Download or read book Call Center Staffing written by Penny Reynolds and published by Call Center School Press. This book was released on 2003 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Positioned written by Dan L. Ward and published by AMACOM Div American Mgmt Assn. This book was released on 2013 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's highly competitive job market, companies are struggling to find the right people to fill their positions. Learn how to make great hires, realign your workforce, and get your company's profits back on track.

Download or read book Strategic Workforce Planning written by Ross Sparkman and published by Kogan Page Publishers. This book was released on 2018-02-03 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategic Workforce Planning is a practical guide to effectively assess, manage and prepare for current and future workforce requirements. It demystifies the often complex and seemingly technical world of strategic workforce planning to explain what it is, why it's necessary and most importantly, how to do it. Packed full of advice and real-world examples, Strategic Workforce Planning is a playbook for workforce planning from beginning to end. It enables HR professionals to answer core business questions including how do I analyze future hiring demand? How do I assess what skills will be required in the future? How should I prioritize investments like training and development? How do I assess the supply of talent around the world? How do I identify the business drivers that impact workforce demand? It also covers the impact of artificial intelligence (AI), automation and machine learning on the global workforce and how to deal with these implications. Whether you're a start-up, small business or a large corporate, this book will show you how to align people strategy with company strategy to ensure your organization maintains its competitive advantage.

Download or read book The Workplace You Need Now written by Sanjay Rishi and published by John Wiley & Sons. This book was released on 2021-10-29 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: Accelerated by the COVID-19 pandemic, the world of work has undergone a lasting transformation. Individuals, organizations and institutions are seeking the right balance of workspace opportunities. Workers want to know how remote work can fit into their lives, and how the office can meet their needs. In The Workplace You Need Now: Shaping Spaces for the Future of Work, work environment executives and experts Dr. Sanjay Rishi, Benjamin Breslau and Peter Miscovich deliver a practical framework for how to plan, invest in and create effective digital/physical hybrid workplaces that are beginning to define the world of work. The book explores paths to creating new workplaces that drive the four C's of value: culture, collaboration, creativity, and community. It walks you through the design of custom, flexible, digitally integrated workplaces that manifest new ways of working, and attract tomorrow's top talent. You'll discover the personalized, responsible, and experiential workplace that individuals and organizations alike seek to encourage human interaction, and fuel creativity and growth. You’ll learn the path to the purposeful, resilient workplace that incorporates the emerging imperatives of health, wellness and environmental sustainability. Rich with examples from leading organizations from across the globe, The Workplace You Need Now is an indispensable resource for individuals, as well as businesses of all shapes and sizes trying to find the right solution that works for them right now.

Download or read book Developing a National STEM Workforce Strategy written by National Academies of Sciences, Engineering, and Medicine and published by National Academies Press. This book was released on 2016-03-07 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: The future competitiveness of the United States in an increasingly interconnected global economy depends on the nation fostering a workforce with strong capabilities and skills in science, technology, engineering, and mathematics (STEM). STEM knowledge and skills enable both individual opportunity and national competitiveness, and the nation needs to develop ways of ensuring access to high-quality education and training experiences for all students at all levels and for all workers at all career stages. The National Science Foundation (NSF) holds a primary responsibility for overseeing the federal government's efforts to foster the creation of a STEM-capable workforce. As part of its efforts in this endeavor, NSF's Directorate on Education and Human Resources asked the National Academies of Sciences, Engineering, and Medicine to convene a workshop that would contribute to NSF's preparation of a theoretical and evidence-based STEM Workforce Development R&D Core Framework. Participants discussed research themes, identified gaps and emerging research opportunities, and recommended refinements in the goals of the framework. This report summarizes the presentations and discussions from the workshop.

Download or read book The Handbook of Career and Workforce Development written by V. Scott H. Solberg and published by Routledge. This book was released on 2017-02-17 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Handbook of Career and Workforce Development provides educators, researchers, and policy makers with information on evidence-based programs and activities. Chapters describe ways that current research can be used to promote the design of more effective career development programs and services at local, state, and national levels. Promising career development practices applicable to a range of settings and special populations are identified, as are strategies for communicating evidence in ways that influence career and workforce development public policy. The Handbook of Career and Workforce Development can be used by policy makers and grant program officers to identify key career development ingredients that should be considered in proposals; researchers seeking to make their career development research relevant and practical; and practitioners implementing or advocating for career development programs and services.

Download or read book The WorldatWork Handbook of Total Rewards written by WorldatWork and published by John Wiley & Sons. This book was released on 2021-01-21 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: Equip yourself to manage, motivate, compensate, and reward everyone in this workplace revolution The future of work is here. From the shift to Millennials and Gen Z in the workforce to the advent of the Fourth Industrial Revolution and the Gig Economy, the world of work and rewards has significantly changed since the initial WorldatWork Handbook was published. Human resources and total rewards professionals need tools to equip them to manage a changing workforce. This completely revised second edition addresses the challenging and disruptive issues facing employers today and tomorrow. The WorldatWork Handbook of Total Rewards is the definitive authority on compensation and rewards from the leading global nonprofit organizations for professionals who are engaged in the critically important practice of total rewards. This book is a go-to resource for all business professionals and leaders who reward and create productive, committed and inspired workforces worldwide. Readers will learn the basics of rewards, along with a deep dive and high-level view of how rewards programs enable organizations to deliver on their brand promises and perform at their optimal level. Gain a thorough understanding of compensation and benefits, along with employee well-being, development, and recognition, all updated to address the realities of today’s workplace. Understand why the Millennial and Gen Z workforce requires a different value proposition, and how to meet their needs. Discover the tools and techniques you need to help you reskill and become a highly valued workforce contributor and leader in the digital era. Learn how to attract, retain, and engage talent by building a healthy workplace culture and employing unique incentives that drive high performance and loyalty. Technical enough for specialists but broad in scope for managers and HR generalists, this well-rounded resource belongs on the desk of anyone interested in organizational effectiveness. An indispensable tool for understanding and implementing the total rewards concept, The WorldatWork Handbook of Total Rewards, Second Edition is the key to designing programs and practices that ensure employee engagement and organizational success.

Download or read book The Critical Few written by Jon R. Katzenbach and published by Berrett-Koehler Publishers. This book was released on 2019-01-16 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a global survey by the Katzenbach Center, 80 percent of respondents believed that their organization must evolve to succeed. But a full quarter of them reported that a change effort at their organization had resulted in no visible results. Why? The fate of any change effort depends on whether and how leaders engage their culture: the self-sustaining patterns of behaving, feeling, thinking, and believing that determine how things are done in an organization. Culture is implicit rather than explicit, emotional rather than rational--that's what makes it so hard to work with, but that's also what makes it so powerful. For the first time, this book lays out the Katzenbach Center's proven methodology for identifying your culture's four most critical elements: traits, characteristics that are at the heart of people's emotional connection to what they do; keystone behaviors, actions that would lead your company to succeed if they were replicated at a greater scale; authentic informal leaders, people who have a high degree of "emotional intuition" or social connectedness; and metrics, integrated, thoughtful measures to track progress, encourage the self-reinforcing cycle of lasting change and link to business performance. By leveraging these critical few elements, you can tap into a source of catalytic change within your organization. People will make an emotional, not just a rational, commitment to new initiatives. You will elicit enthusiasm and creativity and build the kind of powerful company that people recognize for its innate value and effectiveness.

Download or read book Fit for Growth written by Vinay Couto and published by John Wiley & Sons. This book was released on 2017-01-10 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical approach to business transformation Fit for Growth* is a unique approach to business transformation that explicitly connects growth strategy with cost management and organization restructuring. Drawing on 70-plus years of strategy consulting experience and in-depth research, the experts at PwC’s Strategy& lay out a winning framework that helps CEOs and senior executives transform their organizations for sustainable, profitable growth. This approach gives structure to strategy while promoting lasting change. Examples from Strategy&’s hundreds of clients illustrate successful transformation on the ground, and illuminate how senior and middle managers are able to take ownership and even thrive during difficult periods of transition. Throughout the Fit for Growth process, the focus is on maintaining consistent high-value performance while enabling fundamental change. Strategy& has helped major clients around the globe achieve significant and sustained results with its research-backed approach to restructuring and cost reduction. This book provides practical guidance for leveraging that expertise to make the choices that allow companies to: Achieve growth while reducing costs Manage transformation and transition productively Create lasting competitive advantage Deliver reliable, high-value performance Sustainable success is founded on efficiency and high performance. Companies are always looking to do more with less, but their efforts often work against them in the long run. Total business transformation requires total buy-in, and it entails a series of decisions that must not be made lightly. The Fit for Growth approach provides a clear strategy and practical framework for growth-oriented change, with expert guidance on getting it right. *Fit for Growth is a registered service mark of PwC Strategy& Inc. in the United States

Download or read book The Differentiated Workforce written by Brian E. Becker and published by Harvard Business Press. This book was released on 2009-04-20 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you think of your company's talent as an investment to be managed like a portfolio? You should, according to authors Becker, Huselid, and Beatty, if you're interested in strategy execution. Many companies fall into the trap of spending too much time and money on low performers, while high performers aren't getting the necessary resources, development opportunities, or rewards. In The Differentiated Workforce, the authors expand on their previous books, The HR Scorecard and The Workforce Scorecard, and recommend that you manage your workforce like a portfolio - with disproportionate investments in the jobs that create the most wealth. You'll learn to: Rise above talent management "best practice" and instead create a differentiated workforce that can't be easily copied by competitors Differentiate those capabilities in your company that are truly strategic Identify your wealth-creating "A" positions Create a new relationship between HR and line managers, and articulate the role each plays in a differentiated workforce strategy Develop the right measures for your organization Based on two decades of academic research and experience working with hundreds of executives, The Differentiated Workforce gives you the tools to translate your talent into strategic impact.

Download or read book United States Government Manual 2004 2005 written by Claitors Publishing Division and published by National Archives and Records Administration. This book was released on 2003 with total page 710 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes the major departments and agencies of the federal government and lists their officials

Download or read book Recruitment and Selection written by Carrie A. Picardi and published by SAGE Publications. This book was released on 2019-03-13 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: The workforce is changing and talent management is more important than ever. Recruitment and Selection: Strategies for Workforce Planning & Assessment unpacks best practices for designing, implementing, and evaluating strategies for hiring the right people. Using a proven job analysis framework, author Carrie A. Picardi uses her academic and industry experience to teach students how to assess candidates in an accurate, legal, and ethical manner. With clarity and relevance, this book truly bridges theory and concept with practice in an engaging manner and will benefit students who need to hit the ground running to successfully manage workforce needs and activities in a myriad professional settings.

Download or read book Layman s Guide to Workforce Management written by Renju Zacharias and published by . This book was released on 2017-08-17 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: It's all in the title. Layman's Guide to Workforce Management is a humble attempt to guide the path of the unlearned in the rocky terrain of Workforce management. It can be effectively said that it converts laymen into managers. It is unfortunate that these areas of business affairs have been badly presented in some learning situations, to the extent that many people consider them to be too difficult to understand or enjoy. That shouldn't be the case. The simple, explicit, detailed, and down-to-earth approach adopted in the book will no doubt help in laying a solid foundation for people at all levels. It kick-starts with a basic and detailed treatment of the concept of Forecasting which sets the much needed personal tone and foundation for the book. Like a professional bricklayer, the author discussed the technique of scheduling and rostering while he used the other chapter to discuss the importance and proper deployment of personnel. Book is built taking the ITES -BPO/Call center WFM as the base. This book will also be useful for professionals as it is spiced with tips and tricks necessary to provide adequate nuances for the knowledge gleaned from each chapter. It is guaranteed that the reader would be filled with knowledge at the completion of the book.

Download or read book Strategies for Attracting Maintaining and Balancing a Mature Workforce written by Hughes, Claretha and published by IGI Global. This book was released on 2019-12-27 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is no end in sight as the Fourth Industrial Revolution becomes more prevalent across the world. Artificial intelligence (AI) is making it imperative that machines and technology be integrated within the workplace. As the workforce ages, there has to be a way to acquire the tacit and explicit knowledge of these workers. The fields of human resource development and workforce development must lead in efforts to train and develop these workers for continuous technological change. Strategies for Attracting, Maintaining, and Balancing a Mature Workforce is an essential reference source that examines efforts for engaging, retaining, and utilizing an aging workforce in a workplace that is increasingly becoming more technology-centered and provides reskilling and upskilling strategies to address the skills gaps. The title compiles vital human resource and workforce development strategies that assist these professionals with helping all employees at all levels within the workforce attain work, keep their jobs, and grow in their development to assist others. Featuring research on topics such as organizational culture, career learning, and agile workforce, this book is ideally designed for managers, executives, recruiters, hiring professionals, managing directors, human resources professionals, business researchers, industry professionals, academicians, and students.

Download or read book Best Practices in Guidance for Workforce Transition and Succession Planning written by and published by . This book was released on 2011 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Executive Guide to High Impact Talent Management Powerful Tools for Leveraging a Changing Workforce written by David DeLong and published by McGraw Hill Professional. This book was released on 2010-12-31 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recent studies show that in the next few years many companies could have only about half the leaders and skilled workers they need--and that these talent shortages will be particularly acute in the critical sectors like engineering, health care, energy, government, manufacturing, and aerospace and defense. As a line executive you need to ask yourself one question: Do we havewho it takes to drive business performance inthe future? In The Executive Guide to High-Impact TalentManagement, David DeLong and Steve Trautman combine wide-ranging research and real-world expertise to chart a clear and efficient path for senior leaders. They show how to not only reduce the risks of talent shortages but also maximize the payoff of workforce and leadership developmentinvestments. Sharing their findings based on more than 70 interviews with senior executives and top-rated talent experts and their own experience as leaders and consultants, DeLong and Trautman show you how to: Accurately diagnose talent-related risks that threaten performance Efficiently evaluate and measure workforce and leadership investments Ensure your staff is aligning talent processes to support business strategy Accelerate leadership development and the transfer of critical knowledge Communicate cultural principles that will drive recruiting, development, and retention programs Assess the talent management IQ of your leadership team The Executive Guide to High-Impact Talent Management shows leaders how to translate their belief in the importance of investing in people into concrete actions that will improve business performance. Most important, it shows you how to get started today! Praise for The Executive Guide to High-Impact Talent Management: "Most executives I know are far more comfortable running the financial or operational or product sides of their business. This book does an excellent job clarifying every leader's real role in developing talent to grow their business." -- John Rex, CFO, Microsoft North America "DeLong and Trautman have attacked the issue of managing talent and developing leaders in a manner that is systemic, grounded, insightful, and incredibly helpful for a CEO like me and for our entire senior management team." -- Peter Metca lf, CEO, Black Diamond Equipment "The authors' practical approaches to prioritizing risk and implementing creative talent solutions can help you maximize the payoff of these investments." -- Annmarie Nea l, Vice President, Cisco Center for Collaborative Leadership, Cisco Systems "DeLong and Trautman show leaders how to compete and win at the increasingly high-stakes game of talent management." -- Joseph W. Wilczek, CEO, Franciscan Health System "This book is full of practical insights that will make you a more effective leader today." -- Hy Pomerance, Chief Talent Officer, New York Life Insurance Company

Download or read book Community Colleges written by David Levinson and published by Bloomsbury Publishing USA. This book was released on 2005-03-25 with total page 279 pages. Available in PDF, EPUB and Kindle. Book excerpt: The only overview of research on the uniquely American community college system, which is increasingly becoming the site of entry for students seeking a higher education. This new volume shows why America's community colleges increasingly find themselves at the epicenter of social conflict, surrounded by unresolved questions such as: In a country based on the notion of equal opportunity, shouldn't all high school graduates have access to higher education? Are access and excellence really compatible? What is the real work of community colleges? Is it to provide transfer programs for students going on to baccalaureate colleges or training workers for careers in business and industry? In this comprehensive guide, readers will find not only a solid grounding in the latest research on these difficult questions but also a thoughtful analysis of the social forces that gave rise to American community colleges and still shape them today.