Download or read book Tough Customer written by Sandra Brown and published by Simon and Schuster. This book was released on 2021-12-28 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: Originally published: New York: Simon & Schuster, 2010.
Download or read book Negotiating with Tough Customers written by Steve Reilly and published by Red Wheel/Weiser. This book was released on 2016-06-22 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to holding your ground with hardball negotiators, from a “talented advisor with a rare ability for connecting people with ideas” (Patrick Lencioni, bestselling author of The Five Dysfunctions of a Team). Negotiation is the middle ground between capitulation and stonewalling—a back-and-forth between two parties trying to reach agreement. If a price or other term is non-negotiable, there is no give and take, just “take it or leave it.” You may think you are negotiating, but if the other side isn’t playing, you aren’t either. Regardless of the industry, situation, or product, the two most common mistakes negotiators make are: 1) they give ground too easily, and 2) they get nothing in return. When dealing with tough customers, it is even more important to be able to defend your position and bargain for reciprocal concessions. Negotiating with Tough Customers provides proven methods for holding your ground against (seemingly) more powerful negotiators. But it goes further, making sure that when you do give ground, you get equal or better value in return. Using a cooperative, collaborative approach in a hardball negotiation just doesn’t work. Tough negotiators will play win-win, but only if they have nothing to lose. Negotiating With Tough Customers will make you a better salesperson by making you a better negotiator . . . and vice versa.
Download or read book Tough Customers written by George A. Harris and published by . This book was released on 1991 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Backyard Lumberjack written by Frank Philbrick and published by Storey Publishing, LLC. This book was released on 2012-10-12 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you’re splitting a cord of wood for your fireplace or managing acres of woodland, The Backyard Lumberjack provides plenty of practical instruction and firsthand advice. Familiarize yourself with the proper equipment and safety gear, then learn how to fell, buck, split, and stack your own wood supply for the season. Veteran lumberjacks Frank Philbrick and Stephen Philbrick cover everything you need to know to bring a tree from the forest to your fireplace, safely and effectively.
Download or read book Knock Your Socks Off Answers written by Kristin Anderson and published by Amacom Books. This book was released on 1995 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pat answers to peevish questions and provocative customer comments, smart answers to even tougher questions, questions with no easy answers, and customers say the darnedest things.
Download or read book 25 Sales Strategies and Activities written by Peter R Garber and published by Human Resource Development. This book was released on 2006 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Delivering Knock Your Socks Off Service written by Ron ZEMKE and published by AMACOM Div American Mgmt Assn. This book was released on 2001-01-01 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace. You will learn how to: • See things from the customer’s point of view • Meet customer expectations and satisfy their needs • Create a memorable experience for the customer • Become easy to do business with • Determine the right time to bend or break the rules • Become a fantastic fixer and powerful problem-solver • Cope effectively with "customers from hell" • Avoid the ten deadly sins of customer service • Formulate smart answers to tough customer questions. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.
Download or read book Customers written by John Leslie and published by AuthorHouse. This book was released on 2018-12-28 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a reflection on some short, true encounter with the author.
Download or read book Signal written by and published by . This book was released on 1985 with total page 1090 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Works of Charles Dickens Barnaby Rudge Hard times written by Charles Dickens and published by . This book was released on 1926 with total page 1080 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Railway Conductors Monthly written by and published by . This book was released on 1895 with total page 770 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Best Burlesque Sketches written by Ralph G. Allen and published by Hal Leonard Corporation. This book was released on 1995 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: (Applause Books). Here is the first-ever collection of classic comic sketches from the bawdy, rowdy world of our slum music halls! Habitues of Burlesque (and sons of habitues) will revel in the boisterous stock scenes and blackouts of this uniquely American form of popular entertainment. Features a foreword by Dick Martin.
Download or read book Furniture Age written by and published by . This book was released on 1928 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book How to Open and Operate a Financially Successful Retail Business written by Janet Engle and published by Atlantic Publishing Company. This book was released on 2007 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: The dream of starting a retail business can easily become a reality. This new book will teach you all you need to know about getting started in your own retail business in a minimum amount of time. This book is a comprehensive and detailed study of thebusiness side of retailing. This manual will arm you with everything you need including sample forms, worksheets, and checklists for planning opening, and day-to-day operations. There are dozens of valuable, timesaving tools of the trade. You will learn how to draw up a winning business plan (the CD-ROM has an actual business plan you can use in Word), how to buy and sell a retail store, cost control systems, math and pricing issues, legal concerns, sales and marketing techniques, pricing formulas, and much more.
Download or read book Essentials of Banking written by Deborah K. Dilley and published by John Wiley & Sons. This book was released on 2008-04-25 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: The essential guide for finance professionals in all industries for quick answers to banking questions, Essentials of Banking provides a nuts and bolts presentation explaining the regulatory, business, and people facts of the business of banking in a handy, concise format. It is the only guide you will need containing all the relevant facts of banking, all in one place.
Download or read book Be Your Customer s Hero written by Adam Toporek and published by AMACOM. This book was released on 2015-04-22 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Armed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.
Download or read book The Whispering Roots written by Cecil Day Lewis and published by Jonathan Cape. This book was released on 1970 with total page 878 pages. Available in PDF, EPUB and Kindle. Book excerpt:
