Download or read book The Job Satisfaction of Restaurant Employees written by Adolphus Emeka Muoghalu and published by . This book was released on 2009 with total page 107 pages. Available in PDF, EPUB and Kindle. Book excerpt: ABSTRACT : It is the interest of an organization to retain employees and minimize turnover. However, many food service managers have little understanding of how to satisfy their employees and how these employees' satisfaction levels influence their performance or intent to leave their position. In fact, because of this limited understanding, managers' efforts towards employee satisfaction can sometimes create more dissonance than cohesion between employees and management, leading to exclusive employee turnover. High quality service is always expected from restaurant employees by their employers. This is as a result of competition going on in the tourism market. In order to gain a competitive advantage over the other restaurants, the restaurant operators tend to pile up pressures on their employees in order to deliver excellent services. Due to these increasing pressures and higher commitment placed on employees, job satisfaction may decrease. The employee's job is complex and demanding; but the truth is that it is when you give the employees what they want, that you can get what you expect from them. During the field study of this thesis, it has been observed that many of the restaurant employees were unsatisfied in their jobs. This study was conducted to explore the job satisfaction of restaurant employees in Lagos, Nigeria. For this study, 241 restaurant employees in the first class restaurants in Lagos responded to a questionnaire survey using the Minnesota Satisfaction Questionnaire (MSQ) to explore the specific variables of gender, age, level of education, job position, job tenure and experience to determine which variables may or may not contribute to job satisfaction. SPSS was used to analyze the results in order to determine the relative impact that criterion variables have in predicting job satisfaction. The findings of this study suggest that restaurant employees in Lagos were generally satisfied with their jobs. Unsurprisingly, the employees who responded were least satisfied with their level of compensation and most satisfied with company policy. Furthermore, satisfaction with policies, working conditions, and advancement were found to have a significant relationship to the overall satisfaction. Results from the study are useful as they serve as a motivating force for those who are trying to gain more information about the restaurant employees in Lagos. This research should also help foodservice managers understand the relationship between job satisfaction and organizational commitment.

Download or read book A Study of Relationships Between Job Satisfaction and Organizational Commitment Among Restaurant Employees written by David Anthony Vondrasek and published by . This book was released on 2000 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Serviceology for Designing the Future written by Takashi Maeno and published by Springer. This book was released on 2016-09-18 with total page 603 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a useful overall guide to the state of the art in theory and practice of services. It can also serve as a reference book for researchers in various fields, including engineering, marketing, economics, and other disciplines. Advanced works presented here were selected from the proceedings of the Second International Conference on Serviceology (ICServ2014), held September 14–16, 2014. This book helps readers to understand serviceology, which tackles with a broad range of services, the globalization of the economy and also enhances the quality of life of local residents.

Download or read book Employment Status and Job Satisfaction written by David J. Cran and published by . This book was released on 1987 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book An Analysis of Psychological Empowerment and Job Satisfaction for Restaurant Employees written by Murat Hançer and published by . This book was released on 2001 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: Data was gathered from non-supervisory restaurant employees working in three casual restaurant chains located in Midwest United States. A total number of 924 surveys from 66 restaurants were used in the analysis. In addition to descriptive statistics, other analyses such as factor analysis, analysis of variance, and hierarchical multiple regression analysis were used to investigate the research questions.

Download or read book Job Satisfaction and Employee Retention in a National Restaurant Chain written by Debra Ann Schneider and published by . This book was released on 1990 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book A Study on the Factors Affecting Job Satisfaction Amongst Employees of Fast Food Restaurants written by Abuduaini Wubuli and published by . This book was released on 2009 with total page 65 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Influence of Polychronic Time Use on Job Satisfaction Work Engagement and Turnover Intention written by Wenhao Zhang and published by . This book was released on 2015 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The present study examined polychronicity, an individual's preference on engaging in multiple activities simultaneously as opposed to one at a time. In the restaurant setting, it is critical to understand whether a server prefers to engage in and switch among multiple tasks because it directly impacts the level of job satisfaction and work engagement the server experiences. The purpose of the study was to present a comprehensive view on relationships among time use preference, job satisfaction, work engagement, and turnover intention within a restaurant context. It was hypothesized that polychronicity positively predicted employee job satisfaction and work engagement and negatively predicted employee turnover intention. The sample of 251 respondents were full-time food and beverage servers working at full-service restaurants in the United States. A principle component factor analysis with varimax rotation was conducted to identify the factor structure of polychronicity, job satisfaction, work engagement, and turnover intention. Multiple regression analysis was utilized to empirically test the proposed hypotheses. The result of the analysis supported that polychronicity positively predicted job satisfaction and work engagement. In addition, both job satisfaction and work engagement negatively predicted turnover intention. However, the result did not support the hypothesized negative relationship between polychronicity and turnover intention. The findings of the study will assist restaurant managers in selecting candidates that best fit their organization. It will also assist employees in determining which career path best matches their personality traits. Managerial implications, limitations of this study, and direction for future study were discussed.

Download or read book Job Satisfaction from Herzberg s Two Factor Theory Perspective written by Alikira Richard and published by . This book was released on 2013 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essay from the year 2012 in the subject Business economics - Personnel and Organisation, printed single-sided, grade: none, -, course: Organization behaviour, language: English, abstract: According to Suzan M, heartfield, Employee satisfaction is a terminology used to describe whether employees are happy and contented and fulfilling their desires and needs at work. Many measures purport that employee satisfaction is a factor in employee motivation, employee goal achievement, and positive employee morale in the workplace. Whereas job satisfaction is generally positive the organization's success, it can also be a downer if mediocre employees stay because they are satisfied with your work environment. Several factors including; treating employees with respect, providing regular employee recognition, empowering employees, offering above industry-average benefits and compensation, providing employee perks and company activities, and positive management within a success framework of goals, measurements, and expectations all contribute to an employee's level of satisfaction. Employee satisfaction is looked at in areas such as: management, understanding of mission and vision, empowerment, teamwork, communication, and coworker interaction. Some of the signs of lack of employee satisfaction are high levels of absenteeism and staff turnover and can affect the organization's bottom line, as recruitment and retraining take their toll. But few organizations have made job satisfaction a top priority, perhaps because they have failed to understand the significant opportunity that lies in front of them. Satisfied employees on the other hand tend to be more productive, creative and committed to their employers, and recent studies have shown a direct correlation between staff satisfaction and their performance. For example, employers who can create work environments that attract, motivate and retain hard-working individuals will be better positioned to succeed in a competitive enviro

Download or read book Job Satisfaction written by C. J. Cranny and published by . This book was released on 1992 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this era of frequent corporate restructuring and rapid technological change, successful companies must have employees who are open to innovation and to changing roles, and are able to work together productively. Research shows that employees most likely to be adaptable, cooperative, and productive are those who are satisfied with their jobs. Therefore, it is essential that leaders of American business understand how to enhance job satisfaction within their organizations. In Job Satisfaction, top academic researchers in the field share state-of-the-art information on creating job satisfaction, its resulting benefits, and the risks of having too many employees who are dissatisfied with their jobs. As they show, job satisfaction is also an extremely useful predictor for management. An employee's level of job satisfaction is the single most important piece of data a manager or organizational psychologist can have to predict an employee's rate of absenteeism, decision to resign or retire, desire for union representation, or level of psychological withdrawal. Before they can enhance job satisfaction, managers must understand its components. Research demonstrates that an employee's level of satisfaction is based not only on events in the present and past, but also on his perceptions of the future. Foreseeing future opportunities for advancement, for increased pay, for participation in decision-making, or for networking lead to a high level of job satisfaction. In fact, the authors reveal, perceiving future opportunity can actually be more motivating than actually receiving a raise, getting promoted, or being given additional responsibilities. Job Satisfaction dispels the notion that jobstress necessarily leads to dissatisfaction, and shows how an organization should focus on increasing satisfaction rather than just reducing stress. It is especially important for managers to stimulate job satisfaction by improving their employees' sense of achievement through making tasks and their objectives clear, as well as giving feedback. Academics and managers alike will find Job Satisfaction a source of new and useful information for understanding and enhancing satisfaction on the job.

Download or read book Understanding Job Satisfaction and Labour Turnover of Semi skilled Employees in the Quick Service Restaurant Industry written by Christo Swanepoel and published by . This book was released on 2015 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry written by Salih Kusluvan and published by Nova Publishers. This book was released on 2003 with total page 876 pages. Available in PDF, EPUB and Kindle. Book excerpt: The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.

Download or read book Fast Food Jobs written by Ivan Charner and published by . This book was released on 1984 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Improving On the job Performance of Restaurant Employees Through Behavior Modification Techniques written by Patricia A. Kershek and published by . This book was released on 1981 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Secret of Job Satisfaction written by Emmanuel Aoudi Chance and published by Lulu.com. This book was released on 2017-06-27 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: The content provides the kind of information, encouragement, and support that are essential to job satisfaction. Our attitude is the foundation for everything we do in our daily life. Attitudes play a key role in job satisfaction. This book aims to explore and understand the term job satisfaction. How content is the employee or employer with his job and the sense of accomplishment he gets from doing it? Job satisfaction is also influenced by job expectations. An employee or employer always looks for security, good relationships, pay, prestige, and independence in a job. Does your leader value you? Do you value your coworkers? How do you manage employees' impressions during organizational changes and crisis at workplace? What kind of workplace do you dream to be part of? Do you know that motivated employees are more productive than unmotivated employees? Respect and motivate your employees, and you will see the change you want to see in your workplace. Value your people! Love and care for your people!

Download or read book The Next Frontier of Restaurant Management written by Alex M. Susskind and published by Cornell University Press. This book was released on 2019-06-15 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Next Frontier of Restaurant Management brings together the latest research in hospitality studies to offer students, hospitality executives, and restaurant managers the best practices for restaurant success. Alex M. Susskind and Mark Maynard draw on their experiences as a hospitality educator and a restaurant industry leader, respectively, to guide readers through innovative articles that address specific aspects of restaurant management: * Creating and preserving a healthy company culture * Developing and upholding standards of service * Successfully navigating guest complaints to promote loyalty * Creating a desirable (and profitable) ambiance * Harnessing technology to improve guest and employee experiences * Mentoring employees Maynard and Susskind detail the implementation of effective customer management and staff training, design elements such as seating and lighting, the innovative use of data to improve the guest experience, and both consumer-oriented and operation-based technologies. They conclude with a discussion of the human factor that is the foundation of the hospitality industry and the importance of a healthy workplace culture. As Susskind and Maynard show, successful restaurants don't happen by accident.

Download or read book Motivation factors impact on employees job satisfaction a study in the fast food industry in Auckland written by Yang Shu Jun and published by . This book was released on 2006 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: