Download or read book Olympic Delivery Authority annual report and accounts 2006 2007 written by Olympic Delivery Authority and published by The Stationery Office. This book was released on 2007-07-19 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: Olympic Delivery Authority annual report and Accounts 2006-2007

Download or read book Olympic Delivery Authority Annual Report and Accounts 2012 13 written by Great Britain. Olympic Delivery Authority and published by . This book was released on 2013-07-16 with total page 111 pages. Available in PDF, EPUB and Kindle. Book excerpt: On cover: A Summer to remember

Download or read book Service Quality in Leisure Events Tourism and Sport 2nd Edition written by John Buswell and published by CABI. This book was released on 2016-12-20 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Considering the underpinning theory of service quality, this book informs the reader of the practical application of service quality management tools and techniques in an industry with distinctive features and challenges. An invaluable read for students within the LETS sectors, it also provides a useful refresher for practitioners working in the industry.

Download or read book The Stationery Office Annual Catalogue written by Stationery Office (Great Britain) and published by . This book was released on 2009 with total page 628 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Olympic Risks written by Will Jennings and published by Springer. This book was released on 2012-05-29 with total page 398 pages. Available in PDF, EPUB and Kindle. Book excerpt: An exploration of how the Olympics are organised in response to risk. This book looks at the tension between the riskiness of mega-events, attributable to their scale and complexities, and the societal, political and organisational pressures that exist for safety, security and management of risk – leading to changes in how the Games are governed.

Download or read book Annual Report and Accounts written by and published by . This book was released on 2007 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: These documents, published every year by the Olympic Delivery Authority, present the preparation of the London 2012 Olympic Games (transport, legacy, infrastructures, Olympic sites, employment, ....) with a specific focus on the finances and the budget.

Download or read book Department for Transport annual report 2007 written by Great Britain: Department for Transport and published by The Stationery Office. This book was released on 2007-05-17 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dated May 2007

Download or read book The Opening of Heathrow Terminal 5 written by Great Britain. Parliament. House of Commons. Transport Committee and published by The Stationery Office. This book was released on 2008 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: BAA opened Heathrow's fifth terminal for business on 27 March, after six years of construction at a cost of £4.3bn, on time and within budget. Passengers had been promised a "calmer, smoother, simpler airport experience". Multiple problems, however, meant that on the first day of operation alone, 36,584 passengers were frustrated by the 'Heathrow hassle' that Terminal 5 (T5) had been designed to eliminate. Problems were experienced with the baggage system, car parking, security searches and aspects of the building itself. When the baggage system failed, luggage piled up to such an extent that it was transported by road to be sorted off-site. According to British Airways, 23,205 bags required manual sorting before being returned to their owners. The Committee finds that most of these problems were caused by one of two main factors: insufficient communication between owner and operator, and poor staff training and system testing. The Committee was pleased to find that steps were being taken at all levels to address the problems at the source of T5's problems, and BAA, British Airways and the union Unite are working together to make Terminal 5 a success.

Download or read book School Travel written by Great Britain. Parliament. House of Commons. Transport Committee and published by The Stationery Office. This book was released on 2009 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a report out today (HCP 352 session 08/09 ISBN 9780215529206), the House of Commons Transport Select Committee tells education and transport ministers they must do far more to produce a modal shift away from cars towards public transport, dedicated school transport including ’Yellow Buses', walking and safer cycling schemes for British school children. The Transport Committee Chairman Louise Ellman MP says: "Young people deserve safe and affordable travel to education, leisure and employment. The journeys people make when young will influence their preferences and habits in adulthood." Also "Both the Department for Children, Schools and Families and the Department for Transport urgently need to identify how they are going to ensure children and young adults are not denied opportunities because public transport is either inadequate or too costly. In particular, travel should not present a barrier to accessing the new Diploma courses. For similar reasons much more should be done to identify children eligible for free school transport." The Committee recognise in their report that no single model will suit all situations and that car travel to school can be the most suitable method in some circumstances. However, they call on ministers to: provide high quality guidance and examples of best practice to illustrate when a dedicated school bus system is appropriate; top up the Education Maintenance Allowance for students from low income families and extend similar support for young people engaged in the new 14-19 diplomas; do more to encourage local authorities to identify pupils eligible for free school transport; consider the viability of a concessionary scheme offering reduced fares to young people; ensure that the Department for Transport, Department of Health and the Department for Children, Schools and Families work together so that national policy and practical implementation at the local level deliver both value for money and a greater number of joint initiatives that promote walking and cycling; help local authorities address the inherent tension between school choice and travel impact by raising awareness of sustainable school travel issues amongst parents and young people when they are selecting schools; in rural areas, review whether the maximum travel distance under which free transport may be provided allows for sufficient choice of schools; monitor the effectiveness of School Travel Plans. The Committee also calls on local authorities to consider new ways to fund and run innovative schemes that integrate transport, health and educational objectives for school travel.

Download or read book Galileo written by Great Britain: Parliament: House of Commons: Transport Committee and published by The Stationery Office. This book was released on 2007-11-13 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: Developed as an alternative to the American and Russian military systems, the Galileo programme is an independent European navigation satellite system designed specifically for civilian applications, primarily funded and controlled by the European Union and the European Space Agency. Galileo has potential uses across many sectors, though transport applications such as road and rail traffic monitoring, road pricing systems and air traffic control have been considered key areas of benefit. An earlier Committee report on the topic (HCP 1210, session 2003-04, ISBN 9780215020550), published in November 2004, recognised the potential benefits of the programme for the UK and Europe, but raised concerns over its cost and funding sustainability unless rigorous cost-benefit analyses were undertaken. The programme is currently in its development phase, with the second of two experiemental satellites due to be launched at the end of 2007. It is not expected to be fully operational until 2013-14 (originally this phase was meant to have commenced in 2008), and until Galileo becomes operational, Europe is largely reliant on the American and Russian systems. The Committee's report examines i) the costs, funding and value for money of the programme, including the delays encountered, the UK share of costs, the collapse of the public-private partnership (PPP) negotiations and the governance and procurement strategy; and ii) the impact of the complexity of the EU decision-making process on the programme's future funding and management.

Download or read book The draft Local Transport Bill and the Transport Innovation Fund written by Great Britain: Parliament: House of Commons: Transport Committee and published by The Stationery Office. This book was released on 2007-08-03 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: The draft Local Transport Bill consists of a package of measures intended to promote stronger joint working between local authorities and bus operators, to support the introduction of local road pricing schemes and to enable changes to be made to local transport governance. This report follows the structure of the draft Bill. Although the remarks are related to specific clauses some of the recommendations have a more general application. Included with the report is consideration of the Transport Innovation Fund, which is closely linked to congestion and the draft Bill. The Committee is however unhappy that at the end of their inquiry the Secretary of State announced further consultation on parts of the Bill related to the powers and status of the traffic commissioners on reform of the Bus Service Operators' Grant and transitional arrangements for quality contract schemes.

Download or read book Passengers experiences of air travel written by Great Britain: Parliament: House of Commons: Transport Committee and published by The Stationery Office. This book was released on 2007-07-26 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: Air travel has expanded hugely over the past 25 years and in 2005 228 million passengers travelled through UK airports. This report looks at the passenger experience of air travel from purchasing a ticket to boarding the plane, including travel to and from the airport, check-in and security and complaint resolution. It finds that passengers are more frustrated and dissatisfied than ever. More choice has not led to more power, easier purchasing of tickets has not led to greater transparency, security queues are getting longer with rules becoming more convoluted, and consumer rights can be overwhelmed by legal complexity. The Committee look to the aviation industry to work towards a system whereby the passenger can buy a clearly priced ticket, drop off baggage and quickly proceed through security to board a plane staffed by well qualified, polite staff.

Download or read book Parliamentary Debates Hansard written by Great Britain. Parliament. House of Commons and published by . This book was released on 2010 with total page 720 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Novice drivers written by Great Britain: Parliament: House of Commons: Transport Committee and published by The Stationery Office. This book was released on 2007-07-19 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: Novice drivers (those with less than three years driving experience) are among the most vulnerable drivers on our roads, particularly in the first year after passing their test, with one research study finding that nearly one fifth of new drivers were involved in at least one crash within one year of passing their tests. The Committee's report examines a number of options designed to create a more structured approach to learning to drive, in order to help reduce road deaths and injuries amongst novice drivers and the victims of their inexperience. Options include establishing a minimum learning period; graduated driver licensing so that there might be a restriction on driving at night for a certain period after passing a test or a limit on the car engine size allowed; and driver education schemes designed to influence people at a young age to address the development of over-confident attitudes. It also considers the role of the insurance industry and measures to make traffic law enforcement more effective, particularly for disqualified and unlicensed drivers. Recommendations include: i) the introduction of a minimum 12-month learning period, thereby establishing the minimum age for holding a full driving licence at 18 years, in line with most European countries; ii) the need to evaluate the enforceability of two blood alcohol concentration limits, one for novice drivers and one for the general driving populations; iii) the need for further research to understand the scale and nature of the crash involvement of novice drivers, as distinct from young drivers; and iv) reforming the driver training and testing framework including a mandatory continuous professional development programme for all driving instructors.

Download or read book The London Underground and the public private partnership agreements written by Great Britain: Parliament: House of Commons: Transport Committee and published by The Stationery Office. This book was released on 2008-01-25 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report from the Transport Committee, examines London Underground and the Public-Private Partnership Agreements. The Government originally announced proposals for modernising the London Underground network system via Public-Private Partnership (PPP) agreements in 1998. Three contracts were drawn up with: (i) Tube Lines for the maintenance and renewal of the Jubilee, Piccadilly and Northern Lines; (ii) with Metronet Rail BVC for the maintenance and renewal of the Bakerloo, Central, Victoria & Waterloo & City Lines; (iii) with Metronet Rail SSL, responsible for the maintenance and renewal of the "sub-surface lines": the Circle, District, Hammersmith & City, Metropolitan & East London Lines. These PPP Agreements, 30 years in duration, were arrangements to maintain, renew and upgrade parts of London Underground by private sector infrastructure companies (Infracos), whilst London Underground is responsible for services to customers. The PPP Agreements also set out a performance-related incentive and penalty scheme to remunerate the Infracos for the improvements they make to the network. In May 2007, Metronet admitted an overspend of £1 billion and was refused access to loan facilities by the banks. It then made a reference to the PPP Arbiter, which in turn triggered an Extraordinary Review (which occurs when extra costs are incurred above the level allowed for the bid). Metronet put in a bid for £551m but the PPP Arbiter provisionally concluded that a sum of £121m was appropriate. Metronet subsequently went into administration on 18 July 2007. The report sets out a number of conclusions and recommendations, including: contracts that were supposed to deliver 35 station upgrades, in fact delivered only 14, 40% of the requirement; stations that were supposed to cost Metronet SSL £2m, cost £7.5m, with only 65% of schedule track renewal accomplished; the Committee criticises the consequences of the imposition of PPP on Transport for London, as a "lamentable state of affairs", with the future of most of London Underground's upgrade and maintenance work in doubt; the Committee states, that the Government should remember the failure of Metronet before it considers entering similar arrangements; that the Government should publish a candid analysis of the events preceding Metronet's collapse and its consequences; the Committee believe that the PPP model was flawed and probably inferior to traditional public-sector management; that the Government needs to prioritise transparency and clarity to taxpayers and ensure that any future contracts result in clear accountability.

Download or read book The Effects of Adverse Weather Conditions on Transport written by Great Britain: Parliament: House of Commons: Transport Committee and published by The Stationery Office. This book was released on 2009-05-29 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: The snowfall on 1 and 2 February 2009, the heaviest since 1991, had a drastic impact on transport in London, which had no bus service for most of the morning of 2 February. Overground trains and London Underground services were also affected by delays and cancellations. Disruption to services also affected other areas of the country and continued for several days. This report looks at why public transport had been disrupted and whether this disruption was handled better or worse by different authorities, whether planning and preparation by local authorities and the Highways Agency was sufficient, and whether co-ordination between the bodies involved in responding to the heavy snow was adequate. Local authorities and agencies need to examine any weaknesses or potential improvements to emergency plans that may have emerged from the events on 1-2 February. Responses to heavy snow and its impact on traffic can be improved, but these are to do with planning and co-ordination, not increased spending: extra money, increased salt stocks or more snow ploughs are not the solution. The report finds that three key elements are required for a successful response to severe weather: the relationship between all the bodies involved in ensuring that the road network and public transport systems can operate; emergency recovery plans and winter maintenance plans should give a clear indication of what the priorities for salting and gritting should be and that these priorities have been agreed with public transport operators and the emergency services; the presence of good leadership. Co-ordination, prioritisation and visible leadership are vital to the success and speed of recovery following severe weather.

Download or read book Preparations for the London 2012 Olympic and Paralympic Games written by Great Britain. National Audit Office and published by The Stationery Office. This book was released on 2008 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt: This NAO report (HCP 490, session 2007-08, ISBN 9780102954197), provides a progress report on the preparations for the London 2012 Olympic and Paralympic Games. There are four years still to go until the Games take place and the NAO has set out a number of conclusions and recommendations regarding progress, including and covering the following areas: (1) On programme management and risk. The Government Olympic Committee should establish that the various delivery organisations are able to maintain their programme plan and that all arrangements for achieving their goals are up-to-date; also that GOE should align its risk assessments with the overarching programme plan it is setting in place; (2) On budget management. That the assessment criteria for applications to use contingency funds should allow for spend and save use of contingency, that is spending more on one project if it can help avoid delays later in other areas. (3) On evaluation of legacy benefits. The evaluation framework should set baselines against which to measure legacy benefits and disentangle the effects of the Games from other regeneration activities; (4) On management supplier performance. The Olympic Delivery Authority should be able to show by the end of 2008 that the systems for monitoring supplier performance across all objectives are in place and operating effectively; further the Authority needs to communicate to the suppliers the importance of collaborative working and also the Authority should establish whether effective competition is being acheived by suppliers. The NAO's overall conclusion is that preparations for the Games have progressed in important ways. The construction programme is on track; good practice is evident in the way procurement is being handled; the cost estimates have been developed and a clear baseline has been set for assessing costs and progress in the delivery of the venues and associated infrastructures. For related reports, see HCP 612, session 2006-07, (ISBN 9780102947335); Cm.7216 (ISBN 9780101721622); HCP 252, session 2006-07 (ISBN 9780102944273); HCP 85, session 2007-08 (ISBN 9780215514653).