Download or read book Front Office Management and Operations written by Linsley T. DeVeau and published by . This book was released on 1996 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: -Inn Syst front desk simulation reference manual and exercise/Jim Dougan.
Download or read book Concepts of Front Office Management written by Chakravarti and published by APH Publishing. This book was released on 2006 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Textbook Of Front Office Mgmt Op written by Andrews and published by Tata McGraw-Hill Education. This book was released on 2007-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Hotel Front Office Management written by James A. Bardi and published by Wiley Global Education. This book was released on 2011-08-24 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics.
Download or read book Front Office Management in Hospitality Lodging Operations written by Matt A. Casado and published by Createspace Independent Publishing Platform. This book was released on 2014-03-19 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: An Instructor's Manual is available to institutions adopting the book. Please contact: [email protected] Front Office Management in Hospitality Lodging Operations offers comprehensive coverage of topics related to front office operations, including a review of technologies currently in use, and an array of situations students and professionals re bound to find on the job. Written with the future front office manager in mind, the book allows its users to apply its content with practical case studies presented in each chapter. It is invaluable as both an instructional guide for teachers and as a resource for, lodging professionals, offering the necessary tools to stay competitive in this advancing industry. This practical, easy-to-read text uses a straightforward approach to help solidify and apply information. - Applies a hands-on approach to completing tasks and understanding concepts. - Presents its content in a clear, friendly way instead of being overly academic. - Features operational situations and cases that are discussion-worthy, thought-provoking and challenging. - Includes a chapter in career planning to assist students with finding their post-graduation positions. Students in 4-year, 2-year, and technical hospitality programs as well as industry professionals will find this book worthwhile.
Download or read book Textbook Of Hotel Front Office Management Operations written by Yadav and published by . This book was released on 2010-01-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Front Office Management written by S K Bhatnagar and published by Frank Brothers. This book was released on 2011 with total page 680 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Professional Front Office Management written by Robert Woods and published by Pearson Higher Ed. This book was released on 2013-10-03 with total page 654 pages. Available in PDF, EPUB and Kindle. Book excerpt: Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.
Download or read book Managing Front Office Operations written by Michael L. Kasavana and published by Educational Institute. This book was released on 2013-04-26 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.
Download or read book Front Office Procedures written by Michael L. Kasavana and published by . This book was released on 1998 with total page 564 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This ... textbook provides students with an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel."--Publisher description.
Download or read book Hotel Front Office Management written by Lina Raske and published by . This book was released on 2016-04-01 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: The front office is the nerve center of a hotel property. Communications and accounting are two of the most important functions of a front desk operation. Front office/reception is the first place where guests/customers arrive and come in touch with the staff. Front office/reception is the mirror of a hotel. The function of the front office is to directly get in touch with customers. The front office can discover more information about the customer by asking them questions and give answer ask by guest/customer also helping the customers out. Broadly speaking, front office includes roles that affect the right side (revenues) of trading statement of the business. Effective communications--with guests, employees, and other departments of the hotel--are paramount in projecting a hospitable image. Answering guest inquiries about hotel services and other guests, marketing and sales department requests for information on guest room availability, and housekeeping department inquiries concerning guest reservations are but a few of the routine tasks performed almost constantly by a hotel front desk in its role as communications hub. Accounting procedures involving charges to registered and nonregistered hotel guest accounts are also important in the hospitality field. Staff working in the front office can also deal with simple tasks, such as sorting emails and helping on printing and typing tasks. Front office staff needs to use different skills on technologies too, such as using the printers, fax machines and phone. The book Hotel Front Office Management addresses the demands for instructing future leaders of the hotel industry. Educators who are preparing professionals for roles as front office managers and general managers in hotels are required to meet the challenges of operations, technology, training, empowerment, and international applications.
Download or read book Principles of Hotel Front Office Operations written by Sue Baker and published by Burns & Oates. This book was released on 2000 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive textbook covering all aspects of running the front desk of a modern hotel. It emphasizes the technological aspects of running a hotel desk and features illustrations, assessment questions, learning objectives, and a case study that runs through the whole book. This new edition has been revised by Huyton and Baker and there is a lecturer's guide to accompany the text.
Download or read book Front Office Operation written by Dagney Northrop and published by . This book was released on 2020-11 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: When we visit a hotel or any hospitality-related establishment, we never wonder about the process or working behind the smiling faces of the front office employees. They make sure we have a pleasant stay or experience and always cater to our needs whenever required. This book aims at learning the secrets behind the working and functioning of the front office operations and what happens behind the reception. This book will help you learn everything there is to learn about the front office operations. Also, this book has chapters on the use of technology and computer systems to make the front office operations more efficient and faster. The code of conduct of the employees plays a vital role in determining the business, and the final chapter dives into explaining the discipline and code of conduct required by the employees to maximize the business yield. This book has got you covered for everything related to the front office. Go ahead and start reading!
Download or read book Principles of Hotel Front Office Operations written by Sue Baker and published by Burns & Oates. This book was released on 1994-01-01 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Hotel Front Office written by JR Tewari and published by OUP India. This book was released on 2009-08-27 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hotel Front Office is a comprehensive textbook specially designed to meet the needs of students of hotel management and hospitality courses. It explores the core concepts of front office operations and management using numerous examples, photographs, flowcharts, and illustrations to explain the fundamental concepts.
Download or read book Front Office Operation written by Chiranjib Kumar, Ph.d. and published by Createspace Independent Publishing Platform. This book was released on 2016-07-03 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Front Office is one of the major revenue producing department in the hotel. Whether hotel is small or big it requires front office to run the business smoothly without any trouble. Front office not only sells the rooms of the hotel but also sells other services offered by the hotels. It is controlling centre of movement of guest inside the hotel. Most of the hospitality and tourism business requires well managed front office to delegate the work in proper way. The book is based on extensive research on front office operation in Hospitality and Tourism services. It is prepared to meet with requirement of front office personnel in challenging scenario of hotel operation. It covers almost all important aspects of Front office operation as per the demand of hotel industry. It provides an opportunity to become true Front Office professionals. The book contains simplicity in diversity and touches almost all the important points which are required to understand the concept of Front office operation and management that is reservation, check-in to check-out and further leads to the advance stage that is Night Audit, Revenue Reports, PMS, GDS Hotel Statistic Reports, Room Forecasting, yield management, sales promotion, resorts and cruise and other aspects. It includes various procedures of front office starting from check-in to check-out and arrival to departure.
Download or read book Professional Hotel Front Office Mgmt written by Bhakta and published by Tata McGraw-Hill Education. This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
