring Training and Supervising Library Shelvers written by Patricia Tunstall and published by American Library Association. This book was released on 2010 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides practical advice to help you hire, test, train, and retain shelvers.
Download or read book Library Security written by Steve Albrecht and published by American Library Association. This book was released on 2015-05-27 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Library work is really all about people. And the inclusive, welcoming nature of the library means that all kinds of people pass through its doors. Not all difficult patrons are dangerous, but some frighten staff and other library users, which can lead to situations that are distracting, troubling, and fraught with liability. For more than a decade, Albrecht, a 15-year police veteran, has presented workshops for libraries on dealing with challenging patrons. His no-nonsense advice will empower library staff in their personal security and give them the tools to confidently communicate with their colleagues, patrons, and members of law enforcement regarding inappropriate behavior. In this book he addresses security issues important to all libraries, including Specific guidance for common situations, such as unruly teens, unwanted sexual advances, chronically homeless substance abusers, and moreThe elements of an effective Code of Conduct and how to enforce itTips on how to manage internet usage to minimize potential problemsHow to align with patrons and use language that defuses the conflictForming partnerships with service organizations, homeless shelters, mental health advocacy groups, and other community resourcesHow to know when it’s time to call the police, plus ideas for increasing law enforcement supportWays to make the library more secure through changes to facilitiesThrough the methods outlined in this book, Albrecht demonstrates that effective communication not only makes library users feel more comfortable but also increases staff morale, ensuring the library is place where everyone feels welcome.
