Download or read book A Guide for Receptionists in Veterinary Practice written by N. R. Burton and published by . This book was released on 1984 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Veterinary Receptionist s Handbook written by Gaston Janowiak and published by . This book was released on 2021-08-11 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Front desk is responsible for answering inquiries, directing queries to the correct personnel/department. Communication skills and personal appearance are very important and influencing factors. A person should be confident, warm, polite, patient, and sincere to deal with the queries of guests at the Front Office. Read on to discover: - What a profitable front desk looks like and how to know if you have one. - Why your front desk is most likely draining your profits right now, and how to identify and plug the holes in your leaking bucket. - Why transforming your front desk is the answer to 7 out of 10 problems your practice faces every day. - What veterinarians, practice owners, and managers must understand and communicate to staff before attempting any changes to their front desk. Neglect this and you'll have a mutiny. - How your front desk holds the keys to achieving maximum compliance from every client, turning them into loyal, life-long supporters, who will never consider going to any other practice. - How to equip your front desk to handle any situation with ease and confidence, regardless of the circumstance. - The three questions a particular front desk asked each of their clients increased appointment conversions by 524% in one month.
Download or read book The Veterinary Receptionist written by John R. Corsan and published by Elsevier Health Sciences. This book was released on 2008-05-28 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text. The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice' Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness Case studies used to help the reader identify and learn about specific issues and situations The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity Fully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client service Inclusion of more case study boxes and further reading references Fresh 2-colour text for easy reading and increased navigability New, durable cover
Download or read book The Veterinary Receptionist s Handbook written by M. T. McClister and published by Veterinary Medicine Publishing Company. This book was released on 2000 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Practice Made Perfect written by Marsha L. Heinke and published by American Animal Hosp Assoc. This book was released on 2014-05-14 with total page 586 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Front Office Management for the Veterinary Team E Book written by Heather Prendergast and published by Elsevier Health Sciences. This book was released on 2014-03-14 with total page 486 pages. Available in PDF, EPUB and Kindle. Book excerpt: The only book of its kind, Front Office Management for the Veterinary Team focuses on the day-to-day duties of the veterinary team. It offers a complete guide to scheduling appointments, billing and accounting, communicating effectively and compassionately with clients, managing medical records, budgeting, marketing your practice, managing inventory, using outside diagnostic laboratory services, and much more. Written by Heather Prendergast, RVT, CVPM, this manual simplifies essential tasks with step-by-step instructions! Exercises on the Evolve website offer additional practice with front office tasks. Interactive working forms give you experience completing sample checks, deposit slips, patient history forms, and incident reports. The latest information on electronic banking and tax forms ensures that you adhere to the most current financial guidelines. What Would You Do/Not Do boxes provide scenarios to expose you to real-life situations that occur in veterinary practice and guide you through to an appropriate resolution. Review questions test your understanding of concepts presented in each chapter. Practice Point boxes highlight practical information to remember while on the job. Veterinary Practice and the Law boxes provide essential information about laws that you must know in order to run an ethical practice and to protect the practice. Key terms and learning objectives guide you through study of the most important content.
Download or read book AAHA s Complete Guide for the Veterinary Client Service Representative written by Jill Renfrew and published by American Animal Hospital Association. This book was released on 2013 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accompanying CD-ROM contains ... "a Word document of the full contents [of the book]."--Page xv.
Download or read book The Dvm 360 Veterinary Receptionist s Handbook written by M. T. McClister and published by . This book was released on 2014 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers clear, concise instructions on animal care and veterinary customer service such as scheduling appointments, answering the phone, interacting with clients, contributing to practice marketing, handling emergencies, dispensing drugs. It also contains helpful answers to common questions about medical problems, surgical procedures including spay/neuter procedures, diagnostic tests, vaccinations, parasite control, and issues related to both small animals and horses. Revised and refined to reflect the modern veterinary practice, the new 3rd edition features a new chapter on fast-growing social media and web resources for medical/general practice info--Publisher's description.
Download or read book Veterinary Practice Management written by Maggie Shilcock and published by Elsevier Health Sciences. This book was released on 2008-01-01 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical, user-friendly guide to veterinary practice management, this text presents administrative and financial aspects in an understandable format. It also provides all that is needed to be known to run an efficient veterinary practice.
Download or read book A Guide to Oral Communication in Veterinary Medicine written by Ryane E. Englar and published by 5m Books Ltd. This book was released on 2020-07-12 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: Good communication skills provide better clinical outcomes and help avoid minor as well as major mistakes. Approximately 60-80% of negligence claims against vets are related to poor communication, with new graduates especially vulnerable. Communication skills are a growing part of the curriculum in veterinary schools, recognising how fundamental clear communication is to good practice. A Guide to Oral Communication in Veterinary Medicine covers why communication skills are important, the structure of typical communications and suggested approaches, veterinary specific communication pathways and sample scripts between vet and client. Scenarios covered include everyday communication, dealing with challenging situations, different species, different settings, and communication within the veterinary team. The aim is to instil confidence and competence, build professionalism and avoid problems. Most current teaching is based on a toolbox approach developed from the human medicine model. However, there is no set standard for teaching methodology which is why this is primarily a book for students but also includes a section for educators to provide guidance in this nascent subject. 5m Books
Download or read book Tasks for the Veterinary Assistant written by Paula Pattengale and published by John Wiley & Sons. This book was released on 2014-01-28 with total page 654 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tasks for the Veterinary Assistant, Third Edition provides practical, step-by-step instructions for preparing and performing a wide range of veterinary assisting tasks. With expanded coverage of large animal and exotic restraint, anatomy and physiology, nutrition and feeding, digital radiography, and electronic medical records and client communication, this revised edition now includes why and when to perform each task with the preparation and procedure information. The book includes everything from appearance and professional language to equipment maintenance and dental and surgical assisting, making it equally useful for learning new techniques or as a memory refresher. Offering a detailed, comprehensive guide to all aspects of veterinary assisting, the book is written using an accessible, user-friendly style. A companion website offers figures from the book, downloadable flash cards, lesson plans, exams, a competency checklist, and concept maps. Tasks for the Veterinary Assistant is equally useful for acquiring new skills and gaining confidence in the veterinary practice, making it invaluable for veterinary assistant students and veterinary assistants of all experience levels.
Download or read book Practice Made Perfect written by Marsha L. Heinke and published by American Animal Hospital Association. This book was released on 2001 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This resource for managers, including those new to the veterinary field, more experienced managers, and practice owners, offers advice on issues routinely addressed by managers, including recruiting and training staff, compensation and benefits, employment law, hospital revenue, accounting, and medical records management. Includes some 140 pages of sample forms. Heinke is a small and large animal practitioner with some 10 years of experience in practice management. A previous edition, Basic Guide to Veterinary Hospital Management, 2d ed., was authored by John B. McCarthy. This new edition contains three new chapters. Annotation c. Book News, Inc., Portland, OR (booknews.com)
Download or read book A Veterinarian s Guide to House Calls written by Dr. Leslie Dragon and published by Dorrance Publishing. This book was released on 2024-07-26 with total page 63 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a guide for veterinarians who are looking to start a house call practice but are not sure where to begin. With twelve successful years of running a mobile veterinary clinic under her belt, Dr. Leslie Dragon is here to help. Through her experience, her ups and downs, her successes and failures, Dr. Dragon has learned what works and what doesn’t. From how to get started and get your name out there to how to manage both clients and patients, this guide covers everything you need to start your own practice. About the Author Dr. Leslie Dragon graduated from North Carolina State University College of Veterinary Medicine in 1993. She spent the first nineteen years of her career working for various veterinary practices before opening Paws Mobile Veterinary Clinic. Dr. Dragon enjoys working with rescue organizations providing low-cost services to those in need. She and her husband of thirty-two years reside in Black Mountain, North Carolina.
Download or read book Veterinary Medical Team Handbook written by Andrew J. Rosenfeld and published by John Wiley & Sons. This book was released on 2013-04-01 with total page 1065 pages. Available in PDF, EPUB and Kindle. Book excerpt: Veterinary medicine is a dynamic field allowing team members growth in every aspect of the science and profession. In a single day, a team member may be involved in administrative, emergency and critical care, internal medicine, surgical and radiological teams. With increasing expectations of quality care and technology, team members’ knowledge and responsibilities are growing at an exponential rate. The Veterinary Medical Team Handbook is designed as a training resource for veterinarians, technicians and staff. Coverage ranges from administrative tasks and client communication to common diseases, disorders and procedures. The aim is to increase the staff's ability to detect and manage health problems and to enable the team to be more effective communicators with each other and with clients. Two accompanying CD-ROMs contain training modules and interactive case studies for further learning and practice. A valuable training guide for veterinary practices and hospitals. Designed for easy reference with abundant bullet points, algorithms, lists and key point boxes. Covers common diseases, disorders and procedures, as well as administrative tasks and client communication. Includes two CD-ROMs with training modules and interactive case studies.
Download or read book Starting Your Own Veterinary Practice written by and published by Veterinary Medicine Publishing Company. This book was released on 1985 with total page 86 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book AAHA Guide to Creating an Employee Handbook written by and published by American Animal Hospital Association. This book was released on 1999 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Communication Case Studies written by Carolyn C. Shadle and published by American Animal Hosp Assoc. This book was released on 2010 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt:
