Download or read book The Great CONCIERGE written by Valerio A. Simula and published by Createspace Independent Publishing Platform. This book was released on 2015-12-18 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you are currently working in the hospitality industry as a concierge or any other field or perhaps aspiring to do so, then this is an invaluable resource guide for you. The Great Concierge is an amazing book that teaches you how to excel when working in the hotel industry and how to become not just a concierge, but a great concierge. You will learn from the best in the field - men with several years experience, who have seen and done it all. The book is detailed and exciting and provides information from the simplest to the most challenging areas of the profession. It takes you into the world of the concierge and teaches you how and what to do to be successful in your career and live a fulfilling life.

Download or read book Concierge Confidential written by Michael Fazio and published by St. Martin's Press. This book was released on 2011-02-01 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York City's top concierge gives up a keyhole view into the luxe hotel rooms, private dining and dressing rooms of the ridiculous, rich and demanding Michael Fazio is the ultimate behind-the-scenes support man. Want two orchestra tickets to the Broadway musical that just won the Tony? Call Fazio. How about an upgrade to first class on an overbooked overnight flight to Tokyo? Call Fazio. Or a roomful of fresh hydrangeas—in winter? That's right. Call Fazio. From his early start as the harried and neglected personal assistant to a typical L.A. casting agent, Fazio took what he learned there and moved into concierge work at New York City's Intercontinental Hotel, where he was eventually able to parlay his services into a large and successful business of his own. In Concierge Confidential, Fazio reveals the behind-thescenes madness that goes into getting the rich and famous what they want, and shares some great insider knowledge on how to get access to the unattainable without making the concierge, waiters and other service people crazy. A few of Fazio's tips include: • When and how much to palm in tips • How to get a seat or ticket to the hottest thing in town • How to avoid being labeled a rube the minute you walk through the door • How you can become your favorite store or restaurant's most beloved customer • And much more

Download or read book Concierge Medicine written by Steven D. Knope and published by Rowman & Littlefield. This book was released on 2010-09-16 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: At a time when Americans are debating the pros and cons of recent health care reforms, Concierge Medicine offers an alternative to save primary care medicine. Here, the author outlines an increasingly popular, though controversial, system that offers a high level of care to patients who still need and value a relationship with their personal physician. Dr. Knope introduces concierge medicine, which encourages patients to contract directly with physicians for personalized care that is not determined by insurance coverage but rather by the patient and doctor together. For those considering an individualized health care model that can be more affordable, cost effective and straightforward, Dr. Knope offers practical advice for finding, interviewing, and contracting with a concierge doctor.

Download or read book Midnight at the Barclay Hotel written by Fleur Bradley and published by Penguin. This book was released on 2021-08-24 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hunting ghosts and solving the case before checkout? All in a weekend's work. Read the novel that New York Times bestselling author, Chris Grabenstein calls, "My kind of mystery!" When JJ Jacobson convinced his mom to accept a surprise invitation to an all-expenses-paid weekend getaway at the illustrious Barclay Hotel, he never imagined that he'd find himself in the midst of a murder mystery. He thought he was in for a run-of-the-mill weekend ghost hunting at the most haunted spot in town, but when he arrives at the Barclay Hotel and his mother is blamed for the hotel owner's death, he realizes his weekend is going to be anything but ordinary. Now, with the help of his new friends, Penny and Emma, JJ has to track down a killer, clear his mother's name, and maybe even meet a ghost or two along the way.

Download or read book Night Letters written by Chris Sands and published by Oxford University Press. This book was released on 2019-11-01 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 1969, several young men met on a rainy night in Kabul to form an Islamist student group. Their aim was laid out in a simple typewritten statement: to halt the spread of Soviet and American influence in Afghanistan. They went on to change the world. Night Letters tells the extraordinary story of the group's most notorious member, Gulbuddin Hekmatyar, and the guerrilla organzation he came to lead, Hizb-e Islami. By the late 1980s, tens of thousands were drawn to Hekmatyar's vision of a radical Islamic state that would sow unrest from Kashmir to Jerusalem. His doctrine of violent global jihad culminated in 9/11 and the birth of ISIS, yet he never achieved his dream of ruling Afghanistan. The peace deal he signed with Kabul in 2016 was yet another controversial twist in an astonishing life. Sands and Qazizai delve into the secret history of Hekmatyar and Hizb-e Islami: their wars against Russian and American troops, and their bloody and bitter feuds with domestic enemies. Based on hundreds of exclusive interviews carried out across the region and beyond, this is the definitive account of the most important, yet poorly understood, international Islamist movement of the last fifty years.

Download or read book Confessions of a Concierge written by Bonnie G. Smith and published by Yale University Press. This book was released on 1987-09-10 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shares the memories of a Parisian woman about turn-of-the-century France, World War I, and the period between the wars

Download or read book How May We Hate You written by Anna Drezen and published by Potter Style. This book was released on 2016-05-17 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most people think hotel employees are effortlessly cheerful, naturally helpful, and genuinely like their work. Most people are wrong. Find out what really goes on in the world of hospitality with this hilarious book full of funny and absurd stories, anecdotes told in dialogue, factoids, and hoax pop quizzes by two veteran concierges who paid their way while working at a combined 50 hotels in and around Times Square. They are very pleased to help you learn: · The Truth About Bed Bugs · The Mythology of “Loyalty Programs” · The 411 on Hotel Residents · And so much more Filled with photographs and infographics, How May We Hate You? is both romp and commentary on the hospitality industry and life behind the nametag.

Download or read book Handbook of Concierge Medical Practice Design written by Maria K. Todd and published by CRC Press. This book was released on 2014-12-10 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: In concierge medicine, physicians develop amenities-rich membership programs and collect a monthly or annual membership fee to pay for the amenities in addition to the medical services rendered. Handbook of Concierge Medical Practice Design examines the many considerations physicians must make prior to transitioning their practices into concierge services. Maria K. Todd, a recognized expert in concierge medicine, branding, consulting, healthcare, marketing, medical tourism, planning, and physician practice administration, explains how to set up a concierge practice. She describes how this new business model affects workflow and outlines financial considerations—including managed care payer relations, the hybrid practice, and predictive modeling—to uncover the hidden factors that affect bottom-line performance. The book supplies readers with models for creating a business plan and a strategy for transforming a practice into a concierge practice. It concludes by covering the legal aspects of creating a concierge practice. It includes patient acquisition and retention strategies as well as detailed plans for adding additional doctors and physician extenders, such as nurse practitioners and physician assistants. The book provides sample employment contracts and advice on how to select and work with consultants. It includes chapters on business process re-engineering, workflow management, financial considerations, competitive analysis, developing a business plan, and how to market the new practice.

Download or read book Heads in Beds written by Jacob Tomsky and published by Anchor. This book was released on 2012-11-20 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. “Highly amusing."—New York Times Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge. Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.

Download or read book Ultimate Service written by Holly Stiel and published by Prentice Hall. This book was released on 1994 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: For courses in hotel management and service, this sourcebook covers the job of the concierge. It includes topics such as building relationships, telephone manner, handling irate customers and organizing the concierge department. Emphasis is placed on service and wider responsibilites.

Download or read book Girl Gone Viral written by Alisha Rai and published by HarperCollins. This book was released on 2020-04-21 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Alisha Rai’s second novel in her Modern Love series, a reclusive investor goes viral, shoving her into the world's spotlight—and into the arms of the bodyguard she’s been pining for… OMG! Wouldn’t it be adorable if he’s her soulmate??? I don’t see any wedding rings Breaking: #CafeBae and #CuteCafeGirl went to the bathroom AT THE SAME TIME!!! One minute, Katrina King’s enjoying an innocent conversation with a random guy at a coffee shop; the next, a stranger has live-tweeted the entire encounter with a romantic meet-cute spin and #CafeBae has the world swooning. Going viral isn't easy for anyone, but Katrina has painstakingly built a private world for herself, far from her traumatic past. Besides, everyone has it all wrong...that #CafeBae bro? He isn't the man she's hungry for. He's got a to die for. With the internet on the hunt for the identity of #CuteCafeGirl, Jas Singh, bodyguard and possessor of the most beautiful eyebrows Katrina's ever seen, offers his family's farm as a refuge. Alone with her unrequited crush feels like a recipe for hopeless longing, but Katrina craves the escape. She's resigned to being just friends with Jas--until they share a single electrifying kiss. Now she can't help but wonder if her crush may not be so unrequited after all...

Download or read book The Art and Science of the Hotel Concierge written by Holly Stiel and published by Educational Institute. This book was released on 2013-03-27 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Going Above and Beyond written by Katharine C. Giovanni and published by Newroad Publishing. This book was released on 2009-08 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether for a business owner or an employee, this guide will show how to offer concierge-level customer service that will provide an edge in today’s competitive business world. From interviews with top concierges to helping review nonverbal cues and body language, the information presented will help polish a professional image, refine communication skills, and teach the core beliefs and values that lead to extraordinary customer service.

Download or read book The Concierge written by Gerard Gilbert and published by Vanguard Press. This book was released on 2017-06-29 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: London hedge fund managers Max and Harry specialise in acquiring artefacts that promise to hold their value against inflation, all for a tidy profit. But this time, when they receive a request to track down a rare, stolen and priceless diamond by a mysterious Middle Eastern billionaire, they quickly discover that this job may not be as easy as they thought. Max and Harry will have to decide if this job is really worth the money. Gerard Gilbert has penned a brilliant, fast-paced thriller, with a plot that draws on contemporary themes of international terrorism and inequality. He delivers a diverse and compelling storyline, with shocking plot twists and realistic characters. Gilbert's novel will pull readers into the dark heart of today's Europe and make them wonder: is money truly the root of all evil?

Download or read book The Concierge Life written by Kellyann Schaefer and published by Concierge Press. This book was released on 2017-11 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: You want to do more than just run a concierge business. You want to live the Concierge Life!But first, you need to know the truth about what it takes to create a successful concierge business¿and it may not be what you think. In this book, we¿ll tackle the big issues that concierge businesses face every day, like: ¿ The six false beliefs that will kill your dream-and maybe your business, too!¿ Your #1 job as a concierge. (Hint: it¿s not serving your clients!)¿ How to manage your mindset so little setbacks don¿t become big barriers.¿ How to identify (and market to) your real ideal clients.This is your guide to creating a thriving concierge business and living the dream. Are you ready to start creating your awesome Concierge Life?

Download or read book How to be The Best Hotel Front Office Employee written by Dr Anshumali Pandey and published by Notion Press. This book was released on 2021-09-17 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: Front Office Management in the hotel industry involves the work of reserving accommodations in the hotel, registering guests, maintaining guest accounts with the hotel, night auditing, and coordination with various other departments for providing best guest services. The foundation of being successful in the Hotel Front Office Department is to be a Great Receptionist. This book invokes the knowledge required to be the best employee in you. Best Wishes. Dr Anshumali Pandey

Download or read book Tales I Never Told written by Michael Winner and published by Biteback Publishing. This book was released on 2011-10-31 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: Michael Winner's new book Tales I Never Told! is scurrilous, affectionate and sometimes sensational! Winner's tales have a cast including Simon Cowell, Sir Michael Caine, Marlon Brando, Burt Lancaster, Faye Dunaway and many others of great fame and even some of less fame. The tales recount things that have happened in Winner's life. This is a man who lived with the stars and lived through extraordinary experiences. The book is a dazzling mix of genuine food 'expertise' - from the man who says he knows nothing about food but is arguably the most read food columnist in the world - and acerbic wit in telling the stories with which Michael has entertained his friends for years. Winner is full of surprises, none greater than when he married his long-time girlfriend Geraldine Lynton-Edwards in September 2011. His life has been extraordinary. At age fourteen he had a show column in twenty-seven newspapers. He was at Cambridge aged seventeen and came out with an Honours Degree in law and economics at twenty. He was, for a while, the youngest movie director in the English-speaking language. His career included decades in Hollywood and the producing and/or directing of some of the most famous films of the twentieth century, including the Death Wish series. His fi lms have been shown at the Venice, San Francisco and Cannes film festivals. In early 2011, the American Cinematheque in Los Angeles mounted a three-day tribute to him showing six of his movies, with Michael giving his well-known one-man show on one evening and speaking between movies on the others. He became a food critic by accident but has nevertheless been writing in the Sunday Times for over sixteen years. He has never missed a week - even when he was in intensive care and heavily dosed with morphine. The book also includes the last year of his Sunday Times reviews to bring people up to date with what is going on in that arena.