Download or read book The Wonderful World of Customer Service at Disney written by James Jeff Kober and published by . This book was released on 2013-10-15 with total page 194 pages. Available in PDF, EPUB and Kindle. Book excerpt: A celebration of great business practices that can be applied to any service organization.
Download or read book Be Our Guest written by Disney Institute and published by . This book was released on 2003-06 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.
Download or read book The Experience written by Bruce Loeffler and published by John Wiley & Sons. This book was released on 2015-03-23 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bring Disney-level customer experience to your organizationwith insider guidance The Experience is a unique guide to mastering the art ofcustomer service and service relationships, based on the principlesemployed at the renowned leader in customer experience— the Walt Disney Company. Co-Author Bruce Loefflerspent ten years at Disney World overseeing service excellence, andhas partnered with Brian T. Church in this book, to show you how tobring that same level of care and value to your own organization.Based on the I. C.A.R.E. model, the five principles —Impression, Connection, Attitude, Response, and Exceptionals— give you a solid framework upon which to raise the level ofyour customer experience. You will learn how to identify yourcustomer service issues and what level of Experience you arecurrently offering. You can then determine exactly what the"customer experience" should be for your company, and the changesrequired to make it happen. The Walt Disney Company is the most recognized name in the worldfor customer service. The "Disney Experience" draws customers fromall around the world,. This book describes what it takes to achievethat level of Experience, and how any organization can do it withthe right strategy and attention to detail. When the Experience isenhanced, the opportunity arises to convert customers toambassadors who will share their Experience with others. Find "the experience" and what it means to theOrganization Learn the five levels of experience, and why most companiesfail at it Identify service problems that face every company in themarketplace Utilize the Experience Quotient and apply the I. C.A.R.E.principles Learn how to convert customers to ambassadors who share theirstory with others Customers are the lifeblood of business. A great product offeringisn't enough in today's marketplace, where everyone's looking foran "experience.” Imagine the kind of value a Disney-levelcustomer experience could bring to your organization. TheExperience is a guide to getting there, from an insider'sperspective.
Download or read book THE WONDERFUL WORLD OF DISNEY TELEVISION written by Bill Cotter and published by . This book was released on 1997-09-22 with total page 682 pages. Available in PDF, EPUB and Kindle. Book excerpt: This first-ever history of Disney television is perfectly timed to coincide with the return of "The Wonderful World of Disney" to Sunday night prime time on ABC.From the much-beloved Disneyland and That Darn Cat to recent hits like Ellen and Home Improvement, Disney televisions a cultural institution that has added joy and laughter to the lives of millions of Americans from the 1950s to today. The Wonderful World of Disney Television is a fascinating, comprehensive history of all the Disney television shows ever produced, from the ones we loved to watch as children to today's top-rated programming. Rich with photographs, little-known details, anecdotes, and vital statistics, this fascinating collection fully describes each of the Walt Disney television shows, including complete schedules of aired episodes, seasonal highlights, production details, behind-the-scenes stories, full cast and crew listings, and plot synopses -- and shares important moments in Disney's television history such as how Walt got into television in the first place!A treasure trove of nostalgia, coinciding perfectly with the primetime return of The Wonderful
Download or read book Decisive Measures written by John Nichol and published by Canelo. This book was released on 2020-01-06 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: A combat-weary helicopter pilot fights to save innocents from a bloody civil war in this “fresh and compelling” thriller(Daily Mail). Scarred by his experiences of war in the Balkans, pilot Jack Griffiths has found himself a seemingly routine job transporting supplies to a diamond mine in Sierra Leone. Soon, however, he is plunged headfirst into the crucible of a bloody civil war. In the midst of death and destruction, he must protect a group of people stranded in the middle—including Layla, a beautiful local doctor to whom he is powerfully drawn—in this rousing action thriller from the acclaimed author of Point of Impact. “Nichol’s writing skills are first rate.” —Daily Express
Download or read book The World of Customer Service written by Pattie Odgers and published by South Western Educational Publishing. This book was released on 2004 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with. This text is designed to teach exemplary customer service thinking in public or private, domestic or international organizations and is written in a practical, common sense manner reflecting current customer service concepts and hints.
Download or read book Eat Like Walt written by Marcy Carriker Smothers and published by Disney Editions. This book was released on 2017-09-19 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Eat Like Walt, explores the lore of each land, beginning with Main Street, U.S.A., an homage to Walt's childhood home of Marceline, Missouri, to Tomorrowland, set in futuristic 1986, a year Disney would not live long enough to see. Although Disneyland opened in 1955, its culinary history dates back to 1923 when Walt Disney first arrived in Hollywood. Walt was a simple eater yet a big dreamer. By 1934, four years before his first feature film, Snow White and the Seven Dwarfs, would be released, Mickey Mouse had made him famous enough to have a recipe published in Better Homes & Gardens magazine. Ask fans what Walt's favorite food was and most will say, "Chili." Chili has a cult status at Disneyland. People want to eat what Walt ate, the way he ate, where he ate it.
Download or read book Human Body written by DK and published by Dorling Kindersley Ltd. This book was released on 2014-11-03 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get set to explore your own body from the inside out! This fascinating guide covers everything from the top of your nose to the tips of your toes. Travel through the amazing human body to learn about the brain centre, muscle power, bony frame, pumping heart, and senses hard at work interpreting and understanding our world. Processes you take for granted, including breathing and eating, are shown using detailed illustrations and photography, and explained alongside incredible facts and figures. As you look through the body, you'll also learn about the history of our fascination with how the human body works. This is a fun and interactive guide with lots of infographics, statistics, facts, and timelines. A giant fold-out wall chart is crammed full of body bits and pieces to serve as a useful reference tool on your bedroom or classroom wall. Whether you're looking for a body book for homework help, school projects, or just for fun, with Human Body you'll never look at yourself in the same way again!
Download or read book Walt Disney Productions Presents the Rescuers in Trouble in Devil s Bayou written by Walt Disney Productions and published by Random House Trade. This book was released on 1980 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: Two villains looking for buried pirate treasure upset the lives of some swamp creatures.
Download or read book The Experience written by Bruce Loeffler and published by John Wiley & Sons. This book was released on 2015-04-20 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience — the Walt Disney Company. Co-Author Bruce Loeffler spent ten years at Disney World overseeing service excellence, and has partnered with Brian T. Church in this book, to show you how to bring that same level of care and value to your own organization. Based on the I. C.A.R.E. model, the five principles — Impression, Connection, Attitude, Response, and Exceptionals — give you a solid framework upon which to raise the level of your customer experience. You will learn how to identify your customer service issues and what level of Experience you are currently offering. You can then determine exactly what the "customer experience" should be for your company, and the changes required to make it happen. The Walt Disney Company is the most recognized name in the world for customer service. The "Disney Experience" draws customers from all around the world,. This book describes what it takes to achieve that level of Experience, and how any organization can do it with the right strategy and attention to detail. When the Experience is enhanced, the opportunity arises to convert customers to ambassadors who will share their Experience with others. Find "the experience" and what it means to the Organization Learn the five levels of experience, and why most companies fail at it Identify service problems that face every company in the marketplace Utilize the Experience Quotient and apply the I. C.A.R.E. principles Learn how to convert customers to ambassadors who share their story with others Customers are the lifeblood of business. A great product offering isn't enough in today's marketplace, where everyone's looking for an "experience.” Imagine the kind of value a Disney-level customer experience could bring to your organization. The Experience is a guide to getting there, from an insider's perspective.
Download or read book Be Our Guest Revised and Updated Edition written by The Disney Institute and published by Disney Electronic Content. This book was released on 2011-12-16 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.
Download or read book Walt Disney s The Jungle Book written by and published by . This book was released on 1967 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mowgli, a man-cub raised by wolves, is lured from the delights and dangers of the jungle by the song of a village girl.
Download or read book The Disney Book written by Jim Fanning and published by . This book was released on 2023 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: From Snow White and the Seven Dwarfs to Wish, Mary Poppins to The Little Mermaid, Disneyland to Tokyo DisneySea, and the fireworks to fan clubs, explore the captivating worlds and groundbreaking creations of Disney and Pixar in this fully updated guide. Marvel at beautiful art and artifacts from The Walt Disney Company's vast historical collections, and discover imaginative moviemaking, enchanting parks, and fascinating collectibles.
Download or read book The Customer Rules written by Lee Cockerell and published by Currency. This book was released on 2013-03-05 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example: Rule #1: Customer Service Is Not a Department Rule #3: Great Service Follows the Laws of Gravity Rule #5: Ask Yourself "What Would Mom Do?" Rule #19: Be a Copycat Rule #25. Treat Every Customer like a Regular Rule #39: Don’t Try Too Hard As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customers Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.
Download or read book Lead With Your Customer 2nd Edition written by Mark David Jones and published by Association for Talent Development. This book was released on 2019-02-01 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your one-stop shop for world-class results The most admired organizations in the world have the same basic resources that you have—offices, computers, pencils, pens, phones, Internet, people. The primary difference is the way they use those resources. How do successful organizations consistently succeed? We witness their extraordinary results, but the secrets often remain hidden. In Lead With Your Customer, authors Mark David Jones and J. Jeff Kober offer the key success tools all world-class organizations have in common and explain how your organization can adopt them. To understand their customer-first approach, they offer the World Class Excellence Model—the result of decades of success as leaders at the Walt Disney Company and years of experience and research working with over two dozen Fortune 500 companies. The authors explain how “world class” status can be attained by many organizations, and isn’t the domain of only the most expensive, luxurious, or popular brands. Jones and Kober guide you by detailing benchmark practices and illustrating how they are followed by all best-in-class organizations by viewing each person inside and around the organization as your “customer”—internally, as you engage your employees and build your organization’s culture, and externally, as you engage your customers and build your brand. For this second edition, the authors present updated examples from organizations including IKEA, Harley-Davidson, Southwest Airlines, Ritz-Carlton, MD Anderson Cancer Center, and, of course, Walt Disney.
Download or read book World of Workcraft written by Dale Roberts and published by Routledge. This book was released on 2016-03-03 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research demonstrated some years ago that there is a strong positive correlation between ’play’, ’fun’ and organisational performance. More recently, organisations have started to wrestle with the idea of how to engage the skills and motivation of the video game generation; as customers and as employees. The practical application of gamification is part of the disruptive innovation that offers businesses radical new ways of working, learning and performing. In a nutshell, gamification is the concept of applying engaging elements of game theory to non-game applications. An example would be to create a game to learn something new for work. Companies need to embrace the idea of blending games with work. And in order for that to happen, gamification must have a basic knowledge base and skill set, as well as both theory and practical application of its core principles. Dale Roberts’s World of Workcraft provides the context and background to the need for and potential benefit of gamification as a means of turning a traditional corporate culture and structure into a dynamic community. He also provides guidance on how to (and how not to) introduce these concepts successfully.
Download or read book Service Is a Superpower written by Louie Gravance and published by Mascot Books. This book was released on 2020-04-07 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Louie Gravance is often referred to as "the guy that can make the Disney service concepts actually work outside of Disney." For over twenty-five years at the Walt Disney Company, Louie enjoyed a distinguished career with Disney theme parks, designing everything from live-entertainment experiences to customer service training programs through the Disney Institute in Orlando, Florida. At only twelve years old, he began working in California as a stage, film, and television actor and would go on to appear in movies, sitcoms, and over thirty-five national television commercials. In 1987, Gravance was offered a summer job with one of the entertainment industry's most successful providers of "magical" customer experiences, Disney theme parks, beginning as a comic at Disneyland in Anaheim, California and soon thereafter embarking on a nearly three-decade adventure at the Walt Disney World Resort in Orlando, Florida. Following his hugely effective tenure in Orlando, Gravance left Disney to pursue other opportunities and soon amassed even more success working as a consultant, customer service speaker, and corporate culture guru. Louie has designed multimillion-dollar service campaigns for companies such as Bank of America, ING Financial, Choice Hotels, Nikon, and The American Council of Independent Laboratories. Gravance is the recipient of the Disney Partners in Excellence Award and the Spirit of Disney Award and has been recognized internationally as a leading keynote speaker on the topic of customer service and employee engagement.
