Download or read book Wow That s What I Call Service written by Don Hales and published by Ecademy Press. This book was released on 2007-07 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: This little book is full of stories about people and businesses that cause customers to fall in love--tales brought together in order that they may serve as an inspiration to raise standards of customer service throughout the U.K.
Download or read book Customer Service Pocketbook written by Sean McManus and published by Management Pocketbooks. This book was released on 2013-01-01 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Customer Service Pocketbook is for everyone who contributes, directly or indirectly, to giving the customer excellent service. This third edition has been fully revised to reflect the changes in responding to customers' needs via a variety of different channels, including social media. The book covers why good service matters, listening skills, how to turn complaints into opportunities, effective communication methods and much more. The importance of setting standards, measuring customer service and mystery shopper programmes is discussed. Recognising and respecting internal customers is also addressed and there are case studies, checklists and an action planning section.
Download or read book The 15 Essential Marketing Masterclasses for Your Small Business written by Dee Blick and published by John Wiley & Sons. This book was released on 2013-08-16 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical and proven masterclasses for simple and effective small business marketing This straightforward, practical book cuts through the morass of marketing theory to reveal the practical steps that small businesses can take to achieve phenomenal marketing results. Presenting fifteen comprehensive masterclasses, marketing expert Dee Blick presents easy-to-understand and easy-to-implement strategies to increase sales, prevent marketing mistakes, and build the foundations of a customer-driven brand. These fifteen comprehensive masterclasses can be implemented immediately, and cover such topics as marketing plans, copywriting, social media marketing, and public relations. Written by successful author and marketing guru who has worked with small businesses for twenty-seven years Includes practical, effective marketing strategies for every small business Appropriate for entrepreneurs, small business owners, and practicing marketing managers When it comes to marketing a small business, success means getting a big impact from a small investment. The 15 Essential Marketing Masterclasses for Your Small Business gives entrepreneurs and small business owners proven strategies for effective, profitable marketing.
Download or read book That Time in Italy written by Kevin Zdrill and published by iUniverse. This book was released on 2022-04-05 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: A dream trip to Italy can only result in the best, most luxurious vacation with no unfortunate mistakes. Or maybe that’s too much to hope for... Gus can’t wait to get off the cramped flight from Canada to Italy and enjoy the bus tour across Naples, Rome, and other history- and wine-filled locations. Mitch, his eight-month-pregnant girlfriend, is less excited. And Thor? Well, being ten months old, it’s not at the top of his to-do list. Still, this is the trip of a lifetime—and it’s free! Except that after the somewhat disastrous flight, their decrepit old tour bus takes them four hours away from civilization to...Favola? Who’s ever heard of such a town? After the worst night of their lives in a hotel room that’s more like a jail cell, Gus and Mitch are taken in by an old-world Italian family whose highly religious matriarch is determined to get them married before they leave. Going home may be an issue, though, when their passports are accidentally thrown away. Now Gus must find a way to get his hands on fake ones before Mitch finds out the truth. Lost shoes, public nudity, and a police raid later, a mysterious stranger may be the answer to their troubles—or their biggest problem yet. That Time in Italy is an entertaining, humorous story of everything going wrong, how not to handle problems, and the growing pains of appreciating a strange new kind of life (even without extra-large coffees).
Download or read book She Gets That from Me written by Robin Wells and published by Penguin. This book was released on 2020-09-22 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quinn never expected that her best friend’s courageous decision to be a single mother by choice would end up transforming her own life in this poignant novel from USA Today bestselling author Robin Wells. When Quinn Langston’s best friend unexpectedly passes away, Quinn embraces Brooke’s three-year-old daughter Lily and elderly grandmother Margaret as the family she’s always wanted. She’ll do whatever it takes to help them heal, but she didn’t anticipate Lily’s biological father would be part of the plan. Margaret is old-fashioned, though, and she has no compunction about finding a way to reach Lily’s dad, a sperm donor. After all, he's a blood relative, and she believes family should raise family. Zack Bradley doesn't know what to expect when he finds out he has a child. Sperm donors don't usually get to meet their...well, he's not sure what to call Lily yet, but he’s certain he wants to get to know her. There’s just one of problem: he’s about to move to Seattle with his wife, Jessica, who’s undergone multiple infertility treatments, desperately wants a family of her own and can’t stand the idea of Zack playing daddy to another woman’s child. Together, they’ll all learn that the human heart is infinitely expandable and there are many different roads to family.
Download or read book Legacy written by Jack Emson and published by New Generation Publishing. This book was released on 2013-03-19 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: The four Fielding children are on the run again. Called back to an adventure. They'd hoped was in the past. Drawn into solving a series of carefully placed clue, they are driven across the mighty chateaux of the Dordogne and peaks of the Swiss Alps en route to an explosive finale. Can they work it all out or even 'remember' what might happen in the not so distant future?
Download or read book Entrepreneurial Leadership written by Angelo Mastrangelo and published by Bloomsbury Publishing USA. This book was released on 2015-11-12 with total page 143 pages. Available in PDF, EPUB and Kindle. Book excerpt: Real-life examples from the author's experience illuminate a step-by-step plan that can help entrepreneurial leaders achieve their goals. Entrepreneurial leaders are in need of a practical compass, and this book gives them just that. Combining principles of leadership and entrepreneurship, the guide covers basic concepts and pertinent issues for leaders at all levels and does so in a manner that is at once lively, relevant, and entertaining. Drawing on the best thinking from both business and academia, the book irrefutably demonstrates the connection between skilled leadership and organizational effectiveness and performance. Readers are provided with two easy-to-follow models that are applicable to all types of organizations. The Opportunity Model (Part I) shows exactly how to identify business-generating opportunities, while the Enduring Leadership Model (Part II) outlines the author's unique leadership principles, what he calls "Personal" and "Professional" Leadership. Used together, these two models give today's entrepreneurial leaders the real-life tools they need to succeed. To illustrate what works—and what doesn't—the author takes readers inside the highly volatile beverage industry and shares his greatest successes and failures running Adirondack Beverages, a company that still thrives today based on principles instilled more than 20 years ago.
Download or read book Communication in Poultry Grower Relations written by Larry Cole, PhD and published by John Wiley & Sons. This book was released on 2008-09-25 with total page 243 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communication in Poultry Grower Relations shows a process used to continuously improve the working relationship between integrators and their growers. A special feature is the "how to" format in which this book details the relationship process so a company and its growers can implement the procedures discussed. The book also provides a comprehensive discussion on the dynamics associated with corporate culture changes. The reader will learn how to manage the resistance associated with each of the five phases of change to successfully implement the improvements in the company-grower working relationship.
Download or read book The Power of WOW written by The Employees of Zappos.Com and published by BenBella Books. This book was released on 2019-10-22 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Happy customers. Passionate employees. A highly recognizable brand known for delivering on its promises. That's the power of WOW. From its birth during the Dot Com Boom in 1999 to its acquisition by Amazon in 2009, Zappos, the customer service company that just happens to sell things online, continues to turn heads with its disruptively entrepreneurial spirit and radically innovative employees. Ever unfolding throughout two decades, Zappos continues to outlive the seemingly inevitable short lifespan of the average corporate company. How do they do it? In The Power of WOW, the essential follow-up to Tony Hsieh's Delivering Happiness, Zapponians from every part of the business share powerful stories and lessons that they have learned in business and life––from delivering empathetic customer service in the face of devastating circumstances to creating a self-organized organizational structure using Market-Based Dynamics and everything in between. Fast-paced and filled with authentic, diverse voices, The Power of WOW gives readers an exclusive and immersive understanding of how one company is finding resilience. This glimpse inside the world of Zappos shows how a self-organized company is opening up avenues for passionate individuals to unleash their undiscovered strengths in the workplace and evolve the business from the inside out. Whether you are a customer, an employee, a business leader, shareholder, entrepreneur, or just happened to pick up this book, The Power of WOW will, ultimately, show how leading and infusing humanity into the workplace can change everything in your business, your community, and your life.
Download or read book The Husbands written by Chandler Baker and published by Flatiron Books. This book was released on 2021-08-03 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: A GOOD MORNING AMERICA BOOK CLUB PICK “Chandler Baker, queen of the feminist thriller, has delivered once again! The Husbands is a poignant exploration of what it would take for women to have it all." —Sally Hepworth, bestselling author of The Good Sister To what lengths will a woman go for a little more help from her husband? Nora Spangler is a successful attorney but when it comes to domestic life, she packs the lunches, schedules the doctor appointments, knows where the extra paper towel rolls are, and designs and orders the holiday cards. Her husband works hard, too... but why does it seem like she is always working so much harder? When the Spanglers go house hunting in Dynasty Ranch, an exclusive suburban neighborhood, Nora meets a group of high-powered women—a tech CEO, a neurosurgeon, an award-winning therapist, a bestselling author—with enviably supportive husbands. When she agrees to help with a resident’s wrongful death case, she is pulled into the lives of the women there. She finds the air is different in Dynasty Ranch. The women aren’t hanging on by a thread. But as the case unravels, Nora uncovers a plot that may explain the secret to having-it-all. One that’s worth killing for. Calling to mind a Stepford Wives gender-swap, New York Times bestselling author of Whisper Network Chandler Baker's The Husbands imagines a world where the burden of the “second shift” is equally shared—and what it may take to get there. “Utterly engrossing and thoroughly timely, The Husbands is both a gripping, well-crafted mystery and an insightful critique of motherhood and marriage in the modern age--working mothers everywhere will feel seen in the best possible way.” —Kimberly McCreight, New York Times bestselling author of A Good Marriage
Download or read book Customer Service for Hospitality and Tourism written by Simon Hudson and published by Goodfellow Publishers Ltd. This book was released on 2022-03-20 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived - during the COVID-19 pandemic.
Download or read book Yankee Doodle Southern Belle written by Felice Van Eron and published by Page Publishing Inc. This book was released on 2022-08-01 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Yankee Doodle--Southern Belle contains Felice's personal story of her journey from New York to North Carolina. She and her husband make the move with their three young daughters determined to start a new life for their family in the South. They begin their move with no current means of income yet confidently set out for North Carolina. This story is about realizing the many differences of living in a southern town and adapting to the cultural changes. She takes you on their journey of raising their three daughters and building a business. With the rough times of the economy, they strive hard to survive and support themselves. Yet when Felice receives a diagnosis of breast cancer, her family feels devastated, scared, and worried about their future. Felice's faith in God gives her strength and keeps her family positive during the uncertain times ahead. This is Felice's story and how she encounters the struggle that many women face with cancer.
Download or read book The Chase for the Mystery Twister written by Franklin W. Dixon and published by Simon and Schuster. This book was released on 2013-02-26 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Hardy Boys head to Oklahoma, where crime is spinning out of control in the wide-open spaces of tornado alley. Frank and Joe encounter a bizarre phenomenon: the aftermath of a fierce twister that defies scientific explanation. To get at the truth, the Hardys will have to put themselves in the path of destruction—and face the explosive fury of a criminal mastermind.
Download or read book Why Can t I Be Me written by Jessica Simko and published by Morgan James Publishing. This book was released on 2014-04-08 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why Can’t I Be Me? explores the mysterious and disturbing corporate work culture, focusing on why, as a job seeker and an employee, you feel pressured to “fake it to make it” to be hired and succeed at work, and how you can rise above it and thrive. Based on the author’s personal story, combined with her expertise in Human Resources management, Why Can’t I Be Me? will take you on an enlightening journey through the job interview process and the corridors of the typical corporate work environment, where you will learn exactly what goes on between those walls and why. You will then be taken on a journey “back home” to yourself. The result is a profound experience that provides the answers you have been searching for your entire career.
Download or read book Smart Business Social Business written by Michael Brito and published by Pearson Education. This book was released on 2011-07-07 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will help organizations evolve into a fully collaborative social business. It serves as a step by step playbook to achieve organizational change, process efficiencies and technology acumen: Proven solutions for the real people, process, and technology obstacles businesses face in using social media behind the firewall. How to have the successful internal conversations with stakeholders, partners and global teams that lead to successful external conversations with the social customer Strategies for improving organizational dynamics, collaboration, governance, training, engagement, policies, technology integration, workflows, social CRM, and metrics Many organizations today have already evolved into social brands. They may be active on Twitter and Facebook; they may have corporate blogs and communities and they are trying hard to engage effectively with the social customer. However, behind the firewall, chaos, anarchy, and conflict reign. In Smart Business, Social Business, leading enterprise social business consultant shows how to build an internal framework based on change management that will lead to success with social media: one that will make external engagement more effective, meaningful, and sustainable. Michael Brito systematically identifies the internal culture, process and technology obstacles to long-term success with social media, and offer best practice solutions. He discusses a wide spectrum of issues, offering actionable intelligence and helping decision-makers build strategies and plans that deliver value. Topics addressed include change management, organizational models and dynamics, internal communications, collaboration, governance, metrics, training, employee activation, policies, technology integration, workflows, social CRM, and much more. Drawing on his own experience working for Silicon Valley companies, HP, Yahoo! and Intel, Brito presents dozens of examples and case studies. Using this book, companies can begin to transform their organizations from just a "social brand" to a fully collaborative and dynamic "social business.”
Download or read book Expanding CustomerService as a Profit Center written by Rob Reider and published by Business Expert Press. This book was released on 2012-07-20 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: Striving for excellence in customer service is to gain the competitive advantage. It is the keystone for the business to grow and prosper in the right direction so that it builds through repetitive sales to existing customers and referrals to potential customers. If you were to look at customer service in your organization as a major business component and all customers are treated with excellence prior to the sale, during the sale, and after the sale, customer service will become a profit center that builds sales dollars to the top line and real profits to the bottom line. This book can help you and any organization manager achieve customer service excellence with its basic principle of doing the right thing at the right time for the right customers. It can also assist in building organizations with strong customer bases and sales loyalty. The author smartly gives you real practical “how tos” in providing excellent customer service in all aspects of your operations by doing the right thing despite the counter pressure within your organization. As many businesses are struggling to be competitive, or merely to survive, this book is your primer or “how to” for identifying and maintaining customer service excellence in all operational areas on the path to developing a learning organization. No matter what type of business—this book can be a learning, coaching, and mentoring tool in your quest to make the delivery of customer service the best possible in today’s ever changing business environment.
Download or read book The Call Center Dictionary written by Madeline Bodin and published by CRC Press. This book was released on 2002-01-03 with total page 234 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,
