Download or read book What Your Clients Won t Tell You and Your Managers Don t Know written by John Gamble and published by . This book was released on 2001 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book What Your Clients Wont Tell You written by John Gamble and published by . This book was released on 2003 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Download or read book The Art of Client Service written by Robert Solomon and published by John Wiley & Sons. This book was released on 2016-03-17 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work. Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients. It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.
Download or read book Managing for People Who Hate Managing written by Devora Zack and published by Berrett-Koehler Publishers. This book was released on 2012-08-27 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Professional success, more often than not, means becoming a manager. Yet nobody prepared you for having to deal with messy tidbits like emotions, conflicts, and personalities—all while achieving ever-greater goals and meeting ever-looming deadlines. Not exactly what you had in mind, is it? Don't panic. Devora Zack has the tools to help you succeed and even thrive as a manager. Drawing on the Myers-Briggs Type Indicator, Zack introduces two primary management styles—thinkers and feelers—and guides you in developing a management style that fits who you really are. She takes you through a host of potentially difficult situations, showing how this new way of understanding yourself and others makes managing less of a stumble in the dark and more of a walk in the park. Her enlightening examples, helpful exercises, and lifesaving tips make this book the new go-to guide for all those managers looking to love their jobs again.
Download or read book Management from A to Zweig written by ZweigWhite and published by ZweigWhite. This book was released on 2010-09-30 with total page 862 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Tell Your Clients Where to Go written by Todd Sebastian and published by . This book was released on 2008-08 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: TELL YOUR CLIENTS WHERE TO GO! is ideal for client-facing professionals who want to captivate their clients and catapult their careers. The perspective is relevant to any industry, but indispensable for people in marketing and communications agencies. This book also provides valuable perspective for clients. Not only will it help them interact with their agencies, but it will guide them to more passionately and proactively lead their own clients ¿ including their managers, trade customers and consumers. For agency people and clients alike, this book is a perfect training tool for new professionals and a great refresher course for experienced practitioners.
Download or read book Confessions of a Wall Street Insider a Zen Approach to Making a Fortune from the Coming Global Economic Crisis written by J. S. Kim and published by Lulu.com. This book was released on 2008-03-25 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: In August of 2007, when global stock markets plunged and gold headed to a low of $660 an ounce, many investment experts warned of an imminent drop in the price of gold to $500 an ounce. Instead, J.S. Kim told his clients to buy gold and predicted a month later that gold would reach $850 an ounce by the end of 2007. Gold hit $850 an ounce on January 3, 2007. On November 16,2007, as Wall Street firms advised their clients to "buy the dips", J.S. boldly stated, "Use rallies like the one last Wednesday where the Dow piled on 300+ points in one session to sell out if for some reason you are still heavily invested in U.S. stocks" and predicted that triple-digit losses in the Dow would soon become "commonplace." By the second week of January, the DJIA and the Nikkei 225 had both plunged more than 1,000 points while stock markets in Korea, Hong Kong, and Europe also plummeted. Learn why you shouldn't listen to the investment industry...ever. And discover how to build a fortune from the coming global economic crisis.
Download or read book What They Didn t Tell You About Project Management written by Robin Francis Vysma and published by Australian Self Publishing Group. This book was released on 2014 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Take a journey through the world of projects. If you've learned about project management in the classroom then the real world of projects is going to be quite an eye opener. There will be monsters against which you are defenceless. There will be seemingly insurmountable obstacles and your career will hinge on your capacity to deliver in this environment. So what's wrong with the way we teach project management now? How should it be taught? What are we doing wrong? The dollars at stake are in the scale of the national debt. It's time to start looking at project management from a different angle. About the Author: Robin Vysma became an IT professional graduating from the Queensland University of Technology in August 1988. He served as a developer for the Australian Bureau of Statistics, as the IT manager, for the Defence Security Branch in Canberra and as the manager of the Eastern Regional Information Centre, which he established for St John of God Health Care, in Ballarat. Robin holds a Master of Technology (Computing) from Swinburne, a certificate in management from The Australian Institute of Management and a Cert IV in Workplace Assessment and Training. He has had formal training in project management from AIM and with the Thomsett company through the Australian Computer Society. He has overseen a number of multi-million dollar IT projects in the health and defence industries with an enviable record for success.
Download or read book It s Okay to Manage Your Boss written by Bruce Tulgan and published by John Wiley & Sons. This book was released on 2010-08-13 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get what you need from your boss In this follow-up to the bestselling It's Okay to Be the Boss, Bruce Tulgan argues that as managers demand more and more from their employees, they are also providing them with less guidance than ever before. Since the number one factor in employee success is the relationship between employees and their immediate managers, employees need to take greater responsibility for getting the most out of that relationship. Drawing on years of experience training managers and employees, Tulgan reveals the four essential things employees should get from their bosses to guarantee success at work. Shows employees how to ask for what they need to succeed in their high-pressure jobs Shatters previously held beliefs about how employees should manage up Outlines what employees must get from their managers: clear expectations; the skills needed to perform their jobs; honest feedback, recognition or rewards A novel approach to managing up, It's Okay to Manage Your Boss is an invaluable resource for employees who want to work more effectively with their managers.
Download or read book Partnering with the Frenemy written by Sandy Jap and published by FT Press. This book was released on 2015-11-28 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: Selected as a finalist for the 2018 Leonard L. Berry Marketing Book Award! Why do crucial business partnerships and alliances fail so often and how can you keep it from happening to you? Partnering with the Frenemy answers these questions, helping you anticipate, prevent, and solve the problems that lead close business relationships to implode. Drawing on cutting-edge research, Sandy Jap illuminates the widespread “frenemy” phenomenon in organizational partnerships, where partners who start as non-competitive “friends” become “enemies” over time. She identifies key economical and structural causes of “frenemization,” in which success creates imbalances in power dynamics, leading partners to generate resentment, contempt, and often direct competition. She also illuminates crucial social causes for partnership failure, where seemingly innocuous acts of interpersonal opportunism and “sins of omission” gradually poison collaboration. To support her insights, she offers numerous case studies, both ongoing and historical, including Samsung/Google, Martha Stewart/Macy’s, Oracle/Sun Microsystems, Best Buy/Apple, Calvin Klein/Warnaco, and Nike/Footlocker. Most important, she offers specific recommendations for avoiding problems, revitalizing weakening partnerships, and recognizing when a partnership can’t be saved. IT’S NOT JUST ABOUT CONTRACTS AND MONEY Understand how to better manage emotions, suspicions, and expectations from Day 1 WHAT YOU CAN LEARN FROM OTHERS’ FAILING PARTNERSHIPS Anticipate, prevent, and mitigate the core causes of business relationship failure RECOGNIZE PARTNERING “OPPORTUNISM” BEFORE IT DESTROYS COLLABORATION Fix partnering problems while you still can IT’S NOT A MARRIAGE: HOW TO BECOME COMFORTABLE SAYING GOODBYE Know when to end a partnership, and how to part as “friends”
Download or read book Computerworld written by and published by . This book was released on 2003-02-17 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.
Download or read book Start with Why written by Simon Sinek and published by Penguin. This book was released on 2011-12-27 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: The inspirational bestseller that ignited a movement and asked us to find our WHY Discover the book that is captivating millions on TikTok and that served as the basis for one of the most popular TED Talks of all time—with more than 56 million views and counting. Over a decade ago, Simon Sinek started a movement that inspired millions to demand purpose at work, to ask what was the WHY of their organization. Since then, millions have been touched by the power of his ideas, and these ideas remain as relevant and timely as ever. START WITH WHY asks (and answers) the questions: why are some people and organizations more innovative, more influential, and more profitable than others? Why do some command greater loyalty from customers and employees alike? Even among the successful, why are so few able to repeat their success over and over? People like Martin Luther King Jr., Steve Jobs, and the Wright Brothers had little in common, but they all started with WHY. They realized that people won't truly buy into a product, service, movement, or idea until they understand the WHY behind it. START WITH WHY shows that the leaders who have had the greatest influence in the world all think, act and communicate the same way—and it's the opposite of what everyone else does. Sinek calls this powerful idea The Golden Circle, and it provides a framework upon which organizations can be built, movements can be led, and people can be inspired. And it all starts with WHY.
Download or read book Effective Project Management written by Robert K. Wysocki and published by John Wiley & Sons. This book was released on 2011-02-25 with total page 794 pages. Available in PDF, EPUB and Kindle. Book excerpt: With 200 pages of new content, the fifth edition of this popular guide gives new or veteran project managers a comprehensive overview of all of the best-of-breed project management approaches and tools today, including Traditional (Linear and Incremental), Agile (Iterative and Adaptive), and Extreme. Step-by-step instruction and practical case studies show you how to use these tools effectively to achieve better outcomes of projects at hand. Plus, the book provides full coverage on managing continuous process improvement, procurement management, managing distressed projects, and managing multiple team projects. The companion Web site includes exercises and solutions that accompany the project management instruction in the book.
Download or read book What Rich Clients Want written by Nathan Foy and published by . This book was released on 2021-09-27 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Attract and Serve the World's Wealthiest Clients You want to build a successful service business with high-end clientele. But you don't know what matters to the affluent and why. You're looking for a proven process to earn their business, build trust, offer more than they can imagine, and scale that service throughout your organization. Over the last twenty years, Fortis has mapped that process by serving the world's most successful business leaders. Nine-time Inc. Magazine honoree as one of America's fastest-growing companies, Fortis provides over 25,000 private, secure trips in 114 countries per year to clientele worth more than half a trillion dollars. These clients routinely rank Fortis on Gallup surveys as best in the industry. Fortis founder and CEO Nathan Foy has translated the Fortis experience into a replicable, scalable business model any service provider can recreate. What Rich Clients Want guides entrepreneurs, business owners, managers, and solo contractors to the next level of service that the affluent expect but don't communicate. What Rich Clients Want helps you assess and progress up the skyscraper of success so you're doing work that matters for people who can pay for it-and earn their loyalty in the process. If you want to build a profitable, sustainable business serving high performers, this book is for you. Secrets of the company that serves more of the world's wealthiest more often than anyone
Download or read book Management Is This Any Way to Run a Company written by H. Lee Rust and published by Lulu.com. This book was released on 2016-09-21 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management Topics - 85 chapters in 210 pages. Read one short chapter a day and be a better manager the next morning. You don't need a Harvard case study; you need complete information in a condensed format. Easy to read and ready to apply to your business now. The management book for all levels of managers and aspiring managers.
Download or read book Stockdale Avenue written by H. F. Beaumont and published by Xlibris Corporation. This book was released on 2020-05-29 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: The expansion of Stockdale Landscape Construction—generated by Remodeling magazine’s successful opening of branch offices in Oregon, Utah, and Texas—has inspired the Stockdales and Albrights to take up an offer to have homes built for them in Oregon. Fred Stockdale has met Jessica and Mickey Dunley and uncovered some of the secrets relating to the murder discovered during the remodel of the Albright residence. The FBI has been called to the Dunley residence to investigate another crime scene. John and Fred teach the girls how to fish at the Whispering Pines Resort. There is an event in Texas where another vision becomes a once-in-a-lifetime event at a Western Outfitter store. Marie and Delores conclude their first class with ladies using the Kentucky Derby theme. There are more twists and turns for your reading pleasure. I hope you enjoy Stockdale Avenue.
