Download or read book HEALTHCARE SERVICE QUALITY AND PATIENT SATISFACTION IN OMANI PUBLIC HOSPITALS THROUGHOUT COVID 19 ERA AN EMPIRICAL INVESTIGATION written by Ghaliya Salah Al Atar and published by Partridge Publishing Singapore. This book was released on 2023-09-07 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healthcare quality (HQ) became eminent during the COVID-19 crisis. Despite the efforts made by the Ministry of Health in Oman, the country faced several challenges, such as a lack of available funds and patients perceived in a negative manner which hindered their treatment experience. The study examines factors affecting HQ using the SERVQUAL model; patient satisfaction in Omani public hospitals, including healthcare quality, resources availability (RA), and healthcare facility preparedness (HFP); and the moderation effect of the perceived risk of COVID-19 pandemic. This research uses a mixed method with a sample size of 387 patients (quantitatively) selected using probability random sampling of 8 patients (qualitatively) who visited public hospitals The findings from the quantitative analysis reveals that the tangibility and RA had insignificant effect on the HQ. The moderation effect of perceived risk of COVID-19 between HQ, RA, HFP and patient satisfaction was insignificant. The results of the qualitative analysis indicated other factors that affected patient satisfaction, including communication, helpfulness, compassion, physician professionalism, patient-doctor contact, waiting time, atmosphere, and cleanliness. The study proposed a strategy for technical categories that include professional skills, service outcomes and concrete quality aspects, and functional categories. The study has also recommended implications for further investigation.

Download or read book Bridging Research and Good Practices towards Patients Welfare written by Yuh-Chuan Shih and published by CRC Press. This book was released on 2014-11-21 with total page 436 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ergonomics is a human-centered discipline. This is particularly true for healthcare systems and patient safety where the human’s well-being will undergo critical impacts if solutions are not properly designed and practiced. Effective handling of these concerns involves knowledge from healthcare work (e.g., shift work, patient handling, and medical teamwork), to safety research (resilience, medical process control, intensive care, surgery/anesthesiology, and patient involvement), and to more general issues such as community participation in public affairs. To pursue the mission, the Healthcare System Ergonomics and Patient Safety (HEPS) commenced its first conference in Florence, Italy in 2005. Following the founding success, HEPS became an IEA-sponsored event and the series subsequently took place in Strasbourg, France in 2008, and in Oviedo, Spain in 2011. The three remarkable conferences have forged a world-class platform for researchers and practitioners from around the globe to exchange and disseminate the knowledge in HEPS. This volume contains the selected papers presented at the Fourth International conference on HEPS, held from June 23 to 26, 2014 in Taiwan. The Fourth HEPS, organized by the Ergonomics Society of Taiwan (EST) and endorsed by the International Ergonomics Association (IEA), aims to consolidate the knowledge bridged between ergonomics research and healthcare practices for the safety and welfare of patients. Researchers, professionals, and practitioners in ergonomics and healthcare around the world have shared their wisdom, experience, insights, and visions on past, current and future efforts in healthcare systems ergonomics and patient safety. The papers contributing to this book address the latest research, applications and practices in accordance with the theme of the conference, "Bridging Research and Good Practices towards Patients Welfare," and cover the following areas: "Aging and Healthcare System", "Healthcare, Mobil Application and Usability", "Safety, Hazards and MSDs", "Simulation, Modeling and Decision Making", "Environment and System Design", and "Human Factors and Product Design".

Download or read book Proceedings of the Sixth International Conference on Management Science and Engineering Management written by Jiuping Xu and published by Springer Science & Business Media. This book was released on 2012-09-25 with total page 1030 pages. Available in PDF, EPUB and Kindle. Book excerpt: Welcome to the proceedings of the Sixth International Conference on Management Science and Engineering Management (ICMSEM2012) held from November 11 to 14, 2012 at Quaid-i-Azam University, Islamabad, Pakistan and supported by Sichuan University (Chengdu, China), Quaid-i-Azam University (Islamabad, Pakistan) and The National Natural Science Foundation of China. The International Conference on Management Science and Engineering Management is the annual conference organized by the International Society of Management Science and Engineering Management. The goals of the Conference are to foster international research collaborations in Management Science and Engineering Management as well as to provide a forum to present current research results. The papers are classified into 8 sections: Computer and Networks, Information Technology, Decision Support System, Industrial Engineering, Supply Chain Management, Project Management, Manufacturing and Ecological Engineering. The key issues of the sixth ICMSEM cover various areas in MSEM, such as Decision Support System, Computational Mathematics, Information Systems, Logistics and Supply Chain Management, Relationship Management, Scheduling and Control, Data Warehousing and Data Mining, Electronic Commerce, Neural Networks, Stochastic models and Simulation, Heuristics Algorithms, Risk Control, and Carbon Credits.

Download or read book Asian Health Sectors Growth in the Next Decade Optimism despite Challenges Ahead written by Mihajlo Jakovljevic and published by Frontiers Media SA. This book was released on 2023-04-05 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Malaysia Healthcare Tourism written by Mohammad Azimian and published by Partridge Publishing Singapore. This book was released on 2020-02-10 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: Patient loyalty and its attributes are significant concerns for healthcare industries. Research has been done on this issue in numerous contexts but research in Malaysian healthcare industry is still scarce. This study investigated the relationship between service quality, hospital accreditation on customer satisfaction and customer loyalty. The research examined five factors of service quality: responsiveness, assurance, tangibility, empathy, reliability. This study utilized nonprobability convenient sampling from 20 private hospitals that promote medical tourism in Klang Valley, Malaysia. A total of 378 medical tourists participated in the survey. Statistical tests carried out include descriptive statistics, internal consistency, reliability and validity. Correlation analysis and PLS Structural Equation Modeling (SEM) was also conducted to determine the relationships of the variables. The main finding shows that there is a positive relationship between service quality and customer satisfaction, service quality and customer loyalty, hospital accreditation on customer satisfaction, and customer satisfaction on customer loyalty. However, hospital accreditation has no positive effect on patient loyalty. The findings of this study are useful to managers, board of directors and stakeholders of private hospitals to understand influential factors on patients’ satisfaction and loyalty.

Download or read book Proceedings of the International Conference on Education Humanities and Management ICEHUM 2022 written by Yaoping Liu and published by Springer Nature. This book was released on 2023-04-25 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is an open access book. This event is co-organized by the Institute of Science Innovation and Culture (ISIC) and Research and Development Institute (RDI), Rajamangala University of Technology Krungthep, Thailand. This year’s ICEHUM 2022 was held online and onsite on 26 November 2022. The theme of this conference is “Leading and Being Sustainable in the COVID-19 New Normal“. This conference aspires to bring to light new standards, models, and reference guides that will help humanity rise above the challenges of COVID-19, leading men and women to embrace the new normal, no longer uncertain but living a sustainable existence.

Download or read book Critical Care Nurses Perceived Leadership Practices Organizational Commitment and Job Satisfaction written by Ngozi I. Moneke and published by Xlibris Corporation. This book was released on 2016-12-28 with total page 221 pages. Available in PDF, EPUB and Kindle. Book excerpt: My writing of this book has evolved over the past thirty-six years of professional nursing practice. These were my first efforts as an author, which were published in 2013: Promoting a Culture of Safety: Preventing Central Line Infections in Weill Cornell Medical Center, which used a performance improvement process to lower the rate at which critically ill patients in cardiac care developed central line infections, and Factors Influencing Critical Nurses' Perception of their Overall Job Satisfaction: An Empirical Study, which used a correctional approach and was statistically analyzed to determine the perception of critical-care nurses of their manager's leadership style and its effect on their job satisfaction. Having been on the receiving end of leadership behaviors gave me a firsthand opportunity to observe these diverse nurse leaders at both extremes of the spectrumfrom laissez-faire leadership style to dictatorial leadership style and everything in between. Each encounter has enriched my life immeasurably. My personal and professional experiences, as well as the knowledge I gained from completing my dissertation, all compelled me to write this bookto share with novice managers and those aspiring for a leadership role an awareness and provide them with some valuable information needed as they forge their career paths into a leadership role, knowing that one of the keys to effective leadership is the ability to stay intellectually curious and committed to learning with the understanding that new knowledge can come from variety of sources and to make it a point of duty to be always on a lookout for new knowledge.

Download or read book Proceedings of the 5th International Asia Conference on Industrial Engineering and Management Innovation IEMI2014 written by Ershi Qi and published by Springer. This book was released on 2015-01-19 with total page 419 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 5th International Asia Conference on Industrial Engineering and Management Innovation is sponsored by the Chinese Industrial Engineering Institution and organized by Xi’an Jiaotong University. The conference aims to share and disseminate information on the most recent and relevant researches, theories and practices in industrial and system engineering to promote their development and application in university and enterprises.

Download or read book Asian pharmaceutical and medical device industry innovation perspectives up to 2050 written by Fu-Sheng Tsai and published by Frontiers Media SA. This book was released on 2023-10-31 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book An Investigation Report on Large Public Hospital Reforms in China written by Lulu Zhang and published by Springer. This book was released on 2015-12-08 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a comprehensive understanding of public hospital reform in China, which is a hot topic for China’s new round of health sector reform. The authors use rich data from both health provider side and service user side and conduct a cross-sectional study in China with some comparative analysis between different locations. It provides the audience with a big picture of China’s public hospital and other components of health system as well. The book reviews the main policy measurements in the public hospital reforms and evaluates how these policies influence public hospitals' practices, especially on hospital governance and internal management.

Download or read book New Business Opportunities in the Growing E Tourism Industry written by Eto, Hajime and published by IGI Global. This book was released on 2015-07-07 with total page 424 pages. Available in PDF, EPUB and Kindle. Book excerpt: Responding to the dual pressures of globalization and economic downturn, communities across the world formerly driven by agriculture and industry are increasingly turning toward tourism as an economic mainstay. In order for industry leaders to compete with the efforts of competitors and savvy marketers, new business models must be defined which allow for the incorporation of e-tourism tools and expansion into the global marketplace. New Business Opportunities in the Growing E-Tourism Industry offers case studies and research that highlights the impact of globalization on travel and tourism and offers solutions to potential problems. Targeting an audience of researchers and business professionals, this volume brings together a diverse international body of scholars and researchers to provide a holistic perspective of future developments in the e-tourism industry. This volume compiles the research and perspectives of researchers and industry professionals, uniting a variety of topics including medical tourism, traffic-management, route-planning, virtual museums, digital spot-hunting via film-mosaic, and tourism for the elderly and disabled.

Download or read book A CONVERSATION ANALYTIC STUDY OF PATIENT PARTICIPATION IN CHINESE COMMUNITY CLINICS written by YUN YAO and published by American Academic Press. This book was released on 2024-05-13 with total page 221 pages. Available in PDF, EPUB and Kindle. Book excerpt: Active patient participation is of great importance to providing high-quality medical care. By employing the method of conversation analysis, this book has probed into patient participation in Chinese community clinics. Declarative expressions, imperative expressions, and interrogative expressions are those frequently used by patients when they participate in consultations. Patients participate in all stages of communication: history taking, diagnosis, or treatment recommendations. There are four types of social actions performed by patients when they participate in the interaction: making requests, expressing concerns, showing alignment, or showing resistance to doctors. There exist two types of initiations of patient participation in the interaction: self-initiated patient participation and doctor-initiated patient participation. Self-initiated patient participation is closely related to patient agency, while doctor-initiated patient participation indicates the influence of doctors’ communicative behaviors on the involvement of patients.

Download or read book Hospital Management and Healthcare Policy Financing Resourcing and Accessibility written by Jay J. Shen and published by Frontiers Media SA. This book was released on 2024-07-31 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hospital management and healthcare policy are two related fields that significantly impact the delivery, accessibility, and quality of healthcare services. Hospital management refers to the administration and coordination of all the activities and resources in operating a hospital or healthcare facility, which includes strategic planning, financial management, human resources, patient care, and quality improvement. Effective hospital management is essential for ensuring the safety, quality of care, and cost-effective delivery of services. Healthcare policy refers to the regulations and guidelines that govern the provision and financing of healthcare services at the national, state, and local level. It encompasses issues such as healthcare access, affordability, quality, equity, effectiveness, and efficiency.

Download or read book Handbook of Research on Complexities Management and Governance in Healthcare written by Comite, Ubaldo and published by IGI Global. This book was released on 2022-10-14 with total page 439 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the years, the complexity of health systems has grown due to the continuous and constant introduction of new technologies—process, production, and organizational—which have increased the number of stakeholders involved, creating new relationships and new channels through which the various subjects interact. It is necessary to highlight the critical issues and opportunities relating to the innovation of the organization and governance of health services as well as the complementarity of management and leadership. The new health needs require a Copernican revolution in the organization of services: not only offering individual services but also effective permanent care of the patient within institutional and professional assistance networks and effective, efficient, and appropriate pathways. This requires that on an organizational and managerial level, the internal relationships between the branches of the healthcare companies must be reviewed and closer relationships built with the managing bodies of the social and welfare services. The Handbook of Research on Complexities, Management, and Governance in Healthcare proceeds with a reasoned reconstruction of healthcare issues through the problems connected to the complexities, management, and governance in healthcare in light of the recent COVID-19 pandemic. It discusses both the ethical side of health and the economic, organizational, and legal content. Covering topics such as healthcare innovation, taxation for public health, and waste disposal, this major reference work is a comprehensive resource for healthcare administration, directors, executive boards, lawyers, sociologists, government officials and policymakers, students and faculty of higher education, libraries, researchers, and academicians.

Download or read book Digital Economy Post COVID 19 Era written by Prashant Mishra and published by Springer Nature. This book was released on 2023-12-03 with total page 996 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents the future directions of the digital economy post Covid-19 era. The chapters of this book cover contemporary topics on digital economy and digital initiatives undertaken by various organizations. Overall, the book shares insights on how organizations can adapt and transform their processes, structure, and strategies to remain relevant and competitive in the new business and economic environment. These insights also emerge from multidisciplinary discussions in various management domains, such as, consumer behaviour and marketing, economics, finance and accounting, entrepreneurship and small business management, environmental, social and governance compliance, future of work, human resource management, leadership, inclusive workforce, information systems and decision sciences, international business and strategy, and operations and supply chain management.

Download or read book Insights in Occupational Health and Safety 2021 written by Luigi Vimercati and published by Frontiers Media SA. This book was released on 2022-09-05 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Long term care for older people A global perspective written by Bo Hu and published by Frontiers Media SA. This book was released on 2023-05-04 with total page 111 pages. Available in PDF, EPUB and Kindle. Book excerpt: