Download or read book Fire Department Strategic Planning 3rd Edition written by Mark Wallace and published by Fire Engineering Books. This book was released on 2021-04-01 with total page 329 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the author: This 3rd edition is about organized common sense in the fire service. Section One provides support to fire departments that already have a strategic plan and just need to update and revise their existing plan. I have found over my 30 years of consulting with fire department’s that they want to accomplish their next iteration of their strategic plan as rapidly as possible. Section Two provides a detailed “How-to” guide to help a fire department create its first strategic plan. Section Two is divided into four parts: (1) Understanding the Department, (2) Understanding the Situation, (3) Understanding the Strategic Issues Facing the Department, and (4) Creating Organizational Change. A new chapter (Chapter 20) provides assistance to those departments having challenges with their strategic plan and obtaining the desired outcomes/results. It adds a new troubleshooting process for those departments having challenges to create an effective and successful strategic plan. The book is designed to be effective as a manual to develop an individual fire department’s strategic plan as well as a textbook for use in upper division college/university courses or as a text for post-graduate courses.
Download or read book Driving Excellence written by Mark Aesch and published by Hachette Books. This book was released on 2011-02-01 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Driving Excellence tells the inspiring story of one man who, with no formal business training, turned an entire industry on its head. Mark Aesch proves that we really can run government like a business, and provide value to taxpayers and shareholders alike. When Aesch took over the Rochester Genesee Regional Transportation Authority in 2004, it was operating with a 27.7-million-dollar deficit, and was poised to raise fares, lay off employees, and slash service. Under Aesch's leadership, those deficits have been eradicated and replaced with multimillion-dollar surpluses; reliance on taxpayer subsidies has been reduced; demand for service has increased at rates three times the national average; and in an unprecedented move, the fare at the Authority's two largest subsidiaries were actually reduced. In Driving Excellence, Aesch shows readers how to create a culture built around selflessness rather than ego, and get employees invested in saving the company. In describing the transition from an ailing business to one that enjoys stunning success--lower fares, multi-million surpluses, and the highest ridership and customer satisfaction levels in twenty years--Aesch offers powerful principles that any organization can implement to achieve exceptional results.
Download or read book The Book of Excellence written by Byrd Baggett and published by Thomas Nelson Inc. This book was released on 2001-02-22 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focusing on the basic habits that are common among business leaders, this book pinpoints characteristics of a successful sales lifestyle. Contains the basic information all sales professionals need to know. Here is the basic information anyone in business needs to know. I believe passionately that it is not enough to be just a good salesperson, secretary or manager. We also need to remember that losing a customer is just one bad experience away, and we must do everything we can to give our best service. The Book of Excellence is the first book in a trilogy of handbooks for business success by Byrd Baggett: The Book of Excellence - on sales, Satisfaction Guaranteed - on customer service and now Taking Charge - on leadership.
Download or read book Unleashing Excellence written by Dennis Snow and published by John Wiley & Sons. This book was released on 2009-11-16 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Download or read book The Excellence Book written by Kevin Duncan and published by Concise Advice. This book was released on 2018-01-16 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: We can all be better in every aspect of our lives. Author Kevin Duncan has drawn together 50 ingenious thoughts to improve one's attitude, approach to life and work, questions, decisions, and even timing.
Download or read book The Fire Chief s Handbook 7th Edition written by Richard A. Marinucci and published by Fire Engineering Books & Videos. This book was released on 2015-04-17 with total page 943 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Fire Chief’s Handbook, 7th Edition continues Fire Engineering’s 82-year tradition of publishing the definitive resource for advanced fire service training. The text has been completely updated to meet the changing environment and added responsibilities of the fire service. Returning authors have rewritten their chapter to address today’s leadership and administrative concerns, while new authors are also introduced to offer new perspectives. This comprehensive guidebook is designed for firefighters, company officers, and chief officers of all ranks and department types who want the latest information on the fundamentals of leadership in the fire service, as well as managing the day-to-day operations of a fire department.
Download or read book The Business of Excellence written by Justin Hughes and published by Bloomsbury Publishing. This book was released on 2016-09-22 with total page 369 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A vivid, compelling and highly readable insight into building world-leading teams and organizations." - Dr Catherine Raines, Chief Executive, UK Trade & Investment The Business of Excellence offers a unique and compelling perspective on the drivers of excellence in teams and organizations. The author, Justin Hughes, brings an unusual mix of experience and insight, having worked as a management consultant to some of the world's most successful organizations, in addition to having served for 12 years as a military fighter pilot, where he became Executive Officer on the RAF Red Arrows. The challenges of high performance and leadership are explored in depth, and are illustrated with insights, interviews and case studies from the military, sporting and corporate worlds. The material includes a proprietary performance model that can be applied to a wide spectrum of organizations, focusing on: · People: the primacy of attitude over skills · Capability: building alignment before setting people free · Delivery: a process to close the gap between desired and actual outcomes · Learning: how to accelerate performance in real time · Leadership: exhibiting a set of behaviours such that others choose to follow · Risk: avoiding the victory of compliance over outcomes. In The Business of Excellence, Justin deconstructs the drivers of high performance with a rare clarity, insight and accessibility, to illustrate and explain tangible tools and methods, all of which can be applied by readers in their own teams and organizations.
Download or read book Six Disciplines for Excellence written by Gary Harpst and published by BookPros, LLC. This book was released on 2007 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: Six Disciplines Corporation is dedicated to helping small businesses achieve and sustain success. Six Disciplines for Excellence provides six fundamental business principles that are specifically designed to help small businesses move beyond momentary success to attain enduring excellence. This book is not for those who are looking for a quick fix. Six Disciplines for Excellence is a long-term fitness program, not a fad diet.In Six Disciplines for Excellence, you will find:. Information on creating a unique mission statement. Ways to deal with internal and external factors (such as equipment failure or an unfavorable stock market) that affect your business. Helpful charts, checklists, hints, tips, and graphs . Techniques to sustain the success you have worked hard to achieve
Download or read book The Functional Fire Company written by J. Scott Thompson and published by Fire Engineering Books. This book was released on 2019-01-14 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: Scott Thompson, author of The Functional Fire Company, says the functional fire company concept was not created but realized: “I realized, after many attempts at trying to view success in the organization from the top down, that it wasn’t possible. Real indicators of success in the fire service come from the bottom up. A fire department’s success is best judged at the company level.” “Many leaders and senior members have been taught the how but not the why, and they don’t understand the reasons for doing what they do,” Thompson says. “Because firefighting is such a technical activity, we must ensure that we are explaining why we do things while we demonstrate the how. It is essential that we develop critical thinking for solving fire suppression, rescue, and EMS problems.” WHAT OTHERS ARE SAYING: “Chief Scott Thompson combines his decades of experience and years of observation with today’s leadership skills and provides a path for the successful fire department to follow. The Functional Fire Company will take you step by step from being an ordinary fire department to one which defines excellence. --Rick Lasky, Fire Chief (ret.) Texas “I found both motivation and a guide to implementation in this book. Chief Thompson has provided a deep resource for all ranks from creating culture to setting up training structure. I highly recommend this book to anyone with aspirations of making an organizational impact.” --Brian Brush “Chief Thompson has spent his entire career focusing on training and organizational effectiveness. The Functional Fire Company is his life’s work wrapped up into a playbook which offers insight into how to make your organization perform at maximum proficiency. Experience, perspective and a never quit mentality are evident as Chief Thompson provides a unique view to solving problems in the modern-day fire service.” --Terry McGrath, Assistant Chief, Lewisville (TX) Fire Department “This book offers a living, breathing example that Chief Thompson’s principles truly work. I hope you get as much value from this book as we have received from Chief Thompson’s lessons, and that you take what you learn back to your organization.” --Garrett Rice, The Colony Fire Department (TX) Battalion Chief, A Shift
Download or read book The Inspectors General of the United States Army 1777 1903 written by David A. Clary and published by . This book was released on 1987 with total page 484 pages. Available in PDF, EPUB and Kindle. Book excerpt: A study of the establishment of inspection practices in the United States Army told chronologically, in large part through the experiences of officers assigned to the inspection service. The record of the inspectorate illustrates those daily concerns that influenced the institutional development of the Inspector General Corps as a whole.
Download or read book Excellence Wins written by Horst Schulze and published by Zondervan. This book was released on 2019-03-05 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. In his characteristic no-nonsense approach, Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. For over twenty years, Schulze fearlessly led the company to unprecedented multibillion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world renowned. In Excellence Wins, Schulze shares his approach to everything from providing the best customer service to creating a culture of excellence within your organization. With his tried-and-true methods and inspiring, hard-earned wisdom, Schulze teaches you everything you need to know about: Why leading well is an acquired skill Serving your customers Engaging your employees Creating a culture of customer service Why vision statements make a difference What it really means to practice servant leadership Schulze's principles are designed to be versatile and practical no matter where you are in your career. He'll remind you that you don't need a powerful title or dozens of direct reports to benefit from the advice he shares in Excellence Wins--you have everything you need to apply it to your life and career right now. Let Schulze's incredible story help you unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing power of what happens when Excellence Wins.
Download or read book Reauthorization of the FIRE Grant Programs written by United States. Congress. House. Committee on Science and Technology (2007). Subcommittee on Technology and Innovation and published by . This book was released on 2009 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book In Pursuit of Military Excellence written by Shimon Naveh and published by Routledge. This book was released on 2013-04-03 with total page 425 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers a scientific interpretation of the field of military knowledge situated between strategy and tactics, better known as operational art', and traces the evolution of operational awareness and its culmination in a full-fledged theory. The author, a Brigadier General (ret.) in the Israeli Defence Forces and Doctor of History, King's College, London, clarifies the substance of operational art' and constructs a cognitive framework for its critical analysis. He chronicles the stages in the evolution of operational theory from the emergence of 19th-century military thought to Blitzkrieg. For the first time the Soviet theories of Deep Operations' and Strike Manoeuvre' that emerged in the 1920s and 1930 are discussed. The author argues that it is these doctrines that eventually led to the crystallization of the American Airland Battle theory, successfully implemented in the Gulf War.
Download or read book written by Sī. Ār Svāmināthan and published by Motilal Banarsidass Publ.. This book was released on 1994 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: List of Maps, List of Plates, List of Tables, Preface, Acknowledgements, Conventions, PART I: From Gingee: Introduction: Invocatory Songs to Draupadi, 'The Lady Who Resides in Gingee', The Draupadi Cult: Its Historical and Regional Settings, Social Background, Diffusion, Variation, and Change, The Sources of the Gingee Kingdom: The Living River and the Tree of Gold, Myths of the Melacceri Draupadi Temple, Muttal Ravuttan: Draupadi's Muslim Devotee, PART II: To Kuruksetra: The Draupadi Cult's Mahabharata: An Introduction, The Death of Baka: Prelude to the Drama Cycle, Additional Marriages, The two Sabhas: 'The Rajasuya Sacrifice' and 'Dice Match and Disrobing' , Arjuna's Tapas, Draupadi's Forest Exile and the Period in Disguise: Virapancali, Puvalicci, and Kuravanci, Krsna the Messenger, Aravan's Sacrifice, Pormannan's Fight: Pottu Raja at Kuruksetra, Pormannan's Flight: The War Kings Weapons and Their Mythical Sources, Kuruksetra: The Mahabharata War, When Draupadi Walked on fire, Appendix 1: The Lunar Dynasty from its origins to draupadi's Second Advent at Gingee, Appendix 2. An outline History of Gingee, Abbreviations, Bibliography, Index.
Download or read book The Pursuit of Excellence The Uncommon Behaviors of the World s Most Productive Achievers written by Ryan Hawk and published by McGraw Hill Professional. This book was released on 2022-01-25 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: A master class in achieving and sustaining excellence, even in the most challenging of times—from the host of The Learning Leader Show and author of Welcome to Management Millions of business professionals aspire to become effective leaders. But for hardworking, growth-oriented top performers who are always looking to improve and for rigorous thinkers who are never quite satisfied with the status quo, the true goal is the lifelong pursuit of excellence. Leadership advisor Ryan Hawk has interviewed hundreds of the most productive achievers in the world on his acclaimed podcast, The Learning Leader Show, to discover the best practices for pursuing and sustaining excellence. He found a pattern of uncommon behaviors that set these stellar individuals apart. By following their examples, you will learn how to: Commit to yourself and the process―and build purpose, focus, and discipline Develop resilience to face new challenges―and find inspiration for the long haul Seek guidance―and lead others to new heights Meet the moment―and make the most of every opportunity to excel Create a trusted group of advisors―and become a lifelong learner Packed with specific actions to take, experiments to run, and tools to analyze what works best for you, this uncompromisingly practical guide will inspire, challenge, support, and empower you to become your very best. Put mindsets into action and turn behaviors into habits with The Pursuit of Excellence.
Download or read book Impact Excellence written by Sheri Chaney Jones and published by John Wiley & Sons. This book was released on 2014-08-28 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn to identify, capture, and utilize impactful data for organizational transformation Impact & Excellence is the culmination of a four year research study into the most successful data-driven strategies for today's non-profit and government organizations. The book focuses on five strategic elements to success based on proven principles, with solutions that are easy to implement and often lead to sweeping change. Each chapter includes discussion questions and action items to help leaders implement key concepts in their own organizations. Included with purchase is access to the Measurement Culture Survey, which, will allow readers to access a free benchmark report. Learn to implement a measurement culture that emphasizes strong performance and measurable outcomes Read vivid case studies from successful organizations that do things differently Learn to utilize and leverage data to take decisive actions within your organization Avoid common barriers to developing a measurement culture and learn ways to overcome limitations The book utilizes a series of experiences and templates to help leaders develop a unique action plan tailored to their organization's particular circumstances. Filled with real success stories to inspire readers and with full study results available in the appendix, Impact & Excellence is a crucial resource for leaders to enable their social sector organizations to prosper and compete in today's economy.
