Download or read book The HCAHPS Handbook 2nd Edition written by Lyn Ketelsen and published by . This book was released on 2014-08-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are your HCAHPS results on track? Our revised and updated version of The HCAHPS Handbook includes the newest information and the latest tactics that enable you to provide the exceptional quality of care your patients expect and deserve. With fresh evidence harvested from organizations across the nation, The HCAHPS Handbook shares proven strategies for moving metrics on all HCAHPS questions, and more importantly, how to successfully deploy the tactics that will have a lasting impact on patients and the experience of care.

Download or read book The HCAHPS Handbook 2nd Edition written by Lyn Ketelsen and published by . This book was released on 2015 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Hcahps Handbook written by Quint Studer and published by . This book was released on 2010-10 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hospitals have always felt pressure to provide excellent clinical care. And now that the Patient Protection and Affordable Care Act has been signed into law, that pressure has intensified. Increasingly, hospitals will face financial consequences for failing to live up to patient expectations of quality care. HCAHPS results are directly linked to reimbursement. But they're also a barometer for measuring clinical performance and quality improvement. When hospitals raise their HCAHPS results, they also have fewer falls, lower infection rates, fewer readmissions - all the factors that impact reimbursement. The HCAHPS Handbook is a practical resource filled with actionable tips proven to help hospitals improve patient perception of care. Because it's broken down by HCAHPS composites, readers can zero in on the parts of the survey that need attention. And the book provides a few carefully targeted tactics they can use to improve the results on each question. Best of all, these tactics are foundational. They build on what most hospitals (particularly those that have implemented Studer Group's Evidence Based Leadership framework) are already doing. It's about working smarter, not harder. And ultimately, it's about hardwiring the behaviors and processes that lead to consistent excellence - and creating a culture of always.

Download or read book Patient Satisfaction written by Irwin Press and published by . This book was released on 2006 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. ... . The second edition offers significant new material, including : Enhanced material on staff buy-in to patient satisfaction initiatives - A new chapter that provides fifty simple and innovative improvement ideas - Additional material on staff and physician satisfaction - A new chapter on managing diverse patients and staff - New insight on compliant management and scripting. [Ed.]

Download or read book HCAHPS Basics written by Carrie Brady and published by Hcpro, a Division of Simplify Compliance. This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: HCAHPS Basics: A Resource Guide for Healthcare Managers Carrie Brady, JD, MA Anyone can view your HCAHPS scores right now. Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) spells worry for many hospitals. Reporting to HCAHPS is necessary for full Centers for Medicare & Medicaid Serivces (CMS) reimbursement, but can weigh heavily on the minds of hospitals leaders because it publicly displays perceived patient satisfaction for everyone to see. Study after study shows ample room for improvement at many facilities. Is your organization's reputation on the line? HCAHPS success is linked to patient satisfaction, employee satisfaction and retention, physician satisfaction, and profitability, and has become a business driver for hospitals. How will you ensure your hospital's HCAHPS survey data is in good light? HCAHPS Basics: A Resource Guide for Healthcare Managers includes: Clear explanations of CMS expectations for HCAHPS Step-by-step instructions on how to conduct the survey for best results, including choosing a vendor A time-saving CD-ROM containing the HCAHPS survey, useful resources, and presentation Tips to effectively report your HCAHPS information Advice on how to use HCAHPS data for performance improvement Methods to compare your facility to others Helpful case studies that provide real-world examples Advice on how to make patient satisfaction a priority Take an active approach to improving patient satisfaction through reporting. HCAHPS Basics: A Resource Guide for Healthcare Managers is a straightforward, jargon-free handbook that breaks down the essentials of HCAHPS. It describes what the survey is, how to conduct the survey for best results, and how to use HCAHPS results to improve patient care and satisfaction. This concise resource highlights the keys to success in other facilities and shows how their quality improvements may be implemented in your facility as well as common pitfalls to avoid. Answer important questions. HCAHPS Basics: A Resource Guide for Healthcare Managers is the resource you need not only to survive, but thrive in an HCAHPS world. HCAHPS Basics tackles questions asked by many hospital leaders, such as: Why is the HCAHPS data important? How does HCAHPS support other key organizational goals? How do we monitor data submissions? Should we use a vendor? How can I ensure that the HCAHPS data is submitted accurately so the hospital will receive the full CMS payment? All-in-one succinct and easy-to-reference book! HCAHPS Basics: A Resource Guide for Healthcare Managersis a single source for vital HCAHPS survey and vendor information, tips from leading hospitals, vendors, government agencies, and much more. Check out the Table of Contents Chapter 1: What is HCAHPS? Chapter 2: Why HCAHPS Matters Chapter 3: HCAHPS Survey Process Basics Chapter 4: Demystifying the Pubic Reporting Process Chapter 5: Dancing with HCAHPS Data Chapter 6: Common Pitfalls to Avoid Chapter 7: Case Studies Chapter 8: Future of CAHPS Surveys Appendix A: HCAHPS Survey Appendix B: Important Resources Appendix C: HCAHPS Overview PowerPoint Presentation

Download or read book Through the Patient s Eyes written by Margaret Gerteis and published by John Wiley & Sons. This book was released on 2002-05-03 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sponsored by the Picker/Commonwealth Program for Patient-Centered Care In this comprehensive, research-based look at the experiences and needs of patients, the authors explore models of care that can make hospitalization more humane. Through the Patient's Eyes provides insights into why some hospitals are more patient-centered than others; how physicians can become more involved in patient-centered quality efforts; and how patient-centered quality can be integrated into health care policy, standards, and regulations. The authors show how, by bringing the patient's perspective to the design and delivery of health services, providers can improve their ability to meet patient's needs and enhance the quality of care.

Download or read book Steering Handbook written by Manfred Harrer and published by Springer. This book was released on 2016-06-24 with total page 569 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume presents basic principles as well as advanced concepts of the computational modeling of steering systems. Moreover, the book includes the components and functionalities of modern steering system, which are presented comprehensively and in a practical way. The book is written by more than 15 leading experts from the automotive industry and its components suppliers. The target audience primarily comprises practicing engineers, developers, researchers as well as graduate students who want to specialize in this field.

Download or read book The Patient Experience written by Brian Boyle and published by Simon and Schuster. This book was released on 2015-03-31 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Brian Boyle tells a personal story of his fight back from near death after a horrific automobile accident. He focuses on his experience as a patient who, while in a two-month long medically induced coma, was unable to move or talk to anyone around him, yet he was able to hear, see and feel pain. Brian slowly clawed his way back to the living and found the strength to live to tell his story in his acclaimed memoir, Iron Heart. Now Brian provides vital information from the patient’s perspective to help caregivers gain valuable insight that will help them understand new ways on how to provide care to both patients and their families. By completion of this book, the participant will be able to: Recognize the variety of feelings and emotions of the patient Identify simple methods and interventions to provide emotional support to relax the patient Determine the importance of particular amenities to a patient who may be unable to communicate Evaluate patient life-history to determine appropriate intervention techniques Understand the motivational role that communication has between the healthcare provider and the patient and his or her family Brian’s story about catastrophe, survival, and transcending all odds has implemented new and innovative strategies for improving patient safety and quality of care on a national level, as well as serving as a learning experience for healthcare providers of all levels and backgrounds. When it comes to the patient experience, Brian has become a mouthpiece for the voiceless.

Download or read book The CG CAHPS Handbook written by Jeff Morris and published by . This book was released on 2014-06-01 with total page 434 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you ready for CG CAHPS? Just as Studer Group helps organizations we coach to outperform and outpace the nation in HCAHPS, we bring the same expertise to CG CAHPS. The CG CAHPS Handbook is your guide to improved patient experience and clinical outcomes. Gain tools and tactics to consistently deliver on what matters most to patients and their families.

Download or read book High Reliability Organizations Second Edition written by Cynthia A. Oster and published by Sigma Theta Tau. This book was released on 2020-11-02 with total page 882 pages. Available in PDF, EPUB and Kindle. Book excerpt: Patient safety and quality of care are critical concerns of healthcare consumers, payers, providers, organizations, health systems, and governments. Although a strong body of knowledge shows that high reliability methods enable the most efficient, safe, and effective care, these methods have yet to be completely implemented across healthcare. According to authors Cynthia Oster and Jane Braaten, nurses—who are on the frontline of providing safe and effective care—are ideally situated to drive high reliability. High Reliability Organizations: A Healthcare Handbook for Patient Safety & Quality, Second Edition, equips nurses and healthcare professionals with the tools necessary to establish an error detection and prevention system. This new edition builds on the foundation of the first book with best practices, relevant exemplars, and important discussions about cultural aspects essential to sustainability. New material focuses on: · High reliability performance during a pandemic · Organizational learning and tiered safety huddles · High reliability in infection prevention and ambulatory care · The emerging field of human factors engineering within healthcare · Creating a virtual resource toolkit for frontline staff

Download or read book Hardwiring Excellence written by Quint Studer and published by Fire Starter Publishing. This book was released on 2003 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: To make health care a better place for employees to work, physicians to practice medicine, and patirents to receive care.

Download or read book Results That Last written by Quint Studer and published by John Wiley & Sons. This book was released on 2007-10-19 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for Results That Last "Quint Studer is a superb communicator with a deep belief in the power of relationships. His informal tone, sense of humor, and real-world stories bring his business principles to life. Results That Last has a vital, optimistic quality that will keep readers re-reading long after other leadership books have been relegated to a dark corner of the shelf." --Nido Qubein, author of How to Get Anything You Want; President, High Point University; Chairman, Great Harvest Bread Company; and founder, National Speakers Association Foundation "Results That Last is long overdue and fills a big gap in effective business management. There are legions of books that show us the way to achieve successful results in business, but very few that teach us how to institutionalize success. In reality, achieving success is the easy part. The real challenge is to achieve results that last. Quint Studer not only proves it is possible to hardwire a culture for lasting results, but lays out a simple, logical, and effective way to do so. Anyone who wants to make success a habit needs to read this book." --Bob MacDonald, former CEO, Allianz Life of North America and author of Beat the System: 11 Secrets to Building an Entrepreneurial Culture in a Bureaucratic World "I have always been fascinated by how the various parts of an organization work together to achieve strategic objectives. In Results That Last, Quint Studer explores the complex subject of performance improvement in a fresh, readable, and easy-to-grasp way. By standardizing certain business practices and leader behaviors, any company in any field can create an environment that allows it to achieve and sustain long-term results." --David F. Giannetto, coauthor of The Performance Power Grid: The Proven Method to Create and Sustain Superior Organizational Performance

Download or read book Handbook of Non prescription Drugs written by and published by . This book was released on 2004 with total page 1408 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Physician Communication written by Terry L. Schraeder and published by Oxford University Press. This book was released on 2019-08-19 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communication skills determine how the world perceives us - and how we perceive the world. Communication is at the heart of who we are and all that we do. As a clinician, your communication impacts how you take care of patients, work with colleagues, teach trainees, and engage audiences and the public. Communication encompasses all aspects of human skills, from listening and clearly articulating thoughts to an awareness of physical gestures, specific word choice, tone, and volume. Whether engaging with patients, peers, care teams, family members, residents, researchers, insurance agencies, management, or journalists, successful communication requires focusing on the importance of the relationship and the mission of each interaction. Today, due to the rise of digital technologies including electronic medical records, online forums, and video conferences, the content of information, the platform, and the audience are continuously changing and expanding for physicians. There is a great need in the physician community to learn how to facilitate the exchange of information, provide psychosocial support, partake in shared-decision making, translate complex information, and resolve controversies with sound science in a variety of settings. Addressing physicians at every level of training and practice, Physician Communication: Connecting with Patients, Peers, and the Public will enable providers to examine, analyse, and improve their skills in the art and science of communication. Divided into four sections: Face-to-face Communications; Digital Communications;Public Speaking; and Traditional Media, this book will help physicians navigate various situations using different methods and modes of communication.

Download or read book Manual of Pneumatic Systems Optimization written by Henry Fleischer and published by McGraw-Hill Companies. This book was released on 1995 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: A reference for students and engineers in industry or manufacturing, providing a practical approach to the design, selection, sizing, and application of components for the entire pneumatic system. It presents information on the development of pneumatic systems, as well as coverage of actuators, fittings, conductors, valves, accumulators and receivers, and air motors and flow controls. It includes a wide range of illustrative examples, plus answers to commonly asked questions about pneumatic systems. Also included is a checklist of essential criteria to review when designing a pneumatic circuit. Annotation copyright by Book News, Inc., Portland, OR

Download or read book From Front Office to Front Line written by and published by Joint Commission Resources. This book was released on 2012 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: Governments, payers, and other stakeholders are promoting or even demanding expanded access to care, greater coordination of care, use of health information technology--and maximization of the value, efficiency, reliability, quality, and safety of care, often without increased revenue. An all-new edition of a bestseller, this book provides detailed strategies to help leaders and their organizations address these critical challenges in a changing health care environment. Top experts, including David Bates (Brigham and Women's Hospital), Paul Convery (Baylor Health Care System), and Peter Pronovost and colleagues (Johns Hopkins University), survey current knowledge, describe case studies, and provide invaluable advice on the following urgent topics: * Balancing systems-based solutions and accountability in a safety culture * Identifying and responding to patient safety problems * Training physician and nursing leaders for performance improvement * Engaging patients in patient safety * Ensuring safe, effective, and efficient use of health information technology * Improving management of chronic disease * Implementing, sustaining, and spreading improvement Special Features: * Foreword by world-quality and safety expert Ross Wilson, M.D. * Key messages for a leaders--a global audience of chief executive officers, chief medical officers, chief operations officers, and other health care executives; quality and safety officers; and other clinical leaders--in hospitals, health systems, and other health care settings * Authoritative tutorials on current literature and experience and what's next on the horizon * Detailed case studies of best practices

Download or read book The Best Patient Experience written by Bo Snyder and published by ACHE Management. This book was released on 2016 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's healthcare environment, satisfying patients is essential to good medical care and business success. But physicians' chances of moving the needle on patient satisfaction are much higher if they have the support of their healthcare organization's leadership team. The Best Patient Experience: Helping Physicians Improve Care, Satisfaction, and Scores explains how healthcare leaders can help physicians improve their interactions with patients and achieve higher patient satisfaction scores. Written in a conversational style, the book is filled with tips, tools, templates, and resources leaders can employ to support physicians in their relationships with patients. Recognizing that the process for building a better patient experience is not easy, the book intersperses practical advice with anecdotes from the author and other healthcare leaders to provide context for working through these challenges. The resulting transformation creates an environment of personal gratification and professional pride that galvanizes not just the physicians but the entire organization. Features of the book include: A case study of a physician group that improved its patient satisfaction scores from the 20th percentile to the 99th percentile A dozen reasons leaders should care about patient satisfaction A six-step process for getting physicians to engage on patient satisfaction Typical objections of skeptical physicians and how to respond to them Advice on helping doctors sustain behavior changes to ensure success Tips on using patient satisfaction data A DIY approach to shadow coaching physicians