Download or read book Profit Sharing in Service Business written by Council of Profit Sharing Industries and published by . This book was released on 1958 with total page 54 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Profit Sharing in Perspective written by Profit-Sharing Research Foundation and published by . This book was released on 1964 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Profit Sharing by American Employers written by National Civic Federation. Welfare Department and published by . This book was released on 1916 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Profit Sharing Manual written by Council of Profit Sharing Industries and published by . This book was released on 1957 with total page 484 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Determination of the Optimum Profit Sharing Plan for a Small Service Business written by Earl J. Bass and published by . This book was released on 1962 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Revised Profit Sharing Manual written by Council of Profit Sharing Industries and published by . This book was released on 1951 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Profit Sharing by American Employers written by National Civic Federation. Profit sharing Department and published by . This book was released on 1916 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Profit Sharing in American Business written by Edwin B. Flippo and published by . This book was released on 1955 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Profit Sharing Manual written by Council of Profit Sharing Industries (U.S.) and published by . This book was released on 1957 with total page 474 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Service Profit Chain written by James L. Heskett and published by Simon and Schuster. This book was released on 1997-04-10 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the "depth" of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee "satisfaction mirror" and the customer value equation to achieve a "customer's eye view" of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a "balanced scorecard" of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal "best practice" information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management.
Download or read book Profit Sharing for Small Business written by John James Jehring and published by . This book was released on 1955 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Profit Sharing Its Principles and Practice written by Arthur Winfield Burritt and published by . This book was released on 1918 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Qualified Pension and Profit sharing Plans written by Pamela D. Perdue and published by Warren Gorham & Lamont. This book was released on 1994 with total page 2022 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Profit sharing in perspective in American medium sized and small business written by and published by . This book was released on 1968 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Profit Sharing by American Employers written by National Civic Federation. Profit Sharing Department and published by . This book was released on 1921 with total page 446 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book How Profit Sharing is Working in Business Today written by Profit Sharing Research Foundation and published by . This book was released on 1989 with total page 41 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Profit Sharing in Practice written by Profit-Sharing Research Foundation and published by . This book was released on 1953 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt:
