Download or read book Citizen Evaluation of Local Government Performance and Service written by Catherine McNamara and published by . This book was released on 2012 with total page 155 pages. Available in PDF, EPUB and Kindle. Book excerpt: Government performance and accountability have grown to be predominant areas within public administration literature over the last forty years. The research presented in this dissertation examines the relationship between citizen satisfaction and local government performance. Citizen review of service delivery provides vital feedback that facilitates better resource management within local government. Using data from a single jurisdiction, two aspects of citizen satisfaction are reviewed. This includes citizen review of overall city performance, and citizen satisfaction with individual service delivery. Logit regression analysis is used to test several factors that affect citizen evaluation of service delivery in local government, while ordinary least squares regression is used to test the relationship between personal factors and citizen evaluation of specific local services. The results generated four major findings that contribute to the scholarly body of knowledge and local government knowledge application. First, citizens who are predisposed to supporting the local jurisdiction are more likely to rate service delivery high. Second, customer service is important. Third, those who experience government services similarly will collectively react similarly to the service experience. Finally, the length of residency has an impact on satisfaction levels with specific services. Implications for the literature as well as for practice are discussed.
Download or read book The State and Local Government Performance Management Sourcebook written by Anne Spray Kinney and published by . This book was released on 2010-06-01 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Vitalizing Local Government Performance Citizen Participation and Socioeconomic Development written by Ganesh Prasad Pandeya and published by Cambridge Scholars Publishing. This book was released on 2024-03-21 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is about citizen participation and its effects on local planning and local accountability, showing how participation can improve local government performance. It addresses the rhetoric of citizen participation and its negative effects such as discrimination, exclusions, elite captures, clientelism, and shallow participation. Applying mixed-methods of analysis, the book argues that local government performance depends substantially on circumstances, especially the degree of citizen participation, level of socioeconomic development, and the achieved state of social mobilization. As participation takes place in diverse socioeconomic and cultural settings, merely reforming institutions to make participation more inclusive and democratic alone is not sufficient.
Download or read book Policy Evaluation for Local Government written by Terry Busson and published by Praeger. This book was released on 1987-12-04 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: This collection of fifteen original essays examines methods of policy evaluation, performance measurement, fiscal cutback effects, and strategies of economic development in American local government. Each essay addresses, not only techniques of analysis, but also the application of those techniques to actual local government policy problems in areas such as urban development, policing, economic development, citizen satisfaction with services, personnel, and licensing, among others.
Download or read book Performance Review in Local Government written by Rob Ball and published by Routledge. This book was released on 2018-08-10 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: First published in 1998, this volume responds to the increase in performance review driven by government policies and examines the performance environment and processes for local government. Rob Ball explores the political and managerial environment before moving onto service planning, performance indicators and the Citizen’s Charter along with case studies. It is hoped to be of particular interest to undergraduate and postgraduate students of public administration or public management.
Download or read book A Quick Guide to Citizen initiated Performance Assessment for Local Governments written by Alfred Tat-Kei Ho and published by . This book was released on 2004 with total page 23 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Citizen Centered Governance written by Anwar Shah and published by . This book was released on 2007-03 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The development literature is replete with failed attempts to reform public sector governance in developing countries. This book, written by Matthew Andrews and Anwar Shah, argues that technocratic approaches to public sector reform are unlikely to succeed in the future as well. Instead citizen empowerment through a rights-based approach to demand accountability from their governments and a results-based culture of governance holds significant potential for success. The authors present a comprehensive framework to accomplish these goals through institutional reforms, and they highlight examples from international practices in which elements of such approaches have been implemented. This important new series represents a response to several independent evaluations in recent years that have argued that development practitioners and policy makers dealing with public sector reforms in developing countries and, indeed, anyone with a concern for effective public governance could benefit from a synthesis of newer perspectives on public sector reforms. This series distills current wisdom and presents tools of analysis for improving the efficiency, equity, and efficacy of the public sector. Leading public policy experts and practitioners have contributed to the series.
Download or read book Managing Local Government written by Kimberly L. Nelson and published by CQ Press. This book was released on 2017-08-04 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Local Government: An Essential Guide for Municipal and County Managers offers a practical introduction to the changing structure, forms, and functions of local governments. Taking a metropolitan management perspective, authors Kimberly Nelson and Carl W. Stenberg explain U.S. local government within historical context and provide strategies for effective local government management and problem solving. Real-life scenarios and contemporary issues illustrate the organization and networks of local governments; the roles, responsibilities, and relationships of city and county managers; and the dynamics of the intergovernmental system. Case studies and discussion questions in each chapter encourage critical analysis of the challenges of collaborative governance. Unlike other books on the market, this text’s combined approach of theory and practice encourages students to enter municipal and county management careers and equips them with tools to be successful from day one.
Download or read book Performance Measurement Sea Change written by Kathryn Kloby and published by ICMA Publishing. This book was released on 2014-04-15 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Local Government: Cases in Effectiveness: Policy Implementation, Productivity, and Program Evaluation: Performance Measurement Sea Change focuses on the challenges associated with implementing a performance measurement initiative in a culture resistant to the notion of collaborating to improve performance. This e-book portrays the strategies needed to get buy-in from all stakeholders.
Download or read book Government Performance Management in China written by Bin Wu and published by Springer. This book was released on 2019-07-30 with total page 365 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explains the basic concepts of the performance management, including the achievement of government goals, management capacity, administrative efficiency and policy effects. Taking Hangzhou, one of the largest cities in China, as an example, the book offers readers a new dimension through which the government can be understood and reformed—performance. Performance management has become an important component of public administration in China, and its use is beneficial in evaluating performance and social benefit. It also incentivizes civil servants to become more motivated and innovative, prevents the development of a bureaucratic atmosphere and facilitates communication between the public sector and the people. The book first introduces the concept of the performance management, providing a detailed description of its history, basic theories and its development. It then discusses the evolution of the system (from objective-based responsibility system evaluation to “vote for excellence”), its three basic areas (performance management on the national, local and municipal levels) and its key components: openness, democracy, accountability and performance. This book allows readers to gain a deeper understanding of the importance of government performance management in China and its contribution to the modernization of state governance and political legitimacy.
Download or read book Citizen Evaluation of Local Government Services written by Douglas Scott and published by . This book was released on 1974 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Public Services Delivery written by World Bank and published by World Bank Publications. This book was released on 2005 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.
Download or read book Fostering blueprints for local government development written by Marissa M. Bell, and published by RTI Press. This book was released on 2014-12-29 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Local Government Development Framework (LGDF) is a local governance performance measurement and monitoring tool based on government-citizen collaboration. Developed by RTI International, the LGDF provides for the establishment of demand-driven benchmarks and participatory assessments for the improvement of local governance, service delivery in particular. The paper presents the development-project origins of the LGDF beginning in the 1980s, comparatively examines LGDF’s strengths and weaknesses, and provides a step-by-step discussion of its utilization. Four developing countries in which the LGDF has been applied serve as examples. The LGDF involves, first, the establishment of performance benchmarks for the priority functions of the local government. Second, local officials and community stakeholders come together to collaboratively assess and score progress toward achieving the benchmarks. Third, local officials working with stakeholders develop action plans for achieving priority objectives. Finally, the process is regularly repeated to identify areas of improvement and future capacity-building needs. Successful implementation of the LGDF, we conclude, requires leadership, well-aligned political incentives, proper design and implementation, and dedication to the process. Yet it has withstood the test of time and proven to be an effective tool for bringing government together with the community to achieve local development objectives.
Download or read book Using Performance Measurement in Local Government written by Paul D. Epstein and published by Van Nostrand Reinhold Company. This book was released on 1984 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Measures of Citizen Evaluation of Local Government Services written by Rand Corporation and published by . This book was released on 1970 with total page 75 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Open Government Concepts Methodologies Tools and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2019-09-06 with total page 2581 pages. Available in PDF, EPUB and Kindle. Book excerpt: Open government initiatives have become a defining goal for public administrators around the world. As technology and social media tools become more integrated into society, they provide important frameworks for online government and community collaboration. However, progress is still necessary to create a method of evaluation for online governing systems for effective political management worldwide. Open Government: Concepts, Methodologies, Tools, and Applications is a vital reference source that explores the use of open government initiatives and systems in the executive, legislative, and judiciary sectors. It also examines the use of technology in creating a more affordable, participatory, and transparent public-sector management models for greater citizen and community involvement in public affairs. Highlighting a range of topics such as data transparency, collaborative governance, and bureaucratic secrecy, this multi-volume book is ideally designed for government officials, leaders, practitioners, policymakers, researchers, and academicians seeking current research on open government initiatives.
Download or read book Managing Local Government Services written by Carl W. Stenberg and published by ICMA Press. This book was released on 2007 with total page 470 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Local Government Services, 3rd ed. is a comprehensive text on the subject of local government services relevant to local governments of all sizes. This edition is refocused and updated to include the demographic, economic, technology and cultural trends that affect the management of service delivery. New chapters discuss the shift from ¿government¿ to ¿governance,¿ alternative methods of service delivery, community development, and the five management practices that are fast becoming the standard for professional local government management.Each chapter lays out the manager¿s responsibilities in each service area, and provides effective policies, practices, and procedures. Short case examples give you a practical look at the goals, challenges, and solutions in the manager¿s world.
