Download or read book Improving Patient Experience Scores in Medical Practice with Patient Centered Blended Education written by Nathalie N. Morales Lachaume and published by . This book was released on 2023 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this quantitative research is to evaluate the possible effect of the “I-Care, Culture of Service'' educational program on the Patient Experience (PE) scores at Nicklaus Children’s Pediatric Solutions. The “I-Care, Culture of Service'' focuses on advancing patient-centered communication in medical practices. The Institute of Medicine describes Patient-Centered Care (PCC) as care that is respectful of, and responsive to, individual patient’s needs, values, and preferences. PCC’s goal is to ensure that patient values guide all clinical decisions. Effective and respectful communication with patients, often referred to as Patient Centered Communication (PCComm), is widely acknowledged as being central to providing PCC and a positive PE. Achieving PCComm, however, in the acute care setting, has shown to be particularly challenging. This secondary analysis study addresses the research gap that exists when evaluating the effectiveness of PCComm training. Frequently, the training’s direct impact on PE is not evidenced. Furthermore, even though educating the workforce on PCComm has been identified as an important strategy to improve care in an institution, a review of the literature indicates there is no standard, agreed-upon process, for delivering these trainings. Additionally, there is limited literature on PE, PCC, and PCComm training related to medical practices. The benefits of PCC have been well documented, especially in the areas of patients’ health outcomes and quality of care. Implementing successful PCC strategies that support a positive PE has been a significant challenge for healthcare leaders. Most healthcare institutions focus primarily on measures of clinical outcomes; therefore, healthcare leaders who fail to respond to poor PE reports, not only have a lower quality of care but may experience a loss of revenues. PE scores are not only related to care but also to profitability. Given that payment mechanisms can serve as incentives for healthcare providers to prioritize healthcare improvements (Markowits, Kausar, & Coeffield, 2022). Since the implementation of the Affordable Care Act (ACA), changes made by the Center for Medicare and Medicaid Services (CMS) have tied reimbursements to PE scores. Therefore, the scores obtained by CAHPS surveys play an important role in determining healthcare provider reimbursement. The general problem is that many healthcare leaders in hospitals and medical practices lack the strategies to improve PCC with the goal of providing a more positive experience to their patients. Thus, educational programs on PCComm have been identified as a strategy to improve quality of care. Therefore, healthcare institutions are focusing on improving PE rates by training staff on PCComm. These educational interventions present challenges as well as opportunities for the educators. While multiple conceptual models, training guidelines, and tools exist, the development of an educational program to improve patient-provider relations adapted to employees can be an intricate and complex process; the reason for this is because employees have multidisciplinary skills with diverse roles and work schedules. Additionally, the direct impact of PCComm training on PE scores is often not analyzed. Therefore, most training courses are not evidence-based. This study describes the development, deployment, and evaluation of the blended educational program called “I-Care, Culture of Service” which focuses on advancing PCComm in medical practices. The program was implemented to train clinical and clerical staff working in the medical practices at Nicklaus Children’s Hospital. Secondary quantitative data was obtained from the Learning and Development Services. The data included participants’ pre and post course assessments scores used to evaluate participants’ knowledge acquisition (KA) scores. Additionally, secondary quantitative data was obtained from NCPS reports on results from the PG’s CG-CAHPS surveys that were developed by AHRQ and approved by CMS. The training effectiveness was evaluated in two stages. The first stage included evaluating if participants' knowledge on Patient Centered Communication had a significant increase. The second stage included evaluating if the training had an impact on the medical practices’ PE scores, evidenced by analyzing PE scores from before and after the interventions. The study showed that clinical and clerical employees increased their KA scores. Even though the clinical employees’ performance during the I-Care intervention resulted in similar or higher scores than the clerical staff; the clerical survey items showed a higher increase than the clinical activities. Consequently, we concluded that the training was effective in modifying clerical employees’ behaviors and had limited effect on clinical employees. The efficacy and effectiveness of using a blended instructional design is also discussed. Learning from this study may provide strategies that healthcare leaders in medical practices can apply to improve their quality of care and patient experience.
Download or read book Putting Patients First written by Susan B. Frampton and published by John Wiley & Sons. This book was released on 2009-01-16 with total page 439 pages. Available in PDF, EPUB and Kindle. Book excerpt: The second edition of Putting Patients First showcases what Planetree facilities and the Planetree organization have learned about the commitments, conditions, practices, and policies that are needed to do more than give lip service to being--patient-centered.--It should be read by every student, nurse, physician, administrator, trustee, policy maker, and lay person who is committed to creating healing environments, holding facilities accountable for their rhetoric, and truly reforming health care.
Download or read book Patient Engagement written by Guendalina Graffigna and published by Walter de Gruyter GmbH & Co KG. This book was released on 2016-01-01 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: Patient engagement should be envisaged as a key priority today to innovate healthcare services delivery and to make it more effective and sustainable. The experience of engagement is a key qualifier of the exchange between the demand (i.e. citizens/patients) and the supply process of healthcare services. To understand and detect the strategic levers that sustain a good quality of patients’ engagement may thus allow not only to improve clinical outcomes, but also to increase patients’ satisfaction and to reduce the organizational costs of the delivery of services. By assuming a relational marketing perspective, the book offers practical insights about the developmental process of patients’ engagement, by suggesting concrete tools for assessing the levels of patients’ engagement and strategies to sustain it. Crucial resources to implement these strategies are also the new technologies that should be (1) implemented according to precise guidelines and (2) designed according to a user-centered design process. Furthermore, the book describes possible fields of patients’ engagement application by describing the best practices and experiences matured in different fields
Download or read book Professional Capstone Change Project Sharpening the Focus on the Patient Experience written by Amy M. Selegue and published by . This book was released on 2014 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The advent of the Affordable Care Act and new reimbursement guidelines from the Centers for Medicare and Medicaid Services require that patient satisfaction become a top priority in the nation's hospitals. Studies have shown that patient-centered care helps to increase patient satisfaction which can, in turn, positively effect HCAHPS scores. Many institutions are already implementing patient-centered strategies such as AIDET and hourly rounding, however to help facilitate the provision of patient-centered care and improve the patient experience, more and more hospitals are utilizing Patient and Family Advisory Councils (PFAC) and in-house patient experience leaders. The author completed a systematic review of over 15 peer-reviewed journal articles along with information from various sources and entities that focus on improving the patient experience. The author also received feedback from healthcare professionals, including a working Patient Experience Coordinator, to better understand the concepts of patient-centered care and how it affects both patients and the organization. After completing the review, the author developed a proposal with the intent of facilitating the delivery of patient-centered care at Northwest Medical Center (NMC) in Tucson, Arizona. The proposal consists of garnering support from senior management to create a position for a designated patient experience leader in the hospital, as well as establishing a Patient and Family Advisory Council at NMC. With the support of leadership, information would be provided to staff regarding the new initiatives and any questions or concerns would be addressed. To evaluate the effectiveness of the programs once they are established, surveys would be distributed to patients and employees prior to implementation and then six months afterward with the hope of determining if the PFAC and patient experience leader had a positive impact on patient satisfaction and HCAHPS scores. The data discovered through research for this project highlights the fact that patientcentered care has a positive effect on patient satisfaction and even patient health outcomes. Hospitals must place more of a focus on this area than ever before, not only because it is the ethical thing to do, but also because it can effect a hospital's financial viability. It is the intent of the author to promote this evidence and further emphasize the need for focused patient experience efforts in today's hospitals.
Download or read book Measuring the Impact of Interprofessional Education on Collaborative Practice and Patient Outcomes written by Institute of Medicine and published by National Academies Press. This book was released on 2015-12-15 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: Interprofessional teamwork and collaborative practice are emerging as key elements of efficient and productive work in promoting health and treating patients. The vision for these collaborations is one where different health and/or social professionals share a team identity and work closely together to solve problems and improve delivery of care. Although the value of interprofessional education (IPE) has been embraced around the world - particularly for its impact on learning - many in leadership positions have questioned how IPE affects patent, population, and health system outcomes. This question cannot be fully answered without well-designed studies, and these studies cannot be conducted without an understanding of the methods and measurements needed to conduct such an analysis. This Institute of Medicine report examines ways to measure the impacts of IPE on collaborative practice and health and system outcomes. According to this report, it is possible to link the learning process with downstream person or population directed outcomes through thoughtful, well-designed studies of the association between IPE and collaborative behavior. Measuring the Impact of Interprofessional Education on Collaborative Practice and Patient Outcomes describes the research needed to strengthen the evidence base for IPE outcomes. Additionally, this report presents a conceptual model for evaluating IPE that could be adapted to particular settings in which it is applied. Measuring the Impact of Interprofessional Education on Collaborative Practice and Patient Outcomes addresses the current lack of broadly applicable measures of collaborative behavior and makes recommendations for resource commitments from interprofessional stakeholders, funders, and policy makers to advance the study of IPE.
Download or read book Understanding and Using Health Experiences written by Sue Ziebland and published by Oxford University Press. This book was released on 2013-04-04 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improving patient experience is a global priority for health policy-makers and care providers. This book critically examines the various ways in which people's experience of health and healthcare can be recorded, analysed and therefore improved.
Download or read book The Art and Science of Patient Education for Health Literacy E Book written by Melissa Stewart and published by Elsevier Health Sciences. This book was released on 2019-11-20 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most healthcare providers know that health literacy is a major barrier to positive health outcomes, but regardless of good intentions they continue to simply present health information rather than promote deep patient learning. With Dr. Melissa N. Stewart’s unique, research-driven approach, The Art and Science of Patient Education for Health Literacy helps you make the shift from simply presenting health information to activating deep patient learning. Revised and thoroughly updated from Dr. Stewart’s Practical Patient Literacy: The MEDAGOGY Model, The Art and Science of Patient Education for Health Literacy equips both students and healthcare providers with the skills needed to engage patients' brains in order to help them understand their conditions and promote long-lasting behavior change. Based on the neuroscience of learning, this groundbreaking book is packed with abundant tools to teach students and practitioners how to negotiate effectively with patients about what they will and won't do to maintain and improve their health. Equipped with enhanced levels of health literacy, your patients will better understand their illnesses and become their own best healthcare advocates. UNIQUE! Focus on the author’s proven patient literacy model applies a reliable methodology to promote patient health and reduce hospital readmissions. Practical, patient-centered approach emphasizes how to help patients formulate their own healthcare goals to promote their own health. In-depth discussion of pedagogy and andragogy introduces how these concepts can be used to teach different patients and accommodate their educational needs. Case Studies promote reader engagement and active learning. Guidance on how to understand the patient’s emotional state and grieving process helps you understand when and how to best communicate health information. Handy tools such as the Patient Education Hierarchy, Informational Seasons, the PITS mode, and the UPP tool add direction to individual and/or team patient education efforts. UNIQUE! Research-driven approach based on the latest findings in the neuroscience of learning. NEW! Addresses the emergence of health literacy as a crucial issue for the future of high-quality healthcare. NEW! and UNIQUE! Incorporates the author's Self-Activation Tool to help patients activate their own learning. NEW! Colorful design and numerous illustrations promote reader engagement and active learning. NEW! Chapter-ending Key Points provide a focused self-check for each chapter. NEW! Broader focus on different health professions provides information for a wide range of caregivers.
Download or read book Patients Charting the Course written by Institute of Medicine and published by National Academies Press. This book was released on 2011-10-21 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: As past, current, or future patients, the public should be the health care system's unwavering focus and serve as change agents in its care. Taking this into account, the quality of health care should be judged not only by whether clinical decisions are informed by the best available scientific evidence, but also by whether care is tailored to a patient's individual needs and perspectives. However, too often it is provider preference and convenience, rather than those of the patient, that drive what care is delivered. As part of its Learning Health System series of workshops, the Roundtable on Value & Science-Driven Health Care hosted a workshop to assess the prospects for improving health and lowering costs by advancing patient involvement in the elements of a learning health system.
Download or read book Patient Centred Medicine in Transition written by Alan Bleakley and published by Springer Science & Business Media. This book was released on 2014-01-27 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book challenges functional models for more aesthetic and ethical models, where communication is grounded in values systems of cultures. Here, communication is treated as a distributed phenomenon involving networks of persons, activities and artifacts, and extends beyond doctor-patient relationships to working in and across teams around patients. The purpose of the book is to stimulate thinking about how patient care and safety may be improved through a focus upon the ‘non-technical’ work of doctors – interpersonal communication, teamwork and situation awareness in teams. The focus is then not on the personality of the doctor, but on the dynamics of relationships which form doctors’ multiple identities.
Download or read book Measuring and Improving Patient Satisfaction written by Patrick J. Shelton and published by Jones & Bartlett Learning. This book was released on 2000 with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measuring and Improving Patient Satisfaction provides a detailed "how-to" approach to establishing an effective patient satisfaction measurement program. The reader learns how to measure patient satisfaction and act upon the information obtained from patient satisfaction surveys. The book is based on the author's own experience in creating and implementing a patient satisfaction measurement program for the Med-Partners Friendly Hills Health Network in Southern California.
Download or read book Equity and excellence written by Great Britain: Department of Health and published by The Stationery Office. This book was released on 2010-07-12 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: Equity and Excellence : Liberating the NHS: Presented to Parliament by the Secretary of State for Health by Command of Her Majesty
Download or read book High Quality Care for All written by Secretary of State for Health and published by The Stationery Office. This book was released on 2008 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: This review incorporates the views and visions of 2,000 clinicians and other health and social care professionals from every NHS region in England, and has been developed in discussion with patients, carers and the general public. The changes proposed are locally-led, patient-centred and clinically driven. Chapter 2 identifies the challenges facing the NHS in the 21st century: ever higher expectations; demand driven by demographics as people live longer; health in an age of information and connectivity; the changing nature of disease; advances in treatment; a changing health workplace. Chapter 3 outlines the proposals to deliver high quality care for patients and the public, with an emphasis on helping people to stay healthy, empowering patients, providing the most effective treatments, and keeping patients as safe as possible in healthcare environments. The importance of quality in all aspects of the NHS is reinforced in chapter 4, and must be understood from the perspective of the patient's safety, experience in care received and the effectiveness of that care. Best practice will be widely promoted, with a central role for the National Institute for Health and Clinical Excellence (NICE) in expanding national standards. This will bring clarity to the high standards expected and quality performance will be measured and published. The review outlines the need to put frontline staff in control of this drive for quality (chapter 5), with greater freedom to use their expertise and skill and decision-making to find innovative ways to improve care for patients. Clinical and managerial leadership skills at the local level need further development, and all levels of staff will receive support through education and training (chapter 6). The review recommends the introduction of an NHS Constitution (chapter 7). The final chapter sets out the means of implementation.
Download or read book Patient centered Medicine written by David H. Rosen and published by Oxford University Press. This book was released on 2017 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Medicine as a human experience -- Clinical application of the biopsychosocial model / George L. Engel -- The care of the patient : art or science / George L. Engel -- The doctor-patient relationship -- The patient-centered interview -- The experience of illness and hospitalization -- The nature of the healing process
Download or read book Continuing Professional Development in Medicine and Health Care written by William Rayburn and published by LWW. This book was released on 2017-04-25 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Publisher's Note: Products purchased from 3rd Party sellers are not guaranteed by the Publisher for quality, authenticity, or access to any online entitlements included with the product. Improve clinical competence and performance, deliver better health care, and enhance patient outcomes. Continuing Professional Development in Medicine and Health Care helps you design, deliver, and evaluate evidence-based continuing education and professional development programs with the goal of keeping practitioners' knowledge, skills, attitudes, competencies, and performance current and patient centered. Authored by key thought leaders in the field, including members of the Society of Academic Continuing Medical Education (SACME), the book presents today's most advanced thinking on how to empower clinicians to continuously improve their performance throughout their professional careers. Organized under five critical themes and 28 essential topics, the book's chapters start with cases describing real-world dilemmas; continue with evidence-based theories, solutions, and/or resources; and close with "future directions" and contemporary reference lists. Use continuing education to transform the delivery of care - with multidisciplinary guidance that draws on theoretical frameworks and evolving evidence from engineering, neuroscience, education, organization management, sociology, and psychology. Master techniques for maximizing educational benefits (learning, administrative, and otherwise) - from the evolution of core competencies to advances in simulation. Access evidence-informed techniques for providing realistic, personal needs assessments to improve health outcomes. Accommodate needs for education that are more flexible, efficient, effective, and accessible, with less need to travel. Promote evolving new competencies in clinician-patient communication and clinician cultural awareness. Explore methods for conducting research to measure the degree of effectiveness in professional education. In an era of rapidly changing health systems, anyone responsible for improving health professionals' continuing professional development is strongly encouraged to take advantage of the guidance within Continuing Professional Development in Medicine and Health Care.
Download or read book Education Curriculum for Enhancing the Patient Experience written by Dana Platt and published by . This book was released on 2015 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: Abstract: Regulatory changes and increasing healthcare consumerism have greatly impacted the delivery of healthcare in the United States, and in particular, the reimbursement structure. Patient satisfaction survey results have been tied to reimbursement via Value Based Purchasing. Consumer groups such as Leapfrog incorporate these satisfaction survey scores as well, in their overall grade of hospital performance. CMS's Hospital Compare publicly displays survey scores and encourages easy comparison between competing hospitals. This business plan integrates all the necessary aspects needed for improvement in the patient experience and an education plan developed to achieve a patient experience which is focused on caring and empathy. The aim of this education plan is to effect a culture change, provide tools for sustainment to improve the patient's experience and the hospital's reimbursements. This business plan also describes several returns on investment for such an education curriculum.
Download or read book Patient Centricity written by Douglas a Raisch and published by . This book was released on 2015-12-19 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: " A Must Read for Healthcare Professionals! Over 400-Hundred-Plus Patient Commentaries reveal valuable insights about how to successfully meet CMS Regulatory Requirements. Learn how to create productive patient-centric relationships and achieve positive psychosocial outcomes. Serve your patients better by reading their commentaries and understanding their motivations, personal preferences, and feelings related to care and life after a diagnosis. The shared real-life patient commentaries cover a broad scope of emotional and personal issues: ""If only ..."" ""I am not just a number!"" ""Life has given me the pink slip."" ""I need someone to please listen!"" ""I feel I am fading into invisibility."" ""Is this care facility a place of bondage or courage?"" ""I wish I knew more about my condition and what options I have. ""I have been sabotaged by this ungodly disease. My life will never be the same!"" The real-life shared commentaries speak to the patient's psychosocial well- being and environmental care conditions. Provided are explanations and interpretations of patients' verbalized thoughts on a variety of vital care topics related to the global patient care experience. This educational resource guide will help enable health-care professionals to design enhanced patient-centric cultures of care. This educational resource guide will help enable health-care professionals to create improved plans of care and satisfy the CMS mandate to achieve and maintain positive psychosocial outcomes. Patient Centricity is an essential educational tool for health-care facility administers, staff developers, educators, social workers, nurses, caregivers, and physicians. It is indispensable for care management teams to help assure a perpetual state of survey readiness and compliance with state and federal regulatory requirements. Remember, through a better understanding, there comes a better level of care and service."
Download or read book Medical Education for the Future written by Alan Bleakley and published by Springer. This book was released on 2013-04-21 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of medical education is to benefit patients by improving the work of doctors. Patient centeredness is a centuries old concept in medicine, but there is still a long way to go before medical education can truly be said to be patient centered. Ensuring the centrality of the patient is a particular challenge during medical education, when students are still forming an identity as trainee doctors, and conservative attitudes towards medicine and education are common amongst medical teachers, making it hard to bring about improvements. How can teachers, policy makers, researchers and doctors bring about lasting change that will restore the patient to the heart of medical education? The authors, experienced medical educators, explore the role of the patient in medical education in terms of identity, power and location. Using innovative political, philosophical, cultural and literary critical frameworks that have previously never been applied so consistently to the field, the authors provide a fundamental reconceptualisation of medical teaching and learning, with an emphasis upon learning at the bedside and in the clinic. They offer a wealth of practical and conceptual insights into the three-way relationship between patients, students and teachers, setting out a radical and exciting approach to a medical education for the future. “The authors provide us with a masterful reconceptualization of medical education that challenges traditional notions about teaching and learning. The book critiques current practices and offers new approaches to medical education based upon sociocultural research and theory. This thought provoking narrative advances the case for reform and is a must read for anyone involved in medical education.” - David M. Irby, PhD, Vice Dean for Education, University of California, San Francisco School of Medicine; and co-author of Educating Physicians: A Call for Reform of Medical School and Residency "This book is a truly visionary contribution to the Flexner centenary. It is compulsory reading for the medical educationalist with a serious concern for the future - and for the welfare of patients and learners in the here and now." Professor Tim Dornan, University of Manchester Medical School and Maastricht University Graduate School of Health Professions Education.
