Download or read book The Simple Truths of Service written by Ken Blanchard and published by Sourcebooks, Inc.. This book was released on 2017-02-07 with total page 58 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the New York Times Bestselling author of The One Minute Manager Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service. The Simple Truths of Service is an inspiring true story about Johnny, a very special young man whose creative choices will spark the way your company approaches their clients. By putting his own personal mark on each customer interaction, Johnny makes it clear that the bottom line of service is to lead with the heart. His story, along with many others, provide a tool kit for the success of your company. After reading this book, your service team will be bursting with new ways to stand out from the crowd and really make a difference.
Download or read book Simple Truths of Service written by Ken Blanchard and published by . This book was released on 2023-09-18 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your competitive edge in today's business environment is in how your customers are treated. If you want to succeed, it's time to get creative about customer service! The Simple Truths of Service unforgettable true story about a very special young man who takes a chance and changes the culture of a grocery store. Each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book
Download or read book Simple Truths of Leadership written by Ken Blanchard and published by Berrett-Koehler Publishers. This book was released on 2022-01-31 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership legend and bestselling author Ken Blanchard and trust expert and thought leader Randy Conley present this carefully curated collection of fifty-two essential leadership principles that are easy to implement and practice. Effective leadership is an influence process where leaders implement everyday, commonsense approaches that help people and organizations thrive. Yet somehow, many of these fundamental principles are still missing from most workplaces. In Simple Truths of Leadership, legendary servant leadership expert Ken Blanchard, whose books have sold millions of copies worldwide, and his colleague Randy Conley, known and recognized for his many years of thought leadership and expertise in the field of trust, share fifty-two Simple Truths about leadership that will help leaders everywhere make commonsense leadership common practice. Readers will discover profound, memorable, and in some cases counterintuitive leadership wisdom such as • Who should make the first move to extend trust • What role a successful apology plays in building trust • When to use different strokes (leadership styles) for different folks—and for the same folks • Where the most important part of leadership happens • How to create autonomy through boundaries • Why the key to developing people is catching them doing something right A fun, easy read that will make a positive difference in leadership and organizational success, Simple Truths of Leadership will show readers how to incorporate simple but essential practices into their leadership style, build trust through servant leadership, and enhance their own lives and the lives of everyone around them.
Download or read book Simple Truths written by Kent Nerburn and published by New World Library. This book was released on 2019-03-05 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: Seldom does a book come along that speaks to the core issues of life with such clarity and wisdom. This profound book is deeply informed by the spiritual traditions of the West, the Far East, and the Native Americans, with whom the author has worked. It is a small treasure of wisdom about life's deepest issues. From the Book . . . ON EDUCATION & LEARNING The true measure of your education is not what you know, but how you share what you know with others. ON MONEY People who measure their money against their desires will never be happy, because there will always be another desire waiting to lure them. People who measure their money against their needs can gain control over their lives by gaining control over their needs. ON LOVE Love has its own time, its own season, and its own reasons for coming and going. You cannot bribe it or coerce it or reason it into staying. If it chooses to leave your heart or the heart of your lover, there is nothing you can do and nothing you should do. Be glad that it came to live for a moment in your life. If you keep your heart open, it will surely come again.
Download or read book The Simple Truths of Service written by Ken Blanchard and published by Sourcebooks, Inc.. This book was released on 2018-11-06 with total page 35 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than five million people have been touched by this story. Have you? Your competitive edge in today's business environment is in how your customers are treated. If you want to succeed, then it's time to get creative about customer service! The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and changes the culture of a grocery store. Each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book. Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny and other great customer experience stories that will have your customer service team bursting with new ways to make your company stand out from the crowd.
Download or read book From To Do to Done written by Maura Thomas and published by Sourcebooks, Inc.. This book was released on 2021-06-01 with total page 57 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you tired of feeling overwhelmed by never-ending to-do lists? Do you struggle to prioritize tasks and accomplish your goals efficiently? Productivity expert Maura Thomas unveils her proven system to transform your chaotic to-do list into a powerful tool of organizational success. By harnessing the power of optimal productivity strategies, Thomas equips you with the techniques necessary to skyrocket your efficiency and time management to achieve personal and professional success. Inside these pages, you'll discover: Personalized Roadmap: Develop a personalized productivity blueprint tailored to your unique needs, ensuring maximum focus and motivation. Streamlined Workflow: Learn how to optimize your work processes and leverage technology to enhance efficiency and reduce stress. Actionable Insights: Gain practical tips and techniques to overcome procrastination, boost concentration, and sustain long-term productivity gains. Work-Life Integration: Discover the secrets to achieving work-life balance by incorporating self-care, mindfulness, and boundary-setting practices into your daily routine. With From To-Do to Done as your guide, you'll finally conquer stress, eliminate distractions, and reclaim control over your time. Don't settle for a life of busyness. Transform your to-do list into a powerful productivity tool and experience the satisfaction of true accomplishment.
Download or read book 212 Service written by Mac Anderson and published by Sourcebooks, Inc.. This book was released on 2013-01-01 with total page 109 pages. Available in PDF, EPUB and Kindle. Book excerpt: You may know the 212 degree concept for our original bestseller 212 The Extra Degree written by Sam Parker and Mac Anderson. But this book is written specifically for businesses and is all about creating a service culture. In case you are not familiar with the 212 concept, here it is in a nutshell: At 211 degrees water is hot. At 212 degrees, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great. The stories in 212 Service reflect real-life examples of companies that have taken their customer service to the next degree. Someone once said, "Life is like a game of tennis. The player who serves well seldom loses." The same can be said for any business on the planet. There are many books written about service, however, our goals in this one is to keep it simple. 212 Service presents 10 simple, but engaging rules of service that can be read by every member of your team in less than 30 minutes. 212 Service is written with real life examples of exceptional customer service and is certain to inspire your team with ideas that apply specifically to your industry.
Download or read book Vital Lies Simple Truths written by Daniel Goleman and published by Simon and Schuster. This book was released on 1985 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: A penetrating analysis of the dark corners of human deception, enlivened by intriguing case histories and experiments.
Download or read book Great Quotes from Great Leaders written by Peggy Anderson and published by Sourcebooks, Inc.. This book was released on 2013-01-01 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you like history and great quotes, you'll love this book which combines a brief biography of 32 world famous leaders with photographs and powerful quotes. You and your family will learn from this collection of wisdom—echoing the integrity, strength of character, and passion of extraordinary men and women. Makes the perfect, unique gift. Some of the highlighted leaders include: Abraham Lincoln, Ben Franklin, Eleanor Roosevelt, Martin Luther King, Jr. and Winston Churchill.
Download or read book The Future of Sales written by John Asher and published by Sourcebooks, Inc.. This book was released on 2022-01-01 with total page 53 pages. Available in PDF, EPUB and Kindle. Book excerpt: A revolutionary guide by renowned sales expert John Asher designed to equip sales professionals with the knowledge and tools they need to excel in today's dynamic sales environment. In The Future of Sales, Asher explores the latest trends, technologies, and tactics transforming the sales industry. Drawing from his extensive experience and insightful research, he presents a comprehensive roadmap to mastering the new landscape of sales using proven neuroscience techniques. More than just a forecast of future sales trends, this guide provides actionable insights and proven methods for adapting to change and capitalizing on opportunities. Whether you're a seasoned business leader or new to the field, The Future of Sales is your playbook for navigating and succeeding in the new age of sales. Key Features: Future-Focused: Discusses the latest trends, technologies, and tactics transforming the sales industry. Practical Strategies: Provides actionable strategies to enhance sales performance and drive business growth. Industry Insights: Offers insights from renowned sales expert John Asher, backed by extensive research. Adaptation: Gives advice on adapting to change and capitalizing on opportunities in the sales industry. For All Sales Professionals: Suitable for both seasoned sales veterans and those new to the field.
Download or read book The 10 Golden Rules of Customer Service written by Todd Duncan and published by Ignite Reads. This book was released on 2019-03-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The 10 Golden Rules of Customer Service (formally titled The $6,000 Egg) represents the costly mistake of removing customer satisfaction from the bottom line. Through the story of a $6,000 Egg, Deb Duncan and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons, or on the flipside, alienate once-devoted customers"--Description from publisher website
Download or read book Pulling Together written by John Joseph Murphy and published by Sourcebooks, Inc.. This book was released on 2011-10-01 with total page 95 pages. Available in PDF, EPUB and Kindle. Book excerpt: Pulling Together is a fantastic guide for leaders from all walks of life. In it you will learn about the 10 Rules for High Performance Teamwork. They're simple, yet so important! It's not only about leading a team, but also being a part of one. The 10 rules are presented in a way that every person in your organization can understand. Use this book to clarify expectations and foster accountability, build more focus, unity, trust and credibility with your team, align people and systems, mobilize commitment and generate enthusiasm. Here's your chance to create more balance and harmony within your team.
Download or read book Butterfly Effect written by Andy Andrews and published by Thomas Nelson Inc. This book was released on 2011-06 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: Speaker and New York Times best-selling author Andy Andrews shares a compelling and powerful story about a decision one man made over a hundred years ago, and the ripple effect it's had on us individually, and nationwide, today. It's a story that will inspire courage and wisdom in the decisions we make, as well as affect the way we treat others through our lifetime. Andrews speaks over 100 times a year, and The Butterfly Effect is his #1 most requested story.
Download or read book The Dash written by Linda Ellis and published by Thomas Nelson. This book was released on 2012-04-16 with total page 97 pages. Available in PDF, EPUB and Kindle. Book excerpt: When your life is over, everything you did will be represented by a single dash between two dates—what will that dash mean for the people you have known and loved? As Joseph Epstein once said, “We do not choose to be born. We do not choose our parents, or the country of our birth. We do not, most of us, choose to die. . . . But within this realm of choicelessness, we do choose how we live.” And that is what The Dash is all about. Beginning with an inspiring poem by Linda Ellis titled “The Dash,” renowned author Mac Anderson then applies his own signature commentary on how the poem motivates us to make certain choices in our lives—choices to ignore the calls of selfishness and instead reach out to others, using our God-given abilities to brighten their days and lighten their loads. After all, at the end of life, how we will be remembered—whether our dash represents a full, joyous life of seeking God’s glory, or merely the space between birth and death—will be entirely up to the people we’ve left behind, the lives we’ve changed.
Download or read book 100 0 Principle written by Al Ritter and published by Sourcebooks, Inc.. This book was released on 2010-04-01 with total page 109 pages. Available in PDF, EPUB and Kindle. Book excerpt: Simply put, this new ebook can make your marriage better and greatly improve your relationships with family members, co-workers, your boss and even your friends. The 100/0 Principle...The Secret of Great Relationships, may be the most important book you'll ever read. The message is truly life-changing.
Download or read book How to Live in Flip Flops written by Sandy Gingras and published by Sourcebooks, Inc.. This book was released on 2009-05 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt: The perfect gift for anyone who appreciates a simple, relaxed lifestyle. In How to Live in Flip-Flops, Sandy Gingras helps readers forget the complicated in favor of the simple, wonderful things in life. Gingras's delightful watercolors and poetic prose showcase the benefits of slowing down and finding happiness in the things that really matter. Whether or not you're at the beach, everyone can relate to the laid-back easiness that comes with living in flip-flops. Includes charming maxims such as: Lose the uncomfortable shoes Be thankful Smell like a coconut Go slowly to see the little things This is the perfect gift for family and friends - whether for those who already embrace an easygoing harmony with the world or for those who need a gentle reminder of what's truly important. "Sandy Gingras evokes how good things can be when you and your environment are in happy agreement." Stephen Dunn, Pulitzer Prizewinning poet
Download or read book Uncommon Service written by Frances X. Frei and published by Harvard Business Press. This book was released on 2012 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
