Download or read book Intelligent Customer Engagement written by Aly Richards and published by Zebra Press. This book was released on 2014 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Insights Innovation and Analytics for Optimal Customer Engagement written by Nagaraj, Samala and published by IGI Global. This book was released on 2021-02-12 with total page 334 pages. Available in PDF, EPUB and Kindle. Book excerpt: Engaging customers has become an effective strategy of marketers for improving customer-brand relationships as customer engagement is a perfect predictor of organic growth. Aggressive sales promotions, advertising campaigns, rewards, discounts, and more may attract a customer, but customer engagement creates an emotional connection with the brands/firms/services, which drives customer loyalty and long-term profitability. This has become much more applicable and effective with the use of social media platforms and the increased access of internet. Moreover, the implementation of customer analytics to measure engagement activities has provided marketers with more insights for improving services. Insights, Innovation, and Analytics for Optimal Customer Engagement is an advanced reference book that covers the latest emerging research in customer engagement and includes underlying theories, innovative methods, a review of existing literature, engagement analytics, and insights for marketers with reference to customer engagement. The book covers various product categories, industries, and sectors that are working to engage customers in inventive and creative ways. This book is a comprehensive reference tool for marketers, brand managers, social media specialists, advertisers, managers, executives, academicians, researchers, practitioners, and students interested in gaining comprehensive knowledge about customer engagement and the latest advancements in the field.

Download or read book Intelligent Customer Experience written by Professor Mohamed Zairi and published by . This book was released on 2020-12-31 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Redefining Quality from Quality in Our Life to Quality of Our Life

Download or read book Artificial Intelligence in Banking written by Introbooks and published by . This book was released on 2020-04-07 with total page 50 pages. Available in PDF, EPUB and Kindle. Book excerpt: In these highly competitive times and with so many technological advancements, it is impossible for any industry to remain isolated and untouched by innovations. In this era of digital economy, the banking sector cannot exist and operate without the various digital tools offered by the ever new innovations happening in the field of Artificial Intelligence (AI) and its sub-set technologies. New technologies have enabled incredible progression in the finance industry. Artificial Intelligence (AI) and Machine Learning (ML) have provided the investors and customers with more innovative tools, new types of financial products and a new potential for growth.According to Cathy Bessant (the Chief Operations and Technology Officer, Bank of America), AI is not just a technology discussion. It is also a discussion about data and how it is used and protected. She says, "In a world focused on using AI in new ways, we're focused on using it wisely and responsibly."

Download or read book Intelligent Content A Primer written by Ann Rockley and published by XML Press. This book was released on 2015-09-25 with total page 147 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today, everything is marketing. All of the content we produce affects the customer experience. Therefore, all content is marketing and all content producers are marketers. Intelligent Content: A Primer introduces intelligent content: how it works, the benefits, the objectives, the challenges, and how to get started. Anyone who wants to understand intelligent content will get a clear introduction along with case studies and all the reference information you could ask for to make the case for intelligent content with your management. Intelligent Content: A Primer is written by three leaders in content strategy and content marketing. Ann Rockley is widely recognized as the mother of content strategy. Charles Cooper, co-author with Ann Rockley of Managing Enterprise Content, has been been involved in creating and testing digital content for more than 20 years. And Scott Abel, known as The Content Wrangler, is an internationally recognized global content strategist. Together, they have created the definitive introduction to intelligent content.

Download or read book WTF What s the Future of Business written by Brian Solis and published by John Wiley & Sons. This book was released on 2013-03-11 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: "In today’s rapidly changing digital environment, Darwinism is alive and well. What’s the Future of Business doesn't just explore trends and theories; it introduces a dynamic, actionable path to transformation." —Evan Greene, CMO, The Recording Academy, Producers of the GRAMMY Awards Rethink your business model to incorporate the power of "user" experiences What’s the Future of Business? will galvanize a new movement that aligns the tenets of user experience with the vision of innovative leadership to improve business performance, engagement, and relationships for a new generation of consumerism. It provides an overview of real-world experiences versus "user" experiences in relation to products, services, mobile, social media, and commerce, among others. This book explains why experience is everything and how the future of business will come down to shared experiences. Aligns the tenets of user experience with the concepts of innovative leadership to improve business performance and engagement and to motivate readers to rethink business models and customer and employee relationships Motivates readers to rethink business models, products and services, marketing, and customer and employee relationships with desired experiences in mind Brian Solis is globally recognized as one of the most prominent thought leaders and published authors in new media, and is the author of Engage! and The End of Business as Usual! Discover how user experience design affects your business, and how you can harness its power for meaningful revenue growth

Download or read book Build for Change written by Alan Trefler and published by John Wiley & Sons. This book was released on 2014-05-19 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customers have radically changed the ways they interact with businesses, and today's organizations need to adapt Is your company prepared for the Gen D future, or is it heading toward life support? A lot of companies across the globe are going to die over the next few years, not because of macroeconomic stress, but because there is an emerging generation that is radically changing the rules of customer engagement. In Build For Change, Pegasystems CEO Alan Trefler shows exactly what companies can do to turn the coming "customerpocalypse" into one of the biggest business opportunities of the decade. The newest generation of consumers is turning customer relationship management on its head. Build For Change highlights the revolutionary changes to business, marketing, and technology practices that are needed to survive and thrive in these unforgiving times. Readers will learn how businesses are increasingly relying on new forms of customer engagement, and how one customer's experience—whether good or bad—can alter a company's reputation with the click of a mouse. With practical insight from a leader in customer engagement, this book serves as a timely wakeup call to companies that have not yet embraced the digital future. Traditional marketing is becoming increasingly irrelevant, and businesses must become more customer-centric while taking a completely different approach to adopting and using technology. Build For Change outlines exactly what can—and must—be done to ensure sustainable success in the new digital era: Relate to the new generation of consumers, and understand their preferences and demands Stop obsessing about mountains of data, and instead apply business-driven continuous improvement to customer processes Learn how to overcome the fatal flaws of current technology fads Rethink organizational roles to drive adaptive and transformative innovation Consumers have more options than ever before, and ensuring customer loyalty in the modern market means knowing exactly what the customer wants and how to deliver it brilliantly. Build For Change provides actionable guidance for engaging this new connected consumer.

Download or read book Information and Communication Technology for Intelligent Systems written by Tomonobu Senjyu and published by Springer Nature. This book was released on 2020-10-29 with total page 780 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gathers papers addressing state-of-the-art research in all areas of information and communication technologies and their applications in intelligent computing, cloud storage, data mining and software analysis. It presents the outcomes of the Fourth International Conference on Information and Communication Technology for Intelligent Systems, which was held in Ahmedabad, India. Divided into two volumes, the book discusses the fundamentals of various data analysis techniques and algorithms, making it a valuable resource for researchers and practitioners alike.

Download or read book Predicting Trends and Building Strategies for Consumer Engagement in Retail Environments written by Granata, Giuseppe and published by IGI Global. This book was released on 2019-05-30 with total page 413 pages. Available in PDF, EPUB and Kindle. Book excerpt: Global economic scenarios are increasing in complexity due to the recent global financial crisis, globalization, the evolution of ICT, and the changing behaviors of consumers. This has made it difficult to predict trends and build strategies within the retail industry. As a result, long-term forecasts and schedules are not possible, and more research is needed to explore today’s consumer profile and set the frameworks for future recovery strategies. Predicting Trends and Building Strategies for Consumer Engagement in Retail Environments is a pivotal reference source that provides practical insights into improving the understanding of complex retail environments and consumer shopping behaviors in order to predict trends and develop strategies for retailers in times of economic crisis. While highlighting topics such as consumer engagement, industry models, and market globalization, this publication explores qualitative and quantitative methods of interest and the multidisciplinary approaches revolving around the industry. This book is ideally designed for marketers, managers, practitioners, retail professionals, academicians, researchers, and students seeking current research on relationship marketing, digital marketing, service management, and complexity theories.

Download or read book X The Experience When Business Meets Design written by Brian Solis and published by John Wiley & Sons. This book was released on 2015-10-13 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: Welcome to a new era of business in which your brand is defined by those who experience it. Do you know how your customers experience your brand today? Do you know how they really feel? Do you know what they say when you re not around? In an always-on world where everyone is connected to information and also one another, customer experience is your brand. And, without defining experiences, brands become victim to whatever people feel and share. In his new book X: The Experience When Business Meets Design bestselling author Brian Solis shares why great products are no longer good enough to win with customers and why creative marketing and delightful customer service too are not enough to succeed. In X, he shares why the future of business is experiential and how to create and cultivate meaningful experiences. This isn’t your ordinary business book. The idea of a book was re-imagined for a digital meets analog world to be a relevant and sensational experience. Its aesthetic was meant to evoke emotion while also giving new perspective and insights to help you win the hearts and minds of your customers. And, the design of this book, along with what fills its pages, was done using the principles shared within. Brian shares more than the importance of experience. You’ll learn how to design a desired, meaningful and uniform experience in every moment of truth in a fun way including: How our own experience gets in the way of designing for people not like us Why empathy and new perspective unlock creativity and innovation The importance of User Experience (UX) in real life and in executive thinking The humanity of Human-Centered Design in all you do The art of Hollywood storytelling from marketing to product design to packaging Apple’s holistic approach to experience architecture The value of different journey and experience mapping approaches The future of business lies in experience architecture and you are the architect. Business, meet design. X

Download or read book Marketing Management through Artificial Intelligence for better Customer Engagement written by Dr Pacha Malyadri and published by Blue Rose Publishers. This book was released on 2023-04-06 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Intelligent Interactions written by Jason Miller and published by CreateSpace. This book was released on 2014-03-19 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: Forget the old traditional ways of generating revenue! Whether you are looking for more revenue or extending the loyalty of your customer base, Intelligent Interactions are here and the time to act is NOW! The solution to rising competition will require optimizing your multi-channel customer interactions and modernizing the way you sell to and service your customers. Through the power of real time data, analytic insights, and quality decision frameworks, it is possible to produce unique customer experiences, which will result in more revenue, new and improved systems, and an overall stronger bottom line for your business. This Practical Guide to Profitable Customer Experience Teaches: How to get the most out of every individual customer interaction How real time interaction management can help deliver profitable customer experiences How the T.I.P.P Approach can transform your organization How technology, intelligence, people, and process contribute to Real-time Interaction Management (RTIM) success How to prepare, design, implement, and optimize these systems within your organization From aligning business operations and creating profitable interactions to building the RIGHT software platform and best possible systems to harvest solid, measurable business results -Intelligent Interactions will help grow your business by introducing customer-centric sales now, when it matters MOST! 100% of all book proceeds are donated to local charities!

Download or read book Intelligent Influence written by Nathan Venture, D and published by eBookIt.com. This book was released on 2024-02-21 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: Chart the Course Through the AI Marketing Frontier Embark on a transformative journey with "Intelligent Influence: AI-Enhanced Marketing Strategies for Global Success", the definitive guide that charts a bold new course through the dynamic interplay of artificial intelligence and marketing. In a world where understanding the synergy between technology and human behavior is paramount, this meticulously crafted tome is your compass, illuminating the path ahead with precision and acuity. Opening with an evocative Introduction: Navigating the AI Revolution in Global Marketing, the book whisks readers through the initial waves of change, inviting them to grapple with AI's expanding role in the consumer landscape. It equips you with foundational knowledge of AI's burgeoning capabilities and the seismic shift it brings, crafting a narrative that's both enlightening and actionable. Awaken your inner strategist in Chapter 1: The Dawn of AI in Marketing. Explore the chronicles of digital marketing's evolution and the integration of AI, which represents not only a change in tools but a revolution in thinking. Delve into Chapter 2: AI and Consumer Behavior Analysis and learn how predictive analytics and personalized marketing scales are tipping the scales in favor of those who harness their power while also considering the ethical implications of data usage. The adventure deepens with Chapter 3: AI-Driven Content Creation and Curation, revealing techniques that enhance human creativity and uncloak the secrets of programmatic advertising, social media dynamics, and ever-evolving search engine algorithms. Roam the digital realm of influencer identification, chatbots, and customized e-commerce experiences as new worlds of possibility unfold with each chapter. Brace for the nexus of privacy and personalization in Chapter 9: AI, Privacy, and Trust in Marketing, striving for the equilibrium that wins customer loyalty. And as your odyssey approaches its zenith, peer into the global landscape with Chapter 10: Global Marketing and Cross-Cultural AI Adaptation, mastering the art of localized strategies and maintaining brand consistency worldwide. Whether you're a marketing maven or a pioneering entrepreneur, "Intelligent Influence" is an essential ally, your beacon through the AI-enhanced marketing odyssey, steering you towards a future of intellectual empowerment and international triumph.

Download or read book AI for Marketing and Product Innovation written by A. K. Pradeep and published by John Wiley & Sons. This book was released on 2018-11-26 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get on board the next massive marketing revolution AI for Marketing and Product Innovation offers creatives and marketing professionals a non-tech guide to artificial intelligence (AI) and machine learning (ML)—twin technologies that stand poised to revolutionize the way we sell. The future is here, and we are in the thick of it; AI and ML are already in our lives every day, whether we know it or not. The technology continues to evolve and grow, but the capabilities that make these tools world-changing for marketers are already here—whether we use them or not. This book helps you lean into the curve and take advantage of AI’s unparalleled and rapidly expanding power. More than a simple primer on the technology, this book goes beyond the “what” to show you the “how”: How do we use AI and ML in ways that speak to the human spirit? How to we translate cold technological innovation into creative tools that forge deep human connections? Written by a team of experts at the intersection of neuroscience, technology, and marketing, this book shows you the ins and outs of these groundbreaking technological tools. Understand AI and ML technology in layman’s terms Harness the twin technologies unparalleled power to transform marketing Learn which skills and resources you need to use AI and ML effectively Employ AI and ML in ways that resonate meaningfully with customers Learn practical examples of how to reinvest product innovation, brand building, targeted marketing and media measurement to connect with people and enhance ROI Discover the true impact of AI and ML from real-world examples, and learn the thinking, best practices, and metrics you need to capture this lightning and take the next massive leap in the evolution of customer connection. AI for Marketing and Product Innovation shows you everything you need to know to get on board.

Download or read book The Sentient Enterprise written by Oliver Ratzesberger and published by John Wiley & Sons. This book was released on 2017-09-06 with total page 179 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mohan and Oliver have been very fortunate to have intimate views into the data challenges that face the largest organizations and institutions across every possible industry—and what they have been hearing about for some time is how the business needs to use data and analytics to their advantage. They continually hear the same issues, such as: We're spending valuable meeting time wondering why everyone's data doesn't match up. We can't leverage our economies of scale while remaining agile with data. We need self-serve apps that let the enterprise experiment with data and accelerate the development process. We need to get on a more predictive curve to ensure long-term success. To really address the data concerns of today's enterprise, they wanted to find a way to help enterprises achieve the success they seek. Not as a prescriptive process—but a methodology to become agile and leverage data and analytics to drive a competitive advantage. You know, it's amazing what can happen when two people with very different perspectives get together to solve a big problem. This evolutionary guide resulted from the a-ha moment between these two influencers at the top of their fields—one, an academic researcher and consultant, and the other, a longtime analytics practitioner and chief product officer at Teradata. Together, they created a powerful framework every type of business can use to connect analytic power, business practices, and human dynamics in ways that can transform what is currently possible.

Download or read book Proceedings of the 2nd International Conference on Emerging Technologies and Intelligent Systems written by Mohammed A. Al-Sharafi and published by Springer Nature. This book was released on 2023-03-12 with total page 666 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book sheds light on the recent research directions in intelligent systems and their applications. It involves two main themes, including management information systems and advances in information security and networking. The discussion of the most recent designs, advancements, and modifications of intelligent systems, as well as their applications, is a key component of the chapters contributed to the aforementioned subjects.

Download or read book The Marketing Audit The Hidden Link between Customer Engagement and Sustainable Revenue Growth written by Orlando Skelton and published by Lulu.com. This book was released on 2015-06-04 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book contains a 50 question checklist to get you started on performing a marketing audit for your company. If you don't know the answers to these questions, you are losing opportunities and customers!"--title page