Download or read book Communicate With Confidence written by Dianna Booher and published by McGraw-Hill. Reprinted by Booher Research Institute. This book was released on 2011-11-03 with total page 575 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you need to sell a new idea to your boss? Handle a sticky problem with a colleague? Calm an irate customer? Good news! You'll never be at a loss for words after reading Communicate With Confidence! In this book, you’ll find 1,254 tips to improve your interpersonal and communication skills! You’ll learn how to: · Establish credibility and show concern · Master the art of small talk to connect with colleagues, customers, and friends · Transition from criticizing to coaching your employees and coworkers · Listen so you really hear what others say to you—their meaning, not just their words · Negotiate so that everybody feels like a winner · Give clear instructions · Give and receive usable feedback · Ask appropriate questions and answer questions appropriately to gain cooperation · Present ideas persuasively · Communicate clearly and productively across gender and cultural lin · Say “no” to opportunities and activities while leaving the relationship intact · Read body language accurately so that you don’t miss subtle messages · Speak up in meetings to get credit for your ideas and other contributions · Lead effective meetings so that your group achieves results rather than wastes time · Give advice that people really appreciate and use. · Solicit specific advice that’s usable without listening to people ramble off target. · Settle ongoing conflicts that reduce your overall stress This broad-ranging communication skills book will provide very specific tips, tactics, and examples to improve communication skills for the novice or seasoned communicator. Whether you’re hoping to improve communication skills at work or in your personal relationships, you’ll find techniques that truly work in your day-to-day activities and interactions. Masterful interpersonal communication skills make the huge difference in successful large organizations as well as in entrepreneurial ventures. Author, speaker, and coach Dianna Booher shares the same in-depth insights that she offers to her Fortune 500 clients during keynotes and workshops on communication. As founder and CEO of Booher Research, she’s an internationally recognized leadership communication and executive presence expert. As the author of 49 books, she has published with Penguin Random House/Perigee, HarperCollins, Warner, McGraw-Hill, and Thomas Nelson.

Download or read book Speak With Confidence written by Dianna Booher and published by McGraw-Hill. Reprinted by Booher Research Institute. This book was released on 2002-12-23 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Every presentation you make—whether to 6 or 6,000—is an opportunity to advance your ideas and your career! Speak with Confidence! gives you the tools and techniques you need to make the most of that public speaking opportunity or that business presentation. You will learn how to: --Establish rapport with any audience --Present with passion and persuasion --Organize your ideas for maximum impact --Plan your presentation structure quickly --Add anecdotes to improve retention --Tell great stories to engage listeners and drive home your point memorably --Use vocal variety --Think on your feet to handle tough question-and-answer sessions with credibility --Use visuals to support rather than sabotage your message --Perfect your presentation with the "finishing touches" that keep your audiences engaged from start to finish. Communication guru and internationally recognized speaking coach Dianna Booher delivers hundreds of powerful, battle-tested strategies and presentation tips guaranteed to transform even the most fainthearted professional into a riveting public speaker or business presenter. Dianna has earned the highest distinction in the professional speaking industry, having been inducted into the prestigious Speaker's Hall of Fame. Successful Meetings magazine has also named her to its list of the "Top 21 Speakers for the 21st Century." In Speak with Confidence!, Dianna shares the ideas and expertise that she has taught at more than half of the Fortune 500 companies. ​​​​​​​The same speaking skills can help you take your career to the next level.

Download or read book Communicate Like a Leader written by Dianna Booher and published by Berrett-Koehler Publishers. This book was released on 2017-06-05 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: Draw Them In, Don't Drive Them Away! People often get promoted to leadership positions without knowing how to communicate an inspiring strategic vision to the people who report to them. So they focus on what they know: tactics, not strategy. As a result, they become stuck in micromanagement mode. Dianna Booher wants to prevent micromanagement before it happens by providing you with the right leadership communication skills. Grounded in extensive research, this book offers practical guidelines to help professionals think, coach, converse, speak, write, meet, and negotiate strategically to deliver results. In thirty-six brief chapters, Booher shows you how to communicate effectively to audiences up and down the organization so you can fulfill your most essential responsibilities as a leader.

Download or read book Listening Until You Really Hear written by Dianna Daniels Booher and published by Booher Consultants. This book was released on 2008 with total page 25 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective listening can mean the difference between passing or failing a test, making or losing a sale, getting or losing a job, motivating or discouraging a team, mending or destroying a relationship. In this 24-page ebook, you'll find 38 tips to help you Master the listening techniques that increase your impact when it's your turn to speak. Negotiate with power and influence as a result of effective listening. Stay informed, up to date, and out of trouble.

Download or read book Become a Great Conversationalist written by Dianna Booher and published by Booher Research Institute. This book was released on 2012-01-30 with total page 22 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have you ever been to a dinner party where someone drones on and on about every subject possible to show off his or her in-depth knowledge? Or have you heard someone using complex jargon to try to build rapport as an insider? How about the person who shows a lack of sensitivity about appropriate topics on significant occasions? Or maybe you’ve been that person! You find yourself struggling for what to say when standing with a group of colleagues. Or you bring up a topic or make a statement, and see blank stares that communicate “Who cares?” Do you ever walk away from an important interaction with a boss or a potential client, feeling as though you came across as flat as pita bread? In this book, executive communications expert Dianna Booher gives you straight talk about how to be the conversationalist that engages rather than enrages family, friends, and coworkers. You’ll learn how to discuss what matters to people personally—and even crucial conversations of critical importance at work. As a result of these conversation skills, you’ll be able to: · Reframe sensitive issues to present your key point or message in a positive and often persuasive way. · Select the best words to deliver bad news or negative feedback without breaking the relationship or destroying morale. · Participate in strategic conversations with your peers, boss, and customers so that they see you in a positive light. · Perfect the fine art of small talk to connect with others and build stronger relationships among friends, coworkers, and customers. More specifically, in this conversation skills and small talk book, you’ll pick up concrete tactics and tips like these: · Share Air Time · Identify Topics of Interest for Varied Groups and Individuals · Ask Provocative Questions to Engage in a Meaningful and Memorable Way · Prepare Talking Points · Learn to Bridge · Frame to Action · Choose Not to Lose with Your Words · Don’t Let Diction and Dialect Detract from Your Credibility · Check Word Usage and Pronunciations · Tackle Taboo Topics with Caution So if your goal is to improve conversation skills, master these techniques before your next industry conference, cocktail party, job interview, or family get-together. Author and speaker Dianna Booher shares the same in-depth insights on business and personal communication that she offers to her Fortune 500 clients during keynotes and workshops. As founder and CEO of Booher Research, she’s an internationally recognized leadership communication and executive presence expert. She’s the author of 49 books, published in 62 foreign-language editions (Penguin Random House/Perigee, HarperCollins, Warner, McGraw-Hill, and Thomas Nelson).

Download or read book From Contact to Contract written by Dianna Booher and published by Kaplan; Reprinted by Booher Research Institute. This book was released on 2014-05-14 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you one of the 16 million Americans working as a sales professional? Are you a small business owner, consultant, doctor, lawyer, or other business professional who must sell your services and promote your credibility to succeed? If so, you need practical, easy-to-apply information on the art of effective selling and sales communication—whether selling to difficult customers or selling to interested, decisive buyers. In From Contact to Contract, you’ll learn to master specific steps that help you: · Structure your sales conversation to keep it moving toward your sales goal · Use strategic persuasion techniques to turn information into real communication · Engage buyers with interactive sales presentations of your products and services · Negotiate to maintain profit margins · Gain commitments from customers and prospects · Communicate with difficult buyers · Manage your pipeline productively · Generate leads · Stay motivated during a competitive upsurge or economic downturn No time to read in your fast-paced sales job? Maybe you have a high quota and a pressing deadline? Then pick up the book and go straight to the help you need with a specific prospect. You’ll find summary headlines of each key sales tip or communication tip. This easy-to-skim format and brief entries are written with you––a fast-paced sales professional or entrepreneur––in mind. Review the comprehensive collection of 432 tips and best practices without getting bogged down in long explanations of sales theory and models. Whether selling to big companies and senior executives or selling to the individual buyer, you can apply these practical sales techniques and advice immediately. In fact, watch how From Contact to Contract becomes the sales primer you use again and again. Author and sales communication expert Dianna Booher shares the same sales and marketing strategies in this book that she offers in person to her Fortune 500 clients. These strategies and selling techniques come directly from her corporate programs on proposal writing, business writing, technical writing, sales presentations, and interpersonal communication. 291 pages. Also available in Kindle and Paperback format!

Download or read book What More Can I Say written by Dianna Booher and published by Penguin. This book was released on 2015-01-06 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: An essential guidebook for honing business communication skills... Communications expert Dianna Booher provides an essential nine-point checklist for success in the art of communication and persuasion—for building solid relationships, and for increasing credibility in the workplace. With lessons from politics, pop culture, business, family life, and current events, the book identifies common reasons that communicators fail to accomplish their goals, along with examples and analyses of messages that succeed and those that fail.

Download or read book Persuasive Presentations written by Dianna Booher and published by AudioInk. This book was released on 2008 with total page 30 pages. Available in PDF, EPUB and Kindle. Book excerpt: Stand out from the crowd of competitors clamoring for the same business!This 27-page ebook provides 38 tips to help you focus on the finer points of sales presentations and management presentations. You'll learn How to get the get the right people in the room When to stand or sit to best accomplish your purpose When to tell a success story or a failure story to influence a buyer When to use data-and when not How to ask for commitments along the way When to use precise numbers and when to round them off How to identify the best visual support for your message...and many more tips to improve your presentation skills and bring your listeners to a "yes" decision!"

Download or read book How to Write Sympathy Letters and Notes written by Dianna Booher and published by Booher Research Institute. This book was released on 2012-01-31 with total page 50 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you saddened but unsure about how best to express your deep feelings in the face of loss, sorrow. or tragedy? Do you find yourself starting a note over again and again because your words sound too cold, too graphic, insincere? In sympathy situations, friends and family have the greatest need to hear from you. Don’t leave them wondering about your lack of concern. But how to write sympathy notes that adequately convey your heart-felt emotions is no easy task. When you aren’t finding the right words to express comfort, you can make the sympathy note or sympathy letter writing process a little easier in this stressful situation with our professionally written collection of condolence notes. You’ll find these emails or notes of sympathy for both personal and business situations: · Death of a child · Death of a parent · Death of a spouse · Death of other relatives · Miscarriage · Death of pet · Disaster—loss of home · Disaster—loss of business · Business failure · Personal failures · Financial ruin · Loss of job—friend · Loss of job—coworker · Illness--get well soon · Terminal illness—friend · Terminal illness—acquaintance · Wedding—cancelled · Divorce—to parents of those getting divorce · Divorce—to friend or relative getting divorce · Criminal conviction · Crime victim How to Use This Collection of Sympathy Letters and Notes You have two choices: 1. Download the PDF package and select the sample sympathy letter you need. Then copy and paste it into Microsoft Word or any other word processor. Send it out. 2. Read samples to “get the flavor” of what the sympathy letter or note should say. Then “pick and choose” sentences you like to use in composing your own sympathy letter or note. Total Number of Letters and Notes: 40 Total Number of Situations/Topics: 24 If you need a sympathy letter or note to show someone you care and you can’t find exactly the right words, let us help with this professionally written package that offers many choices to help you express your thoughts. Award-winning author of 49 books (published by Simon and Schuster/Pocket Books, Random House/Ballantine, McGraw-Hill, Wiley, Warner, and Thomas Nelson), Dianna Booher provides just the right words with these ready-to-go, sympathy notes that will help you say just the right thing, in just the right way, for every situation.

Download or read book How to Write Sympathy Letters amp Notes written by Dianna Booher and published by AudioInk. This book was released on 2012-01-31 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you saddened but unsure about how best to express your deep feelings in the face of sorrow or tragedy? In sympathy situations, friends and family have the greatest need to hear from you. Don't leave them wondering about your lack of concern. Begin your letter or note with a straightforward comment about your feelings-your sadness, your shock, your sorrow, or your concern. Mention something positive you remember about the individual or, if you did not know him or her personally, recall something you've heard others say. Let the reader know that you understand the extent of the loss or the painful situation in the case of a misfortune. But do show sensitivity. Avoid adding gruesome details or increasing the pain. If possible, and if you're sincere, offer to help in some specific way: Be brief. You don't need to go into all the details of the situation-how you heard the news or what so-and-so told you. Your caring concern in "I am so sorry" speaks volumes. Close with a comforting phrase-a final thought that reflects your concern and is appropriate to your relationship with the person. Make your words genuine and personal-as if you were talking face to face. This is not a task that you should delegate to someone else. Use your personal stationery or card. Typically, you should write the note by hand. But if you're writing to a business colleague or client, a typed letter is acceptable-depending on the closeness of the association.If you'd like to make the sympathy letter writing process even easier, we can help even more. If you still can't find the right words to express comfort, try our professionally written package of sympathy letters and notes.You'll find sample sympathy letters for both personal and business situations: Personal Sympathy and Business Sympathy Letters Death of a child Death of a parent Death of a spouse Death of other relatives Miscarriage Death of pet Personal failures Disaster-loss of home Disaster-loss of business Business failure Financial ruin Loss of job-friend Loss of job-coworker Get well soon Terminal illness-friend Terminal illness-acquaintance Wedding-cancelled Divorce-to parents of those getting divorce Divorce-to friend or relative getting divorce Criminal conviction Crime victim"

Download or read book Leading Effective Meetings written by Dianna Booher and published by Booher Research Institute. This book was released on 2012-02-11 with total page 91 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you often feel that you’re required to attend meaningless meetings? Have you ever “tuned out” to respond to texts or emails when others digressed on tangents? Do you ever leave a meeting frustrated that the group did not come to a decision about an urgent matter? Then why suffer through another monotonous business meeting? Apply the basics and best practices in managing business meetings to get results––or neglect them and waste everyone's time. If you’re serious about how to conduct a meeting—whether at work or in your neighborhood committee role, you must master how to conduct a meeting that leads to results. Be known as a meeting leader who gets things done! Among other excellent business meeting techniques, you’ll learn to: · Build an effective meeting agenda · Encourage participation—if you want it, · Avoid situations that can derail the meeting · Lead with personal credibility and excellent presentation skills · Shorten the process leading to quality decision-making with appropriate analysis and meeting discussion techniques · Deal effectively with problem participants by using masterful facilitation skills. In this slim book, Dianna Booher offers 72 tips that will help you with every aspect of running a productive meeting--from assessing whether a meeting is necessary to rewarding the creativity and hard work of meeting participants. Consultant to more than half of the Fortune 500 and award-winning author of 49 books (published by Simon and Schuster/Pocket Books, Random House, McGraw-Hill, Wiley, Warner, and Thomas Nelson), Dianna Booher provides readers with the same business meeting tips that she and her team routinely teach in their meeting facilitation training programs. So take charge! Lead your next meeting productively and end with profitable outcomes to show for your time and effort!

Download or read book Leadership written by Dr Larry F Ross, Sr and published by Xlibris Corporation. This book was released on 2012-07 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership plays a major role in everything that we do in life. Though effective leadership is a personal role that requires individual thinking and attainment, one must make sure that it is focused on the overall success of the organization. However, there are other roles that are directly tied up in what we call leadership and some of the roles include self-leading, managing change, empowering people, leading by example, delegating authority, facilitating cooperation, and building and leading a team.Leadership is not just power but for the most part, it is about relationships. Leadership is also about one's power to reward and punish in a nondiscriminatory manner. To have a certain style or persona that ensures people will support your implementation of goals for the success of the organization. However, at the end of the day, you will never get there without fi rst leading oneself to do the right thing in all of your endeavors. One learns leadership by being a leader.This cannot happen unless you have the proper skills (visionary, trustworthy, inspirational, etc.) because leaders must balance many roles to be successful. However, sometimes you need help to guide and remind you how to take a course of action. This book serves as a sounding board to help guide you with its recording of best practices. Climb the ladder of leadership; hired, trainee, mentor, team lead, supervisor, manager, and executive and let people know that you can successfully lead with every step you take.

Download or read book Successful Sales and Marketing Letters and Emails written by Dianna Booher and published by Booher Research Institute. This book was released on 2012 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Ever struggled to make your follow-up email to your sales appointment say something more meaningful than "thank you for meeting"? Have trouble getting a prospect to commit to more than, "Email me some information on that, and I'll take a look"? How do you introduce yourself as the new BD manager when the inactive account doesn't even remember your company name? So what do you put in your proposal cover letter that hasn't already been said in the full proposal? If these issues present problems when you sit down to write a customer or prospect, you're not alone. But if you're a sales professional or entrepreneur, then you know that writing letters and emails to your prospects and clients can be your most powerful sales tool. But is it? Really? Or is that the "paperwork" that gets put off until overcome by events? Unlike the spoken word that quickly fades from memory, the written word has staying power - power that can deliver your message while building lasting relationships. And if you're a business development or marketing manager, then you know that writing sales letters and marketing emails is a valuable and necessary part of your job. But writing can eat away hours and hours of your time! Successful Sales and Marketing Letters and Emails provides you with an effective, fast way to generate powerful prose on all the routine and sensitive issues you face each day: Setting up sales appointments Following up on client and prospect meetings Dealing with disgruntled customers Introducing new products or services Announcing the discontinuation of a product or service Encouraging a distributor to increase volume Raising prices Introducing a new business development manager to the territory Reactivating "inactive" accounts Changing the commission structure Handling credit and collection issues Requesting testimonials Asking for referrals Engaging clients or prospects with "staying in touch" contacts Getting people to complete your customer satisfaction surveys This collection of 399 sample sales letters and emails will save you time, increase your sales, open new business development opportunities, strengthen your marketing position, and increase goodwill among your customers and employees. These sample sales letters and marketing letters are grouped into these main categories. You'll find sales letter templates to handle the entire customer experience A-Z: -- The Sales Cycle (106 sample sales letters or emails) -- Routine Customer Transactions (82 sample sales letters or emails) -- Goodwill and Ongoing Customer Relations (41 sample sales letters or emails) -- Sales and Marketing Management (82 sample sales and marketing letters or emails) -- Credit and Collection (77 sample letters or emails) How to Use This Successful Sales and Marketing Letters Package You have two choices. Either . . . 1. Download the PDF package and select the samples sales letter or marketing letter you need. Then copy and paste it into Microsoft Word or any other word processor. Send it out. 2. Read samples to "get the flavor" of what the sales letter or marketing letter should say. Then "pick and choose" sentences you like to use in composing your own sales letter. Total Number of Marketing and Sales Letters and Emails: 399 Total Number of Situations/Topics: 101 If you need a sales letter or marketing letter to communicate your message clearly, concisely, and compellingly - and you don't have the time or the skill to find exactly the right words - this collection is your answer. Author Dianna Booher has "handled the paperwork" so you can get on with what you do best-selling in person and on the phone! Dianna Booher is an award-winning author of 49 books published by Simon and Schuster/Pocket Books, Random House/Ballantine, McGraw-Hill, Wiley, Warner, and Thomas Nelson.

Download or read book Credit and Collection Letters and Emails written by Dianna Booher and published by Booher Research Institute. This book was released on 2011-12-21 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Is the delay in payment putting a severe dent in your cash flow? Do you need to set up a credit line personally or in your small business—but fear sounding amateurish in your request? Nothing captures the attention of a letter or email recipient as much as money issues––their money or yours. Whether depositing, withdrawing, lending, or borrowing, you want to make sure you provide all the facts––and get all the facts. In this book you’ll learn and become confident in all areas of credit and collection management. Additionally, you’ll learn to communicate intelligently with your customers about other miscellaneous matters of accounts receivable collection, banking, finance, and taxes. As a borrower for personal or family needs, you'll find sample letters for many areas that you must handle individually—aside from those issues that any credit and collection role at work might require: · When you have borrowed money · How to motivate creditors to work with you during difficult times · When requesting a loan · When addressing friends or family regarding money issues In your collection position at work, you of course realize the need to learn how to deal with sensitive money matters such as lending, borrowing, and collecting where tone becomes very important in reaffirming customer commitments and in keeping any personal relationship intact. The image you create with your writing style and with your thoroughness often makes an impression that spills over into the business transaction and lending decision itself. These credit and collections letter examples and alternate phrases cover a wide range of categories: · Requesting credit · To creditors promising payment · Investigations · Offering Credit · Refusing Credit · Cancelling Credit · Collection letters and emails for accounts receivable If you’d like to spend up your accounts receivable collection, then these business collection templates provide the right wording to get the money in your door without putting distance in the customer relationship!

Download or read book Dealing with Difficult Buyers written by Dianna Booher and published by AudioInk. This book was released on 2012-01-30 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt: All successful salespeople have to deal with them. It's part of doing business--handling the dreaded difficult buyer or blocker. To understand what makes them tick and to turn them around from foe to friend is essential if you want to earn a lucrative piece of the business they control. Dianna Booher has done it again with her in-depth insights on human behavior. She gives you the roadmap into the difficult buyer's mind so you navigate your way to a more successful sales outcome. Dianna is an internationally recognized executive communication and sales expert and author of 45 books, published in 26 countries, and in 20 foreign languages. Learn tips and tactics to deal with the staller, the helpless, whiner, the know-it-all, the tyrant, the incompetent, and a number of types you've encounter along the way. Don't let one negative gatekeeper stand in your way of serving all the rest of your customers.

Download or read book Negotiating So Everyone Feels Like a Winner written by Dianna Booher and published by AudioInk. This book was released on 2012-02-11 with total page 37 pages. Available in PDF, EPUB and Kindle. Book excerpt: Develop win-win situations for all parties.Proposing an idea with colleagues? Negotiating the salary for a new job? Buying a product or service? Learn to negotiate like the pros: Evaluate your position, situation, and offerings. Use appropriate questioning techniques to gather valuable information to formulate your negotiation goals. Structure your negotiation strategies and discussions for best outcomes. Recognize and avoid common pressure tactics."

Download or read book Creating Personal Presence written by Dianna Booher and published by Berrett-Koehler Publishers. This book was released on 2011-10-03 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Personal presence is difficult to define but easy to recognize. People with presence carry themselves in a way that turns heads. When they talk, people listen. When they ask, people answer. When they lead, people follow. Personal presence can help you get a date, a mate, a job, or a sale. It can help you lead a meeting, a movement, or an organization. Presence is not something you’re born with—anyone can learn these skills, habits, and traits. Award-winning speaker and consultant Dianna Booher shows how to master dozens of small and significant things that work together to convey presence. She details how body language, manners, and even your surroundings enhance credibility and build rapport. You’ll learn to use voice and language to demonstrate competence, deliver clear and memorable messages, and master emotions. You’ll learn to think strategically, organize ideas coherently, and convey to others genuine interest, integrity, respect, and reliability. Take her self-assessment to measure your progress. With Dianna Booher’s expert, entertaining advice, you can have the same kind of influence as the most successful CEOs, celebrities, and civic leaders. "