Download or read book The Art and Science of the Hotel Concierge written by Holly Stiel and published by Educational Institute. This book was released on 2013-03-27 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Art Science of the Hotel Concierge written by Holly Stiel and published by . This book was released on 2011 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Come Back Effect written by Jason Young and published by Baker Books. This book was released on 2018-07-31 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: The key to growth as a church, youth ministry, or a business is getting first-time guests to come back. And as any good manager of a hotel, a store, a restaurant, or an attraction knows, the key to getting guests to come back is not actually the rooms or the product or the food itself; it's how guests feel when they're there. It's about hospitality. No matter how much effort and time we spend on excellence--stirring worship time, inspiring sermons, a good coffee blend in the foyer--what our guests really want when they come to our churches is to feel welcome, comfortable, and understood. Written by a church consultant and a hospitality expert, The Come Back Effect shows church, ministry, and even business leaders the secret to helping a first-time guest return again and again. Through an engaging, story-driven approach, they explain how service and hospitality are two different things, show how Jesus practiced hospitality, and invite leaders to develop and implement changes that lead to repeat visits and, eventually, to sustained growth.
Download or read book Hunters Collectors written by M. Suddain and published by Random House. This book was released on 2016-07-07 with total page 514 pages. Available in PDF, EPUB and Kindle. Book excerpt: John Tamberlain is The Tomahawk, the universe’s most feared food critic – though he himself prefers the term ‘forensic gastronomer’. He’s on a quest, in search of the much-storied Hotel Grand Skies, a secretive and exclusive haven where the rich and famous retreat to bask in perfect seclusion. A place where the waiters know their fish knife from their butter knife, their carotid from their subclavian artery, and are trained to enforce the house rules with brutal efficiency. Blurring the lines between detective story, horror and sci-fi, Hunters & Collectors is a mesmeric trip into the singular imagination of M. Suddain – a freewheeling talent whose poise, invention and sensational sentences have already earned him comparisons to Vonnegut, Pynchon and Douglas Adams.
Download or read book Neon Signs of Service written by Holly Stiel and published by . This book was released on 2001-01-01 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Elegance of the Hedgehog written by Muriel Barbery and published by Europa Editions. This book was released on 2008-09-02 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: The phenomenal New York Times bestseller that “explores the upstairs-downstairs goings-on of a posh Parisian apartment building” (Publishers Weekly). In an elegant hôtel particulier in Paris, Renée, the concierge, is all but invisible—short, plump, middle-aged, with bunions on her feet and an addiction to television soaps. Her only genuine attachment is to her cat, Leo. In short, she’s everything society expects from a concierge at a bourgeois building in an upscale neighborhood. But Renée has a secret: She furtively, ferociously devours art, philosophy, music, and Japanese culture. With biting humor, she scrutinizes the lives of the tenants—her inferiors in every way except that of material wealth. Paloma is a twelve-year-old who lives on the fifth floor. Talented and precocious, she’s come to terms with life’s seeming futility and decided to end her own on her thirteenth birthday. Until then, she will continue hiding her extraordinary intelligence behind a mask of mediocrity, acting the part of an average pre-teen high on pop culture, a good but not outstanding student, an obedient if obstinate daughter. Paloma and Renée hide their true talents and finest qualities from a world they believe cannot or will not appreciate them. But after a wealthy Japanese man named Ozu arrives in the building, they will begin to recognize each other as kindred souls, in a novel that exalts the quiet victories of the inconspicuous among us, and “teaches philosophical lessons by shrewdly exposing rich secret lives hidden beneath conventional exteriors” (Kirkus Reviews). “The narrators’ kinetic minds and engaging voices (in Alison Anderson’s fluent translation) propel us ahead.” —The New York Times Book Review “Barbery’s sly wit . . . bestows lightness on the most ponderous cogitations.” —The New Yorker
Download or read book The Come Back Culture written by Jason Young and published by Baker Books. This book was released on 2022-05-17 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything equal, customers choose whether they will return based on the feeling they get when interacting with your brand. Research reveals that a high number of customers will go through the trouble of switching brands due to a bad customer experience. Great businesses know how to make a customer feel seen, understood, and valued. Those satisfied customers trust you more and come back--and they tell their friends. Backed by plenty of on-the-ground research and illustrated with real-life examples, The Come Back Culture shows you how to create an experience that keeps people coming back for more. It shows you how to - build a hospitable team - know your guest - create moments that impress - recover quickly when things go wrong - and more Whether you offer a service or a product online or at a physical location, you can use the principles in this book to turn your customers into raving fans of your business who not only spend their money but continue to spread awareness of your brand.
Download or read book Ultimate Service written by Holly Stiel and published by Prentice Hall. This book was released on 1994 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: For courses in hotel management and service, this sourcebook covers the job of the concierge. It includes topics such as building relationships, telephone manner, handling irate customers and organizing the concierge department. Emphasis is placed on service and wider responsibilites.
Download or read book Art and Science written by Craig C. Hudson and published by Wipf and Stock Publishers. This book was released on 2015-04-20 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Born in 1918 into a family of Oregon pioneers, merchants, and businessmen, skinny and shy Craig Hudson always felt he was destined for other things. When his grandfather gave him drawing supplies to distract him from the pain of childhood rheumatic fever, the art muse took hold and he set his sights on becoming an artist. But life has a way of sending us down unexpected paths. Craig's life took him first into the rough Yukon Territory, then to college, where an interest in science began to take hold; the onset of World War II sent him into the Army's European Theater, where he discovered a lovely young French girl who would become his lifelong muse. Compiled from Craig's memoirs and his prolific letters to family and friends, this work relates Craig's life from budding artist to theoretical physicist and back to artist, recounted in his own charming and frank words.
Download or read book The Art of Being Human written by Michael Wesch and published by Createspace Independent Publishing Platform. This book was released on 2018-08-07 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Anthropology is the study of all humans in all times in all places. But it is so much more than that. "Anthropology requires strength, valor, and courage," Nancy Scheper-Hughes noted. "Pierre Bourdieu called anthropology a combat sport, an extreme sport as well as a tough and rigorous discipline. ... It teaches students not to be afraid of getting one's hands dirty, to get down in the dirt, and to commit yourself, body and mind. Susan Sontag called anthropology a "heroic" profession." What is the payoff for this heroic journey? You will find ideas that can carry you across rivers of doubt and over mountains of fear to find the the light and life of places forgotten. Real anthropology cannot be contained in a book. You have to go out and feel the world's jagged edges, wipe its dust from your brow, and at times, leave your blood in its soil. In this unique book, Dr. Michael Wesch shares many of his own adventures of being an anthropologist and what the science of human beings can tell us about the art of being human. This special first draft edition is a loose framework for more and more complete future chapters and writings. It serves as a companion to anth101.com, a free and open resource for instructors of cultural anthropology. This 2018 text is a revision of the "first draft edition" from 2017 and includes 7 new chapters.
Download or read book Application and Adoption of Robotic Process Automation for Smart Cities written by Tailor, R.K. and published by IGI Global. This book was released on 2023-10-25 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the present era, technological developments are increasing the efficiency and potential of each stakeholder in a business. Robotic process automation is one of the key areas that can be applied in business organizations and corporate sectors to enhance productivity and show a path to success. Application and Adoption of Robotic Process Automation for Smart Cities provides relevant theoretical frameworks and various developments in the area of robotic process automation. Covering topics such as banking and financial services, public engagement, and smart cities, this premier reference source is a valuable resource for business leaders, IT managers, government officials, engineers, students and educators of higher education, researchers, and academicians.
Download or read book The Art and Science of Facelift Surgery E Book written by Joe Niamtu and published by Elsevier Health Sciences. This book was released on 2018-07-30 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improved surgical techniques and increasing patient expectations have transformed the field of cosmetic facial surgery, and Art and Science of Facelift Surgerybrings you up to speed with today's best and latest procedures. This highly practical resource features a superbly illustrated print reference with step-by-step procedures of each technique. Comprehensive, easy-to-follow instruction from internationally renowned expert Dr. Joe Niamtu helps you achieve optimal outcomes on frequently requested procedures. - Covers the procedures that today's patients are requesting: male facelift and chin implants, revision facelifts, deep plane facelifts, submandibular gland resection, and many more. - Includes an abundance of full-color photographs that illustrate surgical steps and before-and-after outcomes, as well as easy-to-follow instruction for each procedure. - Helps both trainee and practicing aesthetic surgeons attain optimal results and patient satisfaction with every facelift.
Download or read book The Saturday Review of Politics Literature Science and Art written by and published by . This book was released on 1875 with total page 832 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book The Power of Moments written by Chip Heath and published by Simon and Schuster. This book was released on 2017-10-03 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work. While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember twenty years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children? This book delves into some fascinating mysteries of experience: Why we tend to remember the best or worst moment of an experience, as well as the last moment, and forget the rest. Why “we feel most comfortable when things are certain, but we feel most alive when they’re not.” And why our most cherished memories are clustered into a brief period during our youth. Readers discover how brief experiences can change lives, such as the experiment in which two strangers meet in a room, and forty-five minutes later, they leave as best friends. (What happens in that time?) Or the tale of the world’s youngest female billionaire, who credits her resilience to something her father asked the family at the dinner table. (What was that simple question?) Many of the defining moments in our lives are the result of accident or luck—but why would we leave our most meaningful, memorable moments to chance when we can create them? The Power of Moments shows us how to be the author of richer experiences.
Download or read book The International Magazine of Literature Art and Science written by and published by . This book was released on 1851 with total page 730 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Hotel Front Office Management written by James A. Bardi and published by Wiley. This book was released on 1996-08-26 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in training, employee empowerment, and reducing turnover. In addition, you'll discover how to increase efficiency with today's hospitality technology--from electronic lock to front office equipment.
Download or read book Chambers s Journal of Popular Literature Science and Arts written by and published by . This book was released on 1890 with total page 434 pages. Available in PDF, EPUB and Kindle. Book excerpt:
