Download or read book Training That Delivers Results written by Dick Handshaw and published by AMACOM. This book was released on 2014-05-28 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a far better way to educate employees, one that connects learning solutions with strategic business goals. When companies recognize the need for training in a specific topic, they often apply the same standard instruction they utilized the last time they addressed a need for training--which was in a completely different area! However, a one-size-fits-all approaches rarely work anywhere, especially in the professional world. With more than 30 years of experience as a learning and performance improvement professional, author Dick Handshaw proposes that organizations cannot simply tell their trainers what to teach but rather they need to proactively collect data to define problems and develop unique training interventions. Handshaw's results-oriented model is systematic, yet flexible, and works for both instructor-led training and e-learning. In Training That Delivers Results, you will learn how to: Analyze performance gaps Create targeted performance objectives and connect them with the right measurement tools Determine the best instructional strategy and the appropriate media Build consensus with project blueprint meetings Evaluate the effectiveness of training and use the data to continually improve Training will not be effective and beneficial in sustaining, rewarding ways unless the employee education experience is successfully linked with the overall business goals. Training That Delivers Results supplies the tools, worksheets, and assessments needed to tie the learning experience to enhanced performance outcomes--and deliver sustainable, quantifiable business results.

Download or read book Training That Delivers Results written by Dick Handshaw and published by . This book was released on 2014 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Turning Training Into Learning written by Sheila W. Furjanic and published by Amacom Books. This book was released on 2000 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understanding the natural process of how adults learn is critical to delivering training that's interesting, relevant - and most important - gets tangible results. In Turning Training Into Learning, the authors share their original, time-tested method for how to help trainees internalize a skill so that it sticks. In detail, Sheila Furjanic and Laurie Trotman show you how to take the traditional training cycle (assess, design, delivery, evaluate) and align it with their step-by-step system, which they call "Learn." This revolutionary approach examines the adult mind, and shows you how it deals with new information and skills - how it perceives, evaluates, tests, and finally accepts what it has learned. And, Turning Training Into Learning is far more than just an explanation of a training theory. It's packed full of practical advice, guidelines, models, checklists, forms, templates, and other tools.

Download or read book Real World Training Design written by Jenn Labin and published by Association for Talent Development. This book was released on 2012-05-07 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you a learning and development professional responsible for creating training programs for your organization? If so, you probably know that every training project faces the constraints of time, cost, and quality. Real World Training Design employs the time-tested ADDIE (Analysis, Design, Development, Implementation and Evaluation) model as a starting point in giving you the tools and knowledge you need to implement your training goals. In Real World Training Design, you will learn how to assess the needs training of your company, how to design a program that meets your criteria you face, how to develop the program efficiently and cost-effectively, how to implement your training protocol, and how to evaluate the results of your work so you can demonstrate the benefits and return-on-investment of your plan. Separating Real World Training Design from the rest of the training manual pack is its recognition that real-world challenges and opportunities are part of the process of developing every training program. Rather than gloss over the potential difficulties faced by trainers, managers, and other L&D staff, this book explores and addresses these issues head on, and offers creative and pragmatic advice on how to overcome these obstacles. In addition to an in-depth analysis of the ADDIE protocol and coverage of the potential pitfalls you may encounter, Real World Training Design also delivers useful tools, detailed templates, well-researched case studies, and a list of additional resources to help you create truly productive and cost-effective training programs. Real World Training Design is a tremendously valuable for every professional who is involved with the design, implementation, maintenance, and evaluation of personnel development tools.

Download or read book How to Measure Training Results written by Jack J. Phillips and published by McGraw Hill Professional. This book was released on 2002-02-22 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Measure Training Results presents practical tools for collecting and measuring six types of data critical to an overall evaluatin of training. This timely resource: Includes dozens of reproducible tools and processes for training evaluation Shows how to measure both financial and intangible/non-financial results

Download or read book Developing Talent for Organizational Results written by Elaine Biech and published by John Wiley & Sons. This book was released on 2012-01-24 with total page 656 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for Developing Talentfor Organizational Results "Elaine Biech brings together some of the 'royalty' of American corporations and asks them to share their wisdom in increasing organizational effectiveness. In 46 information-filled chapters, these 'learning providers' don't just sit on their conceptual thrones; they offer practical advice for achieving company goals and the tools to make it happen." Marshall Goldsmith, million-selling author of the New York Times bestsellers, MOJO and What Got You Here Won't Get You There "Recruiting, developing, inspiring, engaging, and retaining your talent are critical to the growth and success of all organizations. Developing Talent for Organizational Results is a rich resource that can help you cultivate your most precious resource." Tony Bingham, CEO & President ASTD and Co-author of The New Social Learning "Hiring and developing talent is the area that I am most passionate about. . . . Developing Talent for Organizational Results covers all the important topics, uses multiple experts, and supports learning with ready-to-use tools to develop talent in your company. It is like having a million-dollar consultant sitting on your book shelf!" Mindy Meads, former CO-CEO Aéropostale and former CEO/ President Lands' End The best companies win with highly talented, highly committed employees hiring and developing the best talent is essential. In Developing Talent for Organizational Results, Elaine Biech brings together the work of many of the most renowned learning providers in the world all of them members of ISA: The Association of Learning Providers. Filled with a treasure-trove of consulting advice from The Ken Blanchard Companies, DDI, Forum, Herrmann International, Bev Kaye, Jack Zenger, and others, this book delivers the answers you want to improve leadership, management, and communication skills; address training, learning, and engagement issues; and shape the culture and care for your customers to achieve desired results.

Download or read book Predictive Evaluation written by David Basarab and published by Berrett-Koehler Publishers. This book was released on 2010-12-13 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: At last, an answer to the question that has bedeviled trainers for decades. Predictive evaluation enables you to effectively and accurately forecast training's value to your company, measure against these predictions, establish indicators to track your progress, make midcourse corrections, and report the results in a language that business executives respond to and understand. Dave Basarab explains how to begin by identifying the specific goals and beliefs you want to instill in participants. The next step is to determine exactly what these will look like when put into action. Finally you develop quantifiable measures of how employees' adopting the target beliefs and goals will impact the business. A key strength of this process is that it is profoundly collaborative—supervisors and employees work together to establish standards for success each step of the way. A how-to guide filled with worksheets, examples, and other tools, Predictive Evaluation ensures that, rather than being regarded as an expense and an act of faith, training will be seen as an investment with a concrete payoff.

Download or read book Managing the Training Function For Bottom Line Results written by Jean Barbazette and published by John Wiley & Sons. This book was released on 2008-05-14 with total page 419 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents time saving strategies, tactics, and a host of job aids to get the best result from the corporate learning function. It will serve both as a must-have reference tool and as a practical survival guide for workplace learning professionals who face unique challenges in accomplishing their responsibilities. Several strategies and tactics are offered to organize the roles and responsibilities of the training function. There's authoritative advice, too, for managing the function including staff management, communicating expectations, setting the learning agenda, coaching subject matter experts, hiring consultants and vendors, managing content, working with learning portals, setting up and managing a learning resource center, marketing and building internal support for training, and integrating learning into the business.

Download or read book The Six Disciplines of Breakthrough Learning written by Roy V. H. Pollock and published by John Wiley & Sons. This book was released on 2015-04-21 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get real results for your business – maximize your training and development programs Corporate learning and development programs play an undeniable role in successful business endeavors, but only when they're done right. The significant revisions in the third edition of The Six Disciplines of Breakthrough Learning add fresh, timely elements to a resource that has become known globally as a trusted guide for professionals determined to get the most of their companies' training and development programs. All-new examples, tools, guides, and insights combine to make an excellent, all-in-one resource for everyone from workplace professionals and HR managers to training development providers and businesses leaders looking to maximize the return on their enterprise's learning budget. Infused with current research and recent case studies, this resource serves as a practical guide that recommends concrete actions for producing tangible results. Tools, guides, and checklists in every chapter ensure that readers walk away with meaningful strategies that can be implemented right away. The book includes: A complete review of research drawn from thousands of insights, goals, and lessons learned Specific strategies and actions that can be put into effect quickly for immediate results A focus on ROI for business leaders wanting to make a clearer connection between dollars spent and new skills gained Checklists in each chapter to help learning organizations perform quality audits of new and existing learning programs The third edition of The Six Disciplines of Breakthrough Learning contains so many new resources and so much thoroughly-revised content that even those who own previous editions will find its reinvigorated approach highly beneficial. Strengthen the link between your learning efforts and your business goals with this increasingly popular, globally recognized resource.

Download or read book High Impact Learning written by Robert O. Brinkerhoff and published by Westview Publishing. This book was released on 2001-12-20 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every organization seeks to provide its employees with learning and development opportunities that are both targeted to their individual needs and produce measurable and worthwhile business results. In High Impact Learning, Brinkerhoff and Apking outline a comprehensive, proven, and practical approach for bridging the gap between employee and organizational goals and launching training initiatives of visible and lasting impact.

Download or read book Training Effectiveness Handbook written by Lester T. Shapiro and published by McGraw-Hill Companies. This book was released on 1995-01-01 with total page 564 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your step-by-step guide to total quality training. Business spends a staggering $40 billion annually on training, but does it get its money's worth? Absolutely not! says training expert Lester T. Shapiro. In Training Effectiveness Handbook, Shapiro shows you how to design & evaluate your training to make sure it meets objective standards-& to guarantee that those who get the training learn measurable skills that boost their job performance. His rich sourcebook's guidelines, worksheets, checklists, evaluation forms, & other tools will help you: plan, organize, conduct, evaluate, & modify training to produce bottom-line results; purchase or develop training that gives your company the best return on its training dollar; manage the entire training function-from developing a brand-new training program to hiring trainers to sizing up new training programs; assess instructor performance & improve every aspect of your training program; much, much more.

Download or read book Customer Service Training 101 written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2011 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition ofCustomer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.

Download or read book Kirkpatrick s Four Levels of Training Evaluation written by James D. Kirkpatrick and published by Association for Talent Development. This book was released on 2016-10-01 with total page 399 pages. Available in PDF, EPUB and Kindle. Book excerpt: A timely update to a timeless model. Don Kirkpatrick's groundbreaking Four Levels of Training Evaluation is the most widely used training evaluation model in the world. Ask any group of trainers whether they rely on the model's four levels Reaction, Learning, Behavior, and Results in their practice, and you'll get an enthusiastic affirmation. But how many variations of Kirkpatrick are in use today? And what number of misassumptions and faulty practices have crept in over 60 years? The reality is: Quite a few. James and Wendy Kirkpatrick have written Kirkpatrick's Four Levels of Training Evaluation to set the record straight. Delve into James and Wendy's new findings that, together with Don Kirkpatrick's work, create the New World Kirkpatrick Model, a powerful training evaluation methodology that melds people with metrics. In Kirkpatrick's Four Levels of Training Evaluation, discover a comprehensive blueprint for implementing the model in a way that truly maximizes your business's results. Using these innovative concepts, principles, techniques, and case studies, you can better train people, improve the way you work, and, ultimately, help your organization meet its most crucial goals.

Download or read book Design Thinking for Training and Development written by Sharon Boller and published by Association for Talent Development. This book was released on 2020-06-09 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Better Learning Solutions Through Better Learning Experiences When training and development initiatives treat learning as something that occurs as a one-time event, the learner and the business suffer. Using design thinking can help talent development professionals ensure learning sticks to drive improved performance. Design Thinking for Training and Development offers a primer on design thinking, a human-centered process and problem-solving methodology that focuses on involving users of a solution in its design. For effective design thinking, talent development professionals need to go beyond the UX, the user experience, and incorporate the LX, the learner experience. In this how-to guide for applying design thinking tools and techniques, Sharon Boller and Laura Fletcher share how they adapted the traditional design thinking process for training and development projects. Their process involves steps to: Get perspective. Refine the problem. Ideate and prototype. Iterate (develop, test, pilot, and refine). Implement. Design thinking is about balancing the three forces on training and development programs: learner wants and needs, business needs, and constraints. Learn how to get buy-in from skeptical stakeholders. Discover why taking requests for training, gathering the perspective of stakeholders and learners, and crafting problem statements will uncover the true issue at hand. Two in-depth case studies show how the authors made design thinking work. Job aids and tools featured in this book include: a strategy blueprint to uncover what a stakeholder is trying to solve an empathy map to capture the learner’s thoughts, actions, motivators, and challenges an experience map to better understand how the learner performs. With its hands-on, use-it-today approach, this book will get you started on your own journey to applying design thinking.

Download or read book Measuring the Impact of Training written by Pamela A. Wade and published by . This book was released on 1995 with total page 105 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text teaches the reader how to measure the effectiveness of any training programme, using objective, time-tested tools and techniques. It explains how to measure what a programme's participants have learnt and shows how to calculate the net impact on the organization.

Download or read book Objectives and Key Results written by Paul R. Niven and published by John Wiley & Sons. This book was released on 2016-09-06 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything you need to implement Objectives and Key Results (OKRs) effectively Objectives and Key Results is the first full-fledged reference guide on Objectives and Key Results, a critical thinking framework designed to help organizations create value through focus, alignment, and better communication. Written by two leading OKRs consultants and researchers, this book provides a one-stop resource for organizations looking to quantify qualitative goals and ensure each team focuses their efforts to make measureable progress on their most important goals. You’ll learn how OKRs came to be and how leading companies use them every day to help teams and employees stretch their thinking about what’s possible, build their goal-setting muscles and achieve results that reflect their full potential. From the basic framework to a detailed dissection of best practices, this informative guide walks you through real-world implementations to help you get the most out of OKRs. OKRs help employees work together, focus effort, and drive the organization forward. Key results are used to define what it means to achieve broad, qualitative goals, and imperatives like “do it better” are transformed into clear, measureable markers. From the framework’s inception in the 1980s to its popularity in today’s hyper-competitive environment, OKRs make work more engaging and feature frequent feedback cycles that enable workers to see the progress they make at work each and every day. This book shows you everything you need to know to implement OKRs effectively. Understand the basics of OKRs and their day-to-day use Learn how to gain the executive support critical to a successful implementation Maintain an effective program with key assessment tips Tailor the OKRs framework to your organization’s needs Objectives and Key Results is your key resource for designing, planning, implementing, and maintaining your OKRs program for sustainable company-wide success.

Download or read book Training Fundamentals written by Janis Fisher Chan and published by John Wiley & Sons. This book was released on 2009-12-09 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: Training Fundamentals is a no-nonsense, practical overview of training, filled with useful information, best practices, and proven strategies to help both new and experienced trainers develop their skills and design and deliver training that achieves results in today's rapidly changing learning environment. Designed to be easy-to-use, Training Fundamentals covers a range of topics, including: How training helps organizations achieve their goals What characteristics and skills a trainer needs to be successful The adult learning principles that guide all successful training programs The basics of designing, developing, delivering, and evaluating training programs Guidelines for becoming a professional trainer The Pfeiffer Essential Guides to Training Basics is a three-volume series Training Fundamentals, Designing and Developing Training Programs, and Delivering Training Workshops that offers new and experienced trainers a wealth of ideas, information, tips, tools, and techniques. Praise for Training Fundamentals "Training it sounds so simple, but it's not. This book provides an essential and practical foundation for designing and delivering a successful workshop. It's easy to use, practical, and chock full of insights only a successful trainer knows." Barbara Nelson, principal of Nelson Communications "With crisp, fresh, and easy to understand language, Chan cuts through all the jargon and provides easy to follow guidelines for becoming a pro." Terrence L. Gargiulo, president, MAKINGSTORIES.net, and author, Building Business Acumen for Trainers and Trainer's Portable Mentor