Download or read book The Role of Food Quality Service Quality and Physical Environment on Customer Satisfaction and Future Behavioral Intentions in Casual Dining Restaurant written by Ivyanno U. Canny and published by . This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dining out is no longer become a new activity conference for most Indonesian urban. In recent years the rushing waves of various non-Indonesian cuisines are popping up in numerous casual dining restaurants in the big cities surround Indonesia, particularly in Jakarta. Hence, this study is empirically investigates customers' perception of dining experiences (food quality, service quality and physical environment) and its influences on customer satisfaction and future behavioral intentions in casual dining restaurant in Jakarta. Sample of this study was collected from 213 customers of a two well-known casual dining restaurants that offered full table service in South Jakarta, multiple regression analysis in this study revealed that: (1) three aspects of dining experience, namely food quality, service quality and physical environment has positively influence on customer satisfaction, and (2) customer satisfaction positively influence on behavioral intentions. Theoretical and practical implications both for academic researchers and marketing practitioners are also discussed.
Download or read book Satisfaction A Behavioral Perspective on the Consumer written by Richard L. Oliver and published by Routledge. This book was released on 2014-12-18 with total page 740 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables - product or service.Author Richard L. Oliver traces the history of consumer satisfaction from its earliest roots, and brings together the very latest thinking on the consequences of satisfying (or not satisfying) a firm's customers. He describes today's best practices in business, and broadens the determinants of satisfaction to include needs, quality, fairness, and regret ('what might have been').The book culminates in Oliver's detailed model of consumption processing and his satisfaction measurement scale. The text concludes with a section on the long-term effects of satisfaction, and why an understanding of satisfaction psychology is vitally important to top management.
Download or read book Hospitality and Tourism written by Norzuwana Sumarjan and published by CRC Press. This book was released on 2013-11-18 with total page 638 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hospitality and Tourism - Synergizing creativity and innovation in research contains 116 accepted papers from the International Hospitality and Tourism Postgraduate Conference 2013 (Shah Alam, Malaysia, 2–3 September 2013). The book presents trends and practical ideas in the area of hospitality and tourism, and is divided into the sections below: - Hospitality and tourism management - Hospitality and tourism marketing - Current trends in hospitality & tourism - Technology, advancement and innovation in hospitality and tourism - Green hospitality and tourism - Food service and food safety - Relevant areas in hospitality and tourism Hospitality and Tourism - Synergizing creativity and innovation in research will be useful to postgraduate students, academia and professionals involved in the area of hospitality and tourism.
Download or read book Promoting Creative Tourism Current Issues in Tourism Research written by Ahmad Hudaiby Galih Kusumah and published by Routledge. This book was released on 2021-04-23 with total page 799 pages. Available in PDF, EPUB and Kindle. Book excerpt: The papers presented in this work cover themes such as sustainable tourism; ICT and tourism; marine tourism; tourism and education; tourism, economics, and finance; tourism marketing; recreation and sport tourism; halal & sharia tourism; culture and indigenous tourism; destination management; tourism gastronomy; politic, social, and humanities in tourism; heritage tourism; medical & health tourism; film induced tourism; community based tourism; tourism planning and policy; meeting, incentive, convention, and exhibition; supply chain management; hospitality management; restaurant management and operation; safety and crisis management; corporate social responsibility (CSR); tourism geography; disruptive innovation in tourism; infrastructure and transportation in tourism development; urban and rural tourism planning and development; community resilience and social capital in tourism. The 4th ISOT 2020 aimed at (1) bringing together scientists, researchers, practitioners, professionals, and students in a scientific forum and (2) having discussions on theoretical and practical knowledge about current issues in tourism. The keynote speakers contributing to this conference are those with expertise in tourism, either in an academic or industrial context.
Download or read book Tourist Behavior written by Metin Kozak and published by Springer. This book was released on 2018-04-18 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines and analyzes tourism consumption and tourist experiences, employing a systematic and case study-driven perspective. Covering approaches with a wider geographical background, it considers issues like tourism place experience and co-creation, as well as the behavior of tourists on guided tours, at trade shows and exhibitions, and in museums. Dedicated chapters deal with the aspect of customer satisfaction in places such as hotels or restaurants. In closing, the book highlights tourist behavior in the context of cultural heritage, regional and cultural differences and the general frameworks of consumer happiness and responsibility. Given its focus, the book provides a unique view on the interplay of tourism consumption and tourist experiences, and presents a comprehensive selection of case studies to exemplify and discuss in detail the frameworks covered and the current state of practice.
Download or read book Technology and Social Transformations in Hospitality Tourism and Gastronomy written by Savita Sharma and published by CABI. This book was released on 2023-04-27 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the relationship between technology and social transformation in tourism, hospitality and gastronomy. It presents research and case studies, elaborating on benchmark practices adopted by tourism and hospitality professionals. In recent years, technology has transformed the tourism and hospitality industry; the chapters in this book cover areas such as guest experience and service quality, as well as operational areas such as housekeeping and waste management. With contributions from academics, entrepreneurs, destination managers and government officials from the South Asia region, this book offers a real insight in to these areas of growing interest and provide a useful resource for those researching and studying within the areas of tourism development and hospitality.
Download or read book Relationships Among Service Quality Hedonic and Utilitarian Values Customer Satisfaction and Behavioural Intentions written by Chui Ying Angel So and published by . This book was released on 2015 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Foodservice Organizations written by Mary B Gregoire and published by . This book was released on 2024 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Organizing the text around this model provides a unique design for this textbook compared with other foodservice management texts. The material in each chapter provides detailed information on how managers can efficiently and effectively transform the human, material, facility, and operational inputs of the system into outputs of meals, customer satisfaction, employee satisfaction, and financial accountability"--
Download or read book Service Quality and Customer Satisfaction of Chain Restaurants in Selected Cities of Gujarat written by Dr Kalgi Shah Dr MamtaBrahmbhatt and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Impact Of Food Quality Service Quality Price And Promotion On Customer Loyalty In Local Fast Food Industry Of Hyderabad Pakistan written by Muhammad Bashir and published by GRIN Verlag. This book was released on 2024-08-12 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bachelor Thesis from the year 2021 in the subject Business economics - Market research, Shaheed Zulfikar Ali Bhutto Institute of Science & Technology (Shaheed Zulfikar Ali Bhutto Institute of Science and Technology), course: Bachelors in Business, language: English, abstract: This research investigates the key factors influencing customer loyalty within the fast-food sector of Hyderabad. By examining the relationships between food quality, service quality, pricing strategies, and promotional efforts, this study aims to identify the critical elements that contribute to customer retention and satisfaction in the local fast-food market.
Download or read book Different Factors Affecting Customer Satisfaction For Young Generations In Fine Dining Restaurant written by Heyjin Koo and published by . This book was released on 2015 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer satisfaction is influenced by various factors. As the restaurant industry is vastly expanding worldwide, restaurant industry professionals must understand what builds and affects customer satisfaction based on cultural differences, especially for fine dining restaurants, as customers tend to have higher expectations for such establishments. This study sought to compare and contrast the different factors affecting customer satisfaction in fine dining restaurants in two different cultures. The two countries, the United States and South Korea, embody individualism and collectivism, respectively, based on Hofstede's (1980) model of cultural dimensions. Adopting a quantitative approach, past dining experiences at fine dining restaurants were measured with foci on the food quality, service quality, physical environment, similarity to other customers, and physical appearance of other customers. The reliability variables were tested using Cronbach's alpha and factor analysis. Also, t tests were conducted to ascertain the significance of mean differences. Regression analysis was conducted to test research hypotheses. Besides investigating the differences in factors affecting customer satisfaction in fine dining restaurants among the different cultures, this study sought to present practical managerial implications that can be implied to a restaurant business that is rapidly growing worldwide. Results show that food quality, service quality, and physical appearance of other customers had no distinctive effects on customer satisfaction between participants from the United States or South Korea. Physical environment and similarity to other customers appeared to have higher impacts on the United States population compared to the South Korean population.
Download or read book The Customer Delight Principle written by Timothy L. Keiningham and published by McGraw Hill Professional. This book was released on 2001 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text shows how customer "delight" not just customer satisfaction drives repeat purchasing and customer loyalty. It shows how to monitor customer delight against revenue, investment, resources and benchmark results. The book also has case studies to show how to keep up customer delight.
Download or read book Quick Service Restaurants Franchising and Multi Unit Chain Management written by Francis A Kwansa and published by Routledge. This book was released on 2014-06-11 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn about new strategies to improve service, quality, and profitability for quick service restaurants! Quick Service Restaurants, Franchising, and Multi-Unit Chain Management examines a variety of issues pertaining to quick service restaurants. Quick-service restaurants (QSR) are the dominant sector of the foodservice industry and a one-hundred-billion-dollar industry. Since their inception in the 1920s, quick-service restaurants have become one of the cultural icons of America. This informative book contains vital information on: growth, change and strategy in the international foodservice industry food safety as an international problem and the formation of outreach committees to combat the challenges faced globally food consumption patterns and the driving forces that influence consumer food preferences the differences between mature and younger customers’ expectations and experiences in QSRs, casual, and fine dining restaurants consumer attitudes toward airline food adding quick-service meals to airplane menus factors influencing parental patronage of QSRs a case study on how Billy Ingram, founder of White Castle restaurants, made the hamburger a staple on American menus
Download or read book Strong Brands Strong Relationships written by Susan Fournier and published by Routledge. This book was released on 2015-06-12 with total page 342 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the editor team of the ground-breaking Consumer-Brand Relationships: Theory and Practice comes this new volume. Strong Brands, Strong Relationships is a collection of innovative research and management insights that build upon the foundations of the first book, but takes the study of brand relationships outside of traditional realms by applying new theoretical frameworks and considering new contexts. The result is an expanded and better-informed account of people’s relationships with brands and a demonstration of the important and timely implications of this evolving sub-discipline. A range of different brand relationship environments are explored in the collection, including: online digital spaces, consumer collectives, global brands, luxury brands, branding in terrorist organizations, and the brand relationships of men and transient consumers. This book attends to relationship endings as well as their beginnings, providing a full life-cycle perspective. While the first volume focused on positive relationship benefits, this collection explores dysfunctional dynamics, adversarial and politically-charged relationships, and those that are harmful to well-being. Evocative constructs are leveraged, including secrets, betrayals, anthropomorphism, lying, infidelity, retaliation, and bereavement. The curated collection provides both a deeper theoretical understanding of brand relationship phenomena and ideas for practical application from experiments and execution in commercial practice. Strong Brands, Strong Relationships will be the perfect read for marketing faculty and graduate students interested in branding dynamics, as well as managers responsible for stewarding brands.
Download or read book Design and Equipment for Restaurants and Foodservice written by Chris Thomas and published by John Wiley & Sons. This book was released on 2013-09-23 with total page 530 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text shows the reader how to plan and develop a restaurant or foodservice space. Topics covered include concept design, equipment identification and procurement, design principles, space allocation, electricity and energy management, environmental concerns, safety and sanitation, and considerations for purchasing small equipment, tableware, and table linens. This book is comprehensive in nature and focuses on the whole facility—with more attention to the equipment—rather than emphasizing either front of the house or back of the house.
Download or read book Consumers Responses Towards Restaurant Physical Environment written by Tan Wen and published by LAP Lambert Academic Publishing. This book was released on 2015-04-08 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book aims to explore the relationship among three elements of the restaurant physical environment (i.e., ambient conditions, decor and artifacts, and spatial layout), emotional response, hedonic experience and consume behavioral intentions.The findings reveal that the three factors of the physical environment strongly influenced by customers emotional response, hedonic experience and consume behavioral intentions. Simultaneously, both emotional response and hedonic experience also positively affected consume behavioral intentions. Hedonic experience was the most significant predictors that affected consume behavioral intentions.This study emphasize how important it is that managers of restaurant consider the significance of the physical environment construct of design that it contributes positively to customer's emotional response, hedonic experience and consume behavioral intentions of service settings. This research represents an attempt to develop a more comprehensive model explain how physical environment affect customer emotional response, hedonic experience and consume behavioral intentions."
Download or read book Structural Equation Modeling With Lisrel Prelis and Simplis written by Barbara M. Byrne and published by Psychology Press. This book was released on 2013-05-13 with total page 442 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book illustrates the ease with which various features of LISREL 8 and PRELIS 2 can be implemented in addressing research questions that lend themselves to SEM. Its purpose is threefold: (a) to present a nonmathmatical introduction to basic concepts associated with SEM, (b) to demonstrate basic applications of SEM using both the DOS and Windows versions of LISREL 8, as well as both the LISREL and SIMPLIS lexicons, and (c) to highlight particular features of the LISREL 8 and PRELIS 2 progams that address important caveats related to SEM analyses. This book is intended neither as a text on the topic of SEM, nor as a comprehensive review of the many statistical funcitons available in the LISREL 8 and PRELIS 2 programs. Rather, the intent is to provide a practical guide to SEM using the LISREL approach. As such, the reader is "walked through" a diversity of SEM applications that include both factor analytic and full latent variable models, as well as a variety of data management procedures.
