Download or read book Knock Your Socks Off Service Recovery written by Ron Zemke and published by Amacom Books. This book was released on 2000 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system--showing what it costs to lose customers and how little it can cost to win them back.

Download or read book Knock Your Socks Off Selling written by Jeffrey H. Gitomer and published by Amacom Books. This book was released on 1999 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: The successful "Knock Your Socks Off" (KYSO) formula for wowing customers is back, adapted into a surefire strategy for winning sales by the illustrious consulting team of Gitomer and Zemke. The book will help salespeople succeed in today's complex and stiffly competitive sales environment.

Download or read book Managing Knock Your Socks Off Service written by Chip R. Bell and published by Amacom. This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The bestselling customer service management book-updated with fresh examples, new tools, and the latest, cutting-edge ideas.

Download or read book Delivering Knock Your Socks Off Service written by Ron Zemke and published by AMACOM Div American Mgmt Assn. This book was released on 2003 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outlines the skills and techniques of providing superior customer service.

Download or read book Tales of Knock Your Socks Off Service written by Kristin Anderson and published by Amacom. This book was released on 1998 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 10th book in the "Knock Your Socks Off Service" series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone "above and beyond" for their customers. With its humor, pragmatic observations, and stories, anyone at any service level will get a kick out this book.

Download or read book Friends Knock Your Socks Off written by Dee Lindner and published by Peter Pauper Press. This book was released on 2008-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: What's a little monkeying around among friends? In this celebration of friendship, sock monkey dolls spread cheer with their homemade smiles, and humor with their antics. Stuffed with character, these lovable little critters show with humor and pizzazz what we value most in our friendships-a certain "sole" connection filled with the magic of laughter and affection.

Download or read book Knock Your Socks Off written by Michael Dahl and published by Capstone. This book was released on 2010-08 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: A collection of knock-knock jokes.

Download or read book 101 Activities for Delivering Knock Your Socks Off Service written by Ann Thomas and published by Amacom. This book was released on 2009 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the bestselling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to meet their customers' needs. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide takes the unique position of seeing things from the customer's perspective--providing a collection of fun, fast, and enlightening exercises to teach customer service managers and employees valuable ways to help their organizations provide top-notch service. You'll discover how to create an action plan for improvement, reviewing topics such as: how to say no, empathy vs. sympathy, service recovery, listening, email and telephone skills, customers from hell, winning words and soothing phrases, anticipating customer needs, building reliability, customer feedback, keeping a stress log, and more. These simple but effective activities take only minutes, but deliver truly powerful, lasting results.

Download or read book Knock Your Socks Off Prospecting written by William Miller and published by AMACOM/American Management Association. This book was released on 2005 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Another knockout in the grand tradition of "Knock Your Socks Off Service"!

Download or read book So to Speak written by Shirley Kobliner and published by Simon and Schuster. This book was released on 2020-12-08 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Engage with everyday expressions in a completely different (and fun!) way, with this entertaining and interactive book of common phrases that can turn a humdrum gathering into a raucous game night. We use expressions and idioms all the time. When you feel sick, you’re “under the weather.” When you feel great, you’re “on top of the world.” But whether you’re a “smart cookie” or a tough one, you—and almost everyone you know—have a veritable smorgasbord of expressions stored deep in your brain. So to Speak: 11,000 Expressions That’ll Knock Your Socks Off is the largest collection of its kind. Thoughtfully divided into sixty-seven categories—from Animals to Food & Cooking, from Love to Politics, this reference guide may have more in common with an activity book! Don’t look for definitions and etymologies, because the book is just the beginning. So to Speak is the launchpad for your lifelong journey to explore the universe of expressions. In fact, it’s designed to get readers off the page—and engaging with each other through word games and puzzles. So to Speak spurs discussion, debate, and play, while encouraging the art of listening and celebrating the joy of words. Authors Shirley and Harold Kobliner spent more than half a century nurturing and teaching children. So to Speak is a reflection of their deeply held belief that regardless of a person’s age, the most impactful learning happens when you’re having fun. Whether it’s grandparents teaching their favorite expressions to their grandkids, teens helping adults with the latest lingo or slang, or millennials indulging in their love of wordplay and games, this is the perfect book for any lover of language.

Download or read book Coaching Knock Your Socks Off Service written by Ron Zemke and published by Amacom Books. This book was released on 1997 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes the basics of managing like a coach, and presents ideas for coaching in particular situations, including training and motivating new employees

Download or read book Knock Your Socks Off Answers written by Kristin Anderson and published by Amacom Books. This book was released on 1995 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pat answers to peevish questions and provocative customer comments, smart answers to even tougher questions, questions with no easy answers, and customers say the darnedest things.

Download or read book More Is More written by Blake Morgan and published by Routledge. This book was released on 2017-04-21 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Less is more” may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. Companies that embrace a “more is more” philosophy work harder and go further to ensure that their customers have a positive experience: they do this through customer-focused strategies and leadership, via operations, policies, and procedures that consider how the customer will fare in every scenario. Customer experience guru Blake Morgan walks you through the D.O.M.O.R.E. concepts that set businesses up for success by emphasizing the importance of relationships. Companies that do more: Design something special Offer a strong employee experience Modernize with technology Obsess over the customer Reward responsibility and accountability Embrace disruption and innovation More Is More offers practical advice for building or improving customer experience that you can apply immediately at your own organization. Time is of the essence: your customers are not willing to wait for you to get the customer experience right. Outlining the key areas you need to address immediately, More Is More will help you weather external changes, remain relevant, and thrive in today’s ever-changing business landscape.

Download or read book Dogtography written by Kaylee Greer and published by Rocky Nook, Inc.. This book was released on 2020-09-11 with total page 946 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you want to learn to create out-of-this-world photos that capture the heart and soul of a dog, you've come to the right place. Whether you're a professional looking to up your dog photography game, or an amateur striving to take better pictures of your four-legged best friend, Dogtography is your guide to crafting jaw-dropping photographs that are exploding with personality. And there is no better teacher than Kaylee Greer, one of the world's most in-demand dog photographers. Kaylee travels the globe photographing dogs for some of the biggest pet brands on Earth, teaches industry-renowned workshops, and stars in Nat Geo Wild's original television mini-series Pupparazzi, chronicling her colorful adventures photographing dogs across America.

Dogtography is jam-packed with tips and tricks and—just like Kaylee and her award-winning photographs—an infectious personality. In this book, you’ll learn Kaylee’s best-kept secrets, including camera settings, lens choices, and post-processing techniques. You’ll explore tried and true methods for working with dogs of all shapes and sizes, unlock the power of positive reinforcement, and discover the gift of giving back to dogs in need through the magic of photography.

Download or read book The Best You ll Ever Have written by Shannon Mullen and published by Random House. This book was released on 2010-09-30 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shannon Mullen has been demystifying great sex for women in the comfort of their own homes with her popular Safina sex salons. In The Best You'll Ever Have, she shares intimate confessions from these women-only salons and answers all the questions women really want to ask about their sexuality.This groundbreaking book illuminates subjects from how to find that mysterious G-spot to how to use popular sex toys. With chapters including 'Claiming the Clitoris', 'Tush Talk', 'The Secrets of the P-Spot'and 'Toy Stories', the authors leave no area of sexual curiosity unexplored, revealing what's hot about different positions, accessories, and lots more, including elegant illustrations. The Best You'll Ever Have features the actual voices of real women who share what they truly think and have genuinely learned about their bodies, turn-ons, turn-offs, and ways to make sex as fabulous as it should be. Straight-talking, hilarious, and deliciously confessional, this is must-have bedtime reading.

Download or read book The Good Girl s Guide to Getting Lost written by Rachel Friedman and published by Bantam. This book was released on 2011-03-29 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rachel Friedman has always been the consummate good girl who does well in school and plays it safe, so the college grad surprises no one more than herself when, on a whim (and in an effort to escape impending life decisions), she buys a ticket to Ireland, a place she has never visited. There she forms an unlikely bond with a free-spirited Australian girl, a born adventurer who spurs Rachel on to a yearlong odyssey that takes her to three continents, fills her life with newfound friends, and gives birth to a previously unrealized passion for adventure. As her journey takes her to Australia and South America, Rachel discovers and embraces her love of travel and unlocks more truths about herself than she ever realized she was seeking. Along the way, the erstwhile good girl finally learns to do something she’s never done before: simply live for the moment.

Download or read book Happy Feet written by Cathy Carron and published by Cathy Carron Collection. This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Popular knitwear designer Cathy Carron has gone from head (her bestselling Hattitude) to toe, with this unique collection of socks, stockings, legwarmers, slippers, sandal socks, and more. Perfect for advanced beginner to advanced knitters, the more than 40 fashion-forward designs offer a variety of fun styles and challenges, including tube or spiral shapes, turned heels, afterthought heels, and toe-up. A helpful introduction gives readers a leg up on terminology, sizing, and fiber choices.