Download or read book The Frictionless Organization written by Bill Price and published by National Geographic Books. This book was released on 2022-06-21 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons. This book will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the bestseller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed. This simplicity for the customer is what Price and Jaffe call frictionless. The book defines a straightforward methodology, drawing on more than thirty practical examples from leading companies across four continents. The approach provides a radically different way for the whole business to focus on the customer experience. It explains how any organization can look at all customer interactions as potential opportunities for improvement and question whether they are helpful or represent symptoms of friction. Lower friction innovators are disrupting established businesses in every industry. This detailed guide shows how any business—from start-ups to major multinational corporations—can remove friction. Being frictionless has become a strategic necessity, and now this strategy is available to any organization.
Download or read book The Frictionless Organization written by Bill Price and published by Berrett-Koehler Publishers. This book was released on 2022-06-21 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons. This book will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the bestseller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed. This simplicity for the customer is what Price and Jaffe call frictionless. The book defines a straightforward methodology, drawing on more than thirty practical examples from leading companies across four continents. The approach provides a radically different way for the whole business to focus on the customer experience. It explains how any organization can look at all customer interactions as potential opportunities for improvement and question whether they are helpful or represent symptoms of friction. Lower friction innovators are disrupting established businesses in every industry. This detailed guide shows how any business-from start-ups to major multinational corporations-can remove friction. Being frictionless has become a strategic necessity, and now this strategy is available to any organization.
Download or read book Frictionless written by Christiane Lemieux and published by HarperCollins. This book was released on 2020-06-23 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Serial entrepreneur Christiane Lemieux describes the new rules of entrepreneurship and business, arguing that visionary startups leverage the concept of “frictionless” to beat their competitors. Based on interviews with dozens of startup founders, experts and scholars on entrepreneurship, Frictionless provides readers with a wide-ranging education in starting companies that thrive in the world of frictionless commerce—made possible by new technologies, a new mindset, and new demands from Millennial consumers. Working with bestselling author and journalist Duff McDonald, Lemieux also shares her own story—lessons learned, failures absorbed—at the helm of DwellStudio (which was acquired by Wayfair) and her latest venture, The Inside. Some founders profiled in the book are reducing friction in their own business models, others reduce friction through improved customer experiences, and still others are revolutionizing their operations to create frictionless organizations. Readers will glean lessons from the founders of well-known companies such as Instant Pot, Bonobos, Hims, and Halo Top—as well as upstarts Billie, Dame Products, and Convene. Frictionless outlines the groundwork necessary for getting a company up-and-running and explains how companies make and market products and services while meeting the demands of their customers and employees today. Frictionless is the essential handbook for creating tomorrow’s mind set and competitive advantage.
Download or read book A History of Tennessee and Tennesseans written by Will Thomas Hale and published by . This book was released on 1913 with total page 478 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Run frictionless How to Free a Founder from a Sale Role written by Anthony Coundouris and published by . This book was released on 2019-01-17 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: run frictionless helps founders scale out of a sales role, using a decision-making framework called the 4Qs.The mistake founders and high performing salespeople make is trying to scale up the business by replacing themselves with another human being. Simply, there isn't another human like you looking for a job. Those who are good at selling are busy doing their own startup, not working for you. Scale up a business and free the founder of sales role There are a few things you can try to free a founder from a sales role. One. Don't worry, keep growing. Two. Stop growing the business. Or three, hire a replacement. These are not effective! Over time they will fail you.run frictionless presents an alternative - an option nobody is talking about. Scaling the business with a sales system.A sales system spells out the formula required to make a customer, in a clearly understood sequence. It is similar to a sales funnel or sales process, only more comprehensive. It will tell you the precise number of interactions required to make a customer. If you serve small businesses, this could be 15 interactions. If you serve enterprise forms it could number 25 or more interactions. Predict sales. Distill a sale process to a handful of customer interactions you can teach the whole organization. Win a customer, and know why you won that customer. Get more leads. The book offers several pre-designed customer flows to improve sales you can use right away. Imagine how much business you're turning away, simply because you're not starting conversations with customers the way they want. Better decision-making. If you are going to free the founder, staff have to learn to think like the founder. Make everyone accountable with an easy-to-use framework called the 4Qs. Sell 24/7. Automation moves the customers through a sales system even when the salesforce or founder is not at their desk. Scaling up the startup with a sales system A sales system is key to scaling up a startup. If staff follow the formula, you can predict the odds of creating a customer. Imagine a sales system as a series of dials. Turn the dials and you make an improvement. It is not uncommon to improve sales by 25 percent just by turning a dial. You didn't re-engineer the business or substitute staff. Building lasting sales teams Another benefit of a sales system is it augments your workforce. The best people are working on the highest value tasks, and other tasks can be carried out by less experienced folk. The intellectual property of how a customer is made is in the sales system. Each salesperson needs only understand the part of the system where they contribute. Design your own sales system run frictionless will teach you how to design a sales system, using a framework called the 4Qs. It doesn't matter if you are a fintech startup or a traditional medical practice operating for five years. The 4Qs will take what you know intuitively and organize this knowledge into four powerful quadrants, making it easy to run frictionless.
Download or read book Trust in Knowledge Management and Systems in Organizations written by Maija-Leena Huotari and published by IGI Global. This book was released on 2004-01-01 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation Trust in Knowledge Management and Systems in Organizations highlights the complexity of the invisible phenomenon of trust challenged by the global economy. The book includes fresh insights, novel theoretical frameworks, and empirical results and ideas for future research. The eleven chapters explore the multidisciplinary nature of the concepts of trust and KM. The concept of trust is analyzed by presenting its extensive description in relation to knowledge and information-intensive activities and systems.
Download or read book The Open Organization written by Jim Whitehurst and published by Harvard Business Press. This book was released on 2015 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on open source principles of transparency, participation, and collaboration, "open management" challenges conventional business ideas about what companies are, how they run, and how they make money. This book provides the blueprint for putting it into practice in your own firm. He covers challenges that have been missing from the conversation to date, among them: how to scale engagement; how to have healthy debates that net progress; and how to attract and keep the "Social Generation" of workers. Through a mix of vibrant stories, candid lessons, and tested processes, Whitehurst shows how Red Hat has blown the traditional operating model to pieces by emerging out of a pure bottom up culture and learning how to execute it at scale. And he explains what other companies are, and need to be doing to bring this open style into all facets of the organization.
Download or read book The Customer of the Future written by Blake Morgan and published by HarperCollins Leadership. This book was released on 2019-10-29 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today! Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective. The Customer of the Future explains how today's customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don't adapt to these new expectations won't last. This book prepares your organization for these increasing demands by helping you do the following: Learn the ten defining strategies for a customer experience-focused company. Implement new techniques to shift the entire company from being product-focused to being customer-focused. Gain insights through case studies and examples on how the world's most innovative companies are offering new and compelling customer experiences. Tomorrow's customers will insist on experiences that make their lives significantly easier and better. Craft a leadership development and culture plan to create lasting change at your organization!
Download or read book Economic Foundations of Strategy written by Joseph T. Mahoney and published by SAGE. This book was released on 2005 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: The theoretical foundations of management strategy are identified and outlined in this text. Five theories are considered in the light of questions about how organisations operate efficiently, cost minimization, wealth creation, individual self-interest, and continued growth.
Download or read book The Best Service is No Service written by Bill Price and published by John Wiley & Sons. This book was released on 2011-09-14 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences
Download or read book Here Comes Everybody written by Clay Shirky and published by Penguin. This book was released on 2008 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discusses and uses examples of how digital networks transform the ability of humans to gather and cooperate with one another.
Download or read book Strategic Renewal written by Aybars Tuncdogan and published by Routledge. This book was released on 2019-03-15 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategic Renewal is an original research anthology offering insight into a subject area which, although critical for the sustained success of organizations, has received relatively little attention as distinct from the more general phenomenon of strategic change. Firstly, by providing a summary of the literature, this research anthology helps graduate students and new researchers grasp the current state of affairs in the field. Secondly, this research anthology will help update the knowledge base of the existing researchers in the field. By bringing together various studies, the research anthology determines the core concepts of the field and elucidates the key gaps and future research areas. Through contributions building on the knowledge bases of other disciplines, this research anthology develops an interdisciplinary research agenda, giving the reader an in-depth understanding of the mediating, moderating, and antecedent variables concerning strategic renewal. Strategic Renewal aims to provide a state-of-understanding to the subject, as well as a clear picture of the cross-disciplinary landscape that informs the subject. Thus, this research anthology is essential reading for managers, consultants, and other practitioners, as well as students and scholars of business.
Download or read book The new online trade written by Gerrit Heinemann and published by Springer Nature. This book was released on 2023-03-30 with total page 519 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents developments and future trends in e-commerce, which is shaped by customers' new digital communication and consumption patterns. Gerrit Heinemann sheds light on e-commerce business models, channel excellence as well as success factors such as digital time advantages and customer centricity. He analyzes the digital challenges and highlights the consequences and opportunities associated with online commerce. Recognized best practices illustrate how successful digital commerce works and what the "lessons learned" of the past years are. The 13th edition describes which new approaches will shape the future of online retail and which developments will remain long-term issues. While, for example, app and smartphone commerce, including mobile payment, continue to be long-running issues, the environmental issue is coming at online commerce with a concentrated charge. This means that people's growing need for more sustainability and consideration for the environment has now also arrived in e-commerce. This work is therefore devoted to sustainable e-commerce in the context of online logistics, which runs counter to the new trend towards quick commerce. The topics of climate neutrality and returns management are also increasingly coming into focus. In addition, current topics such as the marketplace theme and social commerce will be explored in greater depth. Furthermore, numerous new legal requirements are taken into account, which place increased obligations on marketplace operators in particular. The content - Meta-targeting and business ideas in online retailing - Business model of online trade - Forms of online trade - Business systems and benchmarks in e-commerce - Best practices and risks in online retailing
Download or read book Organizing Organizations written by Stephen Fineman and published by SAGE. This book was released on 2009-11-17 with total page 521 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizing and Organizations is well loved by students and lecturers for its accessible, conversational tone and insightful real-life examples introducing the study of organizations and organizational behaviour. Fineman, Gabriel and Sims, eminent academics in the field, cover a wealth of key concepts, research and literature leaving students informed and engaged. The Fourth Edition builds on the strengths of previous editions, to provide you with a textbook that continues to stand out from the rest. This new edition has been fully developed to include: - New chapters on Influence and Power, and Innovation and Change. - A new section within each chapter that highlights the theoretical links informing the chapters. - New review questions to test and apply your understanding of the ideas in each chapter. - New ′reading on′ sections that direct you to free links to highly recommended journal articles relating to each chapter′s coverage, and found on the companion website. - New critical review questions at the end of each chapter to encourage debate. - Each chapter is now enlivened with pictorial illustrations. - A fully updated glossary of key concepts in the study of organizations Organizing and Organizations integrates a strong critical approach throughout.
Download or read book Organizing Control written by Jeffrey Fear and published by Harvard University Press. This book was released on 2009-07-01 with total page 976 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a pioneering work, Jeffrey Fear overturns the dominant understanding of German management as “backward” relative to the U.S. and uncovers an autonomous and sophisticated German managerial tradition. Beginning with founder August Thyssen—the Andrew Carnegie of Germany—Fear traces the evolution of management inside the Thyssen-Konzern and the Vereinigte Stahlwerke (United Steel Works) between 1871 and 1934. Fear focuses on the organization and internal dynamics of the company. He demonstrates that initiatives often flowed from middle managers, rather than from the top down. Shattering stereotypes of the overly bureaucratic and rigid German firm, Fear portrays a decentralized and flexible system that underscores the dynamic and entrepreneurial nature of German business. He fundamentally revises the scholarship on Alexander Gerschenkron and Germany’s Sonderweg, and critiques Max Weber’s concept of the corporation and capital accounting. He develops a loosely coupled relationship among enterprise strategy, organization, the structure of responsibility, and its accounting system, which links information, knowledge, and power inside the firm. This method of organizing control is central to understanding corporate governance. Original and provocative, this work will generate much debate among historians, organizational theorists, and management and accounting scholars.
Download or read book Organizing and Organizations written by Stephen Fineman and published by SAGE. This book was released on 2005-05-25 with total page 476 pages. Available in PDF, EPUB and Kindle. Book excerpt: This fully revised and updated edition conveys the lived experience of being and working in organisations, while at the same time introducing students to key concepts, research and literature in organisational analysis.
Download or read book Ordinary Organisations written by Stefan Kühl and published by John Wiley & Sons. This book was released on 2017-05-23 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: During the Holocaust, 99 percent of all Jewish killings were carried out by members of state organizations. In this groundbreaking book, Stefan Kühl offers a new analysis of the integral role that membership in organizations played in facilitating the annihilation of European Jews under the Nazis. Drawing on the well-researched case of the mass killings of Jews by a Hamburg reserve police battalion, Kühl shows how ordinary men from ordinary professions were induced to carry out massacres. It may have been that coercion, money, identification with the end goal, the enjoyment of brutality, or the expectations of their comrades impelled the members of the police battalion to join the police units and participate in ghetto liquidations, deportations, and mass shootings. But ultimately, argues Kühl, the question of immediate motives, or indeed whether members carried out tasks with enthusiasm or reluctance, is of secondary importance. The crucial factor in explaining what they did was the integration of individuals into an organizational framework that prompted them to perform their roles. This book makes a major contribution to our understanding of the Holocaust by demonstrating the fundamental role played by organizations in persuading ordinary Germans to participate in the annihilation of the Jews. It will be an invaluable resource for students and scholars of organizations, violence, and modern German history, as well as for anyone interested in genocide and the Holocaust.
