Download or read book User Satisfaction in a Government Library written by Jamal Abbas Tameem and published by . This book was released on 1991 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Assessing Service Quality written by Peter Hernon and published by American Library Association. This book was released on 2015-05-12 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. Since Assessing Service Quality premiered in 1998, receiving the prestigious Highsmith Library Literature Award, scores of library managers and administrators have trusted its guidance for applying a customer-centered approach to service quality and performance evaluation. This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences. With a clear focus on real-world application, the authors Challenge conventional thinking about the utility of input, output, and performance metrics by suggesting new ways to think about the evaluation and assessment of library servicesExplain service quality and customer satisfaction, and demonstrate how they are separate but intertwinedIdentify procedures for qualitatively and quantitatively measuring both service quality and satisfactionEncourage libraries to take action by presenting concrete steps they can take to become more customer-centricOffer a range of customer-related metrics that provide insights useful for library planning and decision making, such as surveys and focus groupsThis book shows how to nurture an environment of continuous improvement through effective service quality assessment.

Download or read book Library Science and Administration Concepts Methodologies Tools and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2017-11-30 with total page 1771 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective administration of libraries is a crucial part of delivering library services to the public. To develop and implement best practices, librarians must be aware and informed of the recent advances in library administration. Library Science and Administration: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest scholarly material on trends, techniques, and management of libraries and examines the benefits and challenges of library administration. Highlighting a range of pertinent topics such as digital libraries, information sciences, and academic libraries, this multi-volume book is ideally designed for academicians, researchers, practitioners, and librarians seeking current research on library science and administration.

Download or read book Customer Satisfaction written by Facility Technics/Hawaii and published by . This book was released on 1991 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Library and Information Science Text for Africa written by L. O. Aina and published by . This book was released on 2004 with total page 365 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Evaluating Reference Services written by Jo Bell Whitlatch and published by American Library Association. This book was released on 2000-08 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technology-savvy library user of today.

Download or read book The Public Library Service written by International Federation of Library Associations and Institutions. Section of Public Libraries and published by NBD Biblion Publishers. This book was released on 2001 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

Download or read book User Surveys written by and published by Association of Research Libr. This book was released on 1988 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Library in the Twenty first Century written by Peter Brophy and published by Facet Publishing. This book was released on 2007 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social, cultural and technological developments are revolutionizing library services. The way ahead for the profession is now generally seen as a practical blend of traditional and electronic materials with integrated support services which fit seamlessly into users' normal ways of working. This is leading to a fundamental rethinking of the role of the library in society. Drawing on the author's recent research, this timely second edition of The Library in the Twenty-first Century offers a clear new model of how traditional and electronic sources can co-exist in the library of the future, building on the previous work by focusing on the library as a vehicle for encouraging creativity as well as a provider of information resources. It is now commonplace that libraries have a major role to play as expert intermediaries, helping users to gain access to the tools needed for effective acquisition and use of information, within the broader context of the networked information world. But it is beginning to be recognized that they still have a profounder role within their communities, and this book emphasizes that beyond the intermediary role is the vital requirement to promote understanding and engagement. Written by one of our most experienced librarians and drawing on a range of international research and development experience, this authoritative work offers the following topics: libraries in the modern world the view from the sectors cross-sectoral models the profession's view digital libraries what is a good library? linking users to resources beyond the intermediary the library user the information universe. Readership: This incisive text, supported by an extensive glossary and bibliography, proposes a practical agenda of issues for the information profession to tackle, and is essential reading for both established library practitioners and LIS students, as well as for library managers and administrators across all sectors.

Download or read book Public Libraries in the 21st Century written by Dr Anne Goulding and published by Ashgate Publishing, Ltd.. This book was released on 2012-10-01 with total page 628 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public Libraries in the 21st Century presents a comprehensive analysis of the impact of recent policy initiatives directly targeted at public libraries along with broader developments in the public sector environment within which they operate. Key features include: • An exploration of the context within which public libraries are operating and analysis of their role in local and national life; • Examples of best practice in service delivery; • Evaluation of the challenges and opportunities confronting public library managers; • Wide ranging coverage, including information from published and unpublished sources, supplemented by interviews with key stakeholders in the public library sector. The book provides a unique and thorough guide to the contemporary discourses surrounding issues of identity, social purpose, value and strategy facing the public library service.

Download or read book Assessing Service Quality written by and published by Ala editions. This book was released on 2015 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Public Libraries and Social Justice written by John Pateman and published by Routledge. This book was released on 2016-04-15 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: The need for public libraries to tackle social exclusion and engage in social justice becomes ever more urgent as the gap between rich and poor continues to widen, and the very survival of public libraries in the heart of the community is open to debate. If public libraries are to develop and grow in the future and become relevant to the majority of their local communities, then they need to abandon outmoded concepts of 'excellence' and fully grasp the 'equity' agenda. This book examines the historical background to social exclusion and the strategic context in terms of government and professional policy. The authors propose a compelling manifesto for change and outline practical ways in which public libraries can be transformed into needs-based services.

Download or read book A Survey of Satisfaction Levels of Users of Libraries on Four Different Levels High School Junior College College and Public Libraries written by Patricia M. Weber and published by . This book was released on 1971 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Recognizing Public Value written by Mark H. Moore and published by Harvard University Press. This book was released on 2013-02-15 with total page 415 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mark H. Moore’s now classic Creating Public Value offered advice to public managers about how to create public value. But that book left a key question unresolved: how could one recognize (in an accounting sense) when public value had been created? Here, Moore closes the gap by setting forth a philosophy of performance measurement that will help public managers name, observe, and sometimes count the value they produce, whether in education, public health, safety, crime prevention, housing, or other areas. Blending case studies with theory, he argues that private sector models built on customer satisfaction and the bottom line cannot be transferred to government agencies. The Public Value Account (PVA), which Moore develops as an alternative, outlines the values that citizens want to see produced by, and reflected in, agency operations. These include the achievement of collectively defined missions, the fairness with which agencies operate, and the satisfaction of clients and other stake-holders. But strategic public managers also have to imagine and execute strategies that sustain or increase the value they create into the future. To help public managers with that task, Moore offers a Public Value Scorecard that focuses on the actions necessary to build legitimacy and support for the envisioned value, and on the innovations that have to be made in existing operational capacity. Using his scorecard, Moore evaluates the real-world management strategies of such former public managers as D.C. Mayor Anthony Williams, NYPD Commissioner William Bratton, and Commissioner of the Minnesota Department of Revenue John James.

Download or read book Measuring the Performance of Public Libraries written by Nick Moore and published by . This book was released on 1989 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Public Libraries in the 21st Century written by Anne Goulding and published by Routledge. This book was released on 2016-04-15 with total page 425 pages. Available in PDF, EPUB and Kindle. Book excerpt: Public Libraries in the 21st Century presents a comprehensive analysis of the impact of recent policy initiatives directly targeted at public libraries along with broader developments in the public sector environment within which they operate. Key features include: ¢ An exploration of the context within which public libraries are operating and analysis of their role in local and national life; ¢ Examples of best practice in service delivery; ¢ Evaluation of the challenges and opportunities confronting public library managers; ¢ Wide ranging coverage, including information from published and unpublished sources, supplemented by interviews with key stakeholders in the public library sector. The book provides a unique and thorough guide to the contemporary discourses surrounding issues of identity, social purpose, value and strategy facing the public library service.

Download or read book The Culture of Evaluation in Library and Information Services written by John Crawford and published by Elsevier. This book was released on 2006-02-28 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical book is written from the point of view of the practitioner, rather than the researcher. It presents current and recent work in the subject area in a way relevant to practitioners, researchers and students. The book includes practical examples of survey and research work and discusses honestly the practical difficulties involved. Aimed at an international audience, examples of good practice are drawn from a number of countries across the world. An up to date review/summary of activity in the subject area Provides international comparisons of library and information service evaluation activity Provides practical/real life research and survey data useful to practitioners and academics which they can apply in their own situations