Download or read book An application of the American Customer Satisfaction Index Model ACSIM in the Nepalese Mobile Phone Sector written by Kaji Bahadur Dahal and published by GRIN Verlag. This book was released on 2016-05-02 with total page 39 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Paper (postgraduate) from the year 2014 in the subject Business economics - Offline Marketing and Online Marketing, grade: B, Maastricht School of Management, course: MBA, language: English, abstract: Nepalese mobile phone market is one of the fast growing businesses with the penetration rate of at least 67.92% for GSM mobile services. Mobile phone providers have also been competing to offer dynamic services to customers. By doing this research, it is expected to offer inputs to enhance customer satisfaction with mobile services in Nepal. The term ‘customer satisfaction’ has become an emerging issue for academic research as business organizations recognize that customer satisfaction is the only way to win in the given tough competitive business world. The aim of this paper is to measure the antecedents and consequences of overall customer satisfaction with mobile services in Nepal. This study is probably the first of its kind in Nepal, which uses standard customer satisfaction measures (American customer satisfaction index model, (ACSIM) to examine the customer satisfaction with mobile services. It uses a structured questionnaire to collect the data from 242 young mobile users from two colleges in Nepal. Based on the observation, it is found that the influencing antecedents of customer satisfaction are customer expectation, perceived quality and perceived value. Similarly, it is also found that highly satisfied customers are more likely to repurchase and higher price tolerance to price increases by current mobile services provider or price decreases by rival. The result of this study is more applicable to young adult mobile services market in Nepal rather than to entire mobile subscriber population. The study reveals that mobile services provider must focus on improving mobile services quality to increase customer satisfaction and customer loyalty. The value of this study is that it uses well known research model to measure customer satisfaction with mobile services in Nepal.

Download or read book Satisfaction with Mobile Phone Services in Lebanon written by Elie Al Hasrouti and published by . This book was released on 2014 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The American Customer Satisfaction Index ACSI Methodology Report written by National Quality Research Center and published by . This book was released on 1995 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The American Customer Satisfaction Index ACSI Modeling and Analysis Software written by and published by . This book was released on 1995 with total page 83 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Maintaining Representative National Samples of Customers of 200 Companies Within the Survey for the American Customer Satisfaction Index ACSI written by Barbara Everitt Bryant and published by . This book was released on 1996 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book DATE COLLECTION METHODOLOGY FOR THE AMERICAN CUSTOMER SATISFACTION INDEX written by BARBARA EVERITT BRYANT AND ANNE S. MARSDEN and published by . This book was released on 1995 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Data Collection Methodology for the American Customer Satisfaction Index ACSI for the International Conference on Survey Measurement and Process Quality Bristol United Kingdom April 3 1995 written by Barbara Everitt Bryant and published by . This book was released on 1995 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Maintaining Representative National Samples of Customers of 200 Companies Within the Survey for the American Customer Satisfaction Index ACSI written by Barbara Everitt Bryant and published by . This book was released on 1996 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The American Customer Satisfaction Index Baseline Reports written by National Quality Research Center and published by . This book was released on 1994 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book American Customer Satisfaction Index ACSI written by and published by . This book was released on 1994 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book American Customer Satisfaction Index ACSI written by and published by . This book was released on 2005 with total page 115 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book American Customer Satisfaction Index written by and published by . This book was released on 1999 with total page 61 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book American Customer Satisfaction Index written by and published by . This book was released on 1998 with total page 83 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book American Customer Satisfaction Index written by and published by . This book was released on 1999 with total page 87 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Customer Satisfaction with Indian Mobile Services written by M. S. Balaji and published by . This book was released on 2015 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study investigates the antecedents of customer satisfaction with Indian mobiles services. The American Customer Satisfaction Index (ACSI) model is used as the framework to examine the causal relationships among customer expectations, quality, value, satisfaction and loyalty. The responses were collected using a structured questionnaire from 199 post-paid mobile subscribers in a major city in India. The results from structural equation modeling show that perceived quality is an important predictor to customer satisfaction, which ultimately results in trust, price tolerance and customer loyalty. The findings provide valuable managerial insights for managing customer satisfaction and loyalty.

Download or read book American Customer Satisfaction Index ACSI written by and published by . This book was released on 2001 with total page 41 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Sustainability and National Security written by James Hartman and published by . This book was released on 2011 with total page 501 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the importance of sustainability and its impact on the Department of Defense, CSL's National Security Issues Branch has collected works from subject matter experts who cover the topic in a variety of ways in everything from sustainability and national security to sustainability of installations. In particular, Dr. Jim Hartman's chapter, "Sustainability and National Security", examines the evolution of the Army's sustainability program and its contributions to the national strategic security objectives. The growing world population and imbalance of natural resources are expected to affect US, as well as Army, interests. Dr. Hartman asserts sustainability is the nexus to ensure future security, which can only be achieved through the development and implementation of sound business practices. Dr. Hartman opines the Army, as a large institution, is well suited to lead a whole of government approach to sustainability.