Download or read book Judgment on the Front Line written by Chris DeRose and published by Penguin. This book was released on 2012-10-11 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments. Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient care

Download or read book The Front Line Leader written by Chris Van Gorder and published by John Wiley & Sons. This book was released on 2014-10-20 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Real leadership that leads to high engagement, higher performance, and a culture of accountability As president and CEO of Scripps Health, one of America's most prestigious health systems, Chris Van Gorder presided over a dramatic turnaround, catapulting Scripps from near bankruptcy to a dominant market position. While hospitals and health systems nationwide have laid people off or are closing their doors, Scripps is financially healthy, has added thousands of employees (even with a no-layoff philosophy), and has developed a reputation as a top employer. What are the secrets to this remarkable story? In The Front-Line Leader, Chris Van Gorder candidly shares his own incredible story, from police officer to CEO, and the leadership philosophy that drives all of his decisions and actions: people come first. Van Gorder began his unlikely career as a California police officer, which deeply instilled in him a sense of social responsibility, honesty, and public service. After being injured on the job and taking an early retirement, Van Gorder had to reinvent himself, taking a job as a hospital security director, a job that would change his life. Through hard work and determination, he rose to executive ranks, eventually becoming CEO of Scripps. But he never forgot his own roots and powerful work ethic, or the time when he was a security officer and a CEO would not make eye contact with him. Van Gorder leads from the front lines, making it a priority to know his employees and customers at every level. His values learned on the force—protecting the community, educating citizens, developing caring relationships, and ultimately doing the right thing—shape his approach to business. As much as companies talk about accountability, managers seldom understand what practical steps to take to achieve an ethic of service that makes accountability meaningful. The Front-Line Leader outlines specific tactics and steps anyone can use starting today to take responsibility, inspire others, and achieve breakout results for their organizations. Van Gorder reveals how a no-layoff philosophy led to higher accountability, how his own attention to seemingly minor details spurred larger change, and how his own high standards for himself and his team improved morale and productivity. From general strategy to the tiny, everyday steps leaders can take to create the kind of culture and accountability that translates into major competitive advantage, The Front-Line Leader charts a path to better leadership and a more engaged, higher-performing organization.

Download or read book The Frontline written by Serhii Plokhy and published by Harvard University Press. This book was released on 2023-03-21 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Frontline presents a selection of essays drawn together for the first time to form a companion volume to Serhii Plokhy’s The Gates of Europe and Chernobyl. Here he expands upon his analysis in earlier works of key events in Ukrainian history, including Ukraine’s complex relations with Russia and the West, the burden of tragedies such as the Holodomor and World War II, the impact of the Chernobyl nuclear disaster, and Ukraine’s contribution to the collapse of the Soviet Union. Juxtaposing Ukraine’s history to the contemporary politics of memory, this volume provides a multidimensional image of a country that continues to make headlines around the world. Eloquent in style and comprehensive in approach, the essays collected here reveal the roots of the ongoing political, cultural, and military conflict in Ukraine, the largest country in Europe.

Download or read book Autistic Community and the Neurodiversity Movement written by Steven K. Kapp and published by Springer Nature. This book was released on 2019-11-07 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book marks the first historical overview of the autism rights branch of the neurodiversity movement, describing the activities and rationales of key leaders in their own words since it organized into a unique community in 1992. Sandwiched by editorial chapters that include critical analysis, the book contains 19 chapters by 21 authors about the forming of the autistic community and neurodiversity movement, progress in their influence on the broader autism community and field, and their possible threshold of the advocacy establishment. The actions covered are legendary in the autistic community, including manifestos such as “Don’t Mourn for Us”, mailing lists, websites or webpages, conferences, issue campaigns, academic project and journal, a book, and advisory roles. These actions have shifted the landscape toward viewing autism in social terms of human rights and identity to accept, rather than as a medical collection of deficits and symptoms to cure.

Download or read book On the Frontline written by Susan Meiselas and published by . This book was released on 2017 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Susan Meiselas, one of the most influential photographers of our time and an important contributor to the evolution of documentary storytelling, provides an insightful personal commentary on the trajectory of her career in Susan Meiselas: On the Frontline. She guides us through her ideas, practices, and decision-making along her journey--from Carnival Strippers (1976) and Nicaragua: June 1978-July 1979 (1981; reissued by Aperture 2008, 2016) to Kurdistan: In the Shadow of History (1997) and Cova da Moura, Portugal (2004). This book includes over one hundred photographs from her earliest work and most iconic images, along with previously unpublished photographs.

Download or read book Fruitfulness on the Frontline written by Mark Greene and published by InterVarsity Press. This book was released on 2014-03-21 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this horizon-expanding, spirit-lifting, heart-warming book Mark Greene serves up a liberating view of how God can and does work in and through us in our daily lives. Brimming with true stories, the combination of fresh Biblical insight, humor, and practical steps, here is a fresh and original framework for fruitfulness which will open up a host of possibilities to make a difference for Christ every day.

Download or read book The Frontline Years written by E. M. S. Namboodiripad and published by LeftWord Books. This book was released on 2010 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: The present volume puts together a selection of EMS's Frontline columns. It is a testimony to the variety of his interests, his erudition, and his ability to communicate complex questions of history, politics and Marxist theory in simple and elegant prose. EMS discusses, among other things, the roles and contributions of Congress leaders from Dadabhai Naoroji and Ranade to Gandhi, Subhas Bose and Nehru, to Narasimha Rao and Manmohan Singh; he discusses the thoughts and relevance of Marxist theoreticians including Lenin, Rosa Luxemburg, Mao Zedong and Stalin, as well as Nelson Mandela; he writes on religion, philosophy and art; he discusses important questions of the Indian polity including planning and centre-state relations; he comments on the Indian Communist movement (including on the decision not to join the United Front government at the centre in 1996); and he writes about the radical experiments in Kerala.

Download or read book War Doctor written by David Nott and published by Abrams. This book was released on 2020-03-03 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 International Bestseller: A frontline trauma surgeon tells his “riveting” true story of operating in the world’s most dangerous war zones (The Times). For more than twenty-five years, surgeon David Nott has volunteered in some of the world’s most perilous conflict zones. From Sarajevo under siege in 1993 to clandestine hospitals in rebel-held eastern Aleppo, he has carried out lifesaving operations in the most challenging conditions, and with none of the resources of a major metropolitan hospital. He is now widely acknowledged as the most experienced trauma surgeon in the world. War Doctor is his extraordinary story, encompassing his surgeries in nearly every major conflict zone since the end of the Cold War, as well as his struggles to return to a “normal” life and routine after each trip. Culminating in his recent trips to war-torn Syria—and the untold story of his efforts to help secure a humanitarian corridor out of besieged Aleppo to evacuate some 50,000 people—War Doctor is a heart-stopping and moving blend of medical memoir, personal journey, and nonfiction thriller that provides unforgettable, at times raw, insight into the human toll of war. “Superb . . . You are constantly amazed that men such as Nott can witness the extraordinary cruelties of the human race, so many and so foul, yet keep going.” —Sunday Times “Gripping and fascinating medical stories.” —Kirkus Reviews

Download or read book The Frontline Walk written by Terry Whenham and published by Uniform. This book was released on 2020-05-14 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book tells the story of the Frontline Walk, a sponsored walk across the former battlefields of the Western Front supporting the work of 'ABF The Soldiers' Charity'. The charity was established in 1944 and works tirelessly to help all serving soldiers, veterans and their immediate families to avoid hardship and to enjoy independence and dignity. It uncovers the stories behind those who have participated in the walks since 2014, why they took part and how it has helped them discover more about their forebears, many of which served in the First World War on the very terrain the walk covers. It also tells the stories of those who have been affected by conflict and the work that the charity has done to help rebuild their lives. Illustrated throughout and with accompanying maps, this book can be used to uncover the routes taken and explore the stories behind those and the actions of the time with proceeds going towards the ongoing work of the charity.

Download or read book From the Frontline written by Richard Evans and published by The History Press. This book was released on 2013-06-14 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sir Basil Clarke was a courageous and intrepid First World War newspaper correspondent. In late 1914 he defied a ban on reporters by living as an 'outlaw' in Dunkirk and by the time he was forced to leave was one of only two remaining journalists near the Front. Later in the war he reported from the Battle of the Somme and caused a global scandal by accusing the government of effectively 'feeding the Germans' by failing to properly enforce its naval blockade. Closer to home, he was the first to publish reports from the Easter Rising. Clarke became the UK's first public relations officer in 1917 and established the first PR firm in 1924. His public relations career included leading British propaganda during the Irish War of Independence, and his official response to Bloody Sunday in 1920 is still controversial today. In this, the first biography of Clarke, Richard Evans expertly portrays the life and character of this extraordinary man − a man who risked his life so that the public had independent news from the war and who became the father of the UK's public relations industry. Richard Evans is a former journalist who has worked in public relations roles in the charity sector and local government for the past eight years. He is currently Head of Media for Diabetes UK and lives in Hertfordshire with his wife and two children. Follow him on Twitter: @richardjaevans

Download or read book On the Front Line written by Stephen J. Frenkel and published by Cornell University Press. This book was released on 2018-10-18 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States, Australia, and Japan. On the Front Line reveals similarities and differences found in work environments—such as variance in authority relations and division of labor—as well as significant contrasts between management approaches used in Japan and those used in the United States and Australia. By examining how work differs among service, sales, and knowledge-based settings, it also shows how bureaucratic, entrepreneurial, and network forms of organization coexist in the informational economy.This seminal analysis of work in the service sector offers both a benchmark for consultants working with customer-contact organizations and valuable information for anyone concerned with the changing nature of work.

Download or read book A Flame on the Front Line written by John Weaver and published by Xulon Press. This book was released on 2009-09 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since 2000, John Weaver has been A Flame on the Front Line sharing God's love in Afghanistan. He serves as a Team Leader for Shelter Now, which has been helping Afghans for over 25 years. John is the happy husband of Jeanne, whom he met and married in Afghanistan. "I saw John Weaver for the first time in October 2001 on ABC World News Tonight with Peter Jennings. When John's face appeared on the screen, I knew there was something special about him. I could see it in his eyes, his smile, and his interaction with the Afghan people." - Franklin Graham, President of the Billy Graham Evangelistic Association and Samaritan's Purse. Journey from America to Afghanistan is an invitation to step into an incredible adventure led by the Sovereign King. The voyage features views of earthly struggles and saving grace; painful experiences and purposeful excursions; disappointing failures and dreams fulfilled. It also explores aspects of life in the Islamic Republic of Afghanistan. This inspiring story is both enjoyable and unforgettable. Join us inside... John and Jeanne Weaver, with their three sons, live and work as a family of flames. You can contact them at [email protected]. Proceeds from this book support the work of Shelter Now Afghanistan.

Download or read book Process Safety Leadership from the Boardroom to the Frontline written by CCPS (Center for Chemical Process Safety) and published by John Wiley & Sons. This book was released on 2019-07-11 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive leadership guide on safe practices The release of chemicals and other hazardous materials pose significant, potentially catastrophic threats worldwide. An alarming number of such events, all of which are preventable, occur too often. Reducing the frequency of serious incidents is a fundamental responsibility of leadership at all levels, from frontline managers and supervisors to C-suite executives and the board of directors as well. Process Safety Leadership from the Boardroom to the Frontline is a practical, authoritative guide that clearly demonstrates how to create a viable culture of safety within an organization, implement and maintain disciplined management systems, and address the risks of process safety deficiencies. The most important factor in any management system is leadership. For chemical process safety management, effective and informed leadership provides direction, reinforces commitment, and drives responsibility. Written by experts from the Center for Chemical Process Safety, the world's largest provider of engineering curriculum materials for process safety, this pragmatic book contains the critical information and guidelines required to lead and manage process safety. Detailed yet accessible chapters examine topics such as strengthening management system accountability, driving operation within constraints, ensuring corporate memory, verifying execution, and more. Designed to be frequently used, shared, and discussed by leadership teams throughout an organization, this indispensable resource: Demonstrates the many ways process safety benefits an organization, based on benchmarking and broad industrial experience Develops skills and expands knowledge needed to drive consistent, reliable process safety performance Describes essential behaviors and actions for leaders to drive excellence in process safety cultures and disciplined management systems Helps establish risk criteria and safeguards for companies Presents new and previously unpublished experiences, approaches, and thinking Written for executives, plant leaders, functional managers, frontline supervisors and also individual contributors, Process Safety Leadership from the Boardroom to the Frontline provides a much-needed guide for instituting safe practices within a company. The Center for Chemical Process Safety (CCPS) has been the world leader in developing and disseminating information on process safety management and technology since 1985. The CCPS, an industry technology alliance of the American Institute of Chemical Engineers (AIChE), has published over 100 books in its process safety guidelines and process safety concepts series, and over 10 training modules through its Safety in Chemical Engineering Education (SAChE) series.

Download or read book Leading on the Frontline written by Linda Cruse and published by John Wiley & Sons. This book was released on 2018-10-01 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transform your leadership with powerful lessons from the frontline Leading on the Frontline brings humanitarian leadership into the boardroom, giving business leaders a powerful lesson in engagement, motivation, inspiration and innovation. Drawing upon a lifetime of humanitarian work in some of the world’s most difficult places, author Linda Cruse shares stories from the frontline that illustrate how to dig deep, inspire, thrive and more. Business leaders work on a different type of frontline — one that is no less volatile, uncertain, complex and ambiguous — and the ability to deal effectively with the unexpected sets great leaders apart from the herd. Tap into your own intuition, compassion and courage; keep composure under pressure; align vision with strategic goals; exercise mental toughness — these skills are required in the aftermath of a tsunami in Thailand or a landslide in Nepal, and in business, they propel good people to great feats of leadership. This book presents extraordinary stories of extraordinary people who confront the best and worst of humanity every day. These people accomplish big things with few resources, prioritise progress over personal comfort and prevail over seemingly impossible odds. Their lessons contain multitudes for those who aspire to be great leaders — and the very best version of themselves. Learn the secrets of effective leadership through the frontline humanitarian lens Master the art of storytelling to build morale, strengthen teamwork and define problem solving paradigms See everyday situations in a new way, discover new possibilities and unearth new solutions Learn how extraordinary people confront fear, face death and find joy in the most difficult circumstances Whether on the frontline or in the boardroom, the objective is the same: to achieve goals and exceed expectations. Leading on the Frontline equips leaders with the skills and perspective they need to emerge victorious in a relentlessly volatile, constantly changing world.

Download or read book War Cinema written by Guy Westwell and published by Wallflower Press. This book was released on 2006 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'War Cinema' presents an introduction to and overview of films that take war as their main theme. Framing the era with 'Apocalypse Now' and 'Apocalypse Now Redux', the author initially focuses on Vietnam on film in the 1970s and 1980s and how this divisive war was represented.

Download or read book Children and Youth on the Front Line written by Jo Boyden and published by Berghahn Books. This book was released on 2005 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: This series reflects the multidisciplinary nature of the field and includes within its scope international law, anthropology, medicine, geopolitics, social psychology and economics.

Download or read book Soviet Women on the Frontline in the Second World War written by R. Markwick and published by Springer. This book was released on 2012-06-26 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first comprehensive study in English of Soviet women who fought against the genocidal, misogynist, Nazi enemy on the Eastern Front during the Second World War. Drawing on a vast array of original archival, memoir, and published sources, this book captures the everyday experiences of Soviet women fighting, living and dying on the front.