Download or read book Tough Customer written by Sandra Brown and published by Simon and Schuster. This book was released on 2021-12-28 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: Originally published: New York: Simon & Schuster, 2010.
Download or read book Negotiating with Tough Customers written by Steve Reilly and published by Red Wheel/Weiser. This book was released on 2016-06-22 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to holding your ground with hardball negotiators, from a “talented advisor with a rare ability for connecting people with ideas” (Patrick Lencioni, bestselling author of The Five Dysfunctions of a Team). Negotiation is the middle ground between capitulation and stonewalling—a back-and-forth between two parties trying to reach agreement. If a price or other term is non-negotiable, there is no give and take, just “take it or leave it.” You may think you are negotiating, but if the other side isn’t playing, you aren’t either. Regardless of the industry, situation, or product, the two most common mistakes negotiators make are: 1) they give ground too easily, and 2) they get nothing in return. When dealing with tough customers, it is even more important to be able to defend your position and bargain for reciprocal concessions. Negotiating with Tough Customers provides proven methods for holding your ground against (seemingly) more powerful negotiators. But it goes further, making sure that when you do give ground, you get equal or better value in return. Using a cooperative, collaborative approach in a hardball negotiation just doesn’t work. Tough negotiators will play win-win, but only if they have nothing to lose. Negotiating With Tough Customers will make you a better salesperson by making you a better negotiator . . . and vice versa.
Download or read book Smash Cut written by Sandra Brown and published by Simon and Schuster. This book was released on 2010-07-20 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hired by a woman who believes that the shooting of her Atlanta businessman friend was planned by his nephew, defense lawyer Derek Mitchell comes to realize that the nephew is a psychotic movie buff who enjoys acting out favorite violent film plots.
Download or read book How to Deal with Difficult Customers written by Dave Anderson and published by John Wiley & Sons. This book was released on 2013-05-21 with total page 123 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for How to Deal with Difficult Customers "The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. It's written with the same wit, humor, and inspiration that have made Anderson's prior books so effective." --Margaret Callihan, President, Chairman, and CEO, SunTrust Bank, Florida "Anderson knocks another one out of the park with How to Deal with Difficult Customers! The problem is real; Anderson's solutions make sense and, as always, he makes you laugh in the process." --Mike Roscoe, Editor in Chief, Dealer Magazine "I could not put this book down. It's a salesperson's bible, offering clear and concise how-to advice. If you're in the selling profession and want to sell more, you should read this book . . . twice." --Warren Lada, Senior Vice President, Saga Communications "An individual executing the ideas within this book will change their own life and their organization. No one has the gift like Anderson to articulate the importance character plays in maximizing potential." --Mike Tomberlin, CEO, The Tomberlin Group "Throw out all your other sales manuals. Anderson's new book will change the way you look at customers, the way your salespeople look at themselves, and, quite frankly, the way you look at the sales process." --Dan Janal, President, PRleads.com "What are you waiting for? We all have difficult customers. If you're tired of leaving money on the table because you can't handle them, read this book. If your good customers are turning into difficult customers, read this book. If you want to deliver results year-in and year-out, read, re-read, and apply the lessons of this book." --Randy Pennington, author, Results Rule!
Download or read book Tough Chicks written by Cece Meng and published by Houghton Mifflin Harcourt. This book was released on 2009 with total page 41 pages. Available in PDF, EPUB and Kindle. Book excerpt: Three independent chicks who dare to be different are reprimanded by the other barnyard residents for not being quiet and docile, until the smart, fearless trio takes on a runaway tractor.
Download or read book Running Tough written by Michael Sandrock and published by Human Kinetics. This book was released on 2000-10-17 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: Imagine training with the best distance runners and running coaches of our time, learning their favorite and most effective workouts, and discovering their hard-earned secrets to success. With Running Tough you'll find yourself running side by side with such world-class runners as Bill Rodgers, Libbie Hickman, Frank Shorter, Arthur Lydiard, Ron Clarke, Emil Zatopek, and Adam Goucher, tasting their unwavering dedication and determination, and viewing firsthand their training runs. Written by prolific running journalist Michael Sandrock, Running Tough organizes the workouts by training goals to create a user-friendly handbook. This allows you to develop a customized training plan using the most appropriate workouts for training and racing. You'll find chapters dedicated to - long runs, to help develop aerobic endurance - off-road training, to build and strengthen the legs; - fartlek training or the "speedplay," to discover variety; - interval workouts, to increase speed; - hill workouts, to build strength and stamina; - tempo runs, to push anaerobic thresholds; - recovery fun runs, to heal muscles while emphasizing the enjoyment of the sport; and - building a program, to prepare for competition. With Running Tough, you'll have the tools to create enhanced training programs, discover new plateaus in your workout regimes, and meet the challenges of world-class competition. You'll find that whether you're looking for increased strength and endurance, improved aerobic or anaerobic capacity, or just a competitive edge, Running Tough will help you train with more efficiency, more enthusiasm, and more variety.
Download or read book Powerful Phrases for Effective Customer Service written by Renée Evenson and published by HarperChristian + ORM. This book was released on 2012-09-12 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters to teach you: how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you’ll have the right words as tools at your disposal and the skills to deliver those words effectively. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you’ll not only be capable of overcoming obstacles--you’ll strengthen all facets of your customer service.
Download or read book A Tough Nut to Crack written by Tom Birdseye and published by Open Road Media. This book was released on 2014-07-15 with total page 67 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cassie’s father and grandfather don’t get along, but despite their differences, Cassie is resolved to bring her family back together, no matter what it takes Cassie Bell’s father and grandfather had a falling-out years ago, so Cassie has never had the chance to meet her grandfather. But when her dad gets a call saying that Grandpa Ruben is in the hospital, the family heads off to Kentucky to make sure he’s all right. Grandpa Ruben is nothing like what Cassie expected. From the way her dad talks about him, she pictured a mean old man, but it turns out that her grandfather is lively, goofy, and loving. Still, Cassie’s dad and Grandpa Ruben can barely be in the same room with each other. A plan slowly starts to form in Cassie’s mind: What if she could find a way to get them back together again? Cassie doesn’t know why her dad and grandpa don’t speak anymore, but she’s determined to find out. If only they weren’t so stubborn! She wants to have her grandfather in her life, and she’s going to solve this problem whether these two like it or not!
Download or read book How I Turn Ordinary Complaints Into Thousands of Dollars written by Ralph Charell and published by Scarborough House. This book was released on 1973 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Tough Cookies written by Kathy Cloninger and published by John Wiley & Sons. This book was released on 2011-08-31 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fundamental principles for how Girl Scouts USA is run and why it's so successful Millions of American businesswomen, thought leaders, and politicians received their first lessons in salesmanship, money management, marketing, teamwork, and fulfillment in the Girl Scouts. The Girls Scouts has shaped the lives of more than 50 million alumnae alive today. Eighty percent of American female senior business executives and business owners are former Girl Scouts. In March 2012, the Girl Scouts will celebrate their 100th anniversary. Tough Cookies captures the essence of this iconic organization and the principles that have allowed them to build and sustain a 100-year-old organization. Under current CEO Kathy Cloninger's leadership, the Girl Scouts has transformed and enhanced its ability to develop leadership in young women. Tough Cookies outlines the rise of the Girl Scouts, this recent and dramatically successful shift, and lessons that are applicable to make any business or organization a success. An inspiring story of the Girl Scouts founding, along with leadership and business lessons that can be applied to organizations of any size No other organization compares to Girl Scouts in size, experience, and resources devoted to developing leadership skills Publication coincides with the 100-year anniversary of GSUSA What can your business learn from the Girl Scouts?
Download or read book Difficult Conversations written by Douglas Stone and published by Penguin. This book was released on 2010-11-02 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
Download or read book Uncommon Service written by Frances X. Frei and published by Harvard Business Press. This book was released on 2012 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Download or read book The Challenger Customer written by Brent Adamson and published by Portfolio. This book was released on 2015-09-08 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Four years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surprising: Being a Challenger seller isn’t enough. Your success or failure also depends on who you challenge. Picture your ideal customer: friendly, eager to meet, ready to coach you through the sale and champion your products and services across the organization. It turns out that’s the last person you need. Most marketing and sales teams go after low-hanging fruit: buyers who are eager and have clearly articulated needs. That’s simply human nature; it’s much easier to build a relationship with someone who always makes time for you, engages with your content, and listens attentively. But according to brand-new CEB research—based on data from thousands of B2B marketers, sellers, and buyers around the world—the highest-performing teams focus their time on potential customers who are far more skeptical, far less interested in meeting, and ultimately agnostic as to who wins the deal. How could this be? The authors of The Challenger Customer reveal that high-performing B2B teams grasp something that their average-performing peers don’t: Now that big, complex deals increasingly require consensus among a wide range of players across the organization, the limiting factor is rarely the salesperson’s inability to get an individual stakeholder to agree to a solution. More often it’s that the stakeholders inside the company can’t even agree with one another about what the problem is. It turns out only a very specific type of customer stakeholder has the credibility, persuasive skill, and will to effectively challenge his or her colleagues to pursue anything more ambitious than the status quo. These customers get deals to the finish line far more often than friendlier stakeholders who seem so receptive at first. In other words, Challenger sellers do best when they target Challenger customers. The Challenger Customer unveils research-based tools that will help you distinguish the "Talkers" from the "Mobilizers" in any organization. It also provides a blueprint for finding them, engaging them with disruptive insight, and equipping them to effectively challenge their own organization.
Download or read book One Tough Chick written by Leslie Margolis and published by Bloomsbury Publishing USA. This book was released on 2013-01-22 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annabelle has tamed the wild boys, mastered the social hierarchy of catty mean girls, and bugged out over her first school dance. But now it's time for the school talent show. Annabelle's been asked to be a judge. Which is perfect . . . until her friends accuse Annabelle of playing favorites because her boyfriend Oliver asked for special treatment. Can Annabelle remain an impartial judge without hurting anyone's feelings??? The trials and tribulations of middle school that make this series so relatable (and fun!) are back in full force in this fourth book.
Download or read book Tough Target written by J. J. Bittenbinder and published by Running Press Book Publishers. This book was released on 1997 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: You've seen his PBS television programs and heard his safety advice on "Oprah!" and "Good Morning America". Chicago detective J.J. Bittenbinder uses his decades of experience to advise you and your family about how to become tough targets for crime.
Download or read book Diggers written by Fiona Boon and published by . This book was released on 2012-08-06 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: For Ingest Only - Data needs to be cleaned up for all products being loaded
Download or read book When Times are Tough written by Yanitzia Canetti and published by Cambridge Brickhouse/CBH Books. This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A young boy describes how his life might change during a tough economic time, and provides positive alternatives to things like eating out, buying new toys, and going on vacation.
