Download or read book Customer Relationship Management written by Jagdish N. Sheth and published by TATA McGraw-Hill Publishing Company. This book was released on 2001 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Papers presented at an international conference.

Download or read book Mobile Telecommunication Customer Loyalty in Nigeria Determining Factors written by Olayiwola Bello and published by Diplomica Verlag. This book was released on 2012-11 with total page 73 pages. Available in PDF, EPUB and Kindle. Book excerpt: With the increasing competition on the market, customer loyalty has become a decisive factor for long-term business profits. At its high, customer loyalty connotes the high entry barriers the competitor faces when entering the market, and it contributes significantly to a reduction of marketing costs. To attract new customers, companies are required to invest a lot of time and money which can result in uncertainties and risks over longer periods of time. The number of loyal customers as a sign of market share is more significant than the total number of customers. More loyal customers translate to high profits. Loyal customers will continue to purchase or receive the product or service from the same enterprises, and they will be willing to pay higher prices for the quality products and first-class services, thereby increasing sales revenue. Consequently, the focus of many enterprise managers at this point is on marketing management aspects to improve customer loyalty in order to gain the competitive advantage in the face of fierce competition. The importance of customer loyalty has been identified by many researchers and academics in the past years. This importance is also predominant in the telecommunication industry and, consequently, the Nigerian telecom industry. This book attempts to assess and analyze the variables that influence a mobile phone subscriber?s loyalty and how Nigerian service providers can enhance this loyalty. The study is based on a survey that uses the quantitative approach. A structured questionnaire was developed and personally administered to a sample of University of Ilorin students across four major GSM operators in the country. Four hundred (400) respondents were sampled through a stratified random sampling. Out of this, three hundred and forty-eight (348) copies of the questionnaire, constituting an 87% response rate, could be used for the analysis. Of the eleven (11) operational factors that were used to assess loyalty of customers in the Nigeria Mobile Telecoms industry, all variables except Brand Image and Service Centre Quality were found to be capable of influencing customer loyalty and also considered as the most important loyalty variables in the industry. The unavailability of Mobile Number Portability was found to be a prominent factor in tying consumers down to service providers, while the generally low satisfaction with the present state of service delivery in the industry also plays a role. Therefore, the retention which the service providers were able to enjoy can be described as circumstantial. The given recommendations include that the service providers embark upon drives that will reduce dropped calls to a bare minimum, that they improve call quality, and that they develop SMS delivery standards.

Download or read book 2020 International Conference on Computational Science and Computational Intelligence CSCI written by IEEE Staff and published by . This book was released on 2020-12-16 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on IEEE taxonomy, CSCI is directly related to many of IEEE Computer Society s fields of interest (BUT note that in this conference we DO NOT plan to consider topics that are theoretical in nature such as automatic proof based systems, solutions to open problems in mathematics, ) Using IEEE classifications taxonomy, please find below a representative list of fields of interest for the conference In summary we are interested in all aspects of computational science and computational intelligence and applications Note that you will find many repetitions in the list of topics that appears below (this is due to the fact that the same repetitions also appear in the IEEE list) Broadcast Technology Digital video broadcasting, Motion pictures Communications Technology Denial of service attack, Computer networks, Internet, Multiprocessor interconnection networks, Network security, Peer to peer computing, Software defined networking, Virtual private networks, Digital images

Download or read book Report on Conditions of Work and Promotion of Livelihoods in the Unorganised Sector written by India. National Commission for Enterprises in the Unorganised Sector and published by Academic Foundation. This book was released on 2008 with total page 398 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on data from the 61st round of the National Sample Survey 2004-2005. Provides an analysis of the conditions of work and lives of the unorganised workers consisting of about 92 per cent of the total workforce of about 457 million (as of 2004-05).

Download or read book Retail Management written by Barry Berman and published by . This book was released on 2001 with total page 808 pages. Available in PDF, EPUB and Kindle. Book excerpt: Providing a balance betwen theory and practice, this guide to retail management includes useful career information and takes a strategic approach to decision making.

Download or read book Business Environment written by Francis Cherunilam and published by . This book was released on 2010 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: 1. AN OVERVIEW OF BUSINESS ENVIRONMENT 2. INDUSTRIAL AND FDI POLICIES 3. FISCAL POLICY 4. MONETARY POLICY 5. BALANCE OF PAYMENTS 6. FOREIGN TRADE OF INDIA: POLICY AND PERFORMANCE 7. WORLD TRADE ORGANISATION 8. THE INDIAN FINANCIAL SYSTEM 9. MONEY AND CAPITAL MARKETS CASES.

Download or read book Advances in Computing and Information Technology written by Natarajan Meghanathan and published by Springer Science & Business Media. This book was released on 2012-08-13 with total page 712 pages. Available in PDF, EPUB and Kindle. Book excerpt: The international conference on Advances in Computing and Information technology (ACITY 2012) provides an excellent international forum for both academics and professionals for sharing knowledge and results in theory, methodology and applications of Computer Science and Information Technology. The Second International Conference on Advances in Computing and Information technology (ACITY 2012), held in Chennai, India, during July 13-15, 2012, covered a number of topics in all major fields of Computer Science and Information Technology including: networking and communications, network security and applications, web and internet computing, ubiquitous computing, algorithms, bioinformatics, digital image processing and pattern recognition, artificial intelligence, soft computing and applications. Upon a strength review process, a number of high-quality, presenting not only innovative ideas but also a founded evaluation and a strong argumentation of the same, were selected and collected in the present proceedings, that is composed of three different volumes.

Download or read book Inclusive Finance India Report 2014 written by Tara S. Nair and published by Oxford University Press, USA. This book was released on 2015 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inclusive Finance India Report 2014 presents in-depth research and analysis on financial inclusion with evidence on the decisive shift in the positioning of microfinance within the financial system of India. Following up on Microfinance State of the Sector Report 2013 by the authors, this year's report focuses on recent developments in inclusive financing and efforts by governments and banks in extending financial services to the unbanked and underbanked regions and populations. The report tracks the progress of financial inclusion initiatives across institutional structures and delivery models, including the main microfinance channels. It contributes to an understanding of the complexities of the financial inclusion process, reviews policy development on inclusive finance, and highlights key challenges and opportunities for diverse stakeholders. A comprehensive reference on annual trends and progress of financial inclusion and the microfinance sector, the report synthesizes data and inputs from the Reserve Bank of India, NABARD, Ministry of Finance, banks, apex financial institutions, technology services providers, sector experts, and resource agencies. It serves to provide a perspective on the practice of financial inclusion in India as well as informing the policy formulation process.

Download or read book Proceedings of the Third International Conference on Computational Intelligence and Informatics written by K. Srujan Raju and published by Springer Nature. This book was released on 2020-03-17 with total page 881 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book features high-quality papers presented at the International Conference on Computational Intelligence and Informatics (ICCII 2018), which was held on 28–29 December 2018 at the Department of Computer Science and Engineering, JNTUH College of Engineering, Hyderabad, India. The papers focus on topics such as data mining, wireless sensor networks, parallel computing, image processing, network security, MANETS, natural language processing and Internet of things.

Download or read book Microfinance India written by N Srinivasan and published by SAGE Publications Pvt. Limited. This book was released on 2009-11-20 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This series of annual reports on the microfinance sector in India which seeks to document developments, clarify issues, publicize studies, stimulate research, identify policy choices, generate understanding, and enhance support for the sector. It highlights recent developments under each of the two main models of microfinance in India – the SHG and MFI models. The book highlights recent developments in Self Help Groups (SHGs) and SHG Bank Linkage Programme (SBLPs), and focuses on microfinance with regard to the investment scenario in India.

Download or read book Managing Customer Value written by Bradley Gale and published by Simon and Schuster. This book was released on 2009-11-24 with total page 453 pages. Available in PDF, EPUB and Kindle. Book excerpt: Even today with quality improvement the battle cry of American industry, the quality programs in most companies are limited to "conformance to technical standards," according to quality expert Bradley Gale. While some have ventured a step farther to measure customer satisfaction, few of them, Gale demonstrates, have attempted to track market-perceived "quality" -- how buyers select among competing suppliers, why orders are won or lost, and which competitors are succeeding in which market segments. Using cases including Milliken & Company; AT&T, United Van Lines, and Gillette, Gale shows how leading-edge companies have gone beyond the minimal achievements of conformance quality and customer satisfaction to focus on the third, higher stage, "market-perceived quality versus competitors" and aspire to an emerging fourth stage, "true strategic management." Drawing on his extensive research at AT&T, Johnson & Johnson, Parke-Davis, and other world-class companies, Gale provides new metrics for market-perceived quality that are straightforward and easy to interpret. His set of seven integrative tools for customer value analysis makes up the heart of the "war room wall" to help guide business-unit teams in their effort to outperform competitors in satisfying customers. The great value of these tools is that they are derived from a future-oriented strategic navigation system that tracks competitive information and market-perceived quality. Learning to master this system accelerates customer satisfaction from a slogan to a science and leads ultimately to true strategic management -- the fourth stage of Total Quality Management. The processes described in this book provide an insider's perspective on the criteria of the Baldrige Award. Bradley Gale's insights and innovative methods for defining, measuring, and improving market-perceived quality will create an entirely new thrust for the worldwide quality movement.

Download or read book Microfinance in India written by and published by SAGE Publications Ltd. This book was released on 2008-11-11 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: Microfinance in India: A State of the Sector Report, 2007 is one in a series of annual reports on the microfinance sector in India. It is a comprehensive one-stop document that provides a holistic view of the sector, providing a detailed analysis of its status and future. It highlights recent developments under each of the two main models of microfinance in India -the SHG and MFI models. Most significantly, it engages with issues of topical interest such as the microfinance bill pending in parliament in a balanced and objective manner, and focuses on policy issues that need the attention of decision makers. The book carries a statistical appendix which provides essential data on the sector, and strengthens its utility as a reference document. It will be of interest to various players in the sector including practitioners, bankers, insurance companies, venture capitalists, regulators, donors and academics.

Download or read book News Agencies Their Structure and Operation written by Unesco and published by UNESCO. This book was released on 1953 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Microfinance India written by N Srinivasan and published by SAGE Publications Ltd. This book was released on 2009-01-06 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Microfinance India is a part of a series of annual reports on the microfinance sector in India which seeks to document developments, clarify issues, publicize studies, stimulate research, identify policy choices, generate understanding and enhance support for the sector. It is a comprehensive one-stop document that provides the latest data and a holistic view of the sector, combines analysis and description and integrates a variety of topics previously treated separately. The book highlights recent developments in Self Help Groups (SHGs) and SHG Bank Linkage Programs (SBLPs), and focuses on microfinance with regard to the investment scenario in India. It also deals with the burgeoning field of urban microfinance, developments in micro-insurance, and the impact of new technologies on the microfinance sector. Additionally, it recognizes the high demands which the state makes on microfinance institutions and discusses the need and relevance of new policy regulations. Complementing these analyses, statistical annexes provide essential data on the sector, strengthening its utility as a reference document. It contains extensive original material, and yet draws widely on the findings of other recent studies and reports, thereby emerging as a complete, detailed analysis of the status and the future of the microfinance sector in India.

Download or read book HBR s 10 Must Reads on Leading Digital Transformation with bonus article How Apple Is Organized for Innovation by Joel M Podolny and Morten T Hansen written by Harvard Business Review and published by Harvard Business Press. This book was released on 2021-09-07 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Become a digital-first organization—and avoid disruption. If you read nothing else on the principles and practices that lead to successful digital transformation, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you reinvent your digital strategy, overcome barriers to change, and win in the continuously connected world. This book will inspire you to: Devise an industry-transforming business model Minimize risk using discovery-driven transformation Leverage torrents of data more strategically Prepare your employees for the future of work Prioritize the right initiatives Compete in the age of AI This collection of articles includes "Discovery-Driven Digital Transformation," by Rita McGrath and Ryan McManus; "The Transformative Business Model," by Stelios Kavadias, Kostas Ladas, and Christoph Loch; "Digital Doesn't Have to Be Disruptive," by Nathan Furr and Andrew Shipilov; "What's Your Data Strategy?," by Leandro DalleMule and Thomas H. Davenport; "Competing in the Age of AI," by Marco Iansiti and Karim R. Lakhani; "Building the AI-Powered Organization," by Tim Fountaine, Brian McCarthy, and Tamim Saleh; "How Smart, Connected Products Are Transforming Companies," by Michael E. Porter and James E. Heppelmann; "The Age of Continuous Connection," by Nicolaj Siggelkow and Christian Terwiesch; "The Problem with Legacy Ecosystems," by Maxwell Wessel, Aaron Levie, and Robert Siegel; "Your Workforce Is More Adaptable Than You Think," by Joseph B. Fuller, Judith K. Wallenstein, Manjari Raman, and Alice de Chalendar; "How Apple Is Organized for Innovation," by Joel M. Podolny and Morten T. Hansen; and "Digital Transformation Comes Down to Talent in Four Key Areas," by Thomas H. Davenport and Thomas C. Redman. HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever‐changing business environment.

Download or read book INDIA S NEW CAPITALISTS written by Harish Damodaran and published by Hachette India. This book was released on 2018-11-25 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: It?s no secret that certain social groups have predominated India?s business and trading history, with business traditionally being the preserve of particular `Bania? communities. However, the past four or so decades have seen a widening of the social base of Indian capital, such that the social profile of Indian business has expanded beyond recognition, and entrepreneurship and commerce in India are no longer the exclusive bastion of the old mercantile castes. In this meticulously researched book ? acclaimed for being the first social history to document and understand India?s new entrepreneurial groups ? Harish Damodaran looks to answer who the new `wealth creators? are, as he traces the transitional entry of India?s middle and lower peasant castes into the business world. Combining analytical rigour with journalistic flair, India?s New Capitalists is an essential read for anyone seeking to understand the culture and evolution of business in contemporary South Asia.

Download or read book Critical Perspectives on Open Development written by Arul Chib and published by . This book was released on 2020 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: "Explores whether, for whom, and under what circumstances the free, networked, public sharing of ICT resources contributes to positive social change"--