Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Download or read book Interview Questions and Answers written by Richard McMunn and published by How2Become Ltd. This book was released on 2013-05 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Customer Success written by Nick Mehta and published by John Wiley & Sons. This book was released on 2016-02-29 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses. Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you: Understand the context that led to the start of the Customer Success movement Build a Customer Success strategy proven by the most competitive companies in the world Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.

Download or read book Who written by Geoff Smart and published by Ballantine Books. This book was released on 2008-09-30 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this instant New York Times Bestseller, Geoff Smart and Randy Street provide a simple, practical, and effective solution to what The Economist calls “the single biggest problem in business today”: unsuccessful hiring. The average hiring mistake costs a company $1.5 million or more a year and countless wasted hours. This statistic becomes even more startling when you consider that the typical hiring success rate of managers is only 50 percent. The silver lining is that “who” problems are easily preventable. Based on more than 1,300 hours of interviews with more than 20 billionaires and 300 CEOs, Who presents Smart and Street’s A Method for Hiring. Refined through the largest research study of its kind ever undertaken, the A Method stresses fundamental elements that anyone can implement–and it has a 90 percent success rate. Whether you’re a member of a board of directors looking for a new CEO, the owner of a small business searching for the right people to make your company grow, or a parent in need of a new babysitter, it’s all about Who. Inside you’ll learn how to • avoid common “voodoo hiring” methods • define the outcomes you seek • generate a flow of A Players to your team–by implementing the #1 tactic used by successful businesspeople • ask the right interview questions to dramatically improve your ability to quickly distinguish an A Player from a B or C candidate • attract the person you want to hire, by emphasizing the points the candidate cares about most In business, you are who you hire. In Who, Geoff Smart and Randy Street offer simple, easy-to-follow steps that will put the right people in place for optimal success.

Download or read book Train Customer Service Reps for Success written by Rachel Armstrong and published by Association for Talent Development. This book was released on 2014-10-24 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customers now have many ways to get in touch with companies, whether via phone and email or social media and online chats. They have expectations, and organizations need to meet those demands to remain competitive. In this issue of TD at Work, Rachel Armstrong details how talent development professionals can ensure that customer service teams are providing customer experiences that meet high standards. She details: · The skills customer service teams need to meet customers’ expectations · Techniques for training new hires for those skills · Methods to effectively support customer service reps after the training program · Ways to prepare reps for the futureTools and resources included in this issue are a needs assessment checklist and blended learning ideas and planning charts.

Download or read book The Sales Enablement Playbook written by Cory Bray and published by Createspace Independent Publishing Platform. This book was released on 2017-06-23 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: In The Sales Enablement Playbook, sales veterans Cory Bray and Hilmon Sorey provide insights into creating a culture of sales enablement throughout your organization. This book provides a series of stand-alone chapters with frameworks and tactics that you can immediately implement, regardless of company size or industry. Whether you are a sales executive, sales practitioner, or a non-sales executive looking for ways to impact growth, The Sales Enablement Playbook will help you identify your role in a thriving enablement ecosystem.

Download or read book Saunders Strategies for Test Success 2016 2017 written by Linda Anne Silvestri, PhD RN and published by Elsevier Health Sciences. This book was released on 2015-08-18 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: Preceded by: Saunders 2014-2015 strategies for test success / Linda Anne Silvestri, Angela Silvestri. 3rd ed. c2014.

Download or read book Saunders 2014 2015 Strategies for Test Success Pageburst E Book on VitalSource Passing Nursing School and the NCLEX Exam 3 written by Linda Anne Silvestri, PhD RN Faan and published by Elsevier Health Sciences. This book was released on 2013-08-29 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: Updated to reflect the most current NCLEX(r) test plans, Saunders 2014-2015 Strategies for Test Success: Passing Nursing School and the NCLEX Exam, 3rd Edition helps you learn the reasoning skills you need to pass any nursing test from routine quizzes to the NCLEX examination. It offers strategies for time management, critical thinking, and problem solving, and includes realistic, NCLEX exam-style practice questions and tests. This edition adds new study tips and hints, and expands its coverage of alternate item format questions. Written by Linda Anne and Angela Silvestri, this essential resource gives you the tools you need to overcome test anxiety and prepare for NCLEX success.1,000 online practice questions allow you to apply the strategies learned from the text in a realistic electronic testing environment.An emphasis on comprehensive test preparation helps you develop, refine, and apply the reasoning skills you need to succeed throughout nursing school and on the NCLEX examination. Chapters on specific question content such as prioritization, pharmacology, and delegation provide numerous examples to prepare you for higher-level questions.A "Developing Study Skills" chapter provides helpful tips on improving time management for more efficient exam preparation.Helpful "Tips for the Beginning Nursing Student" highlight the most important concepts needed for exam success. UPDATED and Unique! "Test-Taking Strategies "now" "highlight topics you may review for further remediation in "Saunders Strategies for Test Success" and "Saunders Comprehensive Review for the NCLEX Exam."New! 500 more practice questions have been added to the Evolve companion website, bringing the total to 1,000 questions.Expanded coverage of alternate item format questions includes a NEW chapter with explanations and strategies for analyzing and answering these questions, updated practice questions, and a special icon highlighting these question types.

Download or read book EMPOWERED written by Marty Cagan and published by John Wiley & Sons. This book was released on 2020-12-03 with total page 435 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Great teams are comprised of ordinary people that are empowered and inspired. They are empowered to solve hard problems in ways their customers love yet work for their business. They are inspired with ideas and techniques for quickly evaluating those ideas to discover solutions that work: they are valuable, usable, feasible and viable. This book is about the idea and reality of "achieving extraordinary results from ordinary people". Empowered is the companion to Inspired. It addresses the other half of the problem of building tech products?how to get the absolute best work from your product teams. However, the book's message applies much more broadly than just to product teams. Inspired was aimed at product managers. Empowered is aimed at all levels of technology-powered organizations: founders and CEO's, leaders of product, technology and design, and the countless product managers, product designers and engineers that comprise the teams. This book will not just inspire companies to empower their employees but will teach them how. This book will help readers achieve the benefits of truly empowered teams"--

Download or read book The Seven Pillars of Customer Success written by Wayne McCulloch and published by Lioncrest Publishing. This book was released on 2021-04-27 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a customer success leader, whose insight do you rely on for success? Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs written by success professionals sharing their experiences and strategies, but how do you know what will work for your specific situation? Whose advice is the expertise you can trust? Wayne McCulloch has more than 25 years of experience in the software industry-years spent in training, adoption, and customer experience, the building blocks for customer success. Now he's sharing what he knows as a chief customer officer leading global success functions. In The Seven Pillars of Customer Success, Wayne provides an adaptable framework for building a strong customer success organization. From customer journey actions to the development of transformation advisors, you'll read detailed examples of how companies have put these seven pillars to the test. To create a culture of customer success and stand out in the marketplace, you need a proven framework and knowledgeable perspective-this book provides both, and more.

Download or read book Saunders 2014 2015 Strategies for Test Success E Book written by Linda Anne Silvestri and published by Elsevier Health Sciences. This book was released on 2013-06-11 with total page 283 pages. Available in PDF, EPUB and Kindle. Book excerpt: An essential resource for any nursing student, this invaluable guide gives you the tools you need to overcome text anxiety and develop effective study habits. Key topics include time management, critical thinking, and problem solving, with tips to help you tackle any nursing test — from a routine quiz to the NCLEX® examination. You’ll learn how to confidently evaluate and identify the correct answer for a variety of test question types, including alternate item formats, with chapters on the nursing process, prioritization methods, and safety strategies. This title includes additional digital media when purchased in print format. For this digital book edition, media content may not be included. Coverage of detailed critical thinking methods offer valuable clues to help you analyze and uncover the correct answer option for all question types, including multiple-choice, true-or-false, and alternate item-format questions Chapters on specific question content, such as prioritization, pharmacology, management, and delegation, provide numerous examples to prepare you for higher cognitive level questions A fun, two-color design features cartoons and bold designs to help visual learners become better overall test-takers. Linda Silvestri’s hallmark Pyramid Points in the margins highlight the most important concepts you need to learn for exam success. Refocused content emphasizes comprehensive test preparation to help you develop, refine, and apply the reasoning skills you need to succeed throughout nursing school and on the NCLEX® examination. A new chapter on reducing test anxiety offers simple strategies you can use to control test-induced stress and gain the confidence you need to pass exams. A new chapter on developing a structured study plan provides helpful tips for improving time management for more efficient exam preparation.

Download or read book Certified Internal Auditor CIA Part 3 Test Bank Questions 2020 written by MUHAMMAD ZAIN and published by Zain Academy. This book was released on 2019-12-15 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: Let me present you the collection of Certified Internal Auditor (CIA) Part 3 Test Bank Questions 2020 Book. The CIA test bank contains the 650 multiple choice questions. The best part of this CIA training material is that it contains explanation to the correct as well as incorrect choices so that candidates can highlight their strength and weaknesses and take necessary corrective courses of action. The candidates will be confident in CIA exams conducted by Institute of Internal Auditors (IIA).

Download or read book The Architect s Handbook of Professional Practice written by Joseph A. Demkin and published by John Wiley & Sons. This book was released on 2008-03-24 with total page 1040 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This updated resource covers all aspects of architectural practice, featuring: new material of sustainable design, managing multiple offices, lifelong learning, mentoring, and team building; revised content on programming, project management, construction contract administration, risk management, and ethics; and coverage of small firm considerations as well as emerging issues such as integrated practice and integrated project delivery."--Jacket.

Download or read book Transform Customer Experience written by Isabella Villani and published by John Wiley & Sons. This book was released on 2019-01-18 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your customers are your future. Smartphones, social media and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them? By mapping their journeys, identifying potential hazards and reshaping your business with customer experience (CX) at its heart. From services to products, online to in-person, small-scale to multinational, your customers’ loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution. Transform Customer Experience offers real-life insights into effective strategies for developing and implementing Customer Experience (CX) programs in a range of corporate, governmental and non-profit environments. • Shows you how to address dimensions of diversity in the customer base • Outlines customer journey mapping • Discusses the implications of customers’ omnichannel engagement • Addresses the importance of positive employee experience in establishing a supportive CX culture. Transform Customer Experience explains why you need to embed customer experience in your organisation and shows you how to do it.

Download or read book Individual Assessment written by Kristin O. Prien and published by Psychology Press. This book was released on 2003-05-14 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Indiv. Assessment for selection & develop. is very important to organizations and managers. This book will provide a structure and core set of principles for teaching others how to do it. It can serve as a reference or supplemental textbook.

Download or read book Enterprise Operations Management Handbook Second Edition written by Steven F. Blanding and published by CRC Press. This book was released on 2020-10-14 with total page 482 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Enterprise Operations Management Handbook provides the expert advice and guidance of hundreds of leading computing practitioners and consultants. Covering all major areas of enterprise operations management, this edition provides essential information for managing a modern, evolving data center. Topics include business issues, technology issues, and operational issues. This current, practical reference also reviews such critical areas as strategic planning, data center management, data center controls, systems planning, network technology, contingency planning, human resource planning, desktop computing, and future directions. The Enterprise Operations Management Handbook serves as an invaluable tool for designing, building, and maintaining a high-performance, service-oriented data center.

Download or read book HESI Comprehensive Review for the NCLEX PN Examination E Book written by HESI and published by Elsevier Health Sciences. This book was released on 2014-03-01 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prepare for success on your HESI exit exam and the NCLEX-PN®! The HESI Comprehensive Review for the NCLEX-PN® Examination, 4th Edition provides a complete, all-in-one review of the information you need to know. Written in an easy-to-read outline format, this study tool breaks down chapters by clinical areas and topics emphasized on the NCLEX-PN exam. Rationales are provided for incorrect answers and help you address any areas of weakness. The companion Evolve website offers 500 practice questions, giving you valuable practice in the same electronic testing format you will experience on your nursing school exit exam and on the NCLEX-PN exam. Detailed rationales explain correct and incorrect answer options for practice questions. HESI Hint boxes highlight important clinical information and concepts commonly tested on the NCLEX-PN exam. Pharmacology tables summarize the need-to-know drug therapy content emphasized on the NCLEX-PN exam. Critical thinking study questions reinforce key concepts and content, and also include answer guidelines. Chapters organized by clinical area make it easy to find and study review topics. The Evolve companion website includes 500 NCLEX practice questions, including alternate item formats, providing a testing experience similar to the nursing school exit exam and the NCLEX-PN licensure examination. Updated content reflects the latest NCLEX-PN® test plan. 130 NEW questions are added to the Evolve companion website, bringing the overall total to 500 test questions. NEW fill-in-the-blank and prioritizing questions familiarize you with the new alternate item format item types included on the NCLEX-PN exam. NEW Gerontology quiz prepares you for the exam’s questions on this subject.