Download or read book The Effects of Workplace Incivility on Job Satisfaction written by Rabbia Jamal and published by . This book was released on 2020 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt: Scholars have baptized for investigation relating to the antecedents and sways of workplace incivility and means to condense it. To address this concern, this study proposed a theoretical framework that explains the linkages of workplace incivility with Job satisfaction. We theorized that incivility decreases employees' motivation at work, and increase emotional exhaustion. It will further lead to restricted OCB. These factors, in response, confine employees' job satisfaction. We further hypothesize that age, and gender complements the effect of incivility on job satisfaction. Hence, OCB, exhaustion, and motivation mediate, whereas age and gender moderate incivility job satisfaction nexus. We classified incivility into behavioral, experienced, and witnessed, Motivation was also classified into intrinsic and extrinsic. These relationships were theorized in a singular model to portray the overall impact of the variables occurring at once. Empirical validity was established through a survey conducted by means on a close-ended questionnaire from 272 employees working in Karachi. Results suggested that the effect of experienced incivility on job satisfaction was found to be insignificant however, there was a negative mediatory role of emotional exhaustion, whereas, OCB, extrinsic and intrinsic motivation had no mediatory effect. With regards to instigated incivility, it doesn't seem to have any effect on job satisfaction, however, emotional exhaustion and intrinsic motivation play a negative mediatory role. Witnessed incivility directly affect JS as its coefficient was negative and significant, however, no mediatory role was found. Lastly, Exhaustion has a negative effect on JS, whereas, motivations have a positive significant effect. The coefficient of OCB remained insignificant throughout. Hence, experiencing incivility at the workplace comes with a higher probability of being emotionally exhausted and thus leading to job dissatisfaction however intrinsic motivation can be a means of plummeting incivility.
Download or read book Research Anthology on Changing Dynamics of Diversity and Safety in the Workforce written by Management Association, Information Resources and published by IGI Global. This book was released on 2021-07-16 with total page 2129 pages. Available in PDF, EPUB and Kindle. Book excerpt: The recent COVID-19 pandemic has emphasized the importance of safety and ergonomics in the workplace. From work-life balance and mental health to risk prevention, maintaining a healthy and happy workforce has become essential for the progress of every company. Moreover, ensuring inclusive spaces has become a pillar of business with some worrying that the diversity agenda will be overshadowed by the recent pandemic. It is imperative that current research is compiled that sheds light on the advancements being made in promoting diversity and wellbeing in the modern workforce. The Research Anthology on Changing Dynamics of Diversity and Safety in the Workforce is a comprehensive reference source that provides the latest emerging research on diversity management and initiatives as well as occupational health and safety practices in the workplace. These concepts are necessary for global workplaces to remain safe, efficient, and inclusive. Covering topics such as employee equity, human resources practices, and worker wellbeing, this anthology provides an excellent resource for researchers, human resources personnel, managers, safety officers, policymakers, CEOs, students, professors, and academicians.
Download or read book Effect of Workplace Incivility on Job Satisfaction and Turnover Intentions in India written by Naman Sharma and published by . This book was released on 2016 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Purpose - The purpose of this paper is to examine the effects of workplace incivility on job satisfaction and employees' turnover intentions in Indian work settings. Design/methodology/approach - Data were collected randomly from 283 employees at various restaurants in the Northern and Western parts of India via the survey method and, thereafter, hierarchical regression analysis was performed to analyze the data. Findings - The study established that moderate to high levels of workplace-incivility-related issues are present in India's restaurant industry. Regression analysis further revealed that workplace incivility is negatively related to job satisfaction and positively related to employee turnover in the Indian context as well. Practical implications - Relevant recommendations are presented to restaurant owners as well as HR practitioners that could curb unethical practices in Indian restaurants and promote civil behavior in the workplace. Originality/value - Relevant extant studies have recognized that there is a need to study workplace incivility in different cultures to establish the global relevance of the subject. This research studied the impact of workplace incivility on job satisfaction and turnover intentions with respect to Indian employees.
Download or read book The Cost of Bad Behavior written by Christine Pearson and published by Penguin. This book was released on 2009-07-09 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why incivility at work is a bigger problem than you suspect In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold. Whether it's a standoffish coworker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees; it hurts an entire company. Consider these statistics: 12 percent of all employees say they've left jobs because they were treated badly. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. And an astonishing 95 percent of Americans say they've experienced rudeness at work. Christine Pearson and Christine Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example. Bestsellers like The No Asshole Rule and The Power of Nice have shown the hunger for more civility at work; now The Cost of Bad Behavior shows exactly what to do about it.
Download or read book The Impact of Workplace Incivility and Occupational Stress on the Job Satisfaction and Turnover Intention of Acute Care Nurses written by Michael John Dion and published by . This book was released on 2006 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Oxford Handbook of Stress Health and Coping written by Susan Folkman and published by Oxford University Press. This book was released on 2011 with total page 486 pages. Available in PDF, EPUB and Kindle. Book excerpt: Few publications have changed the landscape of contemporary psychology more than Richard Lazarus and Susan Folkman's landmark work, Stress, Appraisal, and Coping. Its publication in 1984 set the course for years of research on the dynamic processes of psychological stress and coping in human beings.Now more than a quarter-century later, The Oxford Handbook of Stress, Health, and Coping pushes the field even further with a comprehensive overview of the newest and best work in this dynamic subject. Edited by Susan Folkman and comprising chapters by the field's leading scientists, this new volume details the expanded knowledge base that has emerged from extensive research on stress and coping processes over the last several decades.Featuring 22 topic-based chapters -- including two by Folkman -- this volume offers unprecedented coverage of the two primary research topics related to stress and coping: mitigating stress-related harms and sustaining well-being in the face of stress. Both topics are addressed within their relevant contexts, including chronic illness, calamity, bereavement, and social hardship.The Oxford Handbook of Stress, Health, and Coping is an essential reference work for students, practitioners, and researchers across the fields of health psychology, medicine, and palliative care.
Download or read book Mastering Civility written by Christine Porath and published by Hachette UK. This book was released on 2016-12-27 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule "A must-read for every leader in their field." -- Daniel H. Pink, bestselling author of To Sell is Human Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line. In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.
Download or read book Workplace Incivility and Organizational Outcomes written by Karen Turner and published by . This book was released on 2009 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Antecedents and Outcomes of Work linked Couple Incivility written by Morgan Dakota Jones and published by . This book was released on 2015 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Workplace incivility has been shown to have negative organizational and individual effects on people who experience this low-intensity deviant behavior. Research has recently begun to look at incivility as a form of modern discrimination that may be used to target out-groups within organizations, where out-groups are broadly defined. The first goal of the current study was to examine the impact of incivility on work-linked couples. Second, the present study sought to determine the effect that experiences of WLC incivility had on individual and organizational outcomes: burnout, job satisfaction, and turnover intentions. Finally, although the outcomes of incivility have been well-established, the antecedents of this phenomenon have been examined considerably less. Therefore, the present study sought to examine and explain the relationship between a climate for formality, gender, and WLC incivility. To accomplish these goals a snowball sampling method was used to recruit a total of 86 participants for an online survey. Hierarchal regression and bootstrapping mediation were used to analyze the data. Results showed that WLC incivility was predictive of burnout, job dissatisfaction, and turnover intentions. Furthermore, both burnout and job satisfaction were shown to mediate the relationship between WLC incivility and turnover intentions. The theoretical and practical implications of these results are discussed as well as potential areas for future research.
Download or read book Understanding the Role of Workplace Incivility in Employee Emotional Exhaustion Perspective taking Intention and Customer Satisfaction in the Australian Services Context with a Range of Mediation and Moderation Analyses written by Hasnain Bashir and published by . This book was released on 2021 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Objective: The purpose of this study is to understand the role and effect of workplace incivility on employee emotional exhaustion, personality traits, customer satisfaction, employee self-worth, self-efficacy and perspective-taking intention. This study, in its exploration of past literature and based on the theoretical model of workplace incivility, recognised the research gaps and proposed new models. The study proposed three different models; two for the evaluation of employee incivility and the third focused on customer incivility. The first model tests the impact of employees' self-esteem on their work ethic, self- efficacy and satisfaction. It also tests the moderating influence of various types of incivility and the mediating effect of employee satisfaction. The second model explores the impact of various types of incivility on employee incivility. It also explores the moderating influence of gender and the moderating effects of personality traits, (a) neuroticism and (b) conscientious, in the relationship between various types of incivility. The third model tests the impact of employee incivility on customers' feeling of self-worth and the impact of employee self- efficacy on customers' perspective-taking intention. The model also tests the moderating effect of personality traits, the mediating influence of self-worth and the mediating influence of perspective-taking intention. Methodology: The study selected quantitative research methodology to analyse research models. A convenience sampling technique and non-probability sampling technique is used for sample collection. A survey questionnaire is integrated for the collection of primary data. Two separate questionnaires were designed and distributed having Likert scale. The study was carried out among a set of two different samples: customers and employees working in the Australian services sector. Major Findings: In total, 226 responses were received from the customer incivility questionnaire (74.33% response rate) and 412 responses from the employee incivility questionnaire (68.6% response rate). The completed questionnaires were gathered and analysed using SmartPLS data analysis tools. All three models revealed statistically significant results. The study has significant findings that can be useful for Australian services sector employees in controlling different types of incivility behaviour. Conclusion: For study 1: impact of employee self-esteem on employee perspective taking intention lead to the acceptance of H1 to H5. H6 to H8 acceptance reveals that employee satisfaction is a significant mediator. H9 to H13 testing reveals that gender is a significant moderator with male employees ()-value=4.51 and &-value=O.OOO) significantly have higher impact than their counterpart female employees ()-value=O.44 and &-value=O.653). For study 2: all co-worker incivility ()-value=6.27 and &-value=O.OOO), customer incivility ()-value=3.87 and &-value=O.OOO), supervisor incivility ()-value=2.86 and &-value=O.OO4) and e-incivility ()- value=4.59 and &-value=O.OOO) have significant impact on employee incivility and therefore, accepting hypotheses H14, H15, H16, H17 and H18. Gender is found to be a significant moderator and accepting hypothesis H19. For study 3: The partial least squares (PLS) output in Table 4.2 shows that employee incivility has significant positive impact on customers' self- worth (&-value=O.OO1; )-value=3.357); customer intention for perspective taking to customer satisfaction (&-value=O.OOO; )-value=4.275) and customer self-efficacy to perspective taking (&-value=O.O18; )-value=2.367), which lead to accept hypotheses H26, H28 and H29.Managerial Implications & Major Contributions: This study contributed to the incivility literature in a unique manner, while explaining the relationships from the customer satisfaction and customer's intension of perspective taking. The study explains how a negative spiral of incivility can take a positive turn. This study is motivated to bring evidence related to workplace incivility and signify the need to have policies that foster civil behaviours and negate uncivil acts within the work environment, for the well-being of the employees. Future Directions: The study presents interesting statistics about workplace incivility in Australian workplaces which can help policy makers in developing effective policies to control workplace incivility.
Download or read book Resonant Leadership written by Richard Boyatzis and published by Harvard Business Press. This book was released on 2005-09-14 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: The blockbuster best seller Primal Leadership introduced us to "resonant" leaders--individuals who manage their own and others' emotions in ways that drive success. Leaders everywhere recognized the validity of resonant leadership, but struggled with how to achieve and sustain resonance amid the relentless demands of work and life. Now, Richard Boyatzis and Annie McKee provide an indispensable guide to overcoming the vicious cycle of stress, sacrifice, and dissonance that afflicts many leaders. Drawing from extensive multidisciplinary research and real-life stories, Resonant Leadership offers a field-tested framework for creating the resonance that fuels great leadership. Rather than constantly sacrificing themselves to workplace demands, leaders can manage the cycle using specific techniques to combat stress, avoid burnout, and renew themselves physically, mentally, and emotionally. The book reveals that the path to resonance is through mindfulness, hope, and compassion and shows how intentionally employing these qualities creates effective and enduring leadership. Great leaders are resonant leaders. Resonant Leadership offers the inspiration--and tools--to spark and sustain resonance in ourselves and in those we lead.
Download or read book Workplace Abuse Incivility and Bullying written by Maryam Omari and published by Routledge. This book was released on 2015-10-05 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book bridges an existing gap in the literature relating to the study of workplace abuse, incivility and bullying. It provides broad perspectives to capture some of the diversity associated with the study of (negative) human behaviours using different methodological approaches, and in different cultural contexts. Studies in the area have grown in leaps and bounds over the last few decades. As we come to know more about the nature of these adverse behaviours, the reasons they happen, and the impact they have on individuals and beyond, new gaps in knowledge emerge. On one hand the paucity of research is assisting in better understanding and management of these negative behaviours, on another, generalised information without an appreciation of the context in which the behaviours unfold may be detrimental to the cause, especially given a globalised and multicultural world. Workplace Abuse, Incivility and Bullying presents findings from under-researched methodological, and unique cultural perspectives. Such an approach will allow us to gain deep insights into the diversity and complexities associated with perceiving, being subjected to, and experiencing negative behaviours at work. The book has applicability across a broad range of audience from academics through to practitioners, and even victims and suspected perpetrators.
Download or read book An Evidence Based Synthesis of Civility and Incivility Literature written by Lisette Montalvo and published by . This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This paper, through an evidence based synthesis, explores the civility and incivility literature to create a model to explain civil and uncivil behavior in the workplace. Workplace incivility was first defined by Andersson and Pearson (1999) as a less intense form of deviant behavior with ambiguous intent to harm, whereas civility is defined as an active engagement in creating, protecting, and participating in a community (Paveia, 2007). The civility and incivility model was created using the social ecology and symbolic interactionism theories as a framework to understand the moderators and effects. Incivility is linked to negative personal and organizational effect including employee turnover and a decrease in the employee's physical and psychological health. Civility results in increased productivity and job satisfaction among other positive personal and organizational effects. The model will help leaders understand and address incivility while instilling civil environments in their business work units.
Download or read book Taking a Closer Look at Workplace Incivility written by Rimma Charbal Tarraf and published by . This book was released on 2012 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this thesis was twofold. First, it sought to investigate whether taking a multi-foci approach to the study of workplace incivility would result in differential relations with affective commitment, job satisfaction, and turnover intentions. In general, the results were supported. When the source of incivility was measured jointly, relations between incivility and organizational outcomes were overestimated. Measuring incivility from a supervisor and a co-worker separately showed that incivility from a supervisor was more strongly associated with job satisfaction and turnover intentions. Co-worker incivility was more strongly associated with affective commitment. Second, this thesis critically assessed the dimensionality of the scale commonly used to measure workplace incivility. The Workplace Incivility Scale (Cortina, Magley, Williams, & Langhout, 2001) revealed two factors - covert and overt incivility. Covert incivility had stronger relationships with organizational outcomes than overt incivility. I draw on relational considerations to explain these findings and to discuss avenues for future research.
Download or read book Workplace Loneliness as an Explanatory Mechanism in Incivility Outcomes written by Declan Gilmer and published by . This book was released on 2021 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Researchers have studied loneliness as a modern health epidemic leading to myriad negative health effects, yet the literature lacks evidence of loneliness' antecedents and consequences in the workplace. This paper not only replicates previous work on workplace incivility, a pervasive yet understudied workplace stressor, it also contributes novel findings on the central role of loneliness in the relationship between workplace incivility and outcomes. I found that both general and workplace loneliness at least partially explain the relationship between incivility and several individual and organizational outcomes (increased emotional exhaustion, depression, and anxiety; increased turnover intentions, decreased job satisfaction, increased health-related absenteeism, and lower job performance). Workgroup civility norms did not appear to moderate the relationship between incivility and loneliness. I tested hypotheses using two datasets containing data from state corrections supervisors (Sample 1) and the general working population (Sample 2).
Download or read book Beyond Targets written by Kathi Miner-Rubino and published by . This book was released on 2004 with total page 430 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Effects of Cyber Incivility on Stress and Work Life Balance in the BPO Industry written by Kathleen Ballon and published by GRIN Verlag. This book was released on 2018-05-11 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Paper (undergraduate) from the year 2018 in the subject Leadership and Human Resources - Occupational burnout and stress at work, grade: 88.16, University of Santo Tomas, course: BS in Commerce and Business Administration major in Human Resource Development Management, language: English, abstract: The study aims to determine the effects of cyber incivility on employee work stress and turnover intent in the company. A total of 385 rank-and-file employees in the BPO industry, aged 18-55 years old, were requested to answer a 4-part questionnaire covering 4 constructs. Data gathered were processed through SPSS for Windows version 20 and AMOS version 24. SEM surprisingly resulted to an emerging model which deviated from the hypothesized model and particular influences of some constructs to the underlying dimensions of the other constructs. The results of the study raises awareness among the Human Resource practitioners regarding how cyber incivility affects BPO employees’ level of work stress and how committed they are to their organizations. Recommendations were made by the researchers, which may help the management to develop projects and programs that will lessen turnover intent.
