Download or read book The Ten Commandments of Quality Management written by Ajit Silva and published by iUniverse. This book was released on 2005-07-19 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on twenty years of management research, observations, practices, and experiences, The Ten Commandments of Quality Management will create the next generation of great leaders! Author Ajit Silva compares and contrasts the behavior patterns of traditional managers to quality managers and examines the ensuing outcomes of pursuing each management style. He also recommends using the quality management technique to organizations that want to raise employee morale, reduce attrition, increase productivity, increase customer satisfaction, increase profits, and expand market share by taking business away from the competition. The Employees-Customers-Owners (ECO) concept summarizes the behavior of quality managers. If ECO is not practiced, the results can be detrimental to an organization. The "Ten Commandments" discussed include the following: Employee Champion Customer Champion Continuous Improvement A Learning Organization Leadership Paradigm Shift Corporate Goals, Not Individual Agendas The Ten Commandments of Quality Management will benefit corporate employees, college students, graduate degree candidates, and the average consumer-anyone seeking to have a successful management career!
Download or read book The Ten Commandments of Quality Management written by Ajit Silva and published by iUniverse. This book was released on 2005-07 with total page 135 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on twenty years of management research, observations, practices, and experiences, The Ten Commandments of Quality Management will create the next generation of great leaders! Author Ajit Silva compares and contrasts the behavior patterns of traditional managers to quality managers and examines the ensuing outcomes of pursuing each management style. He also recommends using the quality management technique to organizations that want to raise employee morale, reduce attrition, increase productivity, increase customer satisfaction, increase profits, and expand market share by taking business away from the competition. The Employees-Customers-Owners (ECO) concept summarizes the behavior of quality managers. If ECO is not practiced, the results can be detrimental to an organization. The 'Ten Commandments" discussed include the following: Employee Champion Customer Champion Continuous Improvement A Learning Organization Leadership Paradigm Shift Corporate Goals, Not Individual Agendas The Ten Commandments of Quality Management will benefit corporate employees, college students, graduate degree candidates, and the average consumer-anyone seeking to have a successful management career!
Download or read book The Ten Commandments of Lean Six Sigma written by Jiju Antony and published by Emerald Group Publishing. This book was released on 2019-11-29 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presented from the perspective of practitioners, researchers and academics, The Ten Commandments of Lean Six Sigma serves as a practical guide for senior managers and executives who want to achieve operational and service excellence in various manufacturing, service and public sector organizations.
Download or read book The Ten Commandments of Lean Six Sigma written by Jiju Antony and published by Emerald Group Publishing. This book was released on 2019-11-29 with total page 125 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presented from the perspective of practitioners, researchers and academics, The Ten Commandments of Lean Six Sigma serves as a practical guide for senior managers and executives who want to achieve operational and service excellence in various manufacturing, service and public sector organizations.
Download or read book The Ten Commandments for Business Failure written by Donald R. Keough and published by Penguin. This book was released on 2011-06-28 with total page 127 pages. Available in PDF, EPUB and Kindle. Book excerpt: Don Keough—a former top executive at Coca-Cola and now chairman of the elite investment banking firm Allen & Company—has witnessed plenty of failures in his sixty-year career (including New Coke). He has also been friends with some of the most successful people in business history, including Warren Buffett, Bill Gates, Jack Welch, Rupert Murdoch, and Peter Drucker. Now this elder statesman reveals how great enterprises get into trouble. Even the smartest executives can fall into the trap of believing in their own infallibility. When that happens, more bad decisions are sure to follow. This light-hearted “how-not-to” book includes anecdotes from Keough's long career as well as other infamous failures. His commandments for failure include: Quit Taking Risks; Be Inflexible; Assume Infallibility; Put All Your Faith in Experts; Send Mixed Messages; and Be Afraid of the Future. As he writes, “After a lifetime in business I've never been able to develop a step-by-step formula that will guarantee success. What I could do, however, was talk about how to lose. I guarantee that anyone who follows my formula will be a highly successful loser.”
Download or read book The Ten Commandments of Management written by Palmer Hartl and published by Koehler Books. This book was released on 2014-10 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Christians are called to respect and care about all people; managers are, too. This is the underlying philosophy of The Ten Commandments of Management. Using proven business models mixed with appropriate Biblical references, this book provides the ten things managers need to know how to do. Following these commandments will make you a more successful manager and those who report to you more effective, productive and successful, as well. What could be better than achieving a win/win outcome in your business? Sometimes this means moving people out of the wrong job, sometimes it means offering a hand up. Too many managers and too many employees relate to each other within a parent-child paradigm. Read the Ten Commandments of Management to learn how to manage Adults through being an Adult. If you know nothing else about management, know these Ten Commandments.
Download or read book Introducing Management in a Global Context written by Robert MacIntosh and published by Goodfellow Publishers Ltd. This book was released on 2015-09-10 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covering the major management disciplines, Introducing Management in a Global Context provides an introductory overview of key topic areas and to glimpse the latest research in domains such as strategy, technology and change, economics and development, politics and the social world, marketing, ethics and corporate decision making.
Download or read book Total Quality Management written by D.R. Kiran and published by Butterworth-Heinemann. This book was released on 2016-10-28 with total page 582 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The book covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and the more experienced individual. Aspects of quality control that are widely utilized in practice are combined with those that are commonly referred to on University courses, and the latest developments in quality concepts are also presented. This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality. Features two chapters on the latest ISO standards Includes an introduction to statistics to help the reader fully grasp content on statistical quality control Contains case studies that explore many TQM themes in real life situations
Download or read book Quality Management Competencies in use written by Jason Martin and published by Linköping University Electronic Press. This book was released on 2019-10-21 with total page 79 pages. Available in PDF, EPUB and Kindle. Book excerpt: Quality management is an established, widespread and well-researched management concept. Yet, surprisingly little research can be found on understanding the potential for action that is required in order to perform quality management work. The field of quality management has a strong emphasis not only on a customer and supplier focus (external), but also on a process focus (internal). This creates a constant challenge in the way in which quality management is conceived and realised. Another challenge is reflected in current research that describes the need for conceptual change in quality management due to extensive ongoing changes in society and the business environment. The nature and pace of technological development, coupled with changes in social behaviour, continuously bring out new customer needs and new ways for customers to interact with the producers of goods and services. This requires adaptive and innovative approaches for organisations, in order to stay competitive and relevant. This thesis uses competence-based and practice-based perspectives to better understand the requirements placed on quality management in meeting these challenges. It investigates what quality management work is and what properties must exist, in terms of competence and practice, in order to make quality management work possible. The purpose of this thesis is, therefore, to explore how the theoretical perspectives of competence and practice can contribute to an increased understanding of what is required to perform quality management work. Three research questions are posed and answered. The first research question concerns the nature of quality management work and how its key factors may be characterised; the second research question deals with competencies of quality management and how these are interrelated with quality management work; the third research question concerns how the interplay between quality management competencies can be understood. The research questions are answered by interpreting the findings of five papers included in the thesis, using a conceptual framework. The results of the thesis suggest two main directions of quality management work: expansive and adaptive quality management work. Expansive work is characterised by explorative practice, radical change to existing processes or the development of new processes, a logic of development, an orientation towards development and innovation, a striving to increase external efficiency and a striving to increase process variation. Adaptive work is characterised by exploitative practice, incremental change to existing processes, a logic of performance, an orientation towards goals and productivity, a striving towards internal efficiency and a striving to decrease process variation. Quality management competencies relate to quality management work in combining role dependency and discretion. Role dependency signifies the potential and capability to assume multiple role-responsibilities. Discretion is the ‘freedom of movement’ for quality practitioners to engage in practices and choose quality management work directions according to task and situation. The interplay between quality management competencies is understood as the combined effects of two competence antecedents: individual and/or collective dispositions to change and learning. This thesis extends research on quality management by increasing our knowledge and understanding of the requirements needed, not only to select and perform existing quality management practices, but also to adopt and engage in practices where emergence is accommodated by ambidexterity. Kvalitetsutveckling är ett etablerat, utbrett och välbeforskat managementkoncept. Trots detta går det att hitta förvånansvärt lite forskning vilken fokuserar på en ökad förståelse för de handlingsförmågor som faktiskt krävs för att utföra kvalitetsutveckling. Som koncept särskiljer sig kvalitetsutveckling i sitt dubbla fokus på både ett internt, processrelaterat innehåll och ett externt, kundfokuserat innehåll. Detta skapar en konstant utmaning för hur kvalitetsutveckling kan förstås och omsättas i praktiker. En annan utmaning som beskrivs i forskningen är behovet av konceptuell förändring som krävs i kvalitetsutveckling för att möta kunna samhälleliga och marknadsmässiga förändringar. Hastigheten och innehållet i den tekniska utvecklingen samt förändringar i sociala beteenden utvecklar hela tiden nya kundbehov och nya sätt att interagera med leverantörer av varor och tjänster. Detta kräver anpassningsinriktade och innovativa förhållningssätt för organisationer att vara relevanta samt att kunna bibehålla och öka konkurrenskraften. Kompetensteoretiska och praktikteoretiska perspektiv används i avhandlingen för att bättre förstå de krav som kan ställas på modern kvalitetsutveckling i att möta dessa utmaningar. Avhandlingen undersöker vad modern kvalitetsutveckling är och vilka egenskaper som måste finnas, i termer av kompetens och praktik, för att möjliggöra att modern kvalitetsutveckling utförs. Syftet med denna avhandling är således att utforska hur kompetensteoretiska och praktikteoretiska perspektiv kan bidra till en ökad förståelse för vad som krävs för att utföra kvalitetsutvecklingsarbete. Tre olika forskningsfrågor behandlas. Den första forskningsfrågan handlar om vad kvalitetsutvecklingsarbete är och hur det kan karaktäriseras i termer av nyckelfaktorer. Den andra forskningsfrågan berör kompetenser för kvalitetsutveckling och hur dessa kan kopplas till arbete med kvalitetsutveckling. Den tredje forskningsfrågan handlar om hur samspelet mellan kompetenser för kvalitetsutvecklingsarbete kan förstås. Forskningsfrågorna besvaras genom att tolka de empiriska resultaten i fem bilagda artiklar utifrån ett konceptuellt ramverk. Avhandlingens resultat visar på två huvudsakliga inriktningar på innehållet i kvalitetsutvecklingsarbete: expansivt och adaptivt kvalitetsutvecklingsarbete. Nyckelfaktorer i expansivt arbete är “explorative” praktik, radikal förändring av existerande processer eller utveckling av nya processer, utvecklingslogik, utvecklings- och innovationsorientering, extern effektivitet samt ökning av processvariation. Nyckelfaktorer i adaptivt arbete är “exploitative” praktik, inkrementell förändring i existerande processer, prestationslogik, mål och produktivitets-orientering, intern effektivitet samt att minska och styra processvariation. Kopplingen mellan kompetenser för och arbetet med praktiker i kvalitetsutveckling utgörs av en potential för rollberoende och handlingsfrihet. Rollberoende beskriver en individuell och/eller kollektiv kapacitet att kunna tillägna sig samt byta mellan olika definierade rollansvar. Handlingsfrihet beskriver kapaciteten att kunna välja inriktning på innehållet i arbetet beroende på uppgift och situation. Samspelet mellan kompetenser för kvalitetsutvecklingsarbete kan beskrivas som den samlade effekten av två förutsättningar (eng. antecedent) för kompetens: individuell och/eller kollektiv benägenhet för förändring och lärande. Avhandlingens resultat bidrar till forskningen om kvalitetsutveckling på två huvudsakliga sätt. Dels genom att öka kunskap och förståelse för de krav som ställs på att välja och prestera existerande kvalitetsutvecklingspraktiker. Dels genom att öka förståelsen om hur anpassning och utövande av dessa praktiker går till där framväxandet av praktiker stimuleras genom att möjliggöra organisatorisk ambidextri.
Download or read book Holy Ghost Letter written by Idowu Fatorisa and published by Xlibris Corporation. This book was released on 2011-12-01 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is an embodiment of several letters written under the title of Holy Ghost letters. They are written with reference to biblical contents with relevance to daily life events. The letters are independent of one another. They contain life testimonies which align perfectly with the subject under consideration. They are meant to provide insights and understanding to certain biblical stories or event and its application to daily life. It is worth mentioning that the sole aim of the letters is the dissemination of the gospel of our lord Jesus Christ which is our collective responsibility as Christians. Furthermore, the letters have been carefully tailored to be useful to all. It also contains some academic materials which are meant to expose and clearly pave the way for easy understanding and assimilation.
Download or read book Quality and Statistics written by Milton J. Kowalewski and published by ASTM International. This book was released on 1994 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Total Quality Management TQM written by and published by . This book was released on 1993 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Krishna s Total Quality Management TQM written by and published by Krishna Prakashan Media. This book was released on with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Lean Six Sigma for Small and Medium Sized Enterprises written by Jiju Antony and published by CRC Press. This book was released on 2017-12-19 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is no secret that Lean Six Sigma (LSS) is not as popular with small and medium-sized enterprises (SMEs) as it is with larger ones. However, many SMEs are suppliers to larger entities who are pushing for superior quality and world-class process efficiencies from suppliers. Lean Six Sigma for Small and Medium Sized Enterprises: A Practical Guide provides a roadmap for the successful implementation and deployment of LSS in SMEs. It includes five real-world case studies that demonstrate how LSS tools have been successfully integrated into LSS methodology. Simplifying the terminology and methodology of LSS, this book makes the implementation process accessible. Supplies a general introduction to continuous improvement initiatives in SMEs Identifies the key phases in the introduction and development of LSS initiatives within an SME Details the most powerful LSS tools and techniques that can be used in an SME environment Provides tips on how to make the project selection process more successful This book covers the fundamental challenges and common pitfalls that can be avoided with successful introduction and deployment of LSS in the context of SMEs. Systematically guiding you through the application of the Six Sigma methodology for problem solving, the book devotes separate chapters to the most appropriate tools and techniques that can be useful in each stage of the methodology. Keeping the required math and statistics to a minimum, this practical guide will help you to deploy LSS as your prime methodology for achieving and sustaining world-class efficiency and effectiveness of critical business processes.
Download or read book Customers for Life written by Carl Sewell and published by Crown Currency. This book was released on 2009-07-01 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.
Download or read book Security Supervision and Management written by IFPO and published by Elsevier. This book was released on 2007-12-14 with total page 579 pages. Available in PDF, EPUB and Kindle. Book excerpt: The International Foundation for Protection Officers (IFPO) has for many years provided materials to support its certification programs. The current edition of this book is being used as the core text for the Security Supervision and Management Training/Certified in Security Supervision and Management (CSSM) Program at IFPO. The CSSM was designed in 1988 to meet the needs of the security supervisor or senior protection officer. The book has enjoyed tremendous acceptance and success in the past, and the changes in this third edition, vetted by IFPO, make it still more current and relevant. Updates include 14 new chapters, 3 completely revised chapters, "Student Performance Objectives" in each chapter, and added information on related resources (both print and online). Completion of the Security Supervision and Management Program is the initial step toward the Certified in Security Supervision and Management (CSSM) designation Over 40 experienced security professionals contribute chapters in their area of specialty Revised throughout, and completely updated with 14 new chapters on topics such as Leadership, Homeland Security, Strategic Planning and Management, Budget Planning, Career Planning, and much more Quizzes at the end of each chapter allow for self testing or enhanced classroom work
Download or read book The Ten Commandments for Effective Standards written by Karen Bartleson and published by Happy About. This book was released on 2010 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: Computer chip industry veteran Bartleson provides ideas for creating better standards, increasing respect for the standardization process, and ways for leveraging others' industry expertise to create more effective technical standards.