Download or read book It s Our Research written by Tomer Sharon and published by Elsevier. This book was released on 2012-03-21 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: It’s Our Research: Getting Stakeholder Buy-in for User Experience Research Projects discusses frameworks, strategies, and techniques for working with stakeholders of user experience (UX) research in a way that ensures their buy-in. This book consists of six chapters arranged according to the different stages of research projects. Topics discussed include the different roles of business, engineering, and user-experience stakeholders; identification of research opportunities by developing empathy with stakeholders; and planning UX research with stakeholders. The book also offers ways of teaming up with stakeholders; strategies to improve the communication of research results to stakeholders; and the nine signs that indicate that research is making an impact on stakeholders, teams, and organizations. This book is meant for UX people engaged in usability and UX research. Written from the perspective of an in-house UX researcher, it is also relevant for self-employed practitioners and consultants who work in agencies. It is especially directed at UX teams that face no-time-no-money-for-research situations. Named a 2012 Notable Computer Book for Information Systems by Computing Reviews Features a series of video interviews with UX practitioners and researchers Provides dozens of case studies and visuals from international research practitioners Provides a toolset that will help you justify your work to stakeholders, deal with office politics, and hone your client skills Presents tried and tested techniques for working to reach positive, useful, and fruitful outcomes

Download or read book Validating Product Ideas written by Tomer Sharon and published by Rosenfeld Media. This book was released on 2016-01-19 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: Want to know what your users are thinking? If you’re a product manager or developer, this book will help you learn the techniques for finding the answers to your most burning questions about your customers. With step-by-step guidance, Validating Product Ideas shows you how to tackle the research to build the best possible product.

Download or read book Quantifying the User Experience written by Jeff Sauro and published by Morgan Kaufmann. This book was released on 2016-07-12 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quantifying the User Experience: Practical Statistics for User Research, Second Edition, provides practitioners and researchers with the information they need to confidently quantify, qualify, and justify their data. The book presents a practical guide on how to use statistics to solve common quantitative problems that arise in user research. It addresses questions users face every day, including, Is the current product more usable than our competition? Can we be sure at least 70% of users can complete the task on their first attempt? How long will it take users to purchase products on the website? This book provides a foundation for statistical theories and the best practices needed to apply them. The authors draw on decades of statistical literature from human factors, industrial engineering, and psychology, as well as their own published research, providing both concrete solutions (Excel formulas and links to their own web-calculators), along with an engaging discussion on the statistical reasons why tests work and how to effectively communicate results. Throughout this new edition, users will find updates on standardized usability questionnaires, a new chapter on general linear modeling (correlation, regression, and analysis of variance), with updated examples and case studies throughout. Completely updated to provide practical guidance on solving usability testing problems with statistics for any project, including those using Six Sigma practices Includes new and revised information on standardized usability questionnaires Includes a completely new chapter introducing correlation, regression, and analysis of variance Shows practitioners which test to use, why they work, and best practices for application, along with easy-to-use Excel formulas and web-calculators for analyzing data Recommends ways for researchers and practitioners to communicate results to stakeholders in plain English

Download or read book Interviewing Users written by Steve Portigal and published by Rosenfeld Media. This book was released on 2023-10-17 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Interviewing is easy, right? Anyone can do it… but few do it well enough to unlock the benefits and insights that interviewing users and customers can yield. In this new and updated edition of the acclaimed classic Interviewing Users, Steve Portigal quickly and effectively dispels the myth that interviewing is trivial. He shows how research studies and logistics can be used to determine concrete goals for a business and takes the reader on a detailed journey into the specifics of interviewing techniques, best practices, fieldwork, documentation, and how to make sense of uncovered data. Then Steve takes the process even further―showing the methods and details behind asking questions―from the words themselves to the interviewer’s actions and how they influence an interview. There is even a chapter on making sure that information gleaned from the research study is used by the business in such a way to make it impactful and worthwhile. Oh, and for good measure he throws in information about Research Operations. But, hey, that’s just the nuts and bolts of the book. The truly fun part is Steve’s voice and how he portrays this information through amusing anecdotes about his career, fascinating examples from other practitioners, and tips and tricks that only the most experienced UX researchers, like Steve, could come up with. As a nod to the pandemic, he offers ideas for the best way to interview someone remotely, and he also discusses personal bias―how to identify and deal with it so that it doesn’t affect interviews. Everyone will get something from this book. But beyond the requisite information, it’s simply a good read. And if you want another good read with stories galore, pick up Steve’s other book Doorbells, Danger, and Dead Batteries. "Quite simply the best book on when, why, and how you should conduct user interview studies." —Elizabeth F. Churchill, PhD, Senior Director, Google Who Should Read This Book? Anyone and everyone who is interested in finding out what makes their business tick, i.e., who their users are. Anyone and everyone who wants to learn how to interview and listen to people. Anyone and everyone, including CEOs, user researchers, designers, engineers, marketers, product managers, strategists, interviewers, and you. Takeaways User research is key for companies to include in their design and development process. The best way to do user research is through interviewing users and determining their needs. Interviewing can identify what could be designed or what is actually a problem. Teams who meet their users face-to-face will build better products. Field research takes a lot of preparation to be successful―and a solid plan in advance. There are critical techniques and frameworks for mapping human behavior. A good interviewer always puts their participants at ease. If you ask the right questions, you’ll get the right answers. A smart interviewer checks their worldview at the door. To establish a rapport with your interviewee, listen and don’t be judgmental. Research data is a combination of analysis and synthesis. The importance of research analysis must be continually highlighted and emphasized to the powers that be.

Download or read book Digital Customer Service written by Rick DeLisi and published by John Wiley & Sons. This book was released on 2021-08-31 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" We have discovered—in our research and our first-hand experience—that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. And when you do, who wins? EVERYONE.

Download or read book It s Our School It s Our Time A Companion Guide to Whole School Collaborative Decision Making written by Geraldine Rowe and published by Routledge. This book was released on 2020-11-23 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: It’s Our School, It’s Our Time outlines a whole-school approach to teacher–pupil collaboration, illustrating how aspects of social inequality can be addressed by involvement in the school community and active participation in decision-making from an early age. The book presents insights into the psychological processes that are at work when pupils and teachers share decision-making, and how this can harness and increase motivation for teachers and their pupils. Combining both theory and examples of practice, this book provides clarity about the impact of collaborative decision-making and how it can help pupils to take ownership of their classrooms and promote greater cooperation and productivity. This book: draws on 25 stories from Dr Rowe’s own study and experiences as an educational psychologist, and the accounts of other educators and researchers. shows how teachers and school leaders have overcome some common hurdles that those in conventional schools might encounter. provides research-evidence and practical examples from real-life classrooms that will inspire teachers, teaching assistants and school leaders. Written by a highly experienced educational psychologist, this companion guide will help teachers, head teachers, teacher educators and student teachers to transform achievement, behaviour and motivation through greater collaboration with their pupils.

Download or read book Jabari Jumps written by Gaia Cornwall and published by Candlewick Press. This book was released on 2020-10-06 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt: Working up the courage to take a big, important leap is hard, but Jabari is almost absolutely ready to make a giant splash. Jabari is definitely ready to jump off the diving board. He’s finished his swimming lessons and passed his swim test, and he’s a great jumper, so he’s not scared at all. “Looks easy,” says Jabari, watching the other kids take their turns. But when his dad squeezes his hand, Jabari squeezes back. He needs to figure out what kind of special jump to do anyway, and he should probably do some stretches before climbing up onto the diving board. In a sweetly appealing tale of overcoming your fears, newcomer Gaia Cornwall captures a moment between a patient and encouraging father and a determined little boy you can’t help but root for.

Download or read book It s a Matter of Fact written by Angie Miller and published by Routledge. This book was released on 2018-04-09 with total page 127 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this new book from Routledge and MiddleWeb, author Angie Miller shows how you can turn your students into informed citizens by teaching them how to research effectively. In today’s information-saturated world research skills have moved beyond fact-finding, into fact-sifting, fact-sorting, and fact-assessing. Miller shows you how to help students check sources, take good notes, make use of information, and synthesize and present information across the subject areas. She also shows how to make research a daily practice, not a one-time essay or project. With examples and online handouts you can use immediately, this practical book is a valuable resource for educators seeking to engage students in their work and encourage them toward higher level thinking.

Download or read book It s Great Oops No It Isn t written by Ronald Gauch and published by Springer Science & Business Media. This book was released on 2008-10-26 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: The truth is, few people know the first thing about clinical research. The public reads about a medical research project that announces unbelievable results for a miraculous drug. Some years later, another investigation completely wipes out those initial favorable findings. Hormones Cut Women’s Risk of Heart Disease (San Francisco Chronicle, 1994) Hormones Don’t Protect Women from Heart Disease, Study Says (Washington Post, 2001) The people are confused because we do not understand the process behind these conflicting results. Our health, and in fact, our very lives are dependent on clinical trials, but we know little about them. This book explains the issues the public needs to be aware of when it comes to clinical research. It uncovers the problems in medical investigations that can not be overcome no matter how much care and diligence medical researchers bring to a research project. The basic premise that drives the writing is that it is impossible for medical researchers to guarantee that they can get all the right answers from a single study. No matter how good the investigators are, no matter how well a study is planned, no matter how carefully the plans are executed and no matter how conscientiously the results are analyzed and interpreted – the answer may still be wrong. The deck is stacked against medical researchers and the public – you – should be skeptical of the results no matter how impressive they seem on the surface.

Download or read book Just Enough Research written by Erika Hall and published by Book Apart. This book was released on 2019-10-21 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Start doing good research faster than you can plan your next pitch.

Download or read book Now It s Our Turn written by Alana Lyons and published by . This book was released on 1998 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now It's Our Turn is a woman's handbook for creating gender balance in the home and in the world. Grounded in sociological, psychological, and statistical research, this book offers spiritual and practical solutions that women can put to use in their lives.

Download or read book Grandmother Fish written by Jonathan Tweet and published by Feiwel & Friends. This book was released on 2016-09-06 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: Where did we come from? It's a simple question, but not so simple an answer to explain—especially to young children. Charles Darwin's theory of common descent no longer needs to be a scientific mystery to inquisitive young readers. Meet Grandmother Fish. Told in an engaging call and response text where a child can wiggle like a fish or hoot like an ape and brought to life by vibrant artwork, Grandmother Fish takes children and adults through the history of life on our planet and explains how we are all connected. The book also includes comprehensive backmatter, including: - An elaborate illustration of the evolutionary tree of life - Helpful science notes for parents - How to explain natural selection to a child

Download or read book Mindstorms written by Seymour A Papert and published by Basic Books. This book was released on 2020-10-06 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this revolutionary book, a renowned computer scientist explains the importance of teaching children the basics of computing and how it can prepare them to succeed in the ever-evolving tech world. Computers have completely changed the way we teach children. We have Mindstorms to thank for that. In this book, pioneering computer scientist Seymour Papert uses the invention of LOGO, the first child-friendly programming language, to make the case for the value of teaching children with computers. Papert argues that children are more than capable of mastering computers, and that teaching computational processes like de-bugging in the classroom can change the way we learn everything else. He also shows that schools saturated with technology can actually improve socialization and interaction among students and between students and teachers. Technology changes every day, but the basic ways that computers can help us learn remain. For thousands of teachers and parents who have sought creative ways to help children learn with computers, Mindstorms is their bible.

Download or read book You re Going to Be Okay written by Holley Gerth and published by Revell. This book was released on 2014-02-04 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sometimes it feels like life's falling apart at the seams. Sometimes you're completely worn out by stresses that never seem to end. For every woman who has been disappointed, who has watched a dream die, whose life isn't what she imagined it would be, bestselling author Holley Gerth has a heartfelt message of hope--you really are going to be okay. And it is possible to live with joy, resilience, and strength in both the good times and the bad. In fact, she says, that's what God desires for us. With her trademark positive encouragement and probing questions for self-reflection, Holley encourages women to spend less of their lives regretting and more of their lives truly living. She shows them how to guard their hearts against despair and look to the future with confidence, remembering that they are part of a greater plan and nothing can stop God's purposes for them.

Download or read book It s Our Challenge written by Jonathan Mirvis and published by Youcaxton Publications. This book was released on 2016-05-20 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this highly engaging, instructive and even inspirational inquiry, Jonathan Mirvis illuminates the tapestry of Jewish education innovation with the lens of the work and theory of social entrepreneurship. He tells us how and why some Jewish educational innovators succeed and how to recognize the most promising ventures in the field. This work will appeal to anyone engaged in Jewish educational change or social entrepreneurship of any kind, as it contributes to our understanding of both worlds of thought - Jewish education and the applied theory of social innovation. Professor Steven M. Cohen Research Professor of Jewish Social Policy, Hebrew Union College-Jewish Institute of Religion Jonathan Mirvis has written a provocative and invaluable tract for our times, and for the uncertain times ahead. Whether Jewish "peoplehood" will have any meaning for the next generation in Israel and the Diaspora, depends largely on whether Jewish education can re-invent itself. Not only for our children and grand-children, but for "adults" and whole communities as well. Jerry Silverman President/CEO, Jewish Federations of North America The good news is that Mirvis believes it can happen. He shows us how to build on the trailblazing initiatives of some of the visionary Jewish educators and funders who've "changed the rules" - and whose stories Mirvis tells with great warmth and insight. And, critically for the author, by adapting his theory of change as it applies to social entrepreneurship marketing, and the online knowledge revolution. This is not just an important book about the need for more "disruptive innovation" in the Jewish world; Mirvis is himself the "disruptive innovator." He's brought together his wide experience in adult Jewish education internationally, his deep immersion in Yiddishkeit, and some novel, even radical thinking about - dare we say it - how to market and sell a social product. Ever the teacher, he's given educators, funders, policy-makers, and community leaders essential homework to complete. Read this book!

Download or read book It s My Retirement Money take Good Care of it written by William Croan Greenough and published by University of Pennsylvania Press. This book was released on 1990 with total page 424 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the Pension Research Council of the Wharton School

Download or read book Why We Whisper written by David J. Woodard and published by Rowman & Littlefield Publishers. This book was released on 2007-12-06 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why Whisper? calls on Americans who believe in traditional values to resist the urge to stay silent and thus safe under the shameless onslaught of pressure, intimidation, and ridicule from the San Francisco-loving, NY Times reading, multicultural, anti-business, French-first, tree-hugging secular progressives and liberal political elites.