Download or read book Assessing Academic Library Performance written by Holt Zaugg and published by Rowman & Littlefield. This book was released on 2021-10-29 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: Assessment is essential to describe a library’s value and to inform decision-making. Using the four key assessment components of design, data collection, data analysis, and dissemination, Assessing Academic Library Performance: A Handbook provides strategies and case studies for performing four different types of assessments: Service assessments for the library’s outward and inward facing services that either help library users or other library employees to help users. These assessments focus on providing and improving how things are done to better serve others. Resources assessments for the physical and virtual resources that the library has in its holdings or to which it provides access. Resources are the reason libraries exist as they help patrons in instructional and research pursuits. Space assessments for physical and online library spaces. These assessments help ensure that spaces meet user needs. Personnel relationship assessments look at how library employees interact with each other. as library professionals. While not for evaluation or advancement purposes, these types of assessments provide information on what library employees can do to improve their relationships with one another. Each section has information on conducting each aspect of libraries followed by three examples to illustrate how assessment is used to support descriptions of library value and to help library employees make decisions that are critical to library improvement.
Download or read book Evaluation of Library and Information Services written by John Crawford and published by Routledge. This book was released on 2003-09-02 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.
Download or read book Performance Measurement in Library and Information Services written by Christine Abbott and published by London : Aslib. This book was released on 1994 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a practical guide covering the types of indicators to use and the role of performance measurement in LIS management. The book is aimed at all those who wish to measure the performance of their service, and are unsure where to start.
Download or read book Measuring Library Performance written by Peter Brophy and published by Facet Publishing. This book was released on 2006 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: user satisfaction impact on users economic impact inputs evaluating processes counting the outputs acquiring content staff evaluating infrastructure benchmarking and balanced scorecard standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area.
Download or read book Library Assessment in Higher Education written by Joseph R. Matthews and published by Bloomsbury Publishing USA. This book was released on 2014-12-02 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written specifically to address the library's role in education, this book provides guidance on performing assessment at academic institutions that will serve to improve teaching effectiveness and prove your library's impact on student learning outcomes—and thereby demonstrate your library's value. Academic libraries are increasingly being asked to demonstrate their value as one of many units on campus, but determining the outcomes of an academic library within the context of its collegiate setting is challenging. This book explains and clarifies the practice of assessment in academic institutions, enabling library managers to better understand and explain the impact of the library on student learning outcomes, teaching effectiveness, and research productivity. Providing essential information for all college and university librarians, this volume discusses and summarizes the outcomes of research that has been conducted to investigate assessment within the context of higher education. This updated second edition incorporates additional research, examines new trends, and covers groundbreaking advances in digital assessment tools as well as the changes in the amount and forms of data utilized in the assessment process. The chapters address assessment from a campus setting and present data that demonstrate the value of the library within that setting in terms of learning, research, and overall impact. In sum, the book presents librarians with up-to-date, practical guidelines for planning and conducting assessment.
Download or read book The Evaluation and Measurement of Library Services written by Joseph R. Matthews and published by Bloomsbury Publishing USA. This book was released on 2017-10-27 with total page 481 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.
Download or read book Library Programs written by Betty J. Turock and published by . This book was released on 1990 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Measuring Academic Library Performance written by Nancy A. Van House and published by Chicago, IL : American Library Assoc.. This book was released on 1990 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prepared for the Association of College and Research Libraries Ad Hoc Committee on Performance Measures.
Download or read book Libraries and Key Performance Indicators written by Leo Appleton and published by Chandos Publishing. This book was released on 2017-07-27 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book’s main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes. Provides an overview of performance measurement tools for libraries Discusses KPIs in a broad context Offers an understanding of reporting, monitoring, and acting upon KPI data Provides best practice examples of Key Performance Indicators (KPIs) in libraries Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach)
Download or read book Putting Library Assessment Data to Work written by Selena Killick and published by Facet Publishing. This book was released on 2019-07-16 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Effective library assessment is crucial for a successful academic library. But what do we mean by library assessment and how can it be used to improve the library service? This new book provides a practical guide for library administrators, managers and practitioners on how to make effective use of existing sources of information for assessment activities with the aim of improving academic library services. Putting Library Assessment Data to Work brings together key library assessment methodologies detailing how they can be used to improve an academic Library. The book takes common sources of data that academic libraries will already be collecting, and presents simple qualitative and quantitative techniques that can be used to evaluate and assess their services, both in detail and overall. The different assessment methods are presented from a practical perspective with a theoretical grounding, and include practical case studies to illustrate how the methodologies have successfully been applied. - The book includes coverage of: - The theoretical framework for assessment, its purpose and the tools and techniques used - Institutional, national and international student surveys and how they can be used to improve library service - The history and development of standardised library surveys (eg LibQUAL+®), how they have been used and their impact - The benefits of In house library surveys and case studies of where they gave been used - Library statistics, including standardised statistics sets and key performance indicators - Qualitative feedback in the library - Emerging techniques including UX - Taking a holistic approach to library assessment through advocacy and strategic planning This book will be essential reading for library and information service managers, administrators, assessment practitioners, educators and policy shapers. It will also be useful for students and researchers interested in library assessment.
Download or read book Library Performance Measurement in the UK and Ireland written by Tracey Stanley and published by . This book was released on 2009 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Do We Really Need Libraries written by John Blagden and published by New York : K.G. Saur ; London : C. Bingley. This book was released on 1980 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of evaluation; The methodological problem; Some evaluative techniques; Approaches to library performance assessment; A review of some major studies; Assessing a construction design library by market penetration and impact criteria; Assessing a management library by market penetration and impact criteria; Performace assessment - where do we go from here?
Download or read book The Assessment of Library Performance written by J. R. Brockman and published by Perth : The Library, Western Australian Institute of Technology. This book was released on 1984 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on material obtained and observations made in 1982, this Australian study focuses on the British Library's inter-library comparison (ILC) project for academic libraries. The report is presented in five sections, the first of which is a brief introduction. The second section deals with the general concept of inter-organization comparison as a management tool, particularly in the field of higher education. The third section describes the Centre for Interfirm Comparison (CIFC), the British Library's contractor for the academic libraries project. The fourth discusses the Centre's approach to ILC and includes a summary of those portions of the CIFC report that appear relevant to the decision on whether or not the technique would be appropriate for introduction to Australia. Finally, the fifth and last section contains an account of observations made during visits to 6 of the 20 participating libraries, together with points arising from meetings with the staff members of the British Library and the CIFC who were primarily responsible for the project. A nine-item reference list and two functional cost analysis tables--one for loans and reservations and the other for acquisitions and cataloging--from the Inter-Library Comparison for Academic Libraries are included. (THC)
Download or read book Management Marketing and Promotion of Library Services Based on Statistics Analyses and Evaluation written by Trine Kolderup Flaten and published by Walter de Gruyter. This book was released on 2006 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rapid developments in information technology and media have resulted in increasingly diverse strategies for information retrieval by readers and users. The duty to cope with this phenomenon and to master the situation forms one of the biggest challenges facing libraries. In order to strengthen the awareness of the potential of tools for management and strategic planning, a two-day meeting was held under the auspices of IFLA's Management & Marketing Section in Bergen, Norway in August 2005. Managers of different types of libraries, researchers and educators from five continents shared their experiences with research methods, data collection, evaluation, performance measurement, best practice strategies and policies. This book contains their presentations in the form of full length articles.
Download or read book Evaluating the Twenty First Century Library written by Donald L. DeWitt and published by Routledge. This book was released on 2013-10-31 with total page 122 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explore the ARL’s initiatives for identifying, formulating, and testing new criteria for evaluating academic libraries in the digital age! The proliferation of electronic information resources in the past decade has changed the ways in which research libraries evaluate their service and holdings. This collection of articles (thirteen of which previously appeared in ARL’s bimonthly newsletter/report on research issues and actions) examines new measures for library evaluation that are being developed by the Association of Research Libraries. It presents an overview of how the Association of Research Libraries’ “new measures” initiative developed, plus insightful reports on the details of the SERVQUAL, LibQUAL+, and E-metrics projects. Handy flow charts and tables make the information easily accessible and understandable. From the editor: “The profound changes in library management and collection development brought about by digital technology in the closing decade of the twentieth century have changed the way we think about libraries. If we were to ask librarians who have been in the profession for more than a decade how they evaluated a library, we probably would hear statistics about the number of volumes held and added annually, the number of serial subscriptions, how much money a library has to spend, and how many professionals are on staff. These are the traditional criteria by which libraries have been judged throughout much of the twentieth century. Newer librarians, however, especially those who entered the profession in the late 1980s and 1990s, use a different yardstick and frequently recite different statistics that include terms such as user satisfaction, spending on electronic resources and services, document delivery services, numbers of databases and electronic journals available, and services provided to distance learners.” In Evaluating the Twenty-First Century Library, you’ll find valuable information on: current performance measures for academic libraries the continuing search for accurate new performance measures the uses of learning outcomes assessment SERVQUAL, LibQUAL+, and the ARL LibQUAL+ Pilot Project the results of the 2000 Symposium on Measuring Library Service Quality the uses of E-metrics in assessing the academic networked environment and accurately measuring use, users, services, resources, and other factors an insightful discussion of the rise in spending on electronic information by research libraries
Download or read book The Complete Guide to Performance Standards for Library Personnel written by Carol F. Goodson and published by Neal-Schuman Publishers. This book was released on 1997 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: US. origin. Rating library employees.
Download or read book Library Performance Accountability and Responsiveness written by Ernest R. DeProspo and published by Praeger. This book was released on 1990 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume is the most comprehensive compilation of ideas related to library performance yet assembled. It brings together noted researchers and successful library directors and educators who have extended the landmark findings and efforts of their mentor and friend, Ernest DeProsp. The editors give a historical account of contemporary measurement activities; suggest methodologies for measuring performance; offer viewpoints on planning, goal-setting and validity; and comment on problems associated with planning, one of the major tools of measurement. Readers of the book will develop informed opinions about planning, a practice that when entered into unaware can enslave an organization in endless data gathering routines and tax their endurance beyond reasonable points. Thought-provoking comments on the directions taken, and not taken, by library thinkers challenge the reader to speculate about current library-think.
