Download or read book The Customer Service Activity Book written by Darryl S. Doane and published by Amacom Books. This book was released on 2005 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: "From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of ""sharing the load"" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program."
Download or read book 50 Activities for Achieving Excellent Customer Service written by Darryl S. Doane and published by Human Resource Development. This book was released on 2003 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.
Download or read book The Big Book of Customer Service Training Games written by Peggy Carlaw and published by McGraw Hill Professional. This book was released on 1998-09-22 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Download or read book The Diversity Training Activity Book written by Jonamay Lambert and published by Amacom. This book was released on 2009 with total page 323 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Diversity Training Activity Book addresses such fundamental issues as change, communication, gender at work, and conflict resolution. Filled with activities, role playing exercises, sample icebreakers, and case studies, this book will help all employees create a more harmonious, open workplace no matter what their cultural background.
Download or read book Defusing Hostile Customers Workbook written by Robert Bacal and published by Bacal & Associates. This book was released on 1998 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Big Book of Virtual Teambuilding Games Quick Effective Activities to Build Communication Trust and Collaboration from Anywhere written by Mary Scannell and published by McGraw Hill Professional. This book was released on 2011-12-16 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get remote team members to interact as if they’re in the same room! Whether you’re videoconferencing with team members across the world or e-mailing a colleague sitting ten feet away, the truth is evident: technology has permanently altered the way we communicate. The virtual workplace can facilitate quicker decision making and reduced overhead. But the lack of face-to-face interaction can also impede trust, innovation, and creativity among team members. The Big Book of Virtual Team-Building Games is packed with games and activities for developing productive virtual teams across all digital platforms, including e-mail, mobile devices, web-based conferencing tools, and social media sites such as Facebook, Twitter, and Skype. The Big Book of Virtual Team-Building Games helps you: Build a greater sense of community and reduce conflict Increase levels of engagement Get the most out of more-introverted team members Boost team members’ productivity Make sure that the only thing separating your people is distance. The Big Book of Virtual Team-Building Games is just the tool you need to develop trusting relationships, foster clear communication, and use technology to enhance the team’s connections.
Download or read book THE CUSTOMER SERVICE ACTIVITY BOOK written by DARRYL S. DOANE AND ROSE D. SLOAT and published by . This book was released on 2010-01-01 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Customer Service Activity Book offers 50 dynamic, engaging exercises to help customer relations professionals provide remarkable service experiences over and over, building the customer loyalty and word-of-mouth that drive profits.
Download or read book Multisensory Teaching of Basic Language Skills Activity Book Revised Edition written by Suzanne Carreker and published by Brookes Publishing Company. This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contains 106 activities and 21 "Try This" exercises.
Download or read book The Customer Service Training Tool Kit written by Val Gee and published by . This book was released on 2000 with total page 365 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book 25 Reproducible Activities for Customer Service Excellence written by Peter Garber and published by Human Resource Development. This book was released on 2005-03 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Training Objectives: Provide opportunities for individuals to try out new skills without cost to either the organization or the individual; Provide training in areas that can only be developed by practice; Obtain feedback from observers to aid personal development; Enable participants to test their skills in a variety of real-life situations; Enable participants to practice in a risk-free environment. Select role-plays to develop skills in each of the five main interview types: Selection; Discipline; Appraisal; Separation; Counseling. Time Guidelines: Each role play takes between 11/2 and 2 ho.
Download or read book The Who Was Activity Book written by Jordan London and published by Penguin. This book was released on 2018-09-04 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Who Was? Activity Book, sized down to match the other Who HQ titles, now has even more pages of puzzles, mazes, quizzes, and brain-busting challenges, all based on the New York Times best-selling Who Was? series. Can you paint like Picasso? Write like Shakespeare? Solve a puzzle as fast as Einstein? Go head-to-head with your favorite Who Was? characters and leave your mark on history with this fun and exciting activity book. Includes three pages of full-color stickers!
Download or read book I Heart Hello Kitty Activity Book written by Sanrio and published by Harry N. Abrams. This book was released on 2012-09-01 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: With dozens of activities that focus on reading, writing, counting, and drawing, as well as two new early-reader stories, this activity book takes readers on a learning adventure with one of their favorite characters, Hello Kitty. Children can help Hello Kitty and all her friends shop for groceries, dig for treasure, write poems, make cookies, plant flowers, throw a birthday party, and more. With the I Heart Hello Kitty Activity Book, children can explore their imagination, learn new things, and find hours of amusement. Also available by Sanrio: Hello Kitty Presents the Storybook Collection: Thumbelina and Alice's Adventures in Wonderland.
Download or read book 101 Ways to Improve Customer Service written by Lorraine L. Ukens and published by John Wiley & Sons. This book was released on 2007-07-13 with total page 397 pages. Available in PDF, EPUB and Kindle. Book excerpt: 101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.
Download or read book Best Practice Guide for Customer Service Managers written by Trevor Arden and published by . This book was released on 2010-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Customer Service Training 101 written by Renee Evenson and published by AMACOM. This book was released on 2017-12-14 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service. If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,” “hot-tempered,” “uncaring”? For your customer, nothing else represents your business more than your employees; therefore, nothing is more important than arming them with the knowledge and skills they need to find the best solution for every customer. Using scenarios, guidelines, and practice exercises, Customer Service Training 101 will train them in: Creating positive first impressions Speaking and writing effectively Listening attentively Identifying needs Making customers feel valued Confidently handling customer complaints Your business plan is sound. Your product is needed. Your growth strategies are ground-breaking, but poor customer service can bring it all to a crashing halt. Equip you and your employees with the necessary skills before it’s too late.
Download or read book Play written by M. H. Clark and published by Compendium Publishing & Communications. This book was released on 2018-06-15 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: "Do you remember the joy of recess? It was a magical time to explore, to dream, and to turn the world into your playground. Consider this book your recess! Filled with ideas, prompts, and fun-filled games, Play is an activity book for the childlike explorer inside you. It is an invitation to a life of more imagination, creative problem solving, and joy. Let the prompts lead you to the physical, social, and emotional health benefits of adding more play into your life. ƒ‚‚[ƒ‚‚€ƒ‚‚[ A book with fun-filled ways to add play into life's everyday moments ƒ‚‚[ƒ‚‚€ƒ‚‚[ A dynamic activity book supporting the benefits of play for adults ƒ‚‚[ƒ‚‚€ƒ‚‚[ Filled with creative ideas that offer physical, social, and emotional health benefits ƒ‚‚[ƒ‚‚€ƒ‚‚[ Gifting occasions: birthday, retirement, self-purchase, business gift, just because"
Download or read book 101 Activities for Delivering Knock Your Socks Off Service written by Ann Thomas and published by Amacom. This book was released on 2009 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the bestselling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to meet their customers' needs. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide takes the unique position of seeing things from the customer's perspective--providing a collection of fun, fast, and enlightening exercises to teach customer service managers and employees valuable ways to help their organizations provide top-notch service. You'll discover how to create an action plan for improvement, reviewing topics such as: how to say no, empathy vs. sympathy, service recovery, listening, email and telephone skills, customers from hell, winning words and soothing phrases, anticipating customer needs, building reliability, customer feedback, keeping a stress log, and more. These simple but effective activities take only minutes, but deliver truly powerful, lasting results.
