Download or read book Summary Customer Mania written by BusinessNews Publishing, and published by Primento. This book was released on 2013-02-15 with total page 27 pages. Available in PDF, EPUB and Kindle. Book excerpt: The must-read summary of Ken Blanchard, Jim Ballard and Fred Finch's book: "Customer Mania: It’s Never Too Late to Build a Customer-Focused Company". This complete summary of the ideas from Ken Blanchard, Jim Ballard and Fred Finch's book "Customer Mania" shows that to succeed in business today, you have to provide consistently great customer service. In other words, unless you have a unified, people-first, customer-oriented culture, it will be difficult to build your business going forward. Fortunately, any company large or small can achieve this. Note that you can’t build a customer-focused company by emphasizing the results that you want to achieve. This is the equivalent of putting the cart before the horse. When you focus on results, getting people to do the right thing will be an effort – people will have to be convinced that’s the right way to go. A much more effective idea is to concentrate on building your people first, and then they will just naturally take care of the customer in the ways you prefer. Get your people acting with passion and commitment and everything else will just naturally fall into place. With astute management, you’ll even be able to create a self-perpetuating cycle where the work feeds the energy of the people involved, which in turn means the work gets done better, leading to increased levels of energy in the future and so on. Added-value of this summary: • Save time • Understand the key concepts • Increase your business knowledge To learn more, read "Customer Mania" and discover the key to succeeding in business!
Download or read book Customer Mania written by and published by . This book was released on 2010 with total page 8 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Customer Mania written by Kenneth H. Blanchard and published by Simon and Schuster. This book was released on 2004-11-15 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: From one of America's biggest bestselling authors and inspiring business speakers comes the key to creating a people-oriented, performance-driven, customer-first organization.
Download or read book Customer Mania written by Kenneth Blanchard and published by Simon and Schuster. This book was released on 2016-03-22 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service -- creating a people-oriented, performance-driven, customer-first organization. Along with coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum! -- owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A & W Restaurants -- the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture.
Download or read book Summary What Customers Really Want written by BusinessNews Publishing, and published by Primento. This book was released on 2014-10-14 with total page 29 pages. Available in PDF, EPUB and Kindle. Book excerpt: The must-read summary of Scott McKain's book: "What Customers Really Want: How to Bridge the Gap Between What Your Organization Offers and What Your Clients Crave". This complete summary of the ideas from Scott McKain's book "What Customers Really Want" shows that there is a fundamental disconnection between what customers really want and what businesses currently offer. Customers want a personal connection with the people and the organisations they do business with so that the outcome is a compelling experience rather than a mere transaction. In his book, the author explores six major areas in which this business-to-consumer disconnection frequently occurs and how you can bridge the gap. This summary is a must-read for any business owner who wants to ensure that customers form a connection with the company and come back again and again. Added-value of this summary: • Save time • Understand key concepts • Expand your knowledge To learn more, read "What Customers Really Want" and discover the key to connecting with your customers and providing a great customer experience.
Download or read book Summary written by Book Summary Publishing and published by . This book was released on 2020-03-05 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: What Customers Crave - How to Create Relevant and Memorable Experiences at Every Touchpoint by Nicholas Webb. You have heard the adage, "the customer is always right," but do you really know how to put this principle into practice? In What Customers Crave, Nicholas J. Webb claims that over the years, entrepreneurs have lost sight of what works to keep their customers happy. Webb wants you to bring your customers back to where they belong: at the center of attention in your business. He created a system of what he calls "touchpoints," to make sure your customers are content every step of the way. Do you know what your customers crave, and more importantly how to fulfill their craving? Why read this summary: Save time Understand the key concepts Notice: This is a WHAT CUSTOMERS CRAVE Book Summary. NOT THE ORIGINAL BOOK.
Download or read book Customer Mania written by Kenneth Blanchard and published by Simon and Schuster. This book was released on 2004-11-15 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization. Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. With coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum!—owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A&W Restaurants—the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture. Packed with practical insights, Customer Mania! emphasizes four critical steps: • Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people. • Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company. • Treat Employees the Right Way. Use strategies ranging from smart hiring to training and development to managing performance and creating a recognition culture. • Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way. By relying on these concepts, businesses everywhere can cultivate passionate and engaged team members who contribute to the company's overall success. From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience -- and their customer's.
Download or read book Summary The Customer Driven Company written by BusinessNews Publishing, and published by Primento. This book was released on 2014-10-14 with total page 27 pages. Available in PDF, EPUB and Kindle. Book excerpt: The must-read summary of Richard C. Whiteley's book: "The Customer Driven Company: Moving from Talk to Action". This complete summary of the ideas from Richard C. Whiteley's book "The Customer Driven Company" shows that customer satisfaction is the key to a long-term, successful business. In his book, the author explains the seven fundamentals of a customer driven business. Successful companies will create a consumer vision, treat their feedback seriously and learn from others who deal with customers well. They will create a culture where every employee is interested in customer satisfaction and eliminate any procedure that hampers consumer’s gratification. Good businesses will not only say they care about their customers, they will show it. This summary is a must-read for any leader who wants to start focusing on customers and reaping the rewards. Added-value of this summary: • Save time • Understand key concepts • Expand your knowledge To learn more, read "The Customer Driven Company" and discover the key to success in today's competitive economy.
Download or read book Summary The 24 Hour Customer written by BusinessNews Publishing, and published by Primento. This book was released on 2014-10-14 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt: The must-read summary of Adrian C. Ott's book: "The 24-Hour Customer: New Rules for Winning in a Time-Starved, Always-Connected Economy". This complete summary of the ideas from Adrian C. Ott's book "The 24-Hour Economy" shows that "time is money" is an outdated concept. In his book, the author explains that time is now far more important when consumers make decisions. People don’t want to spend their time on boring, repetitive tasks and companies who want to get ahead will realise the importance of this Time-Value trade-off. This summary presents four categories of business and shows how each one relates to customers' time considerations. Added-value of this summary: • Save time • Understand key concepts • Expand your knowledge To learn more, read "The 24-Hour Customer" and discover the key to understanding the buying process of your customers.
Download or read book Summary Amaze Every Customer Every Time written by BusinessNews Publishing, and published by Primento. This book was released on 2014-10-28 with total page 45 pages. Available in PDF, EPUB and Kindle. Book excerpt: The must-read summary of Shep Hyken's book: "Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet". This complete summary of the ideas from Shep Hyken's book "Amaze Every Customer Every Time" shows how you have a competitive edge when you amaze your customers every time they deal with you, regardless of the state of the economy or the dynamics of the marketplace in which you operate. In his book, the author explains that there are five elements that are necessary for creating customer experiences that amaze: great leaders, culture, tools, service and community. This summary details each of these elements and provides advice on exactly how to improve them. Added-value of this summary: • Save time • Understand key concepts • Expand your knowledge To learn more, read "Amaze Every Customer Every Time" and discover the key to leaving customers amazed after every interaction.
Download or read book Bitcoin Mania written by Learn2succeed.com Incorporated and published by Productive Publications. This book was released on 2015-03-27 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: A delightfully cynical book which looks at the paper fiat currencies which we use everyday and questions how long they can survive. Could worthless paper be replaced by an ingenious worldwide cryptocurrency called "Bitcoin" which threatens to overturn the tables of traditional fiat money changers?
Download or read book Summary The Customer Revolution written by BusinessNews Publishing, and published by Primento. This book was released on 2014-11-12 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt: The must-read summary of Patricia Seybold's book: "The Customer Revolution: How to Thrive When Customers Are in Control". This complete summary of the ideas from Patricia Seybold's book "The Customer Revolution" shows how a business revolution is underway – customers are literally transforming industries from the outside in and reshaping companies by deciding how they want to use the products and services offered. In this book, the author explains why you need to focus intently on the quality and consistency of the customer experience you offer, so as not to be at risk from this change of power. This summary explains exactly how you can do that and is a must-read for any manager who wants to succeed in the customer-driven economy. Added-value of this summary: • Save time • Understand key concepts • Expand your knowledge To learn more, read "The Customer Revolution" and find out how you can make sure you stay in control and remain profitable.
Download or read book Customer Mania written by Ken Blancehard and published by . This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Summary Return on Customer written by BusinessNews Publishing, and published by Primento. This book was released on 2014-10-28 with total page 29 pages. Available in PDF, EPUB and Kindle. Book excerpt: The must-read summary of Don Peppers and Martha Rogers' book: "Return on Customer: Creating Maximum Value from Your Scarcest Resource". This complete summary of the ideas from Don Peppers and Martha Rogers' book "Return on Customer" presents their concept of the same name, which is a new business metric designed to measure the amount of value that a business creates by acquiring, retaining and then growing its customer base. In their book, the authors explain what causes your ROC (Return on Customer) to be negative, and how you can make changes to ensure that it is positive and value is being created. This summary provides readers with seven reasons why they should use Return on Customer as a management metric and the benefits this could bring for your business. Added-value of this summary: • Save time • Understand key concepts • Expand your business knowledge To learn more, read "Return on Customer" and discover the new way to measure your business success and add value.
Download or read book Summary Customers Rule written by BusinessNews Publishing, and published by Primento. This book was released on 2013-02-15 with total page 29 pages. Available in PDF, EPUB and Kindle. Book excerpt: The must-read summary of Roger Blackwell and Kristina Stephan's book: "Customers Rule!: Why the e-Commerce Honeymoon is Over and Where Winning Businesses Go From Here. This complete summary of the ideas from Roger Blackwell and Kristina Stephan's book "Customers Rule!" shows how the initial assumption that e-commerce would completely replace traditional business has come to an end - it is now clear that business success will henceforth depend on a "blended" strategy. In their book, the authors explain how future successful companies will be those that combine the best features of conventional commerce with the new ways of reaching customers made possible by the internet. By reading this summary, you will learn how to strike the right balance between the two and how to make changes to your long term strategy in order to find the best technology channels to use for your business. Added-value of this summary: • Save time • Understand key concepts • Expand your business knowledge To learn more, read "Customers Rule!" and discover the key to ensuring business success in the e-commerce era.
Download or read book Summary Customer Culture written by BusinessNews Publishing, and published by Primento. This book was released on 2013-02-15 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt: The must-read summary of Michael Basch's book: "Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day". This summary of the ideas from Michael Basch's book "Customer Culture" shows how building a business that focuses exclusively on what the customer wants requires the right systems to be put in place so that the company consistently acts to achieve that goal. In his book, the author explains that the behavior of employees is an extension of the company’s prevailing culture and beliefs, and this needs to be tackled first in order to serve customers well. By reading this summary, you will understand what makes up customer culture and the six elements needed to make sure you deliver an outstanding customer experience. Added-value of this summary: • Save time • Understand key principles • Improve the customer focus of your company To learn more, read "Customer Culture" and find out what you need to start doing today to make your customers the main focus of your business.
Download or read book Summary of Hello My Name is Awesome Review Keypoints and Take aways written by PenZen Summaries and published by by Mocktime Publication. This book was released on 2022-10-08 with total page 15 pages. Available in PDF, EPUB and Kindle. Book excerpt: The summary of Hello, My Name is Awesome – How to Create Brand Names That Stick presented here include a short review of the book at the start followed by quick overview of main points and a list of important take-aways at the end of the summary. The Summary of The book Hello, My Name is Awesome is about the most important decision that needs to be made when starting a new business: selecting a brand name that will propel the company into the stratosphere where it belongs. You might believe selecting a name is simple, but there is a lot more to this topic than meets the eye! This is your guide to successfully navigating the maze of snakes and ladders that is the process of naming a brand, and emerging victorious. Hello, My Name is Awesome summary includes the key points and important takeaways from the book Hello, My Name is Awesome by Alexandra Watkins. Disclaimer: 1. This is an unofficial summary and not intended to replace the original book. 2. In this summary key points are rewritten and recreated and no part/text is directly taken or copied from original book. 3. The purpose of this summary is to highlight the outline and ideas in original book more effectively and to encourage reader to buy the original book. We recommend to buy excellent original book. 4. The author or publisher of this summary is not associated in any way with the author or publisher of the original book.
