Download or read book Strategic Management written by Trevor Amos and published by . This book was released on 2019-12-18 with total page 616 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategic Management: Towards sustainable strategies in southern Africa covers the key concepts of strategy and shows how these are integrated within the management environment.The book outlines how South African organisations make use of strategic management principles to make positive and practical changes to their enterprises.It also provides theory and knowledge that can be applied to the work context to enable career growth and development. The book is written for senior undergraduate and postgraduate students of management at universities and universities of technology.
Download or read book Strategic Management for Africa written by Jackson Jonathan Kilimba and published by AuthorHouse. This book was released on 2006-07-14 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Customer Service Management in Africa written by Robert Hinson and published by CRC Press. This book was released on 2020-05-07 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stage of product or service design and delivery systems. Consumer demands and expectations are also increasingly being dictated by changing personal preferences, enhanced access to information and expanding digital reality. The customer service principles – strategic and operational – advocated by these authors are universal, but particularly compelling as they apply to Africa’s unique and dynamic operating environment. In recognition of the importance of excellent customer service, this comprehensive and well-timed book provides an essential guide on the increasing role of the customer to business success. This book discusses the management and delivery of customer service under seven broad themes: Customer Service as Shared Value, Customer Service Strategy, Customer Service Systems, Customer Service Style, Customer Service Culture, Customer Service Skills and Customer Experience – Advancing Customer Service in Africa. Central questions posed and addressed include: What is the new definition of customer service management? How should organisations position themselves to create value for customers and stakeholders? How should employees project themselves to align with customer service promises made by their organisations? Overall, this book provides strategic and operational insights into effective customer service management in Africa. The customer service management concepts, roles and practices outlined, particularly as they apply to the African context, make it an important addition to scholars’ or practitioners’ reference works.
Download or read book Strategic Management written by and published by Van Schaik Publishers. This book was released on 2004 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a business world characterised by change, turbulence and corporate scandals, strategy is more crucial today than ever before. Far too often top management develops a strategy for the company that is never communicated to or understood by other levels.
Download or read book Strategic Management written by and published by . This book was released on 2013 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Advancing Research Methodology in the African Context written by David B. Zoogah and published by Emerald Group Publishing. This book was released on 2014-12-03 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume of Research Methodology in Strategy and Management reflects a diversity of Africa-born authors in the mainland and diaspora, as well as non-Africans whose research focus on Africa, it offers high impact research that makes a major contribution in advancing management education and knowledge in Africa.
Download or read book Strategic Management written by Richard Lynch and published by SAGE. This book was released on 2021-04-07 with total page 1244 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 9th edition of this comprehensive core textbook builds on its global perspective and approachable written style, as it explores the key concepts within a clear and logical structure. Lynch guides you through 19 chapters, with updated case studies and pedagogy that support the modern business and management student from start to finish. Continuous contrast between prescriptive and emergent views of strategy highlights key debates within the discipline, whilst an emphasis on the practical throughout the book helps you turn theory into practice
Download or read book Brazil s Africa Strategy written by C. Stolte and published by Springer. This book was released on 2015-04-16 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book analyzes Brazil's Africa engagement as a rising power's strategy to gain global recognition, linking it to Brazil's broader foreign policy objectives and shedding light on the mechanisms of Brazilian status-seeking in Africa.
Download or read book Entrepreneurship in Sub Saharan Africa written by John O. Ogbor and published by AuthorHouse. This book was released on 2009 with total page 714 pages. Available in PDF, EPUB and Kindle. Book excerpt: The importance of entrepreneurship as an engine for innovation, economic growth, job creation and wealth especially in the context of Sub-Saharan Africa cannot be overemphasized. Entrepreneurship in Sub-Saharan Africa examines the socio-cultural, global, economic, financial, political, infrastructure and organizational contexts of entrepreneurship in Sub-Saharan Africa. Second, the book presents a strategic management approach for the management of entrepreneurial and small business ventures in the region. Written with a focus on theory and practice, the book is suitable for undergraduate and graduate courses in business and management studies and as a reference tool for practicing and prospective entrepreneurs, small business owners and economic change agents. Keywords: Entrepreneurship, Small Business Management, Sub-Saharan Africa, Strategic Management, Marketing, Globalization, Business Plan, Socio-cultural, financial, political, institutional, infrastructure and organizational contexts. Number of pages: 684
Download or read book Management in Africa written by Terri Lituchy and published by Routledge. This book was released on 2013-01-17 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a comprehensive look at the current literatures and research based on empirical data from across different countries in Africa. It focuses on the work of leading scholars of management in and around Africa and the African Context, exploring whether we can at this point refer to ‘African Management’ as an emerging and distinct stream in the scholarly discourse in management. The main themes are macro and micro issues of Management in Africa, each chapter illustrating the historical or traditional view of Management in Africa versus the newer western business management perspective. This book presents current, in-depth, rigorous research and identifies future research and propositions, enabling scholars and students to gain an in-depth understanding of management as it is evolving and practiced in Africa.
Download or read book Strategic Management written by Lynette Louw and published by . This book was released on 2006-01-01 with total page 500 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Strategic Management written by Lynette Louw and published by Oxford Southern Africa. This book was released on 2007-06 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A textbook for senior university and university of technology students which introduces the theories and formulation of strategic management, discusses the analysis of the environment, and applies and evaluates the concepts in a South African setting through electronic case studies. Ancillarymaterial includes a CD with extra case studies for students, to be shrink-wrapped in the book, a CD with Instructor's Manual, teaching tips etc. and a set of PowerPoint slides, either on a third CD or on the website.
Download or read book Africa in China s Global Strategy written by Marcel Kitissou and published by Adonis & Abbey Publishers Ltd. This book was released on 2007-08-31 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: China, in the past five years, has developed a proactive global policy and is emerging as a new global power with particular focus on developing countries in Central Asia, Southeast Asia, Latin America and Africa. What is the role of Africa in China's emerging global foreign policy? In 1998, China's aid to Africa was $107 million. By 2004, it had reached $2.7 billion, 26% of its international assistance that year. In 2005, Africa-China trade reached $40 billion, 35% up from the previous year. China is interested mainly in four sectors: infrastructure projects, regional banks such as the African Development Bank, training of African professionals particularly in economic management, and institutions of higher education with the goal of establishing Chinese language programs. The human factor is also important. Chinese Diaspora is fast increasing. For example, in Zambia, it grew from 3,000 to 30,000 in ten years and, in South Africa, from practically none to 300,000. African countries constitute a new market for Chinese products. They also provide a source of raw materials. Today, the continent supplies 30% of China's import of oil and gas, Angola being the largest supplier with 522,000 barrels of oil per day to China. The last five years, Chinese oil companies spent $15 billion acquiring oil fields and local companies. The appetite for raw materials goes beyond oil and gas and China's foreign political strategy is primarily to solve its own domestic problems and protect its interests in the global arena. Will Africa be a pawn or a player in this emerging geopolitical game? Will China's deepening relations with the continent represent a new opportunity for African countries to negotiate a new partnership and skillfully use it to the best advantage of their citizens? These are some of the questions contributors to the volume have tried to answer by examining various facets of these deepening relations and underlining areas of concerns as well as the opportunities for mutually rewarding relations.
Download or read book Essentials of Strategic Management written by Martyn R Pitt and published by SAGE. This book was released on 2012-03-28 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: ′This is a fantastically well written text which incorporates the latest thinking on strategic management. Striking a balance between theory and application, it is extremely readable and loaded with a wide range of case studies. An essential source for undergraduate, postgraduate and professional courses on strategic management.′ - Dr Tahir Rashid, Lecturer in Strategy and Marketing, Salford Business School, University of Salford This exciting new textbook is built on the belief that strategic management principles are more straightforward than they seem. Unlike other textbooks, it does not overcomplicate the discussion with enigmatic layers of theory or irrelevant perspectives from other disciplines. Instead you will find focused, clearly articulated coverage of the key topics of strategic management, encouraging critical reflection and deeper exploration on your own terms. Fully developed to cover the essentials of any strategic management course, this textbook not only creates understanding of the principles of strategy, but shows you how to apply them constructively in the face of real-world practicalities. Throughout the text, these principles are put into context with illustrations and examples drawn from all over the world and from all kinds of organization - from Shell, Airbus and Tesco to small and non-profit enterprises. With an emphasis on topical, distinctive and engaging features, this text offers: Over 120 short, topical case studies drawn from every type of organization across more than 20 countries Worksheets for strategy analysis that can be used to tackle real-world situations Learning outcomes, key points and summaries to focus your reading on what matters Chapter-by-chapter exercises for further study and discussion Suggestions for further reading to deepen your understanding of the theories underpinning the chapters The book is complemented by a companion website featuring a range of tools and resources for lecturers and students, including PowerPoint slides, teaching notes, links to journal articles and an interactive glossary.
Download or read book Small and Medium Sized Enterprises SMEs and Poverty Reduction in Africa written by Ameen Alharbi and published by Cambridge Scholars Publishing. This book was released on 2015-06-18 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Small and Medium-Sized Enterprises (SMEs) and Poverty Reduction in Africa addresses the vital question of why the millions of dollars of governments’ and international development interventions in the SMEs sector are yet to deliver significant and sustainable employment and poverty reduction in Africa. The book also addresses the question of how the SMEs sector can help in the eradication of poverty in Africa. The book also tackles the question of what policy makers, SMEs operators, would-be entrepreneurs and trainers can do to contribute to poverty reduction through the SMEs sector. To address these three key questions, the book has adopted innovative concepts and ideas that will appeal to the sensibilities of African policy makers, trainers, business operators and would-be entrepreneurs. For example, the existing literature on system thinking and spirituality in business is used to offer a novel approach and departure from the perennial focus on “technical training” and hardnosed pursuit of “individualised” business and personal goals as a means of developing entrepreneurs and crafting SMEs policy. The key features of the book are: • a focus on changing the mind-set of SMEs operators, policy makers, trainers and would-be entrepreneurs; • contextualising the role of SMEs in poverty reduction by emphasizing the relevance of the African worldview, belief systems and spirituality during policy making, policy implementation and training of SMEs operators and would-be entrepreneurs; • theoretical explanations to why good intentions in policy formulation and implementation do not deliver expected outcomes in terms of the SMEs sector’s contribution to poverty reduction; • practical guidelines on how SMEs can develop a poverty-related mission statement, business strategy and business plan within the context of poverty reduction; • personal development guidelines for SMEs operators and prospective entrepreneurs on how to develop poverty-related personal mission statements and strategies; • the introduction of spiritual poverty and system thinking as the foundation for policy formulation and poverty reduction interventions in Africa.
Download or read book Leadership and Strategic Management in South African Schools written by Marianne Coleman and published by Commonwealth Secretariat. This book was released on 2003 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focusing on leadership and strategic management, this volume offers insights into effective strategic management as a contribution towards educational transformation in South Africa, and guidelines on important aspects of good school management.
Download or read book Emerging Business Opportunities in Africa Market Entry Competitive Strategy and the Promotion of Foreign Direct Investments written by Gekonge, Christopher O. and published by IGI Global. This book was released on 2013-09-30 with total page 391 pages. Available in PDF, EPUB and Kindle. Book excerpt: Despite its often mismanaged economy, Africa remains the third largest continent in land mass and population. It continues to offer unexploited business opportunities for entrepreneurs, global corporations, and institutions. Emerging Business Opportunities in Africa: Market Entry, Competitive Strategy, and the Promotion of Foreign Direct Investments presents the basic business modeling for developing appropriate strategies in exploiting these business opportunities in the emerging economy in Africa. This book offers insight into the challenges and successes aiming to encourage researchers and students of business in creating a value for doing business in Africa.
