Download or read book Instant Manager Dealing with Difficult People written by Karen Mannering and published by Hodder & Stoughton. This book was released on 2008-11-28 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you are building your career as a manager by taking professional qualifications or you simply want to enhance your management skills this Instant Manager title, based on one of the six UK national occupational standards for managers, is exactly what you need! This is an inexpensive, concise but above all authoritative guide to getting results, particularly in the key areas of finance and sustainability. Based on ten key questions, each chapter ends with a summary and action checklist to crystallise what you have learnt. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life
Download or read book Managing Difficult People written by Marilyn Pincus and published by Simon and Schuster. This book was released on 2004-10-08 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Managing Difficult People" helps readers identify and deal with personality types such as the bully, the complainer, the know-it-all, the silent type, the social butterfly, the rookie, the manipulator, and more.
Download or read book Dealing with Difficult People written by Naomi Langford Wood and published by Hodder & Stoughton. This book was released on 2009-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Economics.
Download or read book Powerful Phrases for Dealing with Difficult People written by Renee Evenson and published by AMACOM. This book was released on 2013-10-15 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.
Download or read book Coping with Toxic Managers Subordinates and Other Difficult People written by Roy H. Lubit and published by FT Press. This book was released on 2004 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author shows how to use emotional intelligence tactics to survive when dealing with toxic managers and other impossible people in the workplace.
Download or read book 151 Quick Ideas to Deal with Difficult People written by Carrie Mason-Draffen and published by Red Wheel/Weiser. This book was released on 2007-01-01 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents advice for dealing with difficult individuals in the workplace, using examples of specific situations along with responses and actions that can be effective in reducing conflict.
Download or read book 151 Quick Ideas to Deal With Difficult People EasyRead Super Large 18pt Edition written by and published by ReadHowYouWant.com. This book was released on with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book 151 Quick Ideas to Deal With Difficult People EasyRead Super Large 24pt Edition written by and published by ReadHowYouWant.com. This book was released on with total page 438 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Dealing with Difficult People HBR Emotional Intelligence Series written by Harvard Business Review and published by Harvard Business Press. This book was released on 2018-04-17 with total page 83 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Download or read book How to Deal With Difficult People written by Gill Hasson and published by John Wiley & Sons. This book was released on 2014-10-29 with total page 215 pages. Available in PDF, EPUB and Kindle. Book excerpt: DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.
Download or read book Working with Difficult People written by Raphael Lapin and published by Dorling Kindersley Ltd. This book was released on 2009-10 with total page 77 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical ebook to working with difficult people which will give you the information and skills to succeed Find out how to work with difficult people. You�ll learn to identify the reasons why staff may be causing problems, communicate effectively and negotiate conflict. Tables, illustrations and �In Focus� features on what to do in a particular situation, plus real-life case studies demonstrate how to deal with all kinds of problems and find effective solutions. Dip in and out of topics for quick reference.
Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Download or read book Encyclopedia of Public Administration and Public Policy K Z written by Jack Rabin and published by CRC Press. This book was released on 2003 with total page 700 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the Nuremberg trials to the Civil Service Reform Act of 1978 to recent budget reconciliation bills, the Encyclopedia of Public Administration and Public Policy provides detailed coverage of watershed policies and decisions from such fields as privatization, biomedical ethics, education, and diversity. This second edition features a wide range of new topics, including military administration, government procurement, social theory, and justice administration in developed democracies. It also addresses current issues such as the creation of the Department of Homeland Security and covers public administration in the Middle East, Africa, Southeast Asia, the Pacific, and Latin America.
Download or read book Working with Difficult People written by Muriel Solomon and published by Penguin. This book was released on 2002-03-01 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone's work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of them. Easy-to-follow scenarios for every situation are featured in this handy guide.
Download or read book The Quick Reference Handbook for School Leaders written by Ontario Principals' Council and published by Corwin Press. This book was released on 2005-04-27 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: A ready-reference school management tool for new (and veteran) principals! The Quick-Reference Handbook for School Leaders is a practical guide that provides an answer to the questions "Where do I start?" and "Where do I look for direction?" Written in an easy-to-read, bulleted format, the handbook is an excellent resource for all principals, assistant principals, and aspiring school administrators. The book is organized into five key sections, and each section includes brief overviews, checklists, and suggestions for further reading. Organization and Management - the role of the principal, negligence and liability, media relations, managing conflict and difficult people, effective meetings, resource management, records and information, facility management Teaching and Learning - school programs, learning communities, special education, supervision and evaluation, staff development, unions, celebrating success Behavior and Discipline - safe schools, code of conduct, supervision and expulsion, search and seizure, police protocols Health and Safety - reporting child abuse, occupational health and safety, emergency preparation, medical needs, health and safety resources Looking After Yourself - professional development, wellness, and balance With words of wisdom from first-year principals, and voices of experience from more than 60 veteran elementary and secondary principals, this reference book will be used over and over again. Make sure you keep it close by!
Download or read book How to be an Even Better Manager written by Michael Armstrong and published by Kogan Page Publishers. This book was released on 2008 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new edition of the bestselling "How to be an Even Better Manager" covers 50 topics organized into three key areas: managing people, managing activities and processes, and managing and developing oneself.
Download or read book Dealing with Difficult People written by Roy C. Lilley and published by Kogan Page Publishers. This book was released on 2006 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.
