Download or read book Crisis Communication and Crisis Management written by Burton St. John III and published by SAGE Publications. This book was released on 2016-08-01 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Equip your students with a strong understanding of the essential role that communicators play in moments of crisis and the tools they need to conduct ethically sound crisis management.
Download or read book Ethics and Crisis Management written by Lina Svedin and published by IAP. This book was released on 2011-08-01 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: The daily process of public service provision and administration is filled with value judgments and value trade-offs, and the safeguarding of just and fair processes is key to the public’s trust in governing institutions. In crises, public decision-makers face complex ethical judgments under great uncertainty, timepressure, and heightened public scrutiny. A lack of attention to the ethical dimensions of crises has lead decision-makers to long-shadow crises that never reach closure. Furthermore, crises triggered by unethical conduct by public officials steadily feed people’s cynicism about politicians and bureaucracy. The fact that decision-makers often are judged on how they dealt with ethical issues in crises further underlines the importance of this topic. Little scholarly attention had been paid to how ethics play into and are dealt with in situations when they matters most – in crises. In order to improve government performance we need to analyze the ethical dilemmas and normative challenges that face practitioners in crises. This book meets this challenge by presenting a public policy framework for analyzing the ethical dilemmas in crises and introduces ten empirical chapters written by prominent public administration and crisis management scholars. The cases reviewed include Abu Ghraib, the 9/11 Commission, the 2008 Financial Crisis and the Memorial Hospital Tragedy during Hurricane Katrina. Building off the empirical focus on inherent ethical challenges in crises and actor ethics in evaluation and judgment, the concluding chapter outlines important lessons about criteria for crisis decision-making and strategies, the poisoned apple of bureaucratic discretion, and the nature of post-crisis evaluations. The book is geared toward students, scholars, and practitioners concerned with public management, public sector ethics, public policy, crisis management, and the implication of these factors on business and corporate crisis management.
Download or read book Ethics for Disaster written by Naomi Zack and published by Rowman & Littlefield. This book was released on 2023-05-12 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ethics for Disaster shows how individual and government preparation and response to hurricanes, earthquakes, tornadoes, wildfires, pandemics, and other disasters are ethical matters. Confronting the social inequalities revealed by these disasters, we must also acknowledge how the lack of preparation for climate change and pandemics has shifted these threats from modern, isolated disasters into constant contemporary risks. This second edition presents four new chapters about disaster-as-risk from; climate change, the natural elements of earth, air, wind, and fire; the COVID-19 and other pandemics; and innocent victims and refugees. Now more than ever, we need good and just moral principles to guide us through the disruptive crises ahead––especially for minorities. Humanism and humanitarianism are vital. Zack combines moral philosophy, political theory, public policy, and environmental science to present new ways to think about changes in the world we all share.
Download or read book The Ethics of Crisis Management written by Per Sandin and published by . This book was released on 2009 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Communication Ethics and Crisis written by S. Alyssa Groom and published by Lexington Books. This book was released on 2012 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: This collection of essays extends the conversation on communication ethics and crisis communication to offer practical wisdom for meeting the challenges of a complex and ever-changing world. In multiple contexts ranging from the intrapersonal, interpersonal, and family to the political and public, moments of crisis call us to respond from within particular standpoints that shape our understanding and our response to crisis as we grapple with contested notions of "the good" in our shared life together. With no agreed-upon set of absolutes to guide us, this moment calls us to learn from difference as we seek resources to continue the human conversation as we engage the unexpected. This collection of essays invites multiple epistemological and methodological standpoints to consider alternative ways of thinking about communication ethics and crisis.
Download or read book Crisis Management written by Kashif Ahmed and published by Kashif Ahmed. This book was released on with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Crisis Management in a Hyper connected World, author explores the intricate landscape of crisis management in an era defined by unprecedented interconnectivity. The book delves into the challenges and opportunities that arise when crises unfold in a hyper connected global environment, where information travels at the speed of light and every action has the potential to reverberate across borders. As we navigate an increasingly interconnected world, crises can escalate rapidly, affecting businesses, governments, and individuals alike. This comprehensive guide provides insights, strategies, and real-world examples to empower leaders, decision-makers, and crisis responders in effectively managing and mitigating the impact of crises. Key Topics Explored: 1. Digital Crisis Communication: Unravel the complexities of crisis communication in a digital age, addressing the role of social media, instant messaging, and online platforms in shaping public perception during a crisis. 2. Cybersecurity Challenges: Examine the escalating threats of cyber-attacks and data breaches, offering strategies to safeguard sensitive information and fortify digital infrastructures. 3. Global Supply Chain Disruptions: Analyze the vulnerabilities within global supply chains and discover proactive measures to minimize disruptions during times of crisis. 4. Leadership in Uncertainty: Explore the unique demands placed on leaders in times of crisis, emphasizing the importance of adaptability, decisiveness, and clear communication. 5. Cross-Cultural Crisis Response: Investigate the cultural nuances that impact crisis response strategies, recognizing the diverse perspectives that shape international reactions to crises. 6. Health Crisis Management: Learn from recent health crises and pandemics, understanding the vital role of public health measures, communication, and global cooperation in mitigating the impact. 7. Environmental Crises: Address the growing challenges posed by natural disasters, climate change, and environmental emergencies, emphasizing the need for sustainable crisis management solutions. 8. Ethical Dilemmas: Navigate the ethical considerations inherent in crisis management, examining the choices faced by organizations and leaders when responding to crises. 9. Technological Solutions: Evaluate cutting-edge technologies and tools that can enhance crisis preparedness, response, and recovery efforts in a hyperconnected world. 10. Resilience and Recovery: Focus on building organizational and societal resilience, providing a roadmap for recovery and growth in the aftermath of a crisis.
Download or read book Crisis Management written by William Rick Crandall and published by SAGE Publications. This book was released on 2013-02-27 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offering a strategic orientation to crisis management, this fully updated edition of Crisis Management: Leading in the New Strategy Landscape, Second Edition by William "Rick" Crandall, John A. Parnell, and John E. Spillan helps readers understand the importance of planning for crises within the wider framework of an organization's regular strategic management process. This strikingly engaging and easy-to-follow text focuses on a four-stage crisis management framework: 1) Landscape Survey: identifying potential crisis vulnerabilities, 2) Strategic Planning: organizing the crisis management team and writing the plan, 3) Crisis Management: addressing the crisis when it occurs, and 4) Organizational Learning: applying lessons from crises so they will be prevented or mitigated in the future.
Download or read book Crisis Intervention Ethics Casebook written by Rick A. Myer and published by John Wiley & Sons. This book was released on 2021-11-08 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: The fast-paced, unpredictable, and high-risk nature of crisis intervention creates critical ethical dilemmas that can result in personal harm and professional liability if not handled appropriately. Applying a traditional model of ethical decision-making is often impractical when time is limite and decisions must be made quickly. This counseling tool kit offers a new operational approach for integrating ethical decision-making in crisis intervention. Following detailed discussions of crisis intervention within the framework of realtional-cultural theory, a triage assessment system, and an original ethical decision-making protocol, nine diverse case studies in hospital, telebehavioral health, school, clinical, and public settings are presented. Students and practitioners will build a repertoire of ethical decision-making skills to de-escalae crisis incidents and provide an appropriate level of support to individuals experiencing crisis. *Requests for digital versions from ACA can be found on www.wiley.com *To purchase print copies, please visit the ACA website https://imis.counseling.org/store/ *Reproduction requests for material from books published by ACA should be directed to [email protected]
Download or read book Effective Crisis Communication written by Robert R. Ulmer and published by SAGE Publications. This book was released on 2010-11-03 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this fully updated Second Edition, three of today’s most respected crisis/risk communication scholars provide the latest theory, practice, and innovative approaches for handling crisis. This acclaimed book presents the discourse of renewal as a theory to manage crises effectively. The book provides 15 in-depth case studies that highlight successes and failures in dealing with core issues of crisis leadership, managing uncertainty, communicating effectively, understanding risk, promoting communication ethics, enabling organizational learning, and producing renewing responses to crisis. Unlike other crisis communication texts, this book answers the question, “What now?” and explains how organizations can and should emerge from crisis.
Download or read book Crisis Standards of Care written by Institute of Medicine and published by National Academies Press. This book was released on 2010-01-22 with total page 175 pages. Available in PDF, EPUB and Kindle. Book excerpt: During a wide-reaching catastrophic public health emergency or disaster, existing surge capacity plans may not be sufficient to enable health care providers to continue to adhere to normal treatment procedures and follow usual standards of care. This is a particular concern for emergencies that may severely strain resources across a large geographic area, such as a pandemic influenza or the detonation of a nuclear device. Under these circumstances, it may be impossible to provide care according to the standards of care used in non-disaster situations, and, under the most extreme circumstances, it may not even be possible to provide basic life sustaining interventions to all patients who need them. Although recent efforts to address these concerns have accomplished a tremendous amount in just a few years, a great deal remains to be done in even the most advanced plan. This workshop summary highlights the extensive work that is already occurring across the nation. Specifically, the book draws attention to existing federal, state, and local policies and protocols for crisis standards of care; discusses current barriers to increased provider and community engagement; relays examples of existing interstate collaborations; and presents workshop participants' ideas, comments, concerns, and potential solutions to some of the most difficult challenges.
Download or read book Crisis Management By Apology written by Keith Michael Hearit and published by Routledge. This book was released on 2006-04-21 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume examines the role of apologia and apology in response to public attack. Author Keith Michael Hearit provides an introduction to these common components of public life, and considers a diverse list of subjects, from public figures and individuals to corporations and institutions. He explores the motivations and rationales behind apologies, and considers the ethics and legal liabilities of these actions. Hearit provides case studies throughout the volume, with many familiar examples from recent events in the United States, as well as an international apology-making case from Japan. The broad-perspective approach of this volume makes the content relevant and appealing to practitioners and scholars in public relations, business communications, and management. It is a valuable text for courses that take a discursive approach to public relations, and it also appeals to readers in business management, examining apology as a response strategy to corporate crises.
Download or read book Crisis Communication written by Finn Frandsen and published by Walter de Gruyter GmbH & Co KG. This book was released on 2020-08-24 with total page 654 pages. Available in PDF, EPUB and Kindle. Book excerpt: Finn Frandsen and Winni Johansen have won the 2019 Danish communication prize (KOM-pris) for their world-class research in organisational crises, crisis management and crisis communication. This prize is awarded by The Danish Union of Journalists (Dansk Journalistforbund) and Kforum. http://mgmt.au.dk/nyheder/nyheder/news-item/artikel/finn-frandsen-and-winni-johansen-win-the-kom-pris-2019/ The aim of this handbook is to provide an up-to-date introduction to the discipline of crisis communication. Based on the most recent international research and through a series of levels (from the textual to the inter-societal level), this handbook introduces the reader to the most important concepts, models, theories and debates within the field of crisis communication. Crisis communication is a young and very vibrant field of research and practice. It is therefore crucial that researchers, students and practitioners have access to presentations and discussions of the most recent research. Like the other handbooks in the HOCS series, this handbook contains a general introduction, a chapter on the history of crisis communication research, a series of thematic chapters on crisis communication research at various levels, a chapter perspectives, a glossary of key terms, and lists of further reading for each chapter (with references to publications in English, German, and French). Overview Section I – Introducing the field General introduction A brief history of crisis management and crisis communication: From organizational practice to academic discipline Reframing the field: Public crisis management, political crisis management, and corporate crisis management Section II – Between text and context Image repair theory Situational crisis communication theory: Influences, provenance, evolution, and prospects Contingency theory: Evolution from a public relations theory to a theory of strategic conflict management Discourse of renewal: Understanding the theory’s implications for the field of crisis communication Making sense of crisis sensemaking theory: Weick’s contributions to the study of crisis communication Arenas and voices in organizational crisis communication: How far have we come? Visual crisis communication Section III – Organizational level To minimize or mobilize? The trade-offs associated with the crisis communication process Internal crisis communication: On current and future research Whistleblowing in organizations Employee reactions to negative media coverage Crisis communication and organizational resilience Section IV – Interorganizational level Fixing the broken link: Communication strategies for supply chain crises Reputational interdependence and spillover: Exploring the contextual challenges of spillover crisis response Crisis management consulting: An emerging field of study Section V – Societal level Crisis and emergency risk communication: Past, present, and future Crisis communication in public organizations Communicating and managing crisis in the world of politics Crisis communication and the political scandal Crisis communication and social media: Short history of the evolution of social media in crisis communication Mass media and their symbiotic relationship with crisis Section VI – Intersocietal level Should CEOs of multinationals be spokespersons during an overseas product harm crisis? Intercultural and multicultural approaches to crisis communication Section VII – Critical approaches Ethics in crisis communication Section VIII – The future The future of organizational crises, crisis management and crisis communication For a detailed table of contents, please see here.
Download or read book Crisis Communication and Crisis Management written by Burton St. John and published by . This book was released on 2017 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Emergency Ethics written by Bruce Jennings and published by Oxford University Press. This book was released on 2016 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leading scholars in bioethics and public health ethics clarify the key values and norms of emergency planning and response and address ethical issues relating to the allocation of scarce resources, research in the context of emergencies, community participation in preparedness planning, the protection of those with special needs, and the duties public health professionals.
Download or read book Cognitive Behavioral Strategies in Crisis Intervention written by Frank M. Dattilio and published by Guilford Press. This book was released on 2012-08-22 with total page 578 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book has been replaced by Cognitive-Behavioral Strategies in Crisis Intervention, Fourth Edition, ISBN 978-1-4625-5259-7.
Download or read book Lukaszewski on Crisis Communication written by James Lukaszewski and published by Rothstein Publishing. This book was released on 2015-04-03 with total page 422 pages. Available in PDF, EPUB and Kindle. Book excerpt: Masterwork on Crisis Communication and Reputation Risk Selected as One of "30 Best Business Books of 2013" Jim Lukaszewski -- nationally recognized PR expert, executive coach, often called America's Crisis Guru, and noted by Corporate Legal Times as one of "28 experts to call when all hell breaks loose" -- advises exactly what to do, what to say, when to say it, and when to do it, while the whole world is watching.The book is endorsed by the Business Continuity Institute. In this industry-defining book on crisis management and leadership recovery, Lukaszewski jump-starts the discussion by clearly differentiating a crisis from other business interruptions and introduces a concept rarely dealt with in crisis communication and operational response planning: managing the victim dimension of crisis. Delivered in his straight-talking style and backed with compelling case studies, Lukaszewski On Crisis Communication is your guide to preparing for a crisis and the explosive visibility that comes with it. Using case studies, examples and templates, he explains how to build a crisis management plan and how to put it into action in the real world of media scrutiny, social media, activists, and litigation. Lukaszewski distills four decades of experience into 10 chapters of field-tested how-to's, practical tools, tips, charts, checklists, forms, and templates and teaches you:How crises create victims;To avoid the toxicity of silence;To overcome the abusive, intrusive and coercive behavior of bloviators, bellyachers, back-bench bitchers, the media, activists and critics;To drive attorneys to settle instead of litigate;Apology is the atomic energy of empathy;Simple, sensible, sincere, constructive, positive techniques to reduce contention and to succeed!Chapter learning objectives; discussion questions; case studies; real-life examples; and glossary facilitate college and professional development classroom use.
Download or read book The Seven Signs of Ethical Collapse written by Marianne M. Jennings and published by St. Martin's Press. This book was released on 2006-08-22 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you want to make sure you · Don't invest your money in the next Enron? · Don't go to work for the next WorldCom right before the crash? · Identify and solve problems in your organization before they send it crashing to the ground? Marianne Jennings has spent a lifetime studying business ethics---and ethical failures. In demand nationwide as a speaker and analyst on business ethics, she takes her decades of findings and shows us in The Seven Signs of Ethical Collapse the reasons that companies and nonprofits undergo ethical collapse, including: · Pressure to maintain numbers · Fear and silence · Young 'uns and a larger-than-life CEO · A weak board · Conflicts · Innovation like no other · Belief that goodness in some areas atones for wrongdoing in others Don't watch the next accounting disaster take your hard-earned savings, or accept the perfect job only to find out your boss is cooking the books. If you're just interested in understanding the (not-so) ethical underpinnings of business today, The Seven Signs of Ethical Collapse is both a must-have tool and a fascinating window into today's business world.
