Download or read book The Effect of Organizational Culture on Leaders Decision Making Practice The Case of Yeka Sub City Small Tax Payers Branch Office Addis Ababa written by Abebe Animut and published by . This book was released on 2021-03-04 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master's Thesis from the year 2019 in the subject Leadership and Human Resource Management - Leadership, course: leadership and good governance, language: English, abstract: This study tries to examine the effect of organizational culture on decision making in Yeka Sub City Small Tax Payers' Branch Office. The study employed both descriptive and explanatory research design and used structured questionnaire as data gathering tools for the sample population; interview and document observation was also employed to supplement questionnaire. The total sample size was 172 out of which 161 questionnaires were completed and 6 out of 8 interviewees have been participated and included in the analysis part. The responses of respondents were analyzed. Organization is a group of individuals who work together to achieve specific goals. It is a cultural phenomenon and every organization has its own culture that may separate it from other organizations. These activities have outcomes for organizational members, the organization itself, and for the society. The essence of organizations revolves around the development of shared meanings, beliefs, values and assumptions that guide and are reinforced by organizational behavior. These shared meanings, values and assumptions represent organizational culture. As for the people is defined character, for organizations can also be defined character. Organizational culture is constituent of character of any organization, organizations as well humans can be conservative, creative, timid, learning etc. Most of the time core values of the organization is largely considered as strong culture of the organization whenever members are accept the major core values and have greater commitment to them shows the organization will have strong culture. Strong culture has greater impact on individuals' behavior and cause of greatly reduced employee relocation. Strong culture leads to confirmation and high agreement among the members of the organization

Download or read book The Effect of Organizational Culture on Leaders Decision Making Practice The Case of Yeka Sub City Small Tax Payers Branch Office Addis Ababa written by Abebe Animut and published by . This book was released on 2021 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book The Effect of Organizational Culture on Customer Satisfaction written by Abebe Animut and published by GRIN Verlag. This book was released on 2020-11-26 with total page 99 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master's Thesis from the year 2019 in the subject Business economics - Business Management, Corporate Governance, grade: A, , course: Business Adminstration, language: English, abstract: Organizational culture plays a significant role in the overall performance of a particular organization. It becomes an increasingly important factor for organizational survival in the current dynamic environment. Customer satisfaction is one measurement of organizations performance based on the quality of services provided. This study tries to examine the effect of organizational culture on customer satisfaction in Yeka Sub City Small Tax Payers’ Office. The employed semi-structured questionnaire as data gathering tools for the sample population and non-participant observation was also employed as data gathering tool to supplement questionnaire. The total sample size was 249 out of which 232 questionnaires were completed and included in the analysis part. The responses of respondents were analyzed using descriptive statistics and narration. SPSS software was used in analyzing the collected data. The results of analysis showed mixed responses. The correlation coefficients show that all independent variable were found to be positively correlated with customer satisfaction though there is a discrepancy in their strength. Moreover, multiple regression analysis was used to determine the effect of all independent variables on a dependent variable, customer satisfaction. And accordingly, customer satisfaction is found to be primarily predicted by higher level of reliability, tangibility, team orientation, responsiveness, customer orientation and stability of organization. Meanwhile, the employee satisfaction is mostly predicted by higher level of stability, outcome orientation and innovation and risk taking. Generally, it was found that when 65 % of observed variability in customer satisfaction can be explained by independent variables included in the study, 54 % of observed variability in employee satisfaction is found to be explained by change in independent variables included in the study organization.

Download or read book The Effect of Organizational Culture on Customer Satisfaction written by Abebe Animut and published by . This book was released on 2020-08-03 with total page 106 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master's Thesis from the year 2019 in the subject Business economics - Business Management, Corporate Governance, grade: A, course: Business Adminstration, language: English, abstract: Organizational culture plays a significant role in the overall performance of a particular organization. It becomes an increasingly important factor for organizational survival in the current dynamic environment. Customer satisfaction is one measurement of organizations performance based on the quality of services provided. This study tries to examine the effect of organizational culture on customer satisfaction in Yeka Sub City Small Tax Payers' Office. The employed semi-structured questionnaire as data gathering tools for the sample population and non-participant observation was also employed as data gathering tool to supplement questionnaire. The total sample size was 249 out of which 232 questionnaires were completed and included in the analysis part. The responses of respondents were analyzed using descriptive statistics and narration. SPSS software was used in analyzing the collected data. The results of analysis showed mixed responses. The correlation coefficients show that all independent variable were found to be positively correlated with customer satisfaction though there is a discrepancy in their strength. Moreover, multiple regression analysis was used to determine the effect of all independent variables on a dependent variable, customer satisfaction. And accordingly, customer satisfaction is found to be primarily predicted by higher level of reliability, tangibility, team orientation, responsiveness, customer orientation and stability of organization. Meanwhile, the employee satisfaction is mostly predicted by higher level of stability, outcome orientation and innovation and risk taking. Generally, it was found that when 65 % of observed variability in customer satisfaction can be explained by independent variables included in the study, 54 % of observed variability

Download or read book Assessment of Leadership Challenges in Leading Organizational Performance in the Public Sectors The Case of Addis Ababa City Government written by Israel Endale and published by GRIN Verlag. This book was released on 2018-08-13 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: Projektarbeit aus dem Jahr 2016 im Fachbereich BWL - Unternehmensführung, Management, Organisation, , Sprache: Deutsch, Abstract: Leadership is an important task which is concerned with the process of influencing the behavior of subordinates in the direction of goal attainment. Hence, the performance of public sector organizations basically depends, largely on their leadership. However, the performance of public sector organizations of Addis Ababa City Government highlighted sorts of implementation deficiencies in leading organizational performance. Accordingly, the general objective of this study was to assess challenges of leadership in leading organizational performance in Addis Ababa City Government with 4 specific objectives; those were to identify leadership challenges in leading organizational performance; to describe leadership mindset in leading performance; to assess attitudes of employees towards managing performances and assess to what extent leadership is effective in implementing good governance principles so as to enhance organizational performance. The study employed an explanatory research design with a composite of qualitative and quantitative approaches. Employees and process owners from Micro & Small Enterprise, Education, Health, Construction and Trade bureaus were selected through simple random sampling technique, while bureau heads were selected through availability sampling techniques. The data were gathered through questionnaire, interview and focus group discussion. Then, 142 sample population were selected as a sample; 136 of them were found to be valid for the analysis, as well 5 bureau heads were incorporated in the interview. Also 10 individuals of FGD were employed with process owners of the selected bureaus of the city government. Mann-Whitney U test was used to compare ordinal data across groups (leaders and employees). The result of the study shows that leaders of the city government are confronting challenges in searching innovative ways of working to improve performance, leaders are also not challenging the employees to try out new ways of doing their task as of the level expected and the leaders’ commitment to good governance is insufficient. This evinces that leaders of the city government are not effective in leading organizational performance whereby, they dearth leadership skills and awareness about the pillars of good governance and its ways of implementation.

Download or read book Summary of Edgar H Schein Peter Schein s Organizational Culture and Leadership written by Everest Media, and published by Everest Media LLC. This book was released on 2022-06-13T22:59:00Z with total page 93 pages. Available in PDF, EPUB and Kindle. Book excerpt: Please note: This is a companion version & not the original book. Sample Book Insights: #1 Culture is an abstraction, yet the forces that are created in social and organizational situations derived from culture are powerful. We must understand these forces not only because of their power but also because they help to explain many of our puzzling and frustrating experiences in social and organizational life. #2 We as students, employees, managers, researchers, or consultants are often amazed at the degree to which individuals and groups in organizations behave in obviously ineffective ways, even though they are threatening the very survival of the organization. #3 The concept of culture helps explain the differences between groups and their behavior. It explains why certain groups are so different and difficult to change, and it helps us understand ourselves better. #4 I was brought in to help a management group at Digital Equipment Corporation improve its communication, interpersonal relationships, and decision making. I observed high levels of interrupting, confrontation, and debate, as well as great frustration over the difficulty of getting a point of view across.

Download or read book Incorporating Organizational Culture Into a Decision Framework for Identifying and Selecting Knowledge Management Projects written by Jeffrey A. Phillips and published by . This book was released on 2003-03-01 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Knowledge management is an emerging business practice throughout commercial industry and is becoming more recognized as a valuable concept in the Department of Defense and the Federal government. In March 2001, Captain William Bower completed a research effort that proposed a framework model for guiding the identification and selection of knowledge management initiatives within the Air Force. The members of the Delphi committee that participated in the original research to develop the decision framework recommended that organizational culture be more emphasized. Therefore, this research effort evaluated the decision framework proposed by Captain Bower and adapted the framework by including organizational culture. To incorporate organizational culture into the framework, this research identified cultural factors that can be assessed to determine whether or not a given organizational culture is ready to implement knowledge management initiatives. An additional step was then added to the original decision framework; this step is focused on determining whether or not an organizations culture is knowledge friendly.

Download or read book Memory as a Moral Decisi n written by Steven Paul Feldman and published by Transaction Publishers. This book was released on with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: The notion of organizational culture has become a matter of central importance with the great increase in the size of organizations in the twentieth century and the need for managers to run them. Like morale in the military, organizational culture is the great invisible force that decides the difference between success and failure and serves as the key to organizational change, productivity, effectiveness, control, innovation, and communication. Memory as a Moral Decision, provides a historical review of the literature on organizational culture. Its goal is to investigate the kind of world conceptualized by those who have described organizations and the kind of moral world they have in fact constructed, through its ideals and images, for the men and women who work in organizations. Feldman builds his analysis around a historically grounded concept of moral tradition. He demonstrates a central insight: when those who have written on organizational culture have addressed issues of ethics, they have ignored the past as a foundation to stabilize and maintain moral commitments. Instead, they have fluctuated between attempts to base ethics on executive rationality and attempts to escape the suffocating logic of rationalism. After an opening chapter defining the concept of moral tradition, Feldman focuses on early works on organizational management by Chester Barnard and Melville Dalton. These define the tension between ethical rationalism and ethical relativism. He then turns to contemporary frameworks, analyzing critical organizational theory and the "new institutionalism." In the final chapters, Feldman considers ethical relativism in contemporary thinking, including postmodern organization theory, the exaggerated drive for diversity, and such concepts as power/knowledge and deconstructionism. Memory as a Moral Decision is unique in its understanding of organizational culture as it relates to past, present, and future systems. Its interdisciplinary approach uses the insights of sociology, psychology, and culture studies to create an invaluable framework for the study of ethics in organizations. Steven P. Feldman is associate professor of management policy at the Weatherhead School of Management, Case Western Reserve University. He is the author of The Culture of Monopoly Management: An Interpretive Study in an American Utility.

Download or read book Assessment of Principles and Practices of Good Governance in Tax Administration written by Ghetnet Metiku and published by . This book was released on 2018-09-21 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: Academic Paper from the year 2016 in the subject Business economics - Accounting and Taxes, language: English, abstract: The significance of good governance in ensuring effective tax administration in the public sector and enhancing tax collection is an undeniable fact that is generally accepted. Yet, there is scanty empirical evidence on the actual application of the principles of good governance in the structure and operation of public sector institutions and its outcome, particularly in the tax administration system. Hence, purpose of this study is to investigate the measures taken to institutionalize the principles of good governance within the Ethiopian Revenues and Customs Authority (ERCA). More specifically, the study assessed the level of conceptual understanding and commitment to the principles of good governance, measures taken to create ownership of the principles; the extent to which the ERCA put in place organizational policies, standards, strategies and structures to institutionalize good governance, and measures taken to improve human resource capacity to implement the principles of good governance. In terms of scope, the study focuses on the assessment and collection of taxes from category "C" taxpayers in selected sub-city branches of the ERCA. The research is essentially a case study that uses quantitative and qualitative data gathered from primary and secondary sources to inform its findings. The bulk of the data for this study was generated from primary sources namely, the leadership and staff of the ERCA and category 'c' taxpayers as clients of the Authority. The study accessed these informants through key informant interviews, knowledge, attitude and perception (KAP) questionnaires and survey questionnaires. The research also utilized secondary sources in the form of documentation on the activities of the ERCA. Secondary data was gathered from both print and electronic sources including academic literature, laws and policies, organizational d

Download or read book Diagnosing Corruption in Ethiopia written by Janelle Plummer and published by World Bank Publications. This book was released on 2012-07-06 with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a study of the nature of corruption in Ethiopia. It maps eight key sectors. The diagnostics strongly suggest that, in Ethiopia, corrupt practice in the delivery of basic services is potentially much lower than other low-income countries, but that there are emerging patterns in sector level corruption.

Download or read book Condominium Housing in Ethiopia written by Matthew French and published by United Nations Human Settlements Programme. This book was released on 2011 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Prepared by Matthew French and Katherine Hegab"--Acknowledgements.

Download or read book Land Rights and Expropriation in Ethiopia written by Daniel W. Ambaye and published by Springer. This book was released on 2015-02-13 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: This thesis provides a new approach to the Ethiopian Land Law debate. The basic argument made in this thesis is that even if the Ethiopian Constitution provides and guarantees common ownership of land (together with the state) to the people, this right has not been fully realized whether in terms of land accessibility, enjoyability, and payment of fair compensation in the event of expropriation. Expropriation is an inherent power of the state to acquire land for public purpose activities. It is an important development tool in a country such as Ethiopia where expropriation remains the only method to acquire land. Furthermore, the two preconditions of payment of fair compensation and existence of public purpose justifications are not strictly followed in Ethiopia. The state remains the sole beneficiary of the process by capturing the full profit of land value, while paying inadequate compensation to those who cede their land by expropriation. Secondly, the broader public purpose power of the state in expropriating the land for unlimited activities puts the property owners under imminent risk of expropriation.

Download or read book Everyday Literacies in Africa written by Alemayehu Hailu Gebre and published by African Books Collective. This book was released on 2009 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyday Literacies in Africa: Ethnographic Studies of Literacy and Numeracy Practices in Ethiopia is a product of Learning for Empowerment Through Training in Ethnographic Research (LETTER) programme conducted in Ethiopia. It outlines the story of a journey towards a clearer and more focused understanding of what literacy and numeracy mean. LETTER was intended to build more effective learning programmes for adults who wish to develop their literacy and numeracy skills and practices, through designing better learning programmes, preparing more relevant teaching-learning materials and training literacy instructors. This approach was designed on the understanding that adults learn differently from children mainly because adults bring to their learning a great deal of experience and knowledge. It is from this knowledge that facilitators must start.

Download or read book Grass roots Justice in Ethiopia written by Getachew Assefa (dir.). Alula Pankhurst and published by Centre français des études éthiopiennes. This book was released on 2016-07-28 with total page 301 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents a timely review of the relations between the formal and customary justice systems in Ethiopia, and offers recommendations for legal reform. The book provides cases studies from all the Region of Ethiopia based on field research on the working of customary dispute resolution (CDR) institutions, their mandates, compositions, procedures and processes. The cases studies also document considerable unofficial linkages with the state judicial system, and consider the advantages as well as the limitations of customary institutions with respect to national and international law. The editor's introduction reviews the history of state law and its relations with customary law, summarises the main findings by region as well as as on inter-ethnic issues, and draws conclusions about social and legal structures, principles of organization, cultural concepts and areas, and judicial processes. The introduction also addresses the questions of inclusion and exclusion on the basis of gerontocratic power, gender, age and marginalised status, and the gradual as well as remarkable recent transformations of CDR institutions. The editor's conclusion reviews the characteristics, advantages and limitations of CDR institutions. A strong case is made for greater recognition of customary systems and better alliance with state justice, while safeguarding individual and minority rights. The editors suggest that the current context of greater decentralization opens up opportunities for pratical collaboration between the systems by promoting legal pluralism and reform, thereby enhancing local level justice delivery. The editors conclude by proposing a range of options for more meaningful partnership for consideration by policy makers, the legal profession and other stakeholders. In memory of Aberra Jembere and Dinsa Lepisa. Cover: Elders at peace ceremony in Arbore, 1993.

Download or read book Workers Managers Productivity written by Akio Hosono and published by Springer Nature. This book was released on 2020-02-14 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book provides a glimpse into the Japanese management technique known as “Kaizen,” and the ways it has been disseminated around the developing world. The novelty of this book is three-fold: it provides a contextualized view of the mechanisms of initiatives implementing Kaizen in developing countries; compared with productivity studies, it places the relationship between workers and managers at the center of inquiry, reflecting the intent of SDG8 concerning decent work and economic growth; and it provides an overview of the heterogeneity of Kaizen in terms of geography and firm size. This book explores how improving management techniques can support firms’ productivity and quality. Given its wide range of case studies from across Africa, Asia and Latin America, this book will be of value to scholars, policymakers and advocates of sustainable development alike.

Download or read book Land Housing Policy written by and published by . This book was released on 2005 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Download or read book Handbook on Taxation written by W. Bartley Hildreth and published by Routledge. This book was released on 2019-07-16 with total page 1021 pages. Available in PDF, EPUB and Kindle. Book excerpt: A groundbreaking reference, this book provides a comprehensive review of tax policy from political, legal, constitutional, administrative, and economic perspectives. A collection of writings from over 45 prominent tax experts, it charts the influence of taxation on economic activity and economic behavior. Featuring over 2400 references, tables, equations, and drawings, the book describes how taxes affect individual and business behavior, shows how taxes operate as work and investment incentives, explains how tax structures impact different income groups, weighs the balanced use of sales, property, and personal income taxes, traces the influence of recent tax changes, and more.