Download or read book The Managed Heart written by Arlie Russell Hochschild and published by Univ of California Press. This book was released on 2012-03-31 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant’s job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector’s job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company’s commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.

Download or read book Emotional Labour in Health Care written by Catherine Theodosius and published by Routledge. This book was released on 2008-06-30 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on original empirical research and narratives from qualified nurses, this book introduces the concept of emotional labour and its historical and political context. It provides an original, but easily recognisable typology, and emphasizes that it is a complex, messy, opaque emotion that drives emotional labour within the healthcare setting.

Download or read book The Commercialization of the Unmanaged Heart written by Katharine Chen and published by . This book was released on 2013 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Emotions and Cultural Analysis written by Ana Marta González and published by Routledge. This book was released on 2016-03-23 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Amidst prevailing debates that construe rationality and emotionality as polar opposites, this book explores the manner in which emotions shape not only prevailing conceptions of rationality, but also culture in general terms, making room for us to speak of an 'emotional culture' specific to late-modern societies. Presenting case studies involving cultural artefacts, narratives found in fictional and non-fictional literature and television programs, speech patterns and self-talk, fashion, and social networking practices, The Emotions and Cultural Analysis sheds light on the relationship between emotion and culture and the ways in which emotion can be harnessed for the purposes of cultural analysis. An interdisciplinary volume containing the latest research from sociology, philosophy, literary studies, linguistics, and communication, this book will be of interest to those working on the sociology and philosophy of emotion, cultural studies, and cultural theory.

Download or read book Key Concepts in Medical Sociology written by Lee Monaghan and published by SAGE. This book was released on 2022-01-12 with total page 419 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do we understand health in relation to society? What role do social processes, structures and culture play in shaping our experiences of health and illness? How do we understand medicine and healthcare within a sociological framework? Drawing on international literature and examples, this new edition of Key Concepts in Medical Sociology: · Systematically explains the concepts that have preoccupied medical sociology from its inception, and which have shaped the field as it exists today. · Includes new entries, such as pandemics and epidemics, the environment, intersectionality, pharmaceuticalization, medical tourism and sexuality. · Begins each entry with a definition of the concept then examines its origins, development, strengths and weaknesses, and concludes with suggested further reading for independent learning. Key Concepts in Medical Sociology is essential reading for students in medical sociology as well as those undertaking professional training in health-related disciplines.

Download or read book Key Sociological Thinkers written by Rob Stones and published by Bloomsbury Publishing. This book was released on 2017-09-16 with total page 478 pages. Available in PDF, EPUB and Kindle. Book excerpt: The third edition of this popular and established core textbook provides an invaluable guide to 24 of the most influential thinkers in Sociology. Written by leading academics in the field, Key Sociological Thinkers provides a clear and contextualised introduction to classical and contemporary theory. Each chapter offers an insightful assessment of a different theorist, exploring their lives, works and legacies, and in a much-valued 'Seeing Things Differently' section authors demonstrate how each thinker's ideas can be used to illuminate aspects of social life in new ways. With frameworks for deep learning around group discussion, this continues be an essential text for undergraduate and postgraduate modules on sociological and social theory. New to this Edition: - Four new chapters, on Mead, Du Bois, Latour and Alexander - Five chapters by new authors on existing key thinkers: Durkheim, Merton, Goffman, Bourdieu, and Giddens - A major new introduction - An updated, structured and annotated 'Further Reading' section for each thinker - Extended accounts of 13 additional thinkers who have influenced, or been influenced by, the key thinkers

Download or read book Care Professions and Globalization written by A. González and published by Springer. This book was released on 2014-05-01 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume presents an extended reflection on human dependency and the need to 'care' and be 'cared for'. Philosophers, theologians, social theorists, economists, and professional caregivers to discuss the challenges of professional caregiving, analyzing how societies can promote relationships in which individuals can give and receive 'care'.

Download or read book Gendered Journeys Mobile Emotions written by Gillian Reynolds and published by Routledge. This book was released on 2016-04-22 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is increasingly acknowledged that an analysis of emotions is necessary to fully understand the social world, and recent research on transport, travel and mobilities has begun to consider the gendered nature of public and personal life in relation to this sphere. The focus of this multidisciplinary and auto/biographical volume is the emotional relationship that individuals and groups have with different means of travel. Attention is given to a variety of travel experiences, including travelling in trains, planes, cars, buses and ships, as well as biking, cycling, running and walking, from the perspective of travellers and those who earn their living in assisting these experiences of others. Imaginary travel and the relationships between art and travel are also considered. Adopting innovative approaches to experiential material ranging from personal memories to empirical research, Gendered Journeys, Mobile Emotions opens up and illuminates an interdisciplinary debate about the gendered, emotive and emotional nature of travelling.

Download or read book The Oxford Handbook of Politics and Performance written by Shirin M. Rai and published by Oxford University Press. This book was released on 2021-02-19 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt: Political scientists and political theorists have long been interested in social and political performance. Theatre and performance researchers have often focused on the political dimensions of the live arts. Yet the interdisciplinary nature of this labor has typically been assumed rather than rigorously explored. Further, it is crucial to bring the concepts of theatre and performance deployed by other disciplines such as psychology, law, political anthropology, sociology among others into a wider, as well as deeper, interdisciplinary engagement. Embodying and fostering that engagement is at the heart of this new handbook. The Handbook brings together leading scholars in the fields of Politics and Performance to map out the evolving interdisciplinary engagement. The authors--drawn from a wide range of disciplines--investigate the relationship between politics and performance to show that certain features of political transactions shared by performances are fundamental to both disciplines, and that they also share, to a large extent, a common communicational base and language. The volume is organized into seven thematic sections: the interdisciplinary theory of politics and performance; performativity and theatricality (protest, regulation, resistance, change, authority); identities (race, gender, sexuality, class, citizenship, indigeneity); sites (states, borders, markets, law, religion); scripts (accountability, authority and legitimacy, security, ceremony, sustainability); body, voice, and gesture (representation, leadership, participation, rhetoric, disruption); and affect (media, care, love empathy, comedy, populism, memory).

Download or read book Democratizing Innovation written by Eric Von Hippel and published by MIT Press. This book was released on 2006-02-17 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: The process of user-centered innovation: how it can benefit both users and manufacturers and how its emergence will bring changes in business models and in public policy. Innovation is rapidly becoming democratized. Users, aided by improvements in computer and communications technology, increasingly can develop their own new products and services. These innovating users—both individuals and firms—often freely share their innovations with others, creating user-innovation communities and a rich intellectual commons. In Democratizing Innovation, Eric von Hippel looks closely at this emerging system of user-centered innovation. He explains why and when users find it profitable to develop new products and services for themselves, and why it often pays users to reveal their innovations freely for the use of all.The trend toward democratized innovation can be seen in software and information products—most notably in the free and open-source software movement—but also in physical products. Von Hippel's many examples of user innovation in action range from surgical equipment to surfboards to software security features. He shows that product and service development is concentrated among "lead users," who are ahead on marketplace trends and whose innovations are often commercially attractive. Von Hippel argues that manufacturers should redesign their innovation processes and that they should systematically seek out innovations developed by users. He points to businesses—the custom semiconductor industry is one example—that have learned to assist user-innovators by providing them with toolkits for developing new products. User innovation has a positive impact on social welfare, and von Hippel proposes that government policies, including R&D subsidies and tax credits, should be realigned to eliminate biases against it. The goal of a democratized user-centered innovation system, says von Hippel, is well worth striving for. An electronic version of this book is available under a Creative Commons license.

Download or read book Nursing Studies A Path to Success written by Liliana David and published by BoD – Books on Demand. This book was released on 2024-07-03 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is one of the few books nurses wrote on their own professional and educational challenges. Therefore, the book is of great importance to nurses and nursing teachers. It covers various topics from standardized education to the professional pathology of nurses and the nurses' approach to different chapters of human pathology. We are proud to present you a true example of inclusivity, because our book benefits from a global perspective, including chapters written by specialists from four continents, each reflecting and sharing their own experience. The book is useful not only to nurse practitioners, teachers, or students but in general to any healthcare provider interested in getting awareness on the complex field of nursing. We hope that you will read this book with pleasure and profit from it, which we hope reflects the “pathway to success” of our profession.

Download or read book Emotional Labor in the 21st Century written by Alicia Grandey and published by Routledge. This book was released on 2013-05-07 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person’s ability to meet these requirements. Since Hochschild’s initial work, psychologists, sociologists, and management scholars have developed distinct theoretical approaches aimed at expanding and elaborating upon Hochschild’s core ideas. Broadly speaking, emotional labor is the study of how emotion regulation of oneself and others influences social dynamics at work, which has implications for performance and well being in a wide range of occupations and organizational contexts. This book offers researchers and practitioners a review of emotional labor theory and research that integrates the various perspectives into a coherent framework, and proposes an agenda for future research on this increasingly relevant and important topic. The book is divided into 5 main sections, with the first section introducing and defining emotional labor as well as creating a framework for the rest of the book to follow. The second section consists of chapters describing emotional labor theory at different levels of analysis, including the event, person, dyad, and group. The third section illustrates the diversity of emotional labor in distinct occupational contexts: customer service (e.g. restaurant, retail), call centers, and caring work. The fourth section considers broader contextual influences – organizational-, societal-, and cultural-level factors – that modify how and when emotional labor is done. The final section presents a series of ‘reflective essays’ from eminent scholars in the area of emotion and emotion regulation, where they reflect upon the past, present and future of emotion regulation at work.

Download or read book Individualism Commitment in American Life written by Robert Neelly Bellah and published by HarperCollins Publishers. This book was released on 1988 with total page 502 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Introducing Intercultural Communication written by Shuang Liu and published by SAGE. This book was released on 2010-11-09 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: Books on intercultural communication are rarely written with an intercultural readership in mind. In contrast, this multinational team of authors has put together an introduction to communicating across cultures that uses examples and case studies from around the world. The book further covers essential new topics, including international conflict, social networking, migration, and the effects technology and mass media play in the globalization of communication. Written to be accessible for international students too, this text situates communication theory in a truly global perspective. Each chapter brings to life the links between theory and practice and between the global and the local, introducing key theories and their practical applications. Along the way, you will be supported with first-rate learning resources, including: • theory corners with concise, boxed-out digests of key theoretical concepts • case illustrations putting the main points of each chapter into context • learning objectives, discussion questions, key terms and further reading framing each chapter and stimulating further discussion • a companion website containing resources for instructors, including multiple choice questions, presentation slides, exercises and activities, and teaching notes. This book will not merely guide you to success in your studies, but will teach you to become a more critical consumer of information and understand the influence of your own culture on how you view yourself and others.

Download or read book Emotions in Social Life written by Gillian Bendelow and published by Routledge. This book was released on 2002-09-11 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: The development of a sociology of emotions is crucial to our understanding of social life as they hold the key to our understanding of social processes and sociological investigation. First published in 1997, Emotions in Social Life consolidates the sociology of emotions as a legitimate and viable field of enquiry. It provides a comprehensive assessment of the sociology of emotions using work from scholars of international stature, as well as newer writers in the field. It presents new empirical research in conjunction with innovative and challenging theoretical material, and will be essential reading for students of sociology, health psychology, anthropology and gender studies.

Download or read book The Oxford Handbook of Sociology Social Theory and Organization Studies written by Paul S. Adler and published by Oxford Handbooks. This book was released on 2014 with total page 817 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sociology and social theory has always been a major source of new perspectives for organization studies. Access to a series of authoritative accounts of theorists and research themes in sociology and social theory which have influenced developments in organization studies is essential for those wishing to deepen and extend their knowledge of the intersection of sociology and organization studies. This goal is achieved by drawing on a group of internationally renowned scholars committed in their own work to strengthening these links and asking them to provide critical accounts of particular theorists and research themes which have straddled this divide. This volume aims to strengthen ties between organization studies and contemporary sociological work at a time when there are increasing institutional barriers to such cooperation, potentially generating a myopia that constricts new developments. Used in conjunction with its companion volume, The Oxford Handbook of Sociology and Organization Studies: Classical Foundations, the reader is provided with a comprehensive account of the productive and critical interaction between sociology and organization studies over many decades. Highly international in scope, theorists and themes are drawn from both the USA and Europe in equal measure. Similarly the authors of the chapters are drawn from both sides of the Atlantic. The result is a series of chapters on individuals and key research themes and debates which will provide faculty and post graduate researchers with appreciative, authoritative and critical accounts that can be drawn on to design courses or provided guided reading to the field.

Download or read book Seeing Like a State written by James C. Scott and published by Yale University Press. This book was released on 2020-03-17 with total page 462 pages. Available in PDF, EPUB and Kindle. Book excerpt: “One of the most profound and illuminating studies of this century to have been published in recent decades.”—John Gray, New York Times Book Review Hailed as “a magisterial critique of top-down social planning” by the New York Times, this essential work analyzes disasters from Russia to Tanzania to uncover why states so often fail—sometimes catastrophically—in grand efforts to engineer their society or their environment, and uncovers the conditions common to all such planning disasters. “Beautifully written, this book calls into sharp relief the nature of the world we now inhabit.”—New Yorker “A tour de force.”— Charles Tilly, Columbia University