Download or read book The Mediator s Toolkit written by Gerry O'Sullivan and published by New Society Publishers. This book was released on 2018-09-18 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Dives deep into the psychology of information and emotion in conflict situations . . . Highly recommended for facilitators and negotiators as well as mediators.” —Jennifer Beer, author of The Mediator’s Handbook and negotiation instructor at Wharton School, University of Pennsylvania Knowing how to formulate and ask incisive questions to get to the core of a conflict, challenge entrenched thinking, and shift perspectives is the key to successful conflict resolution. The Mediator’s Toolkit employs the author’s powerful “S Questions Model” to provide readers with the skills and tools to do just that. It addresses four dimensions of successful questions for mediation: the subject matter dimension, the structure dimension, the information-seeking dimension, and the shifting thinking dimension. The toolkit clearly explains: The theory behind each question type, including exploration of relevant neuroscience and psychology The purpose of different types of questions How the questions work When to use different types of questions How to build and apply questions to mediation in a non-threatening way This essential practical guide will radically sharpen, focus, and improve the questioning skills of qualified mediators, students, lecturers, trainers, and those using questions to challenge and effect change, in any context.

Download or read book Toolkit Mediation written by Manon Schonewille and published by . This book was released on 2024-01-23 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Dealing with Disputes and Conflict written by Tony Whatling and published by Taylor & Francis. This book was released on 2022-11-30 with total page 99 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dealing with Disputes and Conflict: A Self-Help Tool-Kit for Resolving Arguments in Everyday Life offers accessible and practical strategies and solutions to guide untrained mediators and readers on effective ways to resolve disputes and conflict, across a wide range of dispute contexts. Drawing together psychological and social scientific theories, the author offers clear guidance for managing conflict in everyday life, ranging from experiences at work, with the community or at home. This book defines mediation practice, its key principles, and how it is structured and implemented, and offers practical strategies based on key theories, including Transactional Analysis. Tony Whatling draws on his extensive experience as a professional mediator, consultant, trainer and author, to create this valuable practical guide. Including a toolbox outlining core skills and strategies applied by trained practitioners, the book covers important elements in conflict resolution, such as apology, reconciliation, the importance of listening and concentration, and what to try when disputants do not respond. Case studies from various contexts are featured, giving readers the tools they need when faced with disputes relating to situations such as divorce and workplace disagreements. Exploring the building blocks of dispute management through an engaging and clear tone, this text is ideal for mediators, dispute resolution specialists, volunteers, community leaders, medical staff and anyone embarking on a career in mediation, as well as individuals hoping to resolve conflict in their own lives.

Download or read book Mastering Mediation written by Lynn Duryee and published by . This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: What can a mediator do when negotiations stall? How can a mediator help participants reach the finish line? How should a mediator best respond when the parties confess that they are too far apart to settle? Is there anything a mediator can do to help the high-conflict litigant achieve resolution of his emotional case?

Download or read book The Mediator s Handbook written by Jennifer E. Beer and published by New Society Publishers. This book was released on 2012-10-01 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: The classic resource for effective mediation - now fully updated and expanded The popular Mediator's Handbook presents a time-tested, adaptable model for helping people work through conflict. Starting with a new chapter on assessing conflict and bringing people to the table, it explains the process step-by-step, from opening conversations and exploring the situation, through the phases of finding resolution-deciding on topics, reviewing options, and testing agreements. The "Toolbox" section then details the concepts and skills a mediator needs in order to: Understand the Conflict Support the people Facilitate the process Guide decision-making. The Mediator's Handbook 's emphasis is on what the mediator can do or say NOW, and on the underlying principles and core methods that can help the mediator make wise choices. Long a popular course textbook for high schools, universities, and training programs, The Mediator's Handbook is also a valued desk reference for professional mediators, and a practical guide for managers, organizers, teachers, and anyone working with clients, customers, volunteers, committees or teams. Extensively revised to incorporate recent practice and thinking, the accessible manual format lays out a clear structure for new and occasional mediators, while offering a detailed, nuanced resource for professionals.

Download or read book The Conflict Resolution Toolbox written by Gary T. Furlong and published by John Wiley & Sons. This book was released on 2010-03-18 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice. This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully. Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step-by-step process to guide the reader in applying the tools. Offers eight models to help you understand the root causes of any conflict. Explains each model's focus, what kind of situations it can be useful in and, most importantly, what interventions are likely to help. Provides you with clear direction on what specific actions to choose to resolve a particular type of conflict effectively. Features a detailed case study throughout the book, to which each model is applied. Additional examples and case studies unique to each chapter give the reader a further chance to see the models in action. Includes practical tools and worksheets that you can use in working with these models in your practice. The Conflict Resolution Toolbox equips any practitioner to resolve a wide range of conflicts. Mediators, negotiators, lawyers, managers and supervisors, insurance adjusters, social workers, human resource and labour relations specialists, and others will have all the tools they need for successful conflict resolution.

Download or read book Conducting Track II Peacemaking written by Heidi Burgess and published by Peacemaker Toolkits. This book was released on 2010 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the conflict resolution realm, track II peacemaking or diplomacy has become increasingly common, complementing the more formal track I peacemaking efforts in myriad ways and at various points throughout a peace process. "Conducting Track II Peacemaking" presents the process of track II intervention as a series of steps that guide peacemakers in coordinating various track II efforts to maximize their positive impacts.Written for both track I and track II actors, this handbook: * illuminates the role and importance of track II activities; * charts a wide range of track II activities, from assessment, conception, and planning through to implementation and evaluation; and, * discusses the need to ensure that different peacemaking efforts support and reinforce one another.This volume is the seventh in the Peacemaker s Toolkit series. Each handbook addresses a facet of the work of mediating violent conflicts, including such topics as negotiations with terrorists, constitution making, assessing and enhancing ripeness, and debriefing mediators."

Download or read book DIY Mediation written by Marc Reid and published by Troubador Publishing Ltd. This book was released on 2016-09-15 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: “If every HR professional were to read this book and apply what they learnt I’d be out of a job – and I’d be happy. Why? Because workplace conflict would no longer be damaging businesses or harming people.” This was the motivation for Marc, a professional mediator, in writing this book – to create a practical conflict resolution toolkit for HR. DIY Mediation gives you the necessary skills and framework to use a mediation style approach to nip low level workplace conflict in the bud. This book covers: The Issue. The critical knowledge needed to understand conflict - what it is, why it matters and how to recognise it. The Skills. The four key skills to apply when using DIY Mediation supported by straightforward, practical tools. The Process. The AGREE framework, a simplified step by step mediation model you can follow to intervene quickly and effectively. Marc’s 25 years corporate management and HR experience and successful mediation track record combine in this book to create essential know-how for every HR professional. In top HR Director Martha Desmond’s words this book is a “valuable resource which I will keep in my office library to be consulted on a frequent basis”.

Download or read book Debriefing Mediators to Learn from Their Experiences written by Simon J. A. Mason and published by US Institute of Peace Press. This book was released on 2010 with total page 58 pages. Available in PDF, EPUB and Kindle. Book excerpt: The goal of this handbook is to enhance the practice of mediation by showing how lessons from individual mediators can be identified and made available both to their home organization (e.g., a foreign ministry, intergovernmental organization, or nongovernmental organization) and to a wider practitioner audience. More particularly, the handbook gives guidance to staff debriefing mediators who are or have been directly involved in peace negotiations. The focus here is not on self-assessments by the mediators themselves, nor on evaluations of the mediator's performance by external donors, nor on political or psychological debriefing. Instead, this handbook examines methodological debriefing: that is, interviews conducted with the goal of learning lessons about the mediation method from the experience of a specific mediator that are useful for future mediation processes. Methodological debriefing is typically conducted by individuals who have not been directly involved in the mediator's work and who do not seek to judge it but who want to learn the mediator's perspective on what was done and why it was done. Ideally, the mediator will also benefit from the interview by discovering something new through the questions posed, by having the opportunity to recount a challenging experience, or at least by having her or his experiences documented in a structured and objective manner.

Download or read book Toolkit Generating Outcomes written by M.A. Schonewille and published by . This book was released on 2012 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Toolkit Generating Outcomes is a manual for how mediation can be used by various professionals for their own purposes. Managers, mediators, negotiators, trainers, coaches, consultants, lawyers, judges and other professionals can all benefit from using mediation techniques. This practical handbook contains an overview of the treasure trove of tools a mediator has at his disposal and is written to offer a clear guide on how to technically apply these tools. In particular, it includes comprehensive and easy-to-use practical checklists and overviews. Bron: Flaptekst, uitgeversinformatie.

Download or read book Mediation Success written by Amy L. Lieberman and published by CreateSpace. This book was released on 2012-04-01 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: When employers and employees wage war in the workplace, nobody wins. Workplace conflict that escalates into a lengthy ordeal costs more than money: both employers and employees suffer damages to their health, home life, personal, and professional relationships, and to the productivity of the business. There is a better way. Professional mediator Amy Lieberman is on a mission to get all businesses to wholeheartedly embrace mediation. In this book you will learn the secrets to resolving conflict and restoring peace. Discover an accelerated way for employers and employees to get conflicts out in the open, to find resolutions both sides can live with, and to get back to the productive business of work and life.

Download or read book Leading Through Conflict written by Mark Gerzon and published by Harvard Business Press. This book was released on 2006 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: Argues that organisations need mediators, rather than divisive dictators, and outlines the 8 powerful skills required for cross-border leadership.

Download or read book The Manager s Communication Toolkit written by Tina Kuhn and published by Greenleaf Book Group. This book was released on 2019-02-05 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Communicate with Difficult People in the Workplace and Successfully Lead Any Personality Type This is a clear and practical guide to high performance business communication. Successful managers keep their organizations and teams focused on their goals and avoid the mire of drama and frustration. This book teaches managers how to deal with the most difficult people, listen and respond to others, resolve conflict, and be a stronger leader. In The Manager’s Communication Toolkit, Tina Kuhn, an accomplished Senior Executive with 35 years of expertise in organizational transformation, introduces hands-on strategies for dealing with the ten most challenging personality types: the Manipulator, Gossiper, Naysayer, Controller, Perfectionist, Yes-Man, Drama Queen, Recluse, Whiner, and Liar. Dividing the book into three parts, she breaks down the different communication tools, illustrates techniques for working purposefully and skillfully with the personalities she profiles, and shows readers how to explore their own communication and management styles. ​This book is for anyone who needs to communicate with others at work—bosses, coworkers, subordinates, and customers. It provides a framework to have less conflict, better communication, and stronger leadership techniques. Ultimately, it can positively influence all relationships: at work, home, school, or anywhere else.

Download or read book Tool kit for negotiation and mediation written by Kevin Welber and published by . This book was released on 2007 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Conflict Resolution Toolbox written by Gary T. Furlong and published by John Wiley & Sons. This book was released on 2020-09-16 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn to effectively resolve conflict the way that works best for you When it comes to real-world conflict resolution, one size does not fit all. In the professional world especially, it’s critical for individuals to be prepared for a variety of situations and to know what tools and techniques can be used to settle disputes and disagreements in a way that is respectful of both party’s needs. The Conflict Resolution Toolbox shows mediators, negotiators, managers, and professionals at all levels how to simply and effectively assess conflict situations and choose the right tools to resolve the issue in a meaningful way. Understand the why behind the conflict and how it can be resolved Recognize the unconscious judgements and biases that are obstacles to conflict resolution View conflict situations objectively and from multiple viewpoints Learn how the latest neuroscience and behavioral economics research plays a role in conflict resolution With over 25 years of experience in mediation, negotiation, and conflict resolution, author Gary T. Furlong brings to light the intrinsic habits and interpretations that can unwittingly surface and lead to further tension during times of conflict and unrest. This timely update to The Conflict Resolution Toolbox marries theory and practice and is a hands-on guide to understanding the root of conflict and selecting the simple strategies for addressing specific scenarios that individuals routinely face in the workplace and in life. Conflict may be unavoidable, but resolution is within reach with the invaluable guidance and techniques found in The Conflict Resolution Toolbox.

Download or read book The Conflict Resolution Grail written by Meysa Maleki and published by Radius Book Group. This book was released on 2020-06-23 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Global conflict is one of the top challenges the world faces today. Our survival as the human race demands that we pay attention to our own role in conflict. Resolving conflict on a global scale requires change at the level of individuals. Lawyer and Mediator Meysa Maleki introduces the everyday person to the elements of conflict, the sub-conversations and the skills that are required to resolve conflict effectively. However, her solution to addressing human conflict goes beyond just the latest conflict resolution theory, negotiation techniques, and the interpersonal skills of a mediator. She draws on the strengths of human beings, their capacity for compassion and their immense potential to change their subconscious programming through awareness. This book weaves together research ranging from human genetics, evolution, communications theory, neuroscience, world history, psychology, and sociology to reframe our understanding of conflict. It provides the everyday person as well as professionals who devote their careers to working with conflict situations with an integrated approach to conflict resolution. Meysa Maleki provides a new paradigm, one that is based on awareness, compassion, and a negotiator’s toolbox.

Download or read book Nordic Mediation Research written by Anna Nylund and published by Springer. This book was released on 2018-04-03 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book presents twelve unique studies on mediation from researchers in Denmark, Finland, Norway and Sweden, respectively. Each study highlights important aspects of mediation, including the role of children in family mediation, the evolution and ambivalent application of restorative justice in the Nordic countries, the confusion of roles in court-connected mediation, and the challenges in dispute systems. Over the past 20-30 years, mediation has gained in popularity in many countries around the world and is often heralded as a suitable and cost-effective mode of conflict resolution. However, as the studies in this volumes show, mediation also has a number of potential drawbacks. Parties’ self-determination may be jeopardized, affected third parties are involved in an inadequate way, and the legal regulations may be flawed. The publication can inspire research, help professionals and policymakers in the field and be used as a textbook.